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Added 13 mins ago
GF
Service Technician - Facility - Burnaby BC
GoodLife Fitness
Vancouver, BC
- Full-time
Utilize maintenance software to obtain service requests
Added 13 mins ago
B
QNX Senior Technical Product Manager (Industrial Automation & Robotics)
BlackBerry
Ottawa, ON
- Full-time
QNX enhances the human experience and amplifies technology-driven industries, providing a trusted foundation for software-defined businesses to thrive. The business leads the way in…
Added 13 mins ago
BQ
QNX Senior Technical Product Manager (Industrial Automation & Robotics)
BlackBerry QNX
Ottawa, ON
- Full-time
QNX enhances the human experience and amplifies technology-driven industries, providing a trusted foundation for software-defined businesses to thrive. The business leads the way in…
Added 27 mins ago
NJ
Property Manager
Noel Jones Real Estate
Whitehorse, YT
- Full-time
Minimum of 2 years experience working as a Property Manager from end to end
Added 27 mins ago
IE
Associate Manager, Sales Operations
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Sales Operations Associate Manager is part of IMAX’s global Sales and Corporate Development organization with a focus on operational excellence, effective sales enablement, and strong…
Added 27 mins ago
SC
Environmental Project Coordinator – Hazardous Materials (Hazmat)
Stoakley-Stewart Consultants Ltd.
Waterloo, ON
- Full-time
Ongoing mentorship and professional development opportunities
Added 27 mins ago
SC
Network and Systems Specialist
Stoakley-Stewart Consultants Ltd.
Barrie, ON
- Full-time
…makes it an ideal place for both personal and professional development. You will have access to ongoing training, education, and mentorship opportunities to consistently upskill and advance…
Added 27 mins ago
PH
Senior Business Analyst, PHIS
Provincial Health Services Authority
Vancouver, BC
- Full-time
…inherent in all aspects of this position. Reporting to the Manager, Public Health Information Systems, the Senior Business Analyst is responsible for providing leadership in Business…
Added 42 mins ago
Q
QNX Senior Technical Product Manager (Industrial Automation & Robotics)
QNX
Ottawa, ON
- Full-time
QNX enhances the human experience and amplifies technology-driven industries, providing a trusted foundation for software-defined businesses to thrive. The business leads the way in…
Added 42 mins ago
SR
Finishing Superintendent
Skyline Recruitment Ltd
Richmond, BC
- $100,000 to $125,000 CAD / year
- Full-time
…take ownership of the finishing stages of a major residential development and work closely with the wider site and project management team through completion, deficiencies and…
Added 2 hours ago
B
Project Engineer (CEP)
Boccard
Montreal, QC
- Full-time
Support Project Managers, Site Managers and Engineering Manager in all the design review (P&ID, drawing, 3D)
Added 2 hours ago
DM
Sr. Manager, Strategic Planning
Discovery Mining Ltd
Toronto, ON
- Full-time
The Sr. Manager, Strategic Planning is focused on the technical aspects required to inform and optimize the Company's corporate business strategy. This role provides technical leadership…
Added 2 hours ago
N
Software Developer - Networking (Flow)
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
Development is in a Linux based environment. The backend software is written in Python and Golang. Tools like git, open source libraries etc are used for regular product and test…
Added 2 hours ago
N
Senior Software Developer - Networking (Flow)
Nutanix
Vancouver, BC
- $151,000 to $227,000 CAD / year
- Full-time
Development is in a Linux based environment. The backend software is written in Python and Golang. Tools like Git, open source libraries, etc. are used for regular product and test…
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Proficient working knowledge in software delivery/change practices: requirements clarification, testing/UAT support, release/change coordination, application lifecycle management,…
Added 3 hours ago
ES
Audio Artist II - FC
EA SPORTS
Vancouver, BC
- Temporary
FC Audio team is looking for an experienced Audio Artist who can immediately contribute to audio development. You will oversee the audio-specific project(s) to create/maintain a quality…
Added 3 hours ago
ES
Audio Artist III - FC
EA SPORTS
Vancouver, BC
- Temporary
FC Audio team is looking for an experienced Audio Artist who can immediately contribute to audio development. You will oversee the audio-specific project(s) to create/maintain a quality…
Added 5 hours ago
S
Full Stack Engineer, Link
Stripe
Toronto, ON
- Full-time
2–10+ years of industry software engineering experience (does not include internships or co-ops)
Added 5 hours ago
MF
Technical Lead
MD Financial Management | Gestion financière MD
Montreal, QC
- Full-time
Reporting to the Senior Manager of Development, the Technical Lead is accountable for the technical direction and delivery of web application solutions in a Microsoft-based development…
Added 5 hours ago
J
Enterprise Customer Success Manager
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Customer Success Manager based in Canada.
Added 5 hours ago
P
Accounting Manager (SaaS)
PosiTrace
Vancouver, BC · Greater Vancouver, BC
- Full-time
Team Leadership and Development: Lead a team of four - Senior Accountant, Accounts Payable, Order-to-Cash and Collections. You develop them, you set the standard, and you hold it.
Added 5 hours ago
Retail Experience Lead
Fire & Flower Inc.
Beaumont, AB
Ability to learn and adapt to sales software quickly.
Added 6 hours ago
P
Senior Backend Engineer .NET & Python
PosiTrace
Vancouver, BC
- Full-time
Operate within Google Cloud Platform: GKE, Cloud SQL, Cloud Storage, Secret Manager, BigQuery
Added 6 hours ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 6 hours ago
AW
Business Operations Manager
Aisthetikos Wellness & Advanced Medical Aesthetics
Calgary, AB
- Full-time
Aisthetikos Wellness & Medical Aesthetics is looking for a thoughtful, organized, and motivated Operations Clinic Manager to join our growing team in Marda Loop, Calgary.

