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Added 12 mins ago
AC
Human Resource & Benefits Analyst
Aston Carter
Vaughan, ON
- $29 to $32 CAD / hour
- Contract
…data-driven environment. You will manage complex HR and payroll data, support global implementations and rollouts, and drive process improvements that enhance automation, efficiency, and…
Added 2 hours ago
I
Coordonnateur(trice) Administration et Opérations
Isarta
Longueuil, QC · Saint-Hubert, QC
- Full-time
Added 2 hours ago
AI
Analyst, Total Rewards (Non-Union)
Alectra Inc.
Woodbridge, ON
- Full-time
The Analyst, Total Rewards conducts detailed compensation analysis, develops data-driven insights and recommendations, and maintains dashboards and reporting to support informed…
Added 3 hours ago
ME
IT Operations Analyst
MCDOUGALL ENERGY INC
St. Thomas, ON
- Full-time
McDougall Energy is looking for an analytical and methodical individual to fill the position of IT Operations Analyst. Reporting to the IT Services and Operations Manager, the IT Operations…
Added 3 hours ago
M
Senior Data Analyst I, Product
Mistplay
Toronto, ON
- Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 3 hours ago
YY
Senior Sourcing Analyst - Packaging
YA YA Foods Corp
Toronto, ON
- Up to $72,000 CAD / year
- Full-time
Support development of category strategies through data analysis, demand forecasting, and market insights
Added 4 hours ago
Analyst, Total Rewards (Non-Union)
Alectra Utilities
Vaughan, ON
The Analyst, Total Rewards conducts detailed compensation analysis, develops data-driven insights and recommendations, and maintains dashboards and reporting to support informed…
Added 5 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 5 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Agile teams, facilitate Scrum ceremonies, remove impediments, support Product Owners, manage stakeholder relationships, improve team performance, and help ensure effective delivery within…
Added 5 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Agile teams, facilitate Scrum ceremonies, remove impediments, support Product Owners, manage stakeholder relationships, improve team performance, and help ensure effective delivery within…
Added 5 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Agile teams, facilitate Scrum ceremonies, remove impediments, support Product Owners, manage stakeholder relationships, improve team performance, and help ensure effective delivery within…
Added 5 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 5 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 7 hours ago
Help Desk Analyst
Keeran Networks
Toronto, ON
You are looking for an opportunity to demonstrate your innate abilities as a Help Desk Analyst. Perhaps, you are ready for your next challenge, addressing more complex issues and problems.…
Added 8 hours ago
C
Applications Development Sr Programmer Analyst
Citi
Mississauga, ON
- Full-time
…and implementation as well as provide user and operational support on applications to business…
Added 9 hours ago
YC
D365 Finance & Operations Sr. Analyst
Yoush Consulting
Toronto, ON
- Full-time
…will be responsible for the administration, maintenance and support of the Microsoft Dynamics 365 F&O application. The role involves ensuring the system’s optimal performance, support,…
Added 9 hours ago
RH
Financial Planning Analyst
Robert Half
Vancouver, BC
- $100,000 to $130,000 CAD / year
- Full-time
…development, construction, and asset management is seeking a Senior Analyst on the FP&A and risk team. The role supports financial planning, forecasting, reporting, and analysis across…
Added 11 hours ago
Q
Senior Business Systems Analyst
Quantiphi
Toronto, ON
- Contract
We are seeking a highly organized and resourceful Senior Business Systems Analyst to support our enterprise-wide information management, SharePoint remediation, and PII-related initiatives,…
Added 11 hours ago
NE
Junior Accountant - Winter 2027 Co-op
Nexus Energy
Toronto, ON
- Volunteer
The Co-op student will support the accounting team with day-to-day financial operations, focusing primarily on bookkeeping and financial record maintenance. This role provides hands-on…
Added 11 hours ago
CI
Vice President, Information Systems
Calian in Space & Technology
Ottawa, ON
- Full-time
…operational friction, and positioning Information Systems to support Calian’s future…
Added 12 hours ago
NB
Senior Analyst Litigation
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Analyst within the Legal Affairs – Capital Markets and Wealth Management team at National Bank means acting as a specialist supporting complex litigation and regulatory…
Added 12 hours ago
NB
Chief Analyst Financial Performance
National Bank of Canada
Montreal, QC
- Full-time
As a Chief Analyst on National Bank’s Financial Performance Management – Commercial Banking team you will actively contribute to analyzing and tracking financial results.
Added 13 hours ago
WI
Information Security Operations Analyst (Toronto, Canada)
Women in Tech
Toronto, ON
- Full-time
…critical to the entire Starling Group. The work you do will support, empower, and protect our businesses…
Added 15 hours ago
A
Team Lead, Dayforce Support
AccorCorpo
Toronto, ON
- Full-time
The Dayforce Support Team Lead provides operational guidance and coordination for the analyst team while ensuring efficient ticket resolution and adherence to support standards. This role…
Added 17 hours ago
UO
Compensation Analyst
University of Victoria
Victoria, BC
- Full-time
The Compensation Analyst provides specialized financial, budgetary and compensation expertise to support the University of Victoria's strategic, operational and regulatory requirements.…

