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Added 18 mins ago
Registered Pharmacy Technician (Student)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Musquodoboit Harbour, NS
External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general…
Added 47 mins ago
Shipper-Receiver & Bottle Preparation Technician
Bureau Veritas
Bedford, NS
JOB TITLE: Shipper-Receiver & Bottle Preparation Technician
Added 47 mins ago
Engineering Technician I - Building Site Inspector
City of Vancouver
Vancouver, BC
…other courses related to the work; graduation from an approved technician institute is…
Added 1 hour ago
Tax Technician (Japanese-English Bilingual)
KPMG
ON · Toronto, Ontario
Full-time
Our Tax practice is growing, and we are seeking a Tax Technician to join our team. This role requires professional proficiency in both Japanese and English to support our diverse client…
Added 1 hour ago
Pharmacy Technician
University Health Network
Toronto, ON
Part-time
Ensuring patient information is updated and maintained in the pharmacy computer system;
Added 1 hour ago
Senior National Technical Support & Industrial Print Specialist/Spécialiste principal national du support technique et de l'impression industrielle (Montreal/GTA))
Konica Minolta Business Solutions (Canada) Ltd.
Montreal, QC
Full-time
IP Call Monitoring, Dispatch & Escalation Management
Added 1 hour ago
Mechanic
Sunbelt Rentals, Inc.
Puslinch, ON
Full-time
Develop new skills for a career track in service or operation management
Added 1 hour ago
Pharmacy Technician (6 month contract)
McKesson
Mississauga, ON
Full-time
The registered Pharmacy Technician is responsible for assisting the pharmacists in properly dispensing and checking medications to patients and performs technical duties as set forth by the…
Added 1 hour ago
Parts Technician
Cummins
Kamloops, BC
Full-time
…up-to-date stock/inventory and training records; retrieve stored information to respond to enquiries (for example on inventory levels or delivery schedules.) Perform other routine…
Added 1 hour ago
Quality Technician
Husky Technologies
Bolton, ON
Full-time
The Quality Technician Level 4 is responsible for performing inspection, testing, and quality assurance activities to ensure materials, components, and finished products meet defined…
Added 1 hour ago
310T Truck and Coach Mechanic
Traction Heavy Duty Parts
London, ON
Full-time
As a Truck & Coach Technician, you play a key role on our team. You will be responsible for inspecting, maintaining, and repairing trucks and trailers, as well as diagnosing and…
Added 1 hour ago
Paralegal (Legal Services Technician 3)
The Government of Nova Scotia
NS · HALIFAX, NS
Under the direction of the Supervisor, Support Services the Legal Services Technician 3 (Paralegal) is responsible for triaging files, determining relevant documents, legal research,…
Added 1 hour ago
Hazmat Technician – Emergency Response
GFL Environmental Inc.
AB
Full-time
As a key member of GFL’s HAZMAT Emergency Response Team, the HAZMAT Technician will provide a high level of technical expertise to emergency activations involving dangerous goods. The…
Added 2 hours ago
Assembly Technician
Husky Technologies
Bolton, ON
Full-time
Information received relating to accommodation measures will be addressed confidentially.
Added 2 hours ago
Senior National Technical Support & Industrial Print Specialist/Spécialiste principal national du support technique et de l'impression industrielle (Montreal/GTA))
Konica Minolta Business Solutions Canada
Montreal, QC
$71,469.39 to $102,737 CAD / year
Full-time
IP Call Monitoring, Dispatch & Escalation Management
Added 2 hours ago
Supervisor Electrical
Evolution Mining Limited
Red Lake, ON
Set goals and objectives, and effectively manage the work performance of subordinates including cost management and control of maintenance activities.
Added 2 hours ago
Preventative Maintenance Technician
Toromont Cat
Fredericton, NB
Full-time
Toromont Cat is looking for a Preventative Maintenance Technician to join our growing team in Fredericton, NB! The PM Technician will be responsible for going to customer sites, providing…
Added 2 hours ago
Pharmacist - TW Inpatient Patient Care
University Health Network
Toronto, ON
Full-time
Provide direct and/or functional supervision of technician staff
Added 2 hours ago
Senior Registered Veterinary Technician (Marine Life)
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Edmonton, AB
The Senior Registered Veterinarian Technician position has the primary responsibility of providing quality care to the animal collection, assist on a wide variety of standard clinical…
Added 2 hours ago
Registered Veterinary Technician (Marine Life)
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Edmonton, AB
The full-time Registered Veterinarian Technician position has the primary responsibility of providing quality care to the animal collection, assist on a wide variety of standard clinical…
Added 2 hours ago
Co-ordinator, Collections & Technical Services
George Brown Polytechnic
Toronto, ON
Two-year Library Technician diploma from a recognized post-secondary institute or equivalent.
Added 2 hours ago
Repair and Restoration Tech
BELFOR CANADA INC.
Gander, NL
$23 to $27 CAD / hour
Full-time
The Repair and Restoration Technician plays a key role in supporting restoration projects across residential, commercial, and industrial settings. With an intermediate to advanced…
Added 2 hours ago
Technician II
Okanagan College
Vernon, BC
…log(s) with invoice, credit memo, web requisition, and VISA information and amounts. Reconciles credit card statements monthly. Follows up with Accounts Payable, Trades Financial Analyst,…
Added 2 hours ago
Senior Structural Designer(Up to $10K Signing Bonus!)
Harding Display
Toronto, ON
Full-time
Review design requests to ensure comprehension and completeness of information provided in order to execute on requested deliverables and achieve the deliverable objectives
Added 3 hours ago
Fuels System Coordinator
Total Power Limited
Mississauga, ON
Contract
Documentation - as work orders are completed, ensure that any noteworthy information relayed by the technician e.g. parts required, cable lengths, number of techs required for execution, or…

