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Added 1 min ago
Business Systems Analyst (Term)
City of Regina
Regina, SK
…develop reports of the Department’s data, as well as take a lead role in developing and support Department specific solutions. As a member of the branch management group, this employee will…
Added 1 min ago
Trenchless Rehabilitation Specialist / Engineer in Training (EIT)
Stantec
Toronto, ON
Full-time
…in the design of trenchless installation and rehabilitation applications and condition assessment programs. Our team fosters the development of our staff through strong mentorship and…
Added 31 mins ago
Technical Project Manager – Building Automation Systems (BAS) - Calgary, AB
Siemens
Calgary, AB
Full-time
…BAS programming, commissioning, and controls who is ready to lead larger projects? We are looking for a Technical Project Manager - Building Automation Systems (BAS) who can combine…
Added 31 mins ago
Senior Program Manager, Software - Permanent - 19503
LRO Staffing
Ottawa, ON
Full-time
End-to-End Program Oversight: Direct all phases of the project lifecycle from initiation to closure, taking full accountability for mobilization, schedule tracking, and quality delivery…
Added 32 mins ago
BFF-AFIRMS Data Coordinator
University of Alberta
Edmonton, AB
Full-time
Working with the BFF-AFIRMS team, the Data Coordinator will join our interdisciplinary team and support the development of BFF-AFIRMS data/computing infrastructure, decision-making…
Added 32 mins ago
Chief Information Security Officer
University of Alberta
Edmonton, AB
Full-time
The CISO leads the development and implementation of a comprehensive security strategy to safeguard University assets, information, and infrastructure. This role operates within a complex…
Added 32 mins ago
Executive Assistant
Strides Toronto
Scarborough, Ontario
$51,699 to $60,202 CAD / year
Full-time
Strong technology skills in order to operate programs such as Microsoft Office (Word, Excel, Power point, Project, Publisher), accounting software, Teams and other Web based utilities.
Added 47 mins ago
AVP Full Stack Java/Angular Developer
Citi
Mississauga, ON
Full-time
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Lead Stagehand Job Details | Richmond Hill
City of Richmond Hill
Richmond Hill, ON
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Reporting to the Theatre Business Operations Coordinator, the Lead Stagehand is responsible for providing leadership and direction in the planning, coordination, and execution of technical…
Added 1 hour ago
Clinical Informatics Nurse Specialist
HealthCareersInSask.ca
North Battleford, SK
Part-time
…throughout the system life cycle, translate clinical requirements, lead teams, contribute to project planning, & implement schedules. As the liaison between clinical areas & IT, the role…
Added 1 hour ago
Chief Information Security Officer
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AB · Edmonton, AB
Full-time
The CISO leads the development and implementation of a comprehensive security strategy to safeguard University assets, information, and infrastructure. This role operates within a complex…
Added 1 hour ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 1 hour ago
BUSINESS PROG & SOLUTIONS SPECIALIST
City of Toronto
Toronto, ON
The City of Toronto is currently looking for a Business Programs and Solutions Specialist (Full Stack Software Specialist) to join its award-winning solution development team with Toronto…
Added 1 hour ago
Ignition SCADA Specialist
SGS
Edmonton, AB · Calgary, Alberta
Full-time
Support project coordination activities - scope tracking, status reporting, and change management - under the guidance of the Practice Lead or assigned Project Manager.
Added 1 hour ago
Ignition SCADA Specialist
SGS
Vancouver, BC · Calgary, Alberta
Full-time
Support project coordination activities - scope tracking, status reporting, and change management - under the guidance of the Practice Lead or assigned Project Manager.
Added 1 hour ago
Senior Manager, Strategic Transformation & Enterprise Risk Governance
Royal Bank of Canada
Toronto, ON
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Lead top-down enterprise control development following RBC's Internal Control Management Standard (ICMS) methodology
Added 1 hour ago
Lead Platform Developer (AEM)
Royal Bank of Canada
Toronto, ON
Full-time
The Lead Platform Developer will perform various tasks to deliver IT solutions that exceed customer expectations in content, usability, accuracy, reliability and performance. This person is…
Added 1 hour ago
Senior Software Engineer
JohnIsah
Canada
Full-time
Lead backend development, building and maintaining server-side logic
Added 1 hour ago
Ignition SCADA Specialist
SGS
Regina, SK
$90,000 to $125,000 CAD / year
Full-time
Support project coordination activities - scope tracking, status reporting, and change management - under the guidance of the Practice Lead or assigned Project Manager.
Added 1 hour ago
Servicenow System Administrator
TekStaff IT Solutions
Toronto, ON
Contract
Provide technical and thought leadership in both system integration as well as application development and promote best practices in these areas.
Added 1 hour ago
Ignition SCADA Specialist
SGS
AB · Edmonton, AB
$90,000 to $1,250,000 CAD / year
Full-time
Support project coordination activities - scope tracking, status reporting, and change management - under the guidance of the Practice Lead or assigned Project Manager.
Added 1 hour ago
Ignition SCADA Specialist
SGS
Vancouver, BC
$90,000 to $125,000 CAD / year
Full-time
Support project coordination activities - scope tracking, status reporting, and change management - under the guidance of the Practice Lead or assigned Project Manager.
Added 1 hour ago
Ignition SCADA Specialist
SGS
Calgary, AB
$90,000 to $125,000 CAD / year
Full-time
Support project coordination activities - scope tracking, status reporting, and change management - under the guidance of the Practice Lead or assigned Project Manager.
Added 1 hour ago
Ignition SCADA Specialist
SGS
Calgary, AB
$90,000 to $125,000 CAD / year
Full-time
Support project coordination activities - scope tracking, status reporting, and change management - under the guidance of the Practice Lead or assigned Project Manager.
Added 1 hour ago
Ignition SCADA Specialist
SGS
AB · Edmonton, AB
$90,000 to $1,250,000 CAD / year
Full-time
Support project coordination activities - scope tracking, status reporting, and change management - under the guidance of the Practice Lead or assigned Project Manager.

