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Added 44 mins ago
FN
Sales & BD Manager
Framatome North America
Pickering, ON
- Full-time
Uses SPEAK (appointment with clients, reporting, presentation, opportunity follow up, information sharing with management and product manager).
Added 44 mins ago
N
Associate Art Director - Characters | Directeur.trice Artistique Associé.e – Personnages
NBCUniversal
Montreal, QC
- Full-time
Added 1 hour ago
W
Part-Time Consumables Associate (3 open positions)
Walmart
Yarmouth Indian Reserve No. 33, NS
- Part-time
3. Resolves customer issues and refers concerns to management where appropriate.
Added 1 hour ago
W
Part-Time Self Checkout Attendant (3 open positions)
Walmart
Yarmouth Indian Reserve No. 33, NS
- Part-time
…and escalate cash or technical issues to the Customer Service…
Added 1 hour ago
LC
Apparel Assistant Department Manager Part Time Day
Loblaw Companies Limited
Dieppe, NB
- Part-time
…candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment.…
Added 1 hour ago
LC
Bakery InStore Assistant Department Manager Full Time Day
Loblaw Companies Limited
Dieppe, NB
- Full-time
…candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment.…
Added 1 hour ago
W
Manager, Machine Learning Engineering - Agent Factory
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
We are seeking a Manager to lead the development of AI agents for our HR and Finance business. You will be responsible for building and mentoring a high-performing engineering team, driving…
Added 2 hours ago
D
Manager, Marketing Science
DAC
Toronto, ON
- Full-time
Move Your Career Forward with DAC as a Manager, Marketing Science
Added 2 hours ago
M
Banquet Manager
Marriott
Sault Ste. Marie, ON
- Full-time
High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
Added 2 hours ago
M
Assistant Banquet Manager
Marriott
Edmonton, AB
- Full-time
Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide…
Added 2 hours ago
For Eyes - Licensed Store Manager 3 - #R115 Calgary, AB
EssilorLuxottica Group
Calgary, AB
The overall mission of the Store Manager is to be a leader within the For Eyes organization. The Store Manager delivers key performance indicators and ensures flawless execution of the…
Added 2 hours ago
LensCrafters - Store Manager 4 - #1962 Sudbury, ON
EssilorLuxottica Group
Sudbury, ON
The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and…
Added 2 hours ago
H
Senior Manager Print Category
HP
Mississauga, ON
- Full-time
This role is responsible for managing category management operations while driving profitable revenue growth for the organization. The role designs strategies and manages execution…
Added 2 hours ago
AC
Senior Financial Analyst
Aston Carter
Toronto, ON
- $50 to $65 CAD / hour
- Contract
…directly with the CFO, Finance Leadership Team, and Project Manager to maintain day-to-day finance operations while supporting key transformation initiatives. This position is ideal for a…
Added 3 hours ago
H
Senior Project Manager, Power Generation
HDR
Calgary, AB
- Full-time
…monumental growth. We are seeking a qualified Senior Project Manager to help our clients develop, contract, and implement natural gas and potentially renewable energy generation projects…
Added 3 hours ago
耐
Regional Sales Manager - Central Region
耐克森中国
Markham, ON
- Full-time
As a Regional Sales Manager Central Region, you will report directly to the National Sales Director, Connect.
Added 3 hours ago
B&
Program Manager
Black & Veatch
Markham, ON
- $159,504 to $265,843 CAD / year
- Full-time
…treatment facilities, conveyance/collection systems, and Program…
Added 3 hours ago
BC
Service Clerk - Switchboard
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Health Information Management, you will be an active team member, in a multi skilled multi-disciplinary environment. This position is the first point of contact…
Added 3 hours ago
BC
Surgical Clinical Reviewer
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Operating Room, PACU and Day Surgery, the Surgical Clinical Reviewer’s (SCR) primary responsibility is to collect and submit reliable data to the American…
Added 3 hours ago
SM
RQ11708 – Project Manager/Leader – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Intermediate Project Manager/Leader with strong expertise in I&IT project management, project planning, stakeholder engagement, governance, IT solutions…
Added 3 hours ago
SM
RQ11708 – Project Manager/Leader – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Intermediate Project Manager/Leader with strong expertise in I&IT project management, project planning, stakeholder engagement, governance, IT solutions…
Added 3 hours ago
SM
RQ11708 – Project Manager/Leader – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Intermediate Project Manager/Leader with strong expertise in I&IT project management, project planning, stakeholder engagement, governance, IT solutions…
Added 3 hours ago
RN
Workplace System Administrator
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON
- Full-time
…invest in the creation of a Workplace Service and Innovation Manager position. Besides leading the IT helpdesk operations, this position also leads the effort in optimizing the overall…
Added 4 hours ago
W
(CAN) Consumables Associate
Walmart
Kamloops, BC
- Part-time
3. Resolves customer issues and refers concerns to management where appropriate.
Added 4 hours ago
WM
District Manager, Sales - Calgary, AB, Canada
Waste Management, Inc. (WM)
Calgary, AB
- Full-time
The District Sales Manager (DSM) is a member of WMHS sales leadership team, responsible for the overall sales effort and effectiveness of the sales professionals in order to achieve the…

