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Added 8 mins ago
Store Manager - BOSS Outlet, Halton Hills
HUGO BOSS Canada, Inc.
Halton Hills, ON
Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 8 mins ago
Assistant Store Manager - BOSS Outlet, Halton Hills
HUGO BOSS Canada, Inc.
Halton Hills, ON
Internship · Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 8 mins ago
Assistant Manager - BOSS Store, Square One
HUGO BOSS Canada, Inc.
Mississauga, ON
Internship · Other
Strong customer service and selling experience
Added 8 mins ago
Housekeeping Room Attendant (Part Time)
AccorHotel
Edmonton, AB
$20.78 to $21.78 CAD / hour
Part-time
…clean, comfortable space, and be a part of creating a memorable experience for…
Added 24 mins ago
Associate Optometrist (Belleville, Ontario, K8P 3E1, Canada)
Eyes On Eyecare
Belleville, ON
Part-time
…and leading the execution of NECE. Partners with the Store Manager and Field Leadership Team to build and secure a safe and motivating work environment that encourages commitment,…
Added 24 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
…depending on team availability. This position reports to the Customer service Branch Manager or the Branch Manager. Every day, you will work with a team of a experts specialized in…
Added 24 mins ago
Assistant Store Manager - Masonville
Lindt & Sprüngli (Canada), Inc
ON · Ontario, Canada
Full-time
We are looking for an enthusiastic and keen individual to fill the role of Assistant Store Manager for our Lindt Chocolate Shop in Masonville. The ideal candidate must possess strong…
Added 24 mins ago
Clinic Services Manager
Parsons Park Multidisciplinary Clinic and Pharmacy
AB · Edmonton, AB
Full-time
We are looking for an experienced and highly organized Clinic Services Manager to oversee the day-to-day operations of Parsons Park Medical Clinic. This role is essential to ensuring smooth…
Added 24 mins ago
Junior Underwriter - 12 Month Secondment
Tarion
Toronto, ON
Full-time
As a Junior Underwriter, you are a dynamic, customer-focused individual who thrives in a high- volume, collaborative environment. You are risk-minded and have a background in underwriting.…
Added 24 mins ago
Gérant(e) de Magasin/Retail Store Manager - Place Ste-Foy
Lindt & Sprüngli (Canada), Inc
Quebec, QC
Full-time
De 2 à 5 ans d'expérience dans la gestion de détail
Added 24 mins ago
GARAGE - Seasonal Sales Associate - Sevenoaks Shopping Centre
Groupe Dynamite
Abbotsford, BC
Temporary
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 24 mins ago
Advisor, HR Shared Services Centre
Baycrest
Toronto, ON
Full-time
Provides excellent customer service to candidates, ensuring a positive and professional experience throughout the recruitment process.
Added 24 mins ago
DoubleTree By Hilton West Kelowna - Food & Beverage Manager
Days Hospitality Limited Careers
West Kelowna, BC
…attitude when it comes to providing our guests with a true cabin experience. Serving an abundance of fresh homemade signature items, dockside inspired cocktails, crisp cold draught and a…
Added 38 mins ago
Part-Time Manager
Claire's
Windsor, ON
$18 USD / hour
Part-time
Social & Digital Savvy: You know what’s trending, what’s viral, and how to translate that into an amazing customer experience.
Added 38 mins ago
Thrift Store Donations & Retail Associate - Casual
Kelowna Women's Shelter
Kelowna, BC
Full-time
…well-merchandised sales floor, and delivering consistent, high-quality customer service. Your professionalism, attention to detail, and commitment to representing Kelowna Women’s Shelter’s…
Added 38 mins ago
Sales Associate
Staples Canada
Toronto, ON
Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 38 mins ago
Resident Manager
Mainstreet Equity Corp
Edmonton, AB
Business Development, Marketing & Customer Service:
Added 38 mins ago
Cage Cashier - Casino Vancouver
Lahal Management LP
Coquitlam, BC
$18.98 CAD / hour
Full-time
Under the direct supervision of the Manager, Cage or the Supervisor, Slot & Cage, this position is responsible for customer service, cash administration, and cash counts while contributing…
Added 38 mins ago
Manger, F&B / Culinary Operations - Chances Maple Ridge
Lahal Management LP
Maple Ridge, BC
$60,000 to $70,000 CAD / year
Full-time
The Manager, F&B / Culinary Operations is accountable for the overall performance, profitability, and service standards of the F&B department. This includes menu development, supervising…
Added 38 mins ago
Cage Shift Manager - River Rock Casino Resort
Lahal Management LP
Richmond, BC
$60,000 to $71,500 CAD / year
Full-time
Under the direction of the Cage Manager, Cage Operations, the Cage Shift Manager will be responsible for overseeing the Cage Operations on a shift basis at the site level.
Added 38 mins ago
Cage Cashier - River Rock Casino Resort
Lahal Management LP
Richmond, BC
Full-time
Under the direct supervision of the Manager, Slots & Cage or the Supervisor, Cage, this position is responsible for customer service, cash administration and cash counts while contributing…
Added 38 mins ago
MAC Cross Iron Mall - Keyholder Part Time - Calgary AB
Estée Lauder Companies
AB
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 38 mins ago
Assistant F&B Manager
3G4 Archive Hospitality
Toronto, ON
Up to $60,000 CAD / year
Full-time
Elevate food and beverage service and presentation by proposing initiatives to the F&B Manager.
Added 38 mins ago
Project Manager (12 month term)
ALS
Dartmouth, NS · CAN - NS - Dartmouth
Full-time
The Project Manager will be responsible for providing exceptional customer service to Atlantic clients including top clients that have a national presence. The position will deal with all…
Added 53 mins ago
Bilingual Field Nurse Case Manager
Calian Group
Quebec, QC
Full-time
Customer service experience, ideally at call center level.