McElhanney

Client Support Technician

Vancouver, BC, Canada

Pay: The salary range for this position is $57,500 to $70,000 per annum.
Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

About McElhanney

Based in Western Canada for over 110 years, McElhanney offers innovative and practical engineering, surveying, mapping, planning, landscape architecture, and environmental services. As a 100% employee-owned and operated firm, with over 1,500 staff members in 31 locations, we are proud to offer qualified staff with shareholding options in our company. At McElhanney, we work in teams to build strong connections with our staff, clients, and local communities. Our employees enjoy working here because of our varied projects, high levels of autonomy, opportunities for career development, excellent total compensation and benefits package, and collaborating with a team of great professionals.

The Opportunity

At McElhanney, our Business Information Technology team simplifies IT challenges so our business can thrive. Our dedicated professionals take a client-centered approach to support our diverse group of employees in our hybrid environment, solving problems every day. Known for being professional, timely, and approachable, our solutions enhance employee experience, improve productivity, and support organizational goals.

As our team continues to grow, we are seeking a Client Support Technician to join us in Vancouver, BC, who can wear multiple hats and feel comfortable offering ideas for continuous process improvement.

The successful candidate will primarily work from our Vancouver location, with work-from-home opportunities up to two days a week after their probation period.

In this role, you will balance teamwork with independent work, anticipating the needs of our employees and providing excellent service. You will also have the opportunity to support a multidisciplinary team of engineers, surveyors, landscape architects, planners, environmentalists, and business support staff.

What You’ll Do

Provide excellent customer service to your key stakeholders.
Provide comprehensive documentation of computer systems, procedures, and policies.
Efficiently categorize, coordinate, prioritize, and manage Helpdesk requests within established timeframes.
Skillfully prioritize requests, incidents, and other tasks in a dynamic, fast-paced environment.
Install, test, and configure new workstations, mobile devices, peripheral equipment, and network devices.
Install and configure a large variety of software and licensing remotely and in person.
Diagnose, troubleshoot, and resolve software and hardware problems remotely and in person.
Participate in and/or lead project-based work as required, including working closely with other internal teams.
Assist with in-house or other local venue AV setups for McElhanney-hosted meetings.
Lift or move a variety of IT or AV equipment.
Escalate complex technical issues appropriately and collaborate with internal teams and vendors to drive timely resolution.
Participate in incident investigation, root cause analysis, and continuous improvement initiatives to reduce recurring technical issues.

What You’ll Bring

Minimum two years of Information Technology experience.
Training and/or certifications in Information Technology are considered assets.
Working knowledge of ITIL/ITSM principles, including incident, problem, request, change, and escalation management.
Experience with Active Directory and endpoint management technologies such as SCCM/Configuration Manager, Intune, or equivalent.
Strong troubleshooting and problem-solving skills with both digital and physical assets.
A respectful and professional demeanor, prioritizing the client’s experience.
Passionate, flexible, and motivated to help others is key.
Excellent time management skills and strong attention to detail.
Highly organized, including the ability to re-prioritize workload and adapt to changing circumstances.
Ability to work independently, prioritize competing requests, and collaborate effectively with internal teams.
Effective communicator with both technical and non-technical staff, in verbal and written form.
Effective conflict resolution within stressful situations.
Strong working knowledge of Microsoft Windows and Microsoft 365 environments and related workplace technologies. Experience with Microsoft Entra ID/Azure AD, Intune, SharePoint, OneDrive, or equivalent is considered an asset.
Experience with PowerShell, scripting, or automation is considered an asset.
Experience with IT asset lifecycle management or vendor coordination is considered an asset.

