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Added 15 mins ago
Software Engineer III
TD
Toronto, ON
Full-time
Execute on Engineering strategy as it relates to the introduction of tools and the automation of build, test, release and configure activities across Application, Platform and Infrastructure
Added 44 mins ago
Java Tech Lead
Zodiac Solutions, Inc
Toronto, ON
Full-time
Advanced Java, Sprint Boot, React, Kafka, Oracle, DevSecOps, Test Automation
Added 44 mins ago
QE Delivery Manager – Quality Engineering & Automation
K&K Global Talent Solutions INC.
ON · Ontario, Canada
Full-time
…years in Quality Engineering delivery management. The role will lead end-to-end QE delivery across multiple programs and projects, ensuring high-quality releases through effective test…
Added 44 mins ago
Software Engineer in Test
Randstad Digital
Toronto, ON
Contract
We are seeking an experienced QA Engineer / SDET to join our team on a 12-month contract. In this role, you will lead test planning, build automation frameworks, and execute comprehensive…
Added 1 hour ago
Test Engineer
Atlantis IT Group
Toronto, ON
Contract
We are seeking a Testing Engineer to work closely with the PO/BSA/POD teams to understand business requirements, design test plans and test cases, and participate in all aspects of testing.…
Added 1 hour ago
GenAI Tester
Iris Software Inc.
Toronto, ON
Contract
GenAI test specialist to bring deep expertise in testing LLM-powered features. You'll own how we evaluate AI quality, working within the existing test frameworks and CI/CD pipelines rather…
Added 1 hour ago
Business Systems - Test Automation Lead
Price Industries Limited
Winnipeg, MB
Build and lead a pragmatic test automation and performance assurance program that improves the reliability of enterprise systems while reducing the cost and effort of repetitive testing.…
Added 2 hours ago
Software Engineer II
TD
Toronto, ON
Full-time
Develop new features and perform unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards
Added 2 hours ago
CyberSecurity Specialist
Themesoft Inc.
Toronto, ON · North York, ON
Contract
Develop and integrate agents, LLMs, APIs, security tools, automation, and test environments.
Added 2 hours ago
Senior Engineering Manager, SDET - Okta Identity Governance (OIG)
Okta
Toronto, ON
As Senior Engineering Manager, SDET, you'll own the quality strategy for OIG and lead the quality engineers and SDETs behind it - 10 scrum teams, with engineers in Canada, the US, and…
Added 2 hours ago
iOS Developer – Kotlin Multiplatform (KMP)
AlayaCare
Montreal, QC
Experience with KMM and test automation is a nice-to-have.
Added 2 hours ago
Full Stack Engineer
Randstad Enterprise
Montreal, QC
Contract
You will support and lead different phases of the product lifecycle including analysis, development, and testing.
Added 2 hours ago
Technology - Brokerage Engineering - Principal Software Engineer
Questrade Financial Group
Toronto, ON
Quality Assurance: Define and execute complex test plans, including unit, integration, and performance tests. Ensure the team follows industry best practices for quality and automation.
Added 4 hours ago
Senior Analyst, Technology Innovation (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
Full-time
Automation and Scripting: Prepare, code and document test scripts, lab configurations and deployment guidelines for prototype systems.
Added 4 hours ago
Lead Full Stack Developer
Royal Bank of Canada
Toronto, ON
Full-time
Leverage Gen-AI/AI capabilities such as Claude, CoPilot, others – to generate code, test data generation and automated testing. Demonstrate keen interest in leveraging automation for…
Added 5 hours ago
Assembly Technician
Husky Technologies
Bolton, ON
Full-time
Inspect and test mold components to determine feasibility
Added 5 hours ago
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 9 hours ago
Lead QA Engineer
Royal Bank of Canada
Toronto, ON
Full-time
We are looking for a highly experienced Quality Engineering (QE) Lead to drive Quality Engineering practices and test automation excellence for Emerging Payments application within RBC…
Added 10 hours ago
IT Manager
Peak Performance Products Inc.
Mississauga, ON
Full-time
Research, test, and implement new tools - project management platforms, data migration solutions, workflow automation, and more
Added 11 hours ago
Assembly Technician
Husky Technologies
Bolton, ON
Full-time
Inspect and test mold components to determine feasibility
Added 11 hours ago
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 11 hours ago
Senior Full Stack Developer – Java / Angular
Tata Consultancy Services
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
Champion test automation and CI/CD practices.
Added 12 hours ago
Growth Engineer
NationGraph
Toronto, ON
$100,000 to $140,000 CAD / year
Full-time
Build lead routing, enrichment, lifecycle tracking, pipeline analytics, and workflow automation across our GTM systems.
Added 12 hours ago
Client Support Technician
McElhanney
Vancouver, BC
Full-time
Install, test, and configure new workstations, mobile devices, peripheral equipment, and network devices.
Added 13 hours ago
QE Lead
Tata Consultancy Services
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
Develop and maintain automation test solutions.

