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Added 35 mins ago
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Automation Project Manager
Boccard
Montreal, QC
- Full-time
…countries, designs, manufactures, assembles, and installs process solutions for its customers worldwide in the Food & Ingredients, Pharmaceutical, Cosmetics, and Brewing…
Added 35 mins ago
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Project Engineer (CEP)
Boccard
Montreal, QC
- Full-time
In collaboration with the Supply Chain Manager and the Project Manager, distributes the bid packages to qualified contractors and performs technical alignment of the proposals received.
Added 35 mins ago
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Gestionnaire des opérations éoliennes - Dégélis, QC (Degelis, Quebec, CA, G5T 0C1)
Vestas
Dégelis, QC
- Full-time
As a Wind Site Operations Manager, you will be responsible for the operations of a service site, ensuring optimized performance, safety, and customer satisfaction. In this role, you will…
Added 35 mins ago
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Software Developer - Networking (Flow)
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
…up. You will work on software-defined networking and security solutions that govern environments independent of physical infrastructure, providing granular control and visibility for…
Added 35 mins ago
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Principal Network Engineer
Aviso
Vancouver, BC
- $135,000 to $145,000 CAD / year
- Full-time
…Engineer is responsible for designing, implementing, and providing technical leadership for modern network infrastructure across cloud and on-prem environments. This is a hands-on, high…
Added 35 mins ago
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Senior Software Developer - Networking (Flow)
Nutanix
Vancouver, BC
- $151,000 to $227,000 CAD / year
- Full-time
…up. You will work on software-defined networking and security solutions that govern environments independent of physical infrastructure, providing granular control and visibility for…
Added 35 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
LC
Strategic Analytic Coordinator
Langara College
Canada
- Full-time
Reporting to the Manager, Workday Sustainment and Support, this role supports on-time delivery of prioritized system related tasks and prepares in depth business and analytic reports for…
Added 3 hours ago
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Branch Manager
BMO
Edmonton, AB
- Full-time
Recommends and implements solutions based on analysis of issues and implications for the business.
Added 3 hours ago
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Research & Development Chemist
Fujimi Corporation
Edmonton, AB
- Full-time
…phase and documentation. Creates new concepts and provides solutions to complex technical processes and product modifications as required to optimize product performance. Effectively…
Added 3 hours ago
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US Corporate Tax - Waterloo - Manager
EY
Toronto, ON
- Full-time
As a US Tax Manager in EY’s U.S. Tax Practice, you’ll lead and supervise complex tax engagements, delivering high‑quality compliance services and innovative tax planning for multinational…
Added 3 hours ago
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Senior Manager, Technical Architecture
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Technical Architecture based in Canada.
Added 3 hours ago
MF
Technical Lead
MD Financial Management | Gestion financière MD
Montreal, QC
- Full-time
Reporting to the Senior Manager of Development, the Technical Lead is accountable for the technical direction and delivery of web application solutions in a Microsoft-based development…
Added 3 hours ago
T
Assembler
Thermon
AB · Edmonton, AB
- Full-time
…maintenance, environmental monitoring and temporary power distribution solutions. We deliver engineered solutions that enhance operational awareness, safety, reliability and efficiency to…
Added 4 hours ago
P
Senior Backend Engineer .NET & Python
PosiTrace
Vancouver, BC
- Full-time
PosiTrace is a founder-led SaaS company specializing in GPS fleet tracking, AI-powered dash cameras, and asset management solutions.
Added 4 hours ago
IB
General Manager (Contract)
Indigo Books & Music
Thunder Bay, ON
- $57,000 to $93,000 CAD / year
- Full-time
The General Manager is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results. They are responsible for leading a team of…
Added 4 hours ago
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Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Identify operational challenges, emerging needs, and potential solutions, and provide recommendations to the Tremplin Manager.
Added 4 hours ago
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IT Operations Analyst
MCDOUGALL ENERGY INC
St. Thomas, ON
- Full-time
…Operations Analyst. Reporting to the IT Services and Operations Manager, the IT Operations Analyst is responsible for providing support for corporate solutions that enhance mission-critical…
Added 5 hours ago
UO
Electrotechnician
University of Ottawa
Ottawa, ON · Power Plant
- Full-time
Reporting to the Electrical Manager, the Electrotechnician installs, maintains and repairs the different parts of electrical equipment and systems on the campus, offering exceptional…
Added 5 hours ago
UO
Administrative Assistant
University of Ottawa
Ottawa, ON · Social Sciences Building
- Full-time
Technical support: Provides immediate support during classroom and video/audio conference malfunctions by troubleshooting the issue and finding a solution. Ensures proper connect of the…
Added 5 hours ago
MU
Electrical Maintenance Engineer
McGill University
Sherbrooke, QC
- Full-time
Develop and recommend corrective and preventative solutions through conducting investigations, root cause analyses, and reliability assessments. Evaluate the condition, performance, and…
Added 5 hours ago
Project Manager III, Water and Wastewater Treatment
Halton Region
37 -
Provide innovative solutions to complex challenges; research and make recommendations to adapt to new technologies, techniques and materials.
Added 5 hours ago
Sr Product Manager
Rogers Communications
Toronto, ON
Actively engage in the technical aspects of self-serve platform development, working in close partnership with IT and web development teams to deliver customer-centric and technologically…
Added 6 hours ago
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Assistant Manager, Guest Experience | Pine Centre Mall
lululemon
Prince George, BC
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 6 hours ago
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Martech AdTech Technical Architect
Capgemini
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a Senior Martech AdTech Technical/Solution Architect to

