Find work in Canada.

485,137 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 hours ago
CH
Director of Sales and Marketing - Element by Westin - Downtown - Calgary, AB
Concord Hospitality Enterprises
AB · Calgary, AB
- Full-time
The Element by Westin Calgary Downtown and Concord Hospitality is seeking a driven and strategic Director of Sales and Marketing to lead our sales efforts and elevate our market presence.…
Added 1 day ago
EC
Event Producer - Hybrid (Project-Based)
Encore Canada
Brampton, ON
- Full-time
…special events and branding activations. The Event Producer will lead and inspire event teams, manage expectations and work collaboratively to find creative solutions during the development…
Added 1 day ago
OM
Associate Director, Programmatic
Omnicom Media
Toronto, ON
- Full-time
The Associate Director, Programmatic is a senior leader responsible for delivering best-in-class programmatic solutions across a dedicated client portfolio. This role provides thought…
Added 1 day ago
O
Senior Manager, Programmatic
OMD
Toronto, ON
- Full-time
…management, client relationship ownership, and supports the associate director in achieving the strategic success of a dedicated book of business. This role combines deep programmatic…
Added 1 day ago
OM
Account Manager, Programmatic
Omnicom Media
Toronto, ON
- Full-time
…management, client relationship ownership, and supports the associate director in achieving the strategic success of a dedicated book of business. This role combines deep programmatic…
Added 1 day ago
M
Gestionnaire de comptes clés, Unité d’affaires Animaux de compagnie – Santé animale / Key Account Manager, Companion Animal Business Unit - Animal Health
Merck
Calgary, AB · Edmonton, AB · ON · Kirkland, QC
- Full-time
Added 1 day ago
PC
Cloud Architecture & Engineering, Director
Pwc Canada
Ottawa, ON · Toronto, ON
- Full-time
As a Director, Cloud Architecture & Engineering, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high-quality client service and operational…
Added 1 day ago
TU
Professional Programs Manager
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
In addition, the Manager works closely with the SPPH Senior Education Manager as well as the Associate Director Education to lead, develop and manage strategies that span all SPPH programs.…
Added 1 day ago
MC
Associate Director, Clinical Data Management
Merck Canada
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Associate Director, Data Collection Data Steward, Global Data Management and Standards (GDMS), Global Clinical Data Standards (GCDS) provides program-level oversight of data standards,…
Added 1 day ago
CA
Project Manager
Centurion Associates Inc
AB · Edmonton, AB
- Full-time
Reporting to the Associate Director of Technical Services and Innovation, the Project Manager is responsible for the professional management and successful completion of assigned capital…
Added 1 day ago
AG
Associate Director, Programmatic
Adelphi Group
Toronto, ON
- Full-time
The Associate Director, Programmatic is a senior leader responsible for delivering best-in-class programmatic solutions across a dedicated client portfolio. This role provides thought…
Added 1 day ago
AG
Account Manager, Programmatic
Adelphi Group
Toronto, ON
- Full-time
…management, client relationship ownership, and supports the associate director in achieving the strategic success of a dedicated book of business. This role combines deep programmatic…
Added 1 day ago
UO
Professional Programs Manager
University of British Columbia
Vancouver, BC · UBCV | School of Population & Public Health (SPPH)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
In addition, the Manager works closely with the SPPH Senior Education Manager as well as the Associate Director Education to lead, develop and manage strategies that span all SPPH programs.…
Added 1 day ago
P&
Gestionnaire Senior, transformation numérique des activités manufacturières / Senior Manager, Digital Manufacturing Strategy & Transformation
Pratt & Whitney
Longueuil, QC
- Full-time
Added 1 day ago
KM
Center Director - Kidstrong Milton
KidStrong Milton
Milton, ON
- $60,000 to $65,000 CAD / year
- Full-time
We have an immediate need for a high-energy, hyper-organized, passionate Center Director to lead our Milton Centre. As a Center Director, you will be responsible for providing leadership…
Added 1 day ago
LC
Merchant, Multicultural (Hard Discount Division)
Loblaw Companies Limited
Brampton, ON
- Full-time
Support the Category Director in assortment optimization analysis, planogram design and in-store merchandising strategies, working in coordination with Associate Merchants, Space Planners,…
Added 1 day ago
EL
Associate Director / Director - Regional Pharmacovigilance Leader (Americas)
Eli Lilly and Company
Lasalle, ON
- Full-time
The purpose of the Associate Director / Director, Regional Pharmacovigilance role is to provide operational and people leadership across pharmacovigilance activities for the aligned…
Added 1 day ago
SD
Bilingual Account Manager-Patient Support Programs
Shoppers Drug Mart
Mississauga, ON
- Full-time
…plans, Employee share ownership plan, professional training and development and many more…
Added 1 day ago
RB
Associate Director, Lead Developer (Java)
Royal Bank of Canada
Toronto, ON
- Full-time
Provides information on the detailed technical design and development of applications using JAVA, and existing and emerging technology platforms. Applies experience and seasoned knowledge,…
Added 1 day ago
VM
Associate Account Director
VIBRANT Marketing
Toronto, ON
- Full-time
We’re looking for an Associate Account Director who combines a passion for experiential marketing with strong client leadership, team management and commercial judgment. Overseeing multiple…
Added 1 day ago
R
Gestionnaire Senior, transformation numérique des activités manufacturières / Senior Manager, Digital Manufacturing Strategy & Transformation
RTX
Longueuil, QC
- Full-time
Added 2 days ago
VM
Associate Account Director
VIBRANT Marketing
Toronto, ON
- $85,000 to $110,000 CAD / year
- Full-time
We’re looking for an Associate Account Director who combines a passion for experiential marketing with strong client leadership, team management and commercial judgment. Overseeing multiple…
Added 2 days ago
E
Associate Director of Care (ADOC) and Educator- Full time - Monfort
Extendicare
Ottawa, ON · Montfort
- Full-time
Quality- Lead in the development, implementation, and oversight of quality improvement initiatives within the home to achieve successful outcomes and meet established goals.
Added 2 days ago
P
Associate Director, Programmatic
PHD
Toronto, ON
- Full-time
…quantitative approaches to deliver campaign performance. The Associate Director, Programmatic role is to provide best-in-class programmatic leadership on significant pieces of a client’s…
Added 2 days ago
H
Sales Manager (1-Year Contract)
Hermès
Vancouver, BC
- Full-time
Reporting to the Store Director, the Sales Manager will help the store achieve sales goals and lead the Sales and Customer Experience in the Store by ensuring the excellence of client…

