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Added 10 mins ago
HS
Caregiver
HomeWell Senior Care, Inc.
Griffith, ON
- Full-time
Paid mileage in between same day shifts · No healthcare certification is required, but CNA, HHA, or 6 months plus caring for geriatric, chronically ill, or disabled persons preferred
Added 10 mins ago
PL
Account Executive
Progress Luv2Pak
Toronto, ON
- Full-time
We are looking for an Account Executive to grow with us. You will manage existing accounts alongside our Senior Account Executives and build your own territory from the ground up.
Added 10 mins ago
RT
Technical Account Manager (Water Treatment)
Rise Technical
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
…organizations, giving you the opportunity to work closely with senior leadership and play a key role in developing the…
Added 25 mins ago
GC
Online Programmer - OS (Game Network)
Game Companies
Montreal, QC
- Full-time
As a Senior C++ Engine Programmer at Ubisoft, you’ll join the Core Services - Online Tech Foundations team. The team builds technology that supports online services across many Ubisoft…
Added 25 mins ago
Senior Associate, Business Development (Finance/Accounting Staffing Agency)
Vaco by Highspring
Toronto, ON
Senior Associate, Business Development, Talent Solutions
Added 25 mins ago
Executive Finance and Accounting Recruiter (Full Desk)
Vaco by Highspring
Montreal, QC
Develop and grow relationships with accounting and finance leaders, including CFOs, Controllers, CAOs, and other senior decision-makers.
Added 25 mins ago
Director, Talent Development
Liberty Utilities
Oakville, ON
Partner with senior leaders to identify future workforce and leadership capability requirements and develop plans to address critical gaps.
Added 40 mins ago
WB
Sr. Content Specialist
Whistler Blackcomb
Whistler, BC
- Full-time
The Senior Specialist of Content at Whistler Blackcomb is a vital member of the mountain communications team, assisting with the management and strategy of resort social media channels and…
Added 40 mins ago
WB
Senior Administrative Assitant
Whistler Blackcomb
Whistler, BC
- Temporary
Added 40 mins ago
AC
CRM & CDP Solution Analyst
Air Canada Vacations
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 40 mins ago
AU
Security Professional - Concierge
Allied Universal
Toronto, ON
- $19 CAD / hour
- Part-time
…career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company…
Added 40 mins ago
CC
Senior Analyst, Commercial - Sparkling
Coca-Cola Canada Bottling Limited
Toronto, ON
- Volunteer
The Senior Analyst, Commercial – Sparkling turns data into the insights that help grow one of Canada's most dynamic beverage portfolios. In this role, your analysis will directly influence…
Added 40 mins ago
FB
Quality Control Manager
Forbes Bros. Group of Companies
Toronto, ON
- Full-time
…construction projects. Working closely with Project Managers, Senior Construction Managers, field personnel, subcontractors, and suppliers, this role ensures construction activities and…
Added 40 mins ago
G
Site Safety Manager - Industrial & Nuclear Projects
Ganotec
Clarington, ON
- Full-time
This is a senior field leadership opportunity for an experienced construction safety professional who thrives in complex, high-risk project environments.
Added 40 mins ago
WC
(CAN) Manager, Business Operations eCommerce
Walmart Canada
Mississauga, ON
- Full-time
The manager reports on program performance to senior leadership, identifying metrics and addressing blockers and holding cross-functional teams accountable for driver experience measures,…
Added 40 mins ago
SP
Clinical Supervisor
Surrey Place
Toronto, ON · Scarborough, ON
- Full-time
3 years of senior experience as a BCBA/ or RBA supporting individuals with severe maladaptive behaviours (e.g., aggression, self-injury, property destruction)
Added 40 mins ago
SE
Integrated Marketing Specialist, Industrial Segment (12-month contract)
Schneider Electric
Milton, ON
- $91,200 to $136,800 CAD / year
- Full-time
Exposure to Industrial Segments, Industrial Automation business units, Sales, senior stakeholders, and agency partners.
Added 40 mins ago
AU
Security Professional - Concierge
Allied Universal
Toronto, ON · North York, ON
- $19 CAD / hour
- Full-time
…career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company…
Added 40 mins ago
FB
Quality Control Manager
Forbes Bros. Group of Companies
Regina, SK
- Full-time
…construction projects. Working closely with Project Managers, Senior Construction Managers, field personnel, subcontractors, and suppliers, this role ensures construction activities and…
Added 40 mins ago
SE
Integrated Marketing Specialist, Industrial Segment (12-month contract)
Schneider Electric
Milton, ON
- $91,200 to $136,800 CAD / year
- Full-time
Exposure to Industrial Segments, Industrial Automation business units, Sales, senior stakeholders, and agency partners.
Added 40 mins ago
OL
High School Math & Science Teacher
Oxford Learning Centres Inc.
BC · West Vancouver, BC
- Part-time
Applicants must reside in or within a short commute of the West Vancouver area
Added 40 mins ago
TC
HR Business Partner Manager, Distribution Center
TJX Canada – Winners, Marshalls, HomeSense
Delta, BC
- $89,208 to $135,086.4 CAD / year
- Full-time
Build strong partnerships with senior leaders, union representatives, HR partners, and key stakeholders to drive effective people and labour outcomes.
Added 40 mins ago
OP
Administrative Assistant
Oxford Properties Group
Vancouver, BC
- Full-time
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 40 mins ago
OP
Supervisor, Property Operations
Oxford Properties Group
Toronto, ON · Scarborough, ON
- Full-time
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 40 mins ago
FB
Quality Control Manager
Forbes Bros. Group of Companies
Winnipeg, MB
- Full-time
…construction projects. Working closely with Project Managers, Senior Construction Managers, field personnel, subcontractors, and suppliers, this role ensures construction activities and…

