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McGill St Laurent

IT Support & Facilities Coordinator

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

MSL is a Montreal-based, multi-entity organization with divisions including CWP Energy (physical power trading), GSL Grain, CWP Wood and MSL Climate Solutions. We are about 170 people and growing fast, and we run on speed, ownership and a strong team culture.

The Role

You will be part of our in-house IT team, working alongside our Senior IT Lead on day-to-day support requests and employee onboarding. You will also own facilities, from repairs and maintenance to furniture, equipment and supply orders.

This is a growth role. You will learn our systems quickly, build real ownership of both areas and have room to grow into a broader IT or workplace operations position.

What You'll Do

IT Support (about 70%)

Work IT support requests: troubleshoot and resolve tickets, and escalate to the Senior IT Lead when needed
Work with our outsourced helpdesk provider and follow up on open tickets until they are closed
Handle password resets, MFA enrolment and account unlocks in Microsoft 365
Provide deskside support for laptops, peripherals, printers, mobile devices, meeting rooms and AV equipment
Run employee onboarding and offboarding: set up laptops, accounts and access, welcome new hires on day one and recover equipment at departure
Write and maintain simple documentation and how-to guides for staff
Support the Senior IT Lead on projects and rollouts

Facilities and Office Operations (about 30%)

Be the main contact for repairs, building management and workplace-related requests
Order and set up furniture, equipment and office supplies
Schedule and follow up on maintenance and service contracts (cleaning, HVAC, etc.)
Manage cafeteria and other recurring supply orders
Coordinate desk setups, office moves and space changes
Look after health and safety basics: first-aid kits, emergency contacts and fire-drill coordination
Keep a simple record of vendors, orders and costs

What You Bring

DEC in IT, or equivalent combination of education and experience
1 to 3 years in helpdesk, IT support or office operations (internships and co-op count)
Working knowledge of Microsoft 365 administration (users, licences, MFA) and Windows
Hands-on hardware troubleshooting skills
Bilingual: strong French and English, written and spoken
Experience with ticketing tools or ITIL practices (assets)
CompTIA A+ or Microsoft certifications (MS-900, MD-102) (assets)
Experience in office, facilities or vendor coordination (assets)
Service-minded and patient with non-technical users
Organized and reliable, comfortable juggling interruptions
Takes initiative and follows through without being chased

What We Offer

A stimulating, dynamic and collaborative work environment. Curious to learn more? McGill St Laurent
The opportunity to be part of an entrepreneurial culture that encourages initiative
Comprehensive group insurance and the option to contribute to an RRSP program
Paid vacation from day one
A public transit incentive program
A Give & Match program
A beautiful office with a gym, a lounge, locker rooms and showers

This position requires in-office presence. We have found that being physically present fosters interactions that positively impact performance. As such, we strongly encourage employees to maintain this presence to fully benefit from the environment.

We collect your information through a secure applicant tracking system with access restricted by role. Data, including resumes and interview notes, are stored within this system. If you wish to withdraw consent or have concerns, please contact us at talent@mcgillstlaurent.com.

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#msl

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More about this job

Responsibilities

The role involves providing IT support, including troubleshooting, onboarding, and managing helpdesk tickets. Additionally, the coordinator will oversee office facilities, maintenance, and vendor relationships.

Requirements

Candidates should have a DEC in IT or equivalent experience, with 1 to 3 years in helpdesk or office operations. Proficiency in Microsoft 365, Windows, and hardware troubleshooting is required, along with bilingualism in English and French.

Skills

IT support
Facilities management
Microsoft 365 administration
Hardware troubleshooting
Windows
Ticketing systems
Vendor coordination
Employee onboarding
Office operations
AV equipment support
MFA enrollment
Documentation
Maintenance scheduling
Health and safety
Customer service

Benefits

Comprehensive group insurance
RRSP program
Paid vacation
Give & Match program
Gym access
Lounge access

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Facilities Coordinator
Microsoft 365
Windows
Helpdesk
Hardware Troubleshooting
Onboarding
Offboarding
MFA
AV Equipment
Vendor Management
Maintenance
Health and Safety
Ticketing
ITIL
CompTIA A+
MS-900
MD-102
Office Operations
Bilingual

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