McGill University

Associate Director Communications, Resident Admissions and Customer Service

Res. Carrefour Sherb, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Bachelor's Degree 5 Years Related Experience /
Posting language: English
Posted: Oct 6, 2026

Original job description

Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply.

If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).

Hiring Unit:

Student Housing and Hospitality Services

Position Summary:
Under the direction of the Senior Director Student Housing and Hospitality Services (SHHS), the Associate Director Communications, Residence Admissions and Customer Service +p+romote and present a consistent and cohesive image of Student Housing and Hospitality Services (SHHS) within McGill University. Sis responsible for promoting and maintaining a consistent and cohesive image of SHHS within McGill University. The position leads the upport the Unit's and the University's overall mission related to marketing and communications. Ddevelopment and implementation of SHHS’s marketing, communications, residence admissions and customer service initiatives in alignment with the Unit’s and University’s mission and objectives. This includes communications services such as public relations, social media, translation, graphic design, audiovisual, photography, web and multimedia, marketing campaigns such as events, advertising, sales and promotional initiatives, and managing daily operations of residence admissions and customer services. The Associate Director oversees marketing efforts across SHHS operations, including self-operated locations and the main food service provider, and directs the development and production of print and promotional materials. services consistent with the University's mission and objectives, including news, public relations, social media, translation, graphic design, audiovisual, photography, web and multimedia. Organize marketing campaigns and events to maximize revenue streams of Student Housing and Food Services. Develop and manage advertising, sales and marketing techniques and practices. Administer and supervise all marketing efforts with SHHS, which includes all self-opt locations and main food service provider to maximize student engagement and generate revenues. Administer, analyze, supervise, manage and direct the activities related to all print material. Provide editorial, production, design, and advertising services of the highest quality to raise SHHS visibility to prospective students and maximize revenues. Keep up to date on new developments and trends in the fields of marketing, communication and nutrition education.

Primary Responsibilities:Communication:

Develop and implement effective communication of information, policies, procedures, and position statements for SHHS using several channels, including social media, web and other electronic service delivery.

Oversee the management of 5 websites for SHHS and social media platforms.

Oversee and manage the production of visual communications and graphic design materials for all SHHS subunits, ensuring alignment with McGill’s visual identity standards and brand guidelines.

Create and implement marketing and communication plans for outreach events such as Open House, Campus Connect, move-in weekend. Collaborate with Enrollment Services, Student Services and other university partners to drive the recruitment of prospective resident students.

Review, edit and approve SHHS pre-arrival seminars and student-facing communications for incoming students, ensuring accuracy and consistency across all residences.

Collaborate with other campus partners such as the Welcome Center, Enrolment Services to review SHHS related information on Campus tours.

Oversee the development and implementation of marketing strategies related to residence admissions, oneCard and meal plan promotion, and the publicity of all food service activities/events (McGill a la Carte, Awards and achievements)

Collaborate with Student Life and Learning (SLL) and Communications and Institutional Relations (CIR) on media requests related to SHHS and supports the development of timely and appropriate media responses.

Participate in various committees. Member of the leadership team and participate in other various committees.

Collaborate with PIA or Student Services in the planning, implementation of surveys and producing reports when needed.

Manage marketing budget.

