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Added 5 mins ago
Service Advisor (Insurance), Contact Centre
BCAA
Burnaby, BC · *Member Contact Centre
Full-time
We are currently hiring a Regular Full-Time Service Advisors for our Member Contact Centre. This role is based full-time out of our Burnaby Head Office.
Added 34 mins ago
MTO Project Manager - Lead Bridge Engineer
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Added 50 mins ago
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Added 50 mins ago
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Monthly, Quarterly, & Annual Recognition: Regular recognition, including Summit Events, President’s Club and other awards for your contributions and achievements.
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Client Advisor
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Respond to client-initiated contact, assisting them with a full range of financial transactions
Added 1 hour ago
Banking Advisor Intern - Squamish Branch
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Squamish, BC
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Financial Advisor Intern
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Winnipeg, MB
Full-time
As an RBC Financial Advisor, you attract, nurture, and grow relationships with our high-value personal and small business clients by adding value in the moments that matter to them. You…
Added 1 hour ago
Home Equity Referral Specialist
Royal Bank of Canada
Mississauga, ON
Full-time
…application doesn't initially fit RBC's criteria. As a One RBC advisor, you connect declined clients with approved third-party lenders while developing realistic transition strategies that…
Added 1 hour ago
Banking Advisor
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Full-time
Respond to client-initiated contact, assisting them with a full range of financial transactions
Added 1 hour ago
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NS · Halifax, NS · Truro, NS · CAPE BRETON, Nova Scotia
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Added 3 hours ago
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Added 3 hours ago
Community General Manager, Imperial Service
CIBC
Toronto, ON · Albion, PE · PCF-Albion
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Added 3 hours ago
Sales Representative - Facility Services
Cintas Canada
Kawartha Lakes, ON · Lindsay, ON
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Monthly, Quarterly, & Annual Recognition: Regular recognition, including Summit Events, President’s Club and other awards for your contributions and achievements.

McGill University

Access Services Advisor

Sherbrooke, QC, Canada

Job type: Full-time
Apply by: Oct 17, 2026
Experience: Bachelor's Degree 3 Years Related Experience /
Posting language: English
Posted: Oct 1, 2026

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Original job description

Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply.

If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).

Hiring Unit:

Student Accessibility & Achievement

Student Accessibility and Achievement provide an array of learner support services to McGill students of all levels of study, including reasonable academic accommodations for those with documented disabilities of either a permanent, temporary, or episodic nature. They foster an accessible and inclusive university experience for McGill’s diverse student population in collaboration with other Student Services and the wider McGill community through resources and services.

Additional Information: Overtime, including evening and weekend hours may be required during peak periods.

Position Summary:
Under the supervision of the Associate Director, Advising and Learning Supports, the Access Services Advisor serves as a primary point of contact for students with disabilities experiencing barriers to their learning and full participation at McGill. Ensures appropriate support and academic accommodations are identified and implemented to facilitate academic engagement and achievement. Conducts need assessments, provides expert advice to faculty, and collaborates with internal and external stakeholders to ensure seamless service delivery and proper case management. Additionally, the role involves facilitating outreach and education initiatives to raise awareness and foster an inclusive campus environment.

Duties and Responsibilities:

Conduct comprehensive needs assessments with students facing academic or physical barriers due to disabilities, mental health conditions, chronic illnesses, or other impairments, ensuring accommodations align with both the student’s needs and medical documentation. Collaborate with internal and external professionals when necessary to clarify diagnostic details and ensure a fulsome understanding of the barriers being faced.
Advise faculty and appropriate University departments on the development and implementation of reasonable accommodations in the classroom and other university settings. Act as a liaison between students and faculty to ensure effective communication and accommodation provision.
Collaborate with key departments within Student Services and across the university to promote understanding and support for students with disabilities. Actively engage in initiatives to enhance campus-wide accessibility and inclusion.
Manage a portfolio of outreach, promotional and educational activities designed to increase awareness of services and foster a supportive environment for students with disabilities.
Stay current with best practices and emerging trends in disability services, ensuring that all accommodations and services are compliant with legal and university standards.
Undertake special projects and initiatives as assigned by the Access Services Advisor – Team Lead, contributing to the continuous improvement of disability support services.

Other Qualifying Skills and/or Abilities

Graduate degree in Educational Psychology, Counselling Psychology, Inclusive Education or other psychosocial field, required.
Experience working in a professional service provider role with people who have disabilities.
Experience working on a one-to-one basis with a potentially high stress, constantly changing clientele.
Ability to advise faculty and administrators on student disability-related academic accommodations and issues.
Proven proficiency in crisis intervention and de-escalation required. Proven experience reviewing medical documentation required.
Experience in the disability field with a particular emphasis on current trends in post-secondary disability service provision, including the Social Model, Universal Design and ecological modes of intervention.
Knowledge of post-secondary Universal Design for Learning principles. Must be self-directed and able to work autonomously and as part of a multi-disciplinary team. Tact, diplomacy, excellent interpersonal, organizational and communication skills are essential.
Experience leading discussion groups and classes.
Awareness and knowledge of adaptive technology for students with disabilities.
Proven presentation skills.
English and French, spoken and written.

As one of Montreal's Top Employers, here is what we offer:

Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
Competitive vacation policy
Two (2) personal days
Two (2) floating holidays
Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
Paid time off over the December holiday period
Tuition waiver for regular employees and their dependents
Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level 4 on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

Minimum Education and Experience:

Bachelor's Degree 3 Years Related Experience /

Annual Salary:

(MPEX Grade 05) $73,470.00 - $91,840.00 - $110,210.00

Job Profile:

MPEX-SAF2B - Student Services - Professional 2

Hours per Week:

33.75 (Full time)

Supervisor:

Assoc Dir Stu W Disabilities

Position End Date (If applicable):

2028-04-30

Deadline to Apply:

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.

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More about this job

Responsibilities

The Access Services Advisor serves as a primary point of contact for students with disabilities, identifying and implementing academic accommodations to facilitate learning. The role also involves conducting needs assessments, advising faculty, and managing outreach initiatives to foster an inclusive campus environment.

Requirements

Candidates must hold a graduate degree in a psychosocial field and possess at least three years of related experience. Proficiency in crisis intervention, medical documentation review, and knowledge of post-secondary disability service trends are required.

Skills

Needs assessment
Case management
Crisis intervention
De-escalation
Academic accommodations
Disability services
Universal design for learning
Interpersonal skills
Communication skills
Presentation skills
Adaptive technology
Educational psychology
Counselling psychology
Inclusive education
Medical documentation review

Benefits

Health insurance
Dental insurance
Life insurance
Tax free savings account
Vacation policy
Personal days
Floating holidays
Summer fridays
Paid time off over december holiday period
Tuition waiver
Remote work

Visa sponsorship

Not detected in the job text

Keywords

Access Services Advisor
Student Accessibility
Academic Accommodations
Disability Services
Needs Assessment
Case Management
Crisis Intervention
De-escalation
Universal Design for Learning
Educational Psychology
Counselling Psychology
Inclusive Education
Adaptive Technology
Post-secondary Education
Social Model of Disability
Ecological Modes of Intervention
Faculty Advising
Student Services
Higher Education
Accessibility
Inclusion
Medical Documentation
Outreach
Professional Service Provider

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