MCDOUGALL ENERGY INC

IT Operations Analyst

St. Thomas, ON, Canada

Salary: $65,000 - $70,000 · Full-time

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Job details

Pay: Salary: $65,000 - $70,000
Job type: Full-time
Posting language: English

Original job description

COME GROW WITH US!

McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.

At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers to the energy solutions of today and tomorrow.

We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.

ABOUT THE OPPORTUNITY:

McDougall Energy is looking for an analytical and methodical individual to fill the position of IT Operations Analyst. Reporting to the IT Services and Operations Manager, the IT Operations Analyst is responsible for providing support for corporate solutions that enhance mission-critical business operations. The IT Operations Analyst will collaborate with department stakeholders to identify, recommend, develop, implement and support technology solutions for all aspects of the organization.

Responsibilities include:

Prioritizing and responding to incoming support requests via multiple support channels and escalate accordingly, based on Service Level Agreements (SLAs).
Document and manage support requests and resolutions in our ticketing system (FreshService).
Provide technical support, training and guidance to end-users and staff.
Troubleshoot and resolve hardware and software issues on user devices both on-site and remotely, including our delivery trucks.
Monitor and analyze IT systems to identify trends and resolve issues.
Develop, document and implement strategies for improving IT systems and processes.
Ensure smooth operation of IT infrastructure and applications.
Collaborate with other teams and departments to ensure seamless support and service delivery.
Coordinate with vendors for procurement of IT assets and services.
Participate in an on-call rotation.

ABOUT YOU:

The ideal candidate will have:

College Diploma or University Degree in Computer Science, Information Technology or a related field.
Previous experience in system administration and/or support role in a medium-to-large enterprise environment.
Proficiency in IT systems, networking and applications; knowledge of operating systems and cloud services.
Strong analytical and troubleshooting skills to identify and resolve complex IT issues.
Excellent verbal and written communication skills to interact and build rapport with users and team members.
Understanding of ITIL key concepts, including Incident and Change Management.
Experience with imaging and deployment of end user devices through automated tools (MDM).
Motivation to stay updated with the latest technology, trends and adapt to new tools and techniques.
Valid G-Class Driver’s License.

WHAT WE OFFER:

We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

We offer a comprehensive total rewards package including:

Salary: $65,000 - $70,000
4 Weeks Paid Vacation
Employer-matched Group RRSP
Employer-paid Health & Dental Benefits
Employee Assistance Program (EAP)
Healthcare & Lifestyle Spending Account
Life & Disability Insurance
Employee & Customer Referral Programs
Employee Discount & Perks Programs

Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online today at www.mcdougallenergy.com/careers.

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted, and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process.

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More about this job

Responsibilities

The IT Operations Analyst provides technical support for corporate solutions and manages support requests via the ticketing system. They are responsible for troubleshooting hardware and software issues, monitoring IT systems, and collaborating with stakeholders to implement technology improvements.

Requirements

Candidates must hold a College Diploma or University Degree in Computer Science, Information Technology, or a related field. Previous experience in system administration or a support role within a medium-to-large enterprise environment is required.

Skills

System administration
Technical support
Troubleshooting
Networking
Cloud services
ITIL
Incident management
Change management
MDM
Hardware support
Software support
Communication skills
Analytical skills
FreshService

Benefits

4 Weeks Paid Vacation
Employer-matched Group RRSP
Employer-paid Health & Dental Benefits
Employee Assistance Program
Healthcare & Lifestyle Spending Account
Life & Disability Insurance
Employee & Customer Referral Programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
System Administration
Technical Support
Networking
Cloud Services
ITIL
Incident Management
Change Management
MDM
FreshService
Hardware Troubleshooting
Software Troubleshooting
Infrastructure
Procurement
On-call
Petroleum
Energy

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