MCDOUGALL ENERGY INC

IT Operations Analyst

St. Thomas, ON, Canada

Salary: $65,000 - $70,000 · Full-time

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Job details

Pay: Salary: $65,000 - $70,000
Job type: Full-time
Posting language: English

Original job description

COME GROW WITH US!

McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.

At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers to the energy solutions of today and tomorrow.

We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.

ABOUT THE OPPORTUNITY:

McDougall Energy is looking for an analytical and methodical individual to fill the position of IT Operations Analyst. Reporting to the IT Services and Operations Manager, the IT Operations Analyst is responsible for providing support for corporate solutions that enhance mission-critical business operations. The IT Operations Analyst will collaborate with department stakeholders to identify, recommend, develop, implement and support technology solutions for all aspects of the organization.

Responsibilities include:

Prioritizing and responding to incoming support requests via multiple support channels and escalate accordingly, based on Service Level Agreements (SLAs).
Document and manage support requests and resolutions in our ticketing system (FreshService).
Provide technical support, training and guidance to end-users and staff.
Troubleshoot and resolve hardware and software issues on user devices both on-site and remotely, including our delivery trucks.
Monitor and analyze IT systems to identify trends and resolve issues.
Develop, document and implement strategies for improving IT systems and processes.
Ensure smooth operation of IT infrastructure and applications.
Collaborate with other teams and departments to ensure seamless support and service delivery.
Coordinate with vendors for procurement of IT assets and services.
Participate in an on-call rotation.

ABOUT YOU:

The ideal candidate will have:

College Diploma or University Degree in Computer Science, Information Technology or a related field.
Previous experience in system administration and/or support role in a medium-to-large enterprise environment.
Proficiency in IT systems, networking and applications; knowledge of operating systems and cloud services.
Strong analytical and troubleshooting skills to identify and resolve complex IT issues.
Excellent verbal and written communication skills to interact and build rapport with users and team members.
Understanding of ITIL key concepts, including Incident and Change Management.
Experience with imaging and deployment of end user devices through automated tools (MDM).
Motivation to stay updated with the latest technology, trends and adapt to new tools and techniques.
Valid G-Class Driver’s License.

WHAT WE OFFER:

We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

We offer a comprehensive total rewards package including:

Salary: $65,000 - $70,000
4 Weeks Paid Vacation
Employer-matched Group RRSP
Employer-paid Health & Dental Benefits
Employee Assistance Program (EAP)
Healthcare & Lifestyle Spending Account
Life & Disability Insurance
Employee & Customer Referral Programs
Employee Discount & Perks Programs

Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online today at www.mcdougallenergy.com/careers.

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted, and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process.

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More about this job

Responsibilities

The IT Operations Analyst provides technical support for corporate solutions and manages support requests via the ticketing system. They are responsible for troubleshooting hardware and software issues, monitoring IT systems, and collaborating with stakeholders to implement technology improvements.

Requirements

Candidates must hold a College Diploma or University Degree in Computer Science, Information Technology, or a related field. Previous experience in system administration or a support role within a medium-to-large enterprise environment is required.

Skills

System administration
Technical support
Troubleshooting
Networking
Cloud services
ITIL
Incident management
Change management
MDM
Hardware support
Software support
Communication skills
Analytical skills
FreshService

Benefits

4 Weeks Paid Vacation
Employer-matched Group RRSP
Employer-paid Health & Dental Benefits
Employee Assistance Program
Healthcare & Lifestyle Spending Account
Life & Disability Insurance
Employee & Customer Referral Programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
System Administration
Technical Support
Networking
Cloud Services
ITIL
Incident Management
Change Management
MDM
FreshService
Hardware Troubleshooting
Software Troubleshooting
Infrastructure
Procurement
On-call
Petroleum
Energy

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