MCDOUGALL ENERGY INC

IT Operations Analyst

St. Thomas, ON, Canada

Salary: $65,000 - $70,000 · Full-time

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Job details

Pay: Salary: $65,000 - $70,000
Job type: Full-time
Posting language: English

Original job description

COME GROW WITH US!

McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.

At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers to the energy solutions of today and tomorrow.

We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.

ABOUT THE OPPORTUNITY:

McDougall Energy is looking for an analytical and methodical individual to fill the position of IT Operations Analyst. Reporting to the IT Services and Operations Manager, the IT Operations Analyst is responsible for providing support for corporate solutions that enhance mission-critical business operations. The IT Operations Analyst will collaborate with department stakeholders to identify, recommend, develop, implement and support technology solutions for all aspects of the organization.

Responsibilities include:

Prioritizing and responding to incoming support requests via multiple support channels and escalate accordingly, based on Service Level Agreements (SLAs).
Document and manage support requests and resolutions in our ticketing system (FreshService).
Provide technical support, training and guidance to end-users and staff.
Troubleshoot and resolve hardware and software issues on user devices both on-site and remotely, including our delivery trucks.
Monitor and analyze IT systems to identify trends and resolve issues.
Develop, document and implement strategies for improving IT systems and processes.
Ensure smooth operation of IT infrastructure and applications.
Collaborate with other teams and departments to ensure seamless support and service delivery.
Coordinate with vendors for procurement of IT assets and services.
Participate in an on-call rotation.

ABOUT YOU:

The ideal candidate will have:

College Diploma or University Degree in Computer Science, Information Technology or a related field.
Previous experience in system administration and/or support role in a medium-to-large enterprise environment.
Proficiency in IT systems, networking and applications; knowledge of operating systems and cloud services.
Strong analytical and troubleshooting skills to identify and resolve complex IT issues.
Excellent verbal and written communication skills to interact and build rapport with users and team members.
Understanding of ITIL key concepts, including Incident and Change Management.
Experience with imaging and deployment of end user devices through automated tools (MDM).
Motivation to stay updated with the latest technology, trends and adapt to new tools and techniques.
Valid G-Class Driver’s License.

WHAT WE OFFER:

We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

We offer a comprehensive total rewards package including:

Salary: $65,000 - $70,000
4 Weeks Paid Vacation
Employer-matched Group RRSP
Employer-paid Health & Dental Benefits
Employee Assistance Program (EAP)
Healthcare & Lifestyle Spending Account
Life & Disability Insurance
Employee & Customer Referral Programs
Employee Discount & Perks Programs

Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online today at www.mcdougallenergy.com/careers.

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted, and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process.

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More about this job

Responsibilities

The IT Operations Analyst provides technical support for corporate solutions and manages support requests via the ticketing system. They are responsible for troubleshooting hardware and software issues, monitoring IT systems, and collaborating with stakeholders to implement technology improvements.

Requirements

Candidates must hold a College Diploma or University Degree in Computer Science, Information Technology, or a related field. Previous experience in system administration or a support role within a medium-to-large enterprise environment is required.

Skills

System administration
Technical support
Troubleshooting
Networking
Cloud services
ITIL
Incident management
Change management
MDM
Hardware support
Software support
Communication skills
Analytical skills
FreshService

Benefits

4 Weeks Paid Vacation
Employer-matched Group RRSP
Employer-paid Health & Dental Benefits
Employee Assistance Program
Healthcare & Lifestyle Spending Account
Life & Disability Insurance
Employee & Customer Referral Programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
System Administration
Technical Support
Networking
Cloud Services
ITIL
Incident Management
Change Management
MDM
FreshService
Hardware Troubleshooting
Software Troubleshooting
Infrastructure
Procurement
On-call
Petroleum
Energy

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