McElhanney

Client Support Technician

Vancouver, BC, Canada

Pay: The salary range for this position is $57,500 to $70,000 per annum.
Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

About McElhanney

Based in Western Canada for over 110 years, McElhanney offers innovative and practical engineering, surveying, mapping, planning, landscape architecture, and environmental services. As a 100% employee-owned and operated firm, with over 1,500 staff members in 31 locations, we are proud to offer qualified staff with shareholding options in our company. At McElhanney, we work in teams to build strong connections with our staff, clients, and local communities. Our employees enjoy working here because of our varied projects, high levels of autonomy, opportunities for career development, excellent total compensation and benefits package, and collaborating with a team of great professionals.

The Opportunity

At McElhanney, our Business Information Technology team simplifies IT challenges so our business can thrive. Our dedicated professionals take a client-centered approach to support our diverse group of employees in our hybrid environment, solving problems every day. Known for being professional, timely, and approachable, our solutions enhance employee experience, improve productivity, and support organizational goals.

As our team continues to grow, we are seeking a Client Support Technician to join us in Vancouver, BC, who can wear multiple hats and feel comfortable offering ideas for continuous process improvement.

The successful candidate will primarily work from our Vancouver location, with work-from-home opportunities up to two days a week after their probation period.

In this role, you will balance teamwork with independent work, anticipating the needs of our employees and providing excellent service. You will also have the opportunity to support a multidisciplinary team of engineers, surveyors, landscape architects, planners, environmentalists, and business support staff.

What You’ll Do

Provide excellent customer service to your key stakeholders.
Provide comprehensive documentation of computer systems, procedures, and policies.
Efficiently categorize, coordinate, prioritize, and manage Helpdesk requests within established timeframes.
Skillfully prioritize requests, incidents, and other tasks in a dynamic, fast-paced environment.
Install, test, and configure new workstations, mobile devices, peripheral equipment, and network devices.
Install and configure a large variety of software and licensing remotely and in person.
Diagnose, troubleshoot, and resolve software and hardware problems remotely and in person.
Participate in and/or lead project-based work as required, including working closely with other internal teams.
Assist with in-house or other local venue AV setups for McElhanney-hosted meetings.
Lift or move a variety of IT or AV equipment.
Escalate complex technical issues appropriately and collaborate with internal teams and vendors to drive timely resolution.
Participate in incident investigation, root cause analysis, and continuous improvement initiatives to reduce recurring technical issues.

What You’ll Bring

Minimum two years of Information Technology experience.
Training and/or certifications in Information Technology are considered assets.
Working knowledge of ITIL/ITSM principles, including incident, problem, request, change, and escalation management.
Experience with Active Directory and endpoint management technologies such as SCCM/Configuration Manager, Intune, or equivalent.
Strong troubleshooting and problem-solving skills with both digital and physical assets.
A respectful and professional demeanor, prioritizing the client’s experience.
Passionate, flexible, and motivated to help others is key.
Excellent time management skills and strong attention to detail.
Highly organized, including the ability to re-prioritize workload and adapt to changing circumstances.
Ability to work independently, prioritize competing requests, and collaborate effectively with internal teams.
Effective communicator with both technical and non-technical staff, in verbal and written form.
Effective conflict resolution within stressful situations.
Strong working knowledge of Microsoft Windows and Microsoft 365 environments and related workplace technologies. Experience with Microsoft Entra ID/Azure AD, Intune, SharePoint, OneDrive, or equivalent is considered an asset.
Experience with PowerShell, scripting, or automation is considered an asset.
Experience with IT asset lifecycle management or vendor coordination is considered an asset.