What Can We Offer You?

The salary range for this position is $57,500 to $70,000 per annum. McElhanney offers fair compensation that is commensurate with the individual’s education, experience, skills, and professional qualifications. The posted base salary range is representative of the required level of qualifications and experience for the position as noted in the job posting. The salary offered will be based on the experience and qualifications of the successful candidate.

Work-Life Harmony: Balance your personal and professional commitments. Flexible hours to fit your lifestyle.
Comprehensive Benefits: Maternity and parental leave top-up program, health and dental coverage, RRSP matching, and Employee & Family Assistance Program.
Safe & Inclusive Workplace: A culture of respect and inclusion for all.
Compensation: Attractive total compensation package including a generous bonus plan.
Professional Development: Reimbursement for dues, educational assistance, mentorship program, internal committees, workshops, and committee involvement.
Career Progression: Support and mentorship to shape a career path that fits your goals.

Our Commitment to Equity, Diversity, and Inclusion

At McElhanney, our unwavering commitment lies in cultivating a culture that aligns with our core values and fosters diversity, equity, and inclusion. We celebrate the collective achievements of a team rich in expertise, experiences, and perspectives, and welcome applications from individuals of diverse ethnicities, religions, backgrounds, genders, sexual orientations, gender identities, aboriginal statuses, various age groups, and those with disabilities. Requests for accommodations can be made at any stage of the selection process. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements outlined. We’re interested in getting to know you and explore the unique contributions you can bring to McElhanney!

If this is the opportunity for you, apply now or visit www.mcelhanney.com/careers to learn more. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Learn more about our recognition here: McElhanney Requalifies as a Gold Standard Best Managed Company!

Visit us on Glassdoor to learn more about our employee experience.

Our Purpose: Amaze our clients. Care for our communities. Empower our people.

McElhanney is aware of activities where individuals have received fraudulent job offers. Please be advised that McElhanney will not ask applicants for any form of monetary exchange at any point in the recruitment process. To learn more visit: www.mcelhanney.com/careers/fraud-warning. The disclosure of your information in accordance with this Policy and applicable law, including to third party service providers may result in your personal information being transferred outside of Canada, including to the United States. Such transferred personal information may be subject to the laws of these other countries and the laws of other countries regarding the collection, use, and disclosure of personal information may be different from the laws of Canada.

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More about this job

Responsibilities

Provide timely, client-centered IT support by managing helpdesk requests, installing and configuring devices and software, and troubleshooting hardware and software issues. Document systems and procedures, support AV setups and IT projects, and collaborate with internal teams and vendors to resolve incidents and improve service.

Requirements

Applicants need at least two years of IT experience, working knowledge of ITIL/ITSM principles, and experience with Active Directory and endpoint management tools such as SCCM or Intune. They should have strong troubleshooting, communication, organization, prioritization, and customer service skills, along with working knowledge of Windows and Microsoft 365.

Skills

Customer Service
Helpdesk Request Management
ITIL/ITSM
Incident Management
Problem Management
Active Directory
Endpoint Management
SCCM/Configuration Manager
Microsoft Intune
Hardware And Software Troubleshooting
Microsoft Windows
Microsoft 365
Microsoft Entra ID/Azure AD
SharePoint
OneDrive
PowerShell

Benefits

Maternity And Parental Leave Top-Up
Health And Dental Coverage
RRSP Matching
Employee And Family Assistance Program
Bonus Plan
Professional Development Reimbursement
Educational Assistance
Mentorship Program
Flexible Hours
Career Development

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
ITIL
ITSM
Incident Management
Problem Management
Request Management
Change Management
Escalation Management
Helpdesk
Active Directory
SCCM
Configuration Manager
Microsoft Intune
Endpoint Management
Microsoft Windows
Microsoft 365
Microsoft Entra ID
Azure AD
SharePoint
OneDrive
PowerShell
Scripting
Automation
Hardware Troubleshooting
Software Troubleshooting
IT Asset Lifecycle Management
Vendor Coordination
Root Cause Analysis
AV Setup
Workstation Configuration

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