Event planning – Create McGill community-wide events such as the Fair-Trade Campus of the year celebration, Roddick Roast launch, using multiple McGill News vehicles and social media.

Residence Admissions:

Manage and oversee the daily operations of the residence admissions office. Oversee the Customer Service Office, which includes a team comprised of a Residence Admissions Supervisor and Customer Service Representatives, ensuring effective delivery of residence admissions and customer service operations

Manage admission and retention on two campuses to maintain maximum occupancy levels during the academic year.

Manage housing assignments for residence students and assists McGill students with off campus housing needs.

Work in close collaboration with Enrollment Services, supporting the University’s goal of attracting the best students to McGill and other goals in the University’s Strategic Enrolment Management Plan

Ensure compliance with relevant laws and University policies.

Continually work to improve the efficiency and accuracy of the admissions and assigning process.

Work with Finance to ensure PCI compliance, efficient processes, and policies are in place regarding charges, refunds, and billing.

Supervise the development and maintenance of a student residence admissions waiting list.

Develop and update departmental procedures, processes, and guidelines as necessary.

Customer Service:

Manage the SHHS Customer Relations Centre, ensuring that all services provided under SHHS (Food Services, Residences, Off Campus Housing) are effective and efficient. Collaborate with relevant stakeholders to implement solutions and improvements.

Manage and resolve high-level and sensitive complaints/issues or concerns related to housing and dining from resident students, parents, or alumni and those addressed to the senior director in a timely and professional manner.

Provide off campus housing information to all McGill students and assist them with finding suitable and affordable accommodation options.

CollaborateLiaise with other units in Student Life and Learning, such as Campus Life and Engagement, Student Wellness Hub, Office of the Dean of Students, Office for Students with Disabilities, etc., to ensure a coordinated and holistic approach to student support and success.

Network with other campus services and administrative units, external agencies and peer universities as needed, to share best practices, exchange information and collaborate on projects and initiatives related to student housing and hospitality.

Represent SHHS on various campus committees and work groups and provide input and feedback on policies, procedures and programs that affect SHHS operations and customers.

Projects:

Lead initiatives, such as implementing a centralized ticketing system for housing and food related complaints to enhance student experience, improve service delivery and enable improved monitoring. and

Lead the review and process mapping of residence admission practices at both campuses and the development of new Standard Operating Procedures (SOPs) to improve operational efficiencies.

Review and realign social media practices under SHHS that include MAC and our main food provider to ensure consistent brand representation throughout all channels. Increase our followership, engagement, and feedback from our communities.

Oversee and manage the creation of new McGill Student Housing YouTube videos as promotional material for SHHS residences. These videos will showcase the facilities, amenities, food options, testimonials, etc. that we offer to our students.

Collaborate with Student Services with the SLL Communication Mapping Project.

As one of Montreal's Top Employers, here is what we offer:

Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
Competitive vacation policy
Two (2) personal days
Two (2) floating holidays
Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
Paid time off over the December holiday period
Tuition waiver for regular employees and their dependents
Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # (qualifier) on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

Minimum Education and Experience:

Bachelor's Degree 5 Years Related Experience /

Annual Salary:

(MPEX Grade 07) $92,150.00 - $115,190.00 - $138,230.00

Job Profile:

MPEX-LOG3D - Services Operations - Senior Professional/ Manager

Hours per Week:

33.75 (Full time)

Supervisor:

Senior Director Student Housing and Hospitality Services

Position End Date (If applicable):

Deadline to Apply:

2026-10-19

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.

Apply About employer

More about this job

Responsibilities

The Associate Director leads the development and implementation of marketing, communications, residence admissions, and customer service initiatives to promote a cohesive image of the unit. They oversee daily operations, manage budgets, and collaborate with university partners to drive student recruitment and engagement.

Requirements

The position requires a Bachelor's degree and at least 5 years of related professional experience. Candidates must be authorized to work in Canada and be willing to work on-site in Quebec.

Skills

Marketing strategy
Communications management
Residence admissions
Customer service
Budget management
Event planning
Public relations
Social media management
Graphic design oversight
Strategic planning
Team leadership
Process improvement
Stakeholder management
Data analysis
Project management
Brand management

Benefits

Health insurance
Dental insurance
Life insurance
Tax free savings account
Competitive vacation policy
Personal days
Floating holidays
Summer fridays
Paid time off
Tuition waiver

Visa sponsorship

Not detected in the job text

Keywords

Marketing
Communications
Residence Admissions
Customer Service
Higher Education
Budgeting
Public Relations
Social Media
Graphic Design
Event Planning
Brand Guidelines
Project Management
Standard Operating Procedures
Hospitality
Student Housing
Multimedia
Web Management
Advertising
Sales
Leadership
Policy Development
Reporting
Stakeholder Engagement
PCI Compliance
Media Relations
Recruitment
Process Mapping
Customer Relations
Team Supervision

Report this job