McElhanney

Client Support Technician

Vancouver, BC, Canada

Pay: The salary range for this position is $57,500 to $70,000 per annum.
Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

About McElhanney

Based in Western Canada for over 110 years, McElhanney offers innovative and practical engineering, surveying, mapping, planning, landscape architecture, and environmental services. As a 100% employee-owned and operated firm, with over 1,500 staff members in 31 locations, we are proud to offer qualified staff with shareholding options in our company. At McElhanney, we work in teams to build strong connections with our staff, clients, and local communities. Our employees enjoy working here because of our varied projects, high levels of autonomy, opportunities for career development, excellent total compensation and benefits package, and collaborating with a team of great professionals.

The Opportunity

At McElhanney, our Business Information Technology team simplifies IT challenges so our business can thrive. Our dedicated professionals take a client-centered approach to support our diverse group of employees in our hybrid environment, solving problems every day. Known for being professional, timely, and approachable, our solutions enhance employee experience, improve productivity, and support organizational goals.

As our team continues to grow, we are seeking a Client Support Technician to join us in Vancouver, BC, who can wear multiple hats and feel comfortable offering ideas for continuous process improvement.

The successful candidate will primarily work from our Vancouver location, with work-from-home opportunities up to two days a week after their probation period.

In this role, you will balance teamwork with independent work, anticipating the needs of our employees and providing excellent service. You will also have the opportunity to support a multidisciplinary team of engineers, surveyors, landscape architects, planners, environmentalists, and business support staff.

What You’ll Do

Provide excellent customer service to your key stakeholders.
Provide comprehensive documentation of computer systems, procedures, and policies.
Efficiently categorize, coordinate, prioritize, and manage Helpdesk requests within established timeframes.
Skillfully prioritize requests, incidents, and other tasks in a dynamic, fast-paced environment.
Install, test, and configure new workstations, mobile devices, peripheral equipment, and network devices.
Install and configure a large variety of software and licensing remotely and in person.
Diagnose, troubleshoot, and resolve software and hardware problems remotely and in person.
Participate in and/or lead project-based work as required, including working closely with other internal teams.
Assist with in-house or other local venue AV setups for McElhanney-hosted meetings.
Lift or move a variety of IT or AV equipment.
Escalate complex technical issues appropriately and collaborate with internal teams and vendors to drive timely resolution.
Participate in incident investigation, root cause analysis, and continuous improvement initiatives to reduce recurring technical issues.

What You’ll Bring

Minimum two years of Information Technology experience.
Training and/or certifications in Information Technology are considered assets.
Working knowledge of ITIL/ITSM principles, including incident, problem, request, change, and escalation management.
Experience with Active Directory and endpoint management technologies such as SCCM/Configuration Manager, Intune, or equivalent.
Strong troubleshooting and problem-solving skills with both digital and physical assets.
A respectful and professional demeanor, prioritizing the client’s experience.
Passionate, flexible, and motivated to help others is key.
Excellent time management skills and strong attention to detail.
Highly organized, including the ability to re-prioritize workload and adapt to changing circumstances.
Ability to work independently, prioritize competing requests, and collaborate effectively with internal teams.
Effective communicator with both technical and non-technical staff, in verbal and written form.
Effective conflict resolution within stressful situations.
Strong working knowledge of Microsoft Windows and Microsoft 365 environments and related workplace technologies. Experience with Microsoft Entra ID/Azure AD, Intune, SharePoint, OneDrive, or equivalent is considered an asset.
Experience with PowerShell, scripting, or automation is considered an asset.
Experience with IT asset lifecycle management or vendor coordination is considered an asset.