What Can We Offer You?

The salary range for this position is $57,500 to $70,000 per annum. McElhanney offers fair compensation that is commensurate with the individual’s education, experience, skills, and professional qualifications. The posted base salary range is representative of the required level of qualifications and experience for the position as noted in the job posting. The salary offered will be based on the experience and qualifications of the successful candidate.

Work-Life Harmony: Balance your personal and professional commitments. Flexible hours to fit your lifestyle.
Comprehensive Benefits: Maternity and parental leave top-up program, health and dental coverage, RRSP matching, and Employee & Family Assistance Program.
Safe & Inclusive Workplace: A culture of respect and inclusion for all.
Compensation: Attractive total compensation package including a generous bonus plan.
Professional Development: Reimbursement for dues, educational assistance, mentorship program, internal committees, workshops, and committee involvement.
Career Progression: Support and mentorship to shape a career path that fits your goals.

Our Commitment to Equity, Diversity, and Inclusion

At McElhanney, our unwavering commitment lies in cultivating a culture that aligns with our core values and fosters diversity, equity, and inclusion. We celebrate the collective achievements of a team rich in expertise, experiences, and perspectives, and welcome applications from individuals of diverse ethnicities, religions, backgrounds, genders, sexual orientations, gender identities, aboriginal statuses, various age groups, and those with disabilities. Requests for accommodations can be made at any stage of the selection process. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements outlined. We’re interested in getting to know you and explore the unique contributions you can bring to McElhanney!

If this is the opportunity for you, apply now or visit www.mcelhanney.com/careers to learn more. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Learn more about our recognition here: McElhanney Requalifies as a Gold Standard Best Managed Company!

Visit us on Glassdoor to learn more about our employee experience.

Our Purpose: Amaze our clients. Care for our communities. Empower our people.

McElhanney is aware of activities where individuals have received fraudulent job offers. Please be advised that McElhanney will not ask applicants for any form of monetary exchange at any point in the recruitment process. To learn more visit: www.mcelhanney.com/careers/fraud-warning. The disclosure of your information in accordance with this Policy and applicable law, including to third party service providers may result in your personal information being transferred outside of Canada, including to the United States. Such transferred personal information may be subject to the laws of these other countries and the laws of other countries regarding the collection, use, and disclosure of personal information may be different from the laws of Canada.

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More about this job

Responsibilities

Provide timely, client-centered IT support by managing helpdesk requests, installing and configuring devices and software, and troubleshooting hardware and software issues. Document systems and procedures, support AV setups and IT projects, and collaborate with internal teams and vendors to resolve incidents and improve service.

Requirements

Applicants need at least two years of IT experience, working knowledge of ITIL/ITSM principles, and experience with Active Directory and endpoint management tools such as SCCM or Intune. They should have strong troubleshooting, communication, organization, prioritization, and customer service skills, along with working knowledge of Windows and Microsoft 365.

Skills

Customer Service
Helpdesk Request Management
ITIL/ITSM
Incident Management
Problem Management
Active Directory
Endpoint Management
SCCM/Configuration Manager
Microsoft Intune
Hardware And Software Troubleshooting
Microsoft Windows
Microsoft 365
Microsoft Entra ID/Azure AD
SharePoint
OneDrive
PowerShell

Benefits

Maternity And Parental Leave Top-Up
Health And Dental Coverage
RRSP Matching
Employee And Family Assistance Program
Bonus Plan
Professional Development Reimbursement
Educational Assistance
Mentorship Program
Flexible Hours
Career Development

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
ITIL
ITSM
Incident Management
Problem Management
Request Management
Change Management
Escalation Management
Helpdesk
Active Directory
SCCM
Configuration Manager
Microsoft Intune
Endpoint Management
Microsoft Windows
Microsoft 365
Microsoft Entra ID
Azure AD
SharePoint
OneDrive
PowerShell
Scripting
Automation
Hardware Troubleshooting
Software Troubleshooting
IT Asset Lifecycle Management
Vendor Coordination
Root Cause Analysis
AV Setup
Workstation Configuration

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