MCDOUGALL ENERGY INC

IT Operations Analyst

St. Thomas, ON, Canada

Salary: $65,000 - $70,000 · Full-time

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Job details

Pay: Salary: $65,000 - $70,000
Job type: Full-time
Posting language: English

Original job description

COME GROW WITH US!

McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.

At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers to the energy solutions of today and tomorrow.

We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.

ABOUT THE OPPORTUNITY:

McDougall Energy is looking for an analytical and methodical individual to fill the position of IT Operations Analyst. Reporting to the IT Services and Operations Manager, the IT Operations Analyst is responsible for providing support for corporate solutions that enhance mission-critical business operations. The IT Operations Analyst will collaborate with department stakeholders to identify, recommend, develop, implement and support technology solutions for all aspects of the organization.

Responsibilities include:

Prioritizing and responding to incoming support requests via multiple support channels and escalate accordingly, based on Service Level Agreements (SLAs).
Document and manage support requests and resolutions in our ticketing system (FreshService).
Provide technical support, training and guidance to end-users and staff.
Troubleshoot and resolve hardware and software issues on user devices both on-site and remotely, including our delivery trucks.
Monitor and analyze IT systems to identify trends and resolve issues.
Develop, document and implement strategies for improving IT systems and processes.
Ensure smooth operation of IT infrastructure and applications.
Collaborate with other teams and departments to ensure seamless support and service delivery.
Coordinate with vendors for procurement of IT assets and services.
Participate in an on-call rotation.

ABOUT YOU:

The ideal candidate will have:

College Diploma or University Degree in Computer Science, Information Technology or a related field.
Previous experience in system administration and/or support role in a medium-to-large enterprise environment.
Proficiency in IT systems, networking and applications; knowledge of operating systems and cloud services.
Strong analytical and troubleshooting skills to identify and resolve complex IT issues.
Excellent verbal and written communication skills to interact and build rapport with users and team members.
Understanding of ITIL key concepts, including Incident and Change Management.
Experience with imaging and deployment of end user devices through automated tools (MDM).
Motivation to stay updated with the latest technology, trends and adapt to new tools and techniques.
Valid G-Class Driver’s License.

WHAT WE OFFER:

We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

We offer a comprehensive total rewards package including:

Salary: $65,000 - $70,000
4 Weeks Paid Vacation
Employer-matched Group RRSP
Employer-paid Health & Dental Benefits
Employee Assistance Program (EAP)
Healthcare & Lifestyle Spending Account
Life & Disability Insurance
Employee & Customer Referral Programs
Employee Discount & Perks Programs

Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online today at www.mcdougallenergy.com/careers.

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted, and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process.

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More about this job

Responsibilities

The IT Operations Analyst provides technical support for corporate solutions and manages support requests via the ticketing system. They are responsible for troubleshooting hardware and software issues, monitoring IT systems, and collaborating with stakeholders to implement technology improvements.

Requirements

Candidates must hold a College Diploma or University Degree in Computer Science, Information Technology, or a related field. Previous experience in system administration or a support role within a medium-to-large enterprise environment is required.

Skills

System administration
Technical support
Troubleshooting
Networking
Cloud services
ITIL
Incident management
Change management
MDM
Hardware support
Software support
Communication skills
Analytical skills
FreshService

Benefits

4 Weeks Paid Vacation
Employer-matched Group RRSP
Employer-paid Health & Dental Benefits
Employee Assistance Program
Healthcare & Lifestyle Spending Account
Life & Disability Insurance
Employee & Customer Referral Programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
System Administration
Technical Support
Networking
Cloud Services
ITIL
Incident Management
Change Management
MDM
FreshService
Hardware Troubleshooting
Software Troubleshooting
Infrastructure
Procurement
On-call
Petroleum
Energy

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