McGill University

Associate Director Communications, Resident Admissions and Customer Service

Res. Carrefour Sherb, Canada

Full-time

Apply on mcgill.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Bachelor's Degree 5 Years Related Experience /
Posting language: English
Posted: Oct 6, 2026

Original job description

Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply.

If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).

Hiring Unit:

Student Housing and Hospitality Services

Position Summary:
Under the direction of the Senior Director Student Housing and Hospitality Services (SHHS), the Associate Director Communications, Residence Admissions and Customer Service +p+romote and present a consistent and cohesive image of Student Housing and Hospitality Services (SHHS) within McGill University. Sis responsible for promoting and maintaining a consistent and cohesive image of SHHS within McGill University. The position leads the upport the Unit's and the University's overall mission related to marketing and communications. Ddevelopment and implementation of SHHS’s marketing, communications, residence admissions and customer service initiatives in alignment with the Unit’s and University’s mission and objectives. This includes communications services such as public relations, social media, translation, graphic design, audiovisual, photography, web and multimedia, marketing campaigns such as events, advertising, sales and promotional initiatives, and managing daily operations of residence admissions and customer services. The Associate Director oversees marketing efforts across SHHS operations, including self-operated locations and the main food service provider, and directs the development and production of print and promotional materials. services consistent with the University's mission and objectives, including news, public relations, social media, translation, graphic design, audiovisual, photography, web and multimedia. Organize marketing campaigns and events to maximize revenue streams of Student Housing and Food Services. Develop and manage advertising, sales and marketing techniques and practices. Administer and supervise all marketing efforts with SHHS, which includes all self-opt locations and main food service provider to maximize student engagement and generate revenues. Administer, analyze, supervise, manage and direct the activities related to all print material. Provide editorial, production, design, and advertising services of the highest quality to raise SHHS visibility to prospective students and maximize revenues. Keep up to date on new developments and trends in the fields of marketing, communication and nutrition education.

Primary Responsibilities:Communication:

Develop and implement effective communication of information, policies, procedures, and position statements for SHHS using several channels, including social media, web and other electronic service delivery.

Oversee the management of 5 websites for SHHS and social media platforms.

Oversee and manage the production of visual communications and graphic design materials for all SHHS subunits, ensuring alignment with McGill’s visual identity standards and brand guidelines.

Create and implement marketing and communication plans for outreach events such as Open House, Campus Connect, move-in weekend. Collaborate with Enrollment Services, Student Services and other university partners to drive the recruitment of prospective resident students.

Review, edit and approve SHHS pre-arrival seminars and student-facing communications for incoming students, ensuring accuracy and consistency across all residences.

Collaborate with other campus partners such as the Welcome Center, Enrolment Services to review SHHS related information on Campus tours.

Oversee the development and implementation of marketing strategies related to residence admissions, oneCard and meal plan promotion, and the publicity of all food service activities/events (McGill a la Carte, Awards and achievements)

Collaborate with Student Life and Learning (SLL) and Communications and Institutional Relations (CIR) on media requests related to SHHS and supports the development of timely and appropriate media responses.

Participate in various committees. Member of the leadership team and participate in other various committees.

Collaborate with PIA or Student