McElhanney

Client Support Technician

Vancouver, BC, Canada

Pay: The salary range for this position is $57,500 to $70,000 per annum.
Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

About McElhanney

Based in Western Canada for over 110 years, McElhanney offers innovative and practical engineering, surveying, mapping, planning, landscape architecture, and environmental services. As a 100% employee-owned and operated firm, with over 1,500 staff members in 31 locations, we are proud to offer qualified staff with shareholding options in our company. At McElhanney, we work in teams to build strong connections with our staff, clients, and local communities. Our employees enjoy working here because of our varied projects, high levels of autonomy, opportunities for career development, excellent total compensation and benefits package, and collaborating with a team of great professionals.

The Opportunity

At McElhanney, our Business Information Technology team simplifies IT challenges so our business can thrive. Our dedicated professionals take a client-centered approach to support our diverse group of employees in our hybrid environment, solving problems every day. Known for being professional, timely, and approachable, our solutions enhance employee experience, improve productivity, and support organizational goals.

As our team continues to grow, we are seeking a Client Support Technician to join us in Vancouver, BC, who can wear multiple hats and feel comfortable offering ideas for continuous process improvement.

The successful candidate will primarily work from our Vancouver location, with work-from-home opportunities up to two days a week after their probation period.

In this role, you will balance teamwork with independent work, anticipating the needs of our employees and providing excellent service. You will also have the opportunity to support a multidisciplinary team of engineers, surveyors, landscape architects, planners, environmentalists, and business support staff.

What You’ll Do

Provide excellent customer service to your key stakeholders.
Provide comprehensive documentation of computer systems, procedures, and policies.
Efficiently categorize, coordinate, prioritize, and manage Helpdesk requests within established timeframes.
Skillfully prioritize requests, incidents, and other tasks in a dynamic, fast-paced environment.
Install, test, and configure new workstations, mobile devices, peripheral equipment, and network devices.
Install and configure a large variety of software and licensing remotely and in person.
Diagnose, troubleshoot, and resolve software and hardware problems remotely and in person.
Participate in and/or lead project-based work as required, including working closely with other internal teams.
Assist with in-house or other local venue AV setups for McElhanney-hosted meetings.
Lift or move a variety of IT or AV equipment.
Escalate complex technical issues appropriately and collaborate with internal teams and vendors to drive timely resolution.
Participate in incident investigation, root cause analysis, and continuous improvement initiatives to reduce recurring technical issues.

What You’ll Bring

Minimum two years of Information Technology experience.
Training and/or certifications in Information Technology are considered assets.
Working knowledge of ITIL/ITSM principles, including incident, problem, request, change, and escalation management.
Experience with Active Directory and endpoint management technologies such as SCCM/Configuration Manager, Intune, or equivalent.
Strong troubleshooting and problem-solving skills with both digital and physical assets.
A respectful and professional demeanor, prioritizing the client’s experience.
Passionate, flexible, and motivated to help others is key.
Excellent time management skills and strong attention to detail.
Highly organized, including the ability to re-prioritize workload and adapt to changing circumstances.
Ability to work independently, prioritize competing requests, and collaborate effectively with internal teams.
Effective communicator with both technical and non-technical staff, in verbal and written form.
Effective conflict resolution within stressful situations.
Strong working knowledge of Microsoft Windows and Microsoft 365 environments and related workplace technologies. Experience with Microsoft Entra ID/Azure AD, Intune, SharePoint, OneDrive, or equivalent is considered an asset.
Experience with PowerShell, scripting, or automation is considered an asset.
Experience with IT asset lifecycle management or vendor coordination is considered an asset.