What Can We Offer You?

The salary range for this position is $57,500 to $70,000 per annum. McElhanney offers fair compensation that is commensurate with the individual’s education, experience, skills, and professional qualifications. The posted base salary range is representative of the required level of qualifications and experience for the position as noted in the job posting. The salary offered will be based on the experience and qualifications of the successful candidate.

Work-Life Harmony: Balance your personal and professional commitments. Flexible hours to fit your lifestyle.
Comprehensive Benefits: Maternity and parental leave top-up program, health and dental coverage, RRSP matching, and Employee & Family Assistance Program.
Safe & Inclusive Workplace: A culture of respect and inclusion for all.
Compensation: Attractive total compensation package including a generous bonus plan.
Professional Development: Reimbursement for dues, educational assistance, mentorship program, internal committees, workshops, and committee involvement.
Career Progression: Support and mentorship to shape a career path that fits your goals.

Our Commitment to Equity, Diversity, and Inclusion

At McElhanney, our unwavering commitment lies in cultivating a culture that aligns with our core values and fosters diversity, equity, and inclusion. We celebrate the collective achievements of a team rich in expertise, experiences, and perspectives, and welcome applications from individuals of diverse ethnicities, religions, backgrounds, genders, sexual orientations, gender identities, aboriginal statuses, various age groups, and those with disabilities. Requests for accommodations can be made at any stage of the selection process. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements outlined. We’re interested in getting to know you and explore the unique contributions you can bring to McElhanney!

If this is the opportunity for you, apply now or visit www.mcelhanney.com/careers to learn more. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Learn more about our recognition here: McElhanney Requalifies as a Gold Standard Best Managed Company!

Visit us on Glassdoor to learn more about our employee experience.

Our Purpose: Amaze our clients. Care for our communities. Empower our people.

McElhanney is aware of activities where individuals have received fraudulent job offers. Please be advised that McElhanney will not ask applicants for any form of monetary exchange at any point in the recruitment process. To learn more visit: www.mcelhanney.com/careers/fraud-warning. The disclosure of your information in accordance with this Policy and applicable law, including to third party service providers may result in your personal information being transferred outside of Canada, including to the United States. Such transferred personal information may be subject to the laws of these other countries and the laws of other countries regarding the collection, use, and disclosure of personal information may be different from the laws of Canada.

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More about this job

Responsibilities

Provide timely, client-centered IT support by managing helpdesk requests, installing and configuring devices and software, and troubleshooting hardware and software issues. Document systems and procedures, support AV setups and IT projects, and collaborate with internal teams and vendors to resolve incidents and improve service.

Requirements

Applicants need at least two years of IT experience, working knowledge of ITIL/ITSM principles, and experience with Active Directory and endpoint management tools such as SCCM or Intune. They should have strong troubleshooting, communication, organization, prioritization, and customer service skills, along with working knowledge of Windows and Microsoft 365.

Skills

Customer Service
Helpdesk Request Management
ITIL/ITSM
Incident Management
Problem Management
Active Directory
Endpoint Management
SCCM/Configuration Manager
Microsoft Intune
Hardware And Software Troubleshooting
Microsoft Windows
Microsoft 365
Microsoft Entra ID/Azure AD
SharePoint
OneDrive
PowerShell

Benefits

Maternity And Parental Leave Top-Up
Health And Dental Coverage
RRSP Matching
Employee And Family Assistance Program
Bonus Plan
Professional Development Reimbursement
Educational Assistance
Mentorship Program
Flexible Hours
Career Development

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
ITIL
ITSM
Incident Management
Problem Management
Request Management
Change Management
Escalation Management
Helpdesk
Active Directory
SCCM
Configuration Manager
Microsoft Intune
Endpoint Management
Microsoft Windows
Microsoft 365
Microsoft Entra ID
Azure AD
SharePoint
OneDrive
PowerShell
Scripting
Automation
Hardware Troubleshooting
Software Troubleshooting
IT Asset Lifecycle Management
Vendor Coordination
Root Cause Analysis
AV Setup
Workstation Configuration

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