What Can We Offer You?

The salary range for this position is $57,500 to $70,000 per annum. McElhanney offers fair compensation that is commensurate with the individual’s education, experience, skills, and professional qualifications. The posted base salary range is representative of the required level of qualifications and experience for the position as noted in the job posting. The salary offered will be based on the experience and qualifications of the successful candidate.

Work-Life Harmony: Balance your personal and professional commitments. Flexible hours to fit your lifestyle.
Comprehensive Benefits: Maternity and parental leave top-up program, health and dental coverage, RRSP matching, and Employee & Family Assistance Program.
Safe & Inclusive Workplace: A culture of respect and inclusion for all.
Compensation: Attractive total compensation package including a generous bonus plan.
Professional Development: Reimbursement for dues, educational assistance, mentorship program, internal committees, workshops, and committee involvement.
Career Progression: Support and mentorship to shape a career path that fits your goals.

Our Commitment to Equity, Diversity, and Inclusion

At McElhanney, our unwavering commitment lies in cultivating a culture that aligns with our core values and fosters diversity, equity, and inclusion. We celebrate the collective achievements of a team rich in expertise, experiences, and perspectives, and welcome applications from individuals of diverse ethnicities, religions, backgrounds, genders, sexual orientations, gender identities, aboriginal statuses, various age groups, and those with disabilities. Requests for accommodations can be made at any stage of the selection process. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements outlined. We’re interested in getting to know you and explore the unique contributions you can bring to McElhanney!

If this is the opportunity for you, apply now or visit www.mcelhanney.com/careers to learn more. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Learn more about our recognition here: McElhanney Requalifies as a Gold Standard Best Managed Company!

Visit us on Glassdoor to learn more about our employee experience.

Our Purpose: Amaze our clients. Care for our communities. Empower our people.

McElhanney is aware of activities where individuals have received fraudulent job offers. Please be advised that McElhanney will not ask applicants for any form of monetary exchange at any point in the recruitment process. To learn more visit: www.mcelhanney.com/careers/fraud-warning. The disclosure of your information in accordance with this Policy and applicable law, including to third party service providers may result in your personal information being transferred outside of Canada, including to the United States. Such transferred personal information may be subject to the laws of these other countries and the laws of other countries regarding the collection, use, and disclosure of personal information may be different from the laws of Canada.

Apply About employer

More about this job

Responsibilities

Provide timely, client-centered IT support by managing helpdesk requests, installing and configuring devices and software, and troubleshooting hardware and software issues. Document systems and procedures, support AV setups and IT projects, and collaborate with internal teams and vendors to resolve incidents and improve service.

Requirements

Applicants need at least two years of IT experience, working knowledge of ITIL/ITSM principles, and experience with Active Directory and endpoint management tools such as SCCM or Intune. They should have strong troubleshooting, communication, organization, prioritization, and customer service skills, along with working knowledge of Windows and Microsoft 365.

Skills

Customer Service
Helpdesk Request Management
ITIL/ITSM
Incident Management
Problem Management
Active Directory
Endpoint Management
SCCM/Configuration Manager
Microsoft Intune
Hardware And Software Troubleshooting
Microsoft Windows
Microsoft 365
Microsoft Entra ID/Azure AD
SharePoint
OneDrive
PowerShell

Benefits

Maternity And Parental Leave Top-Up
Health And Dental Coverage
RRSP Matching
Employee And Family Assistance Program
Bonus Plan
Professional Development Reimbursement
Educational Assistance
Mentorship Program
Flexible Hours
Career Development

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
ITIL
ITSM
Incident Management
Problem Management
Request Management
Change Management
Escalation Management
Helpdesk
Active Directory
SCCM
Configuration Manager
Microsoft Intune
Endpoint Management
Microsoft Windows
Microsoft 365
Microsoft Entra ID
Azure AD
SharePoint
OneDrive
PowerShell
Scripting
Automation
Hardware Troubleshooting
Software Troubleshooting
IT Asset Lifecycle Management
Vendor Coordination
Root Cause Analysis
AV Setup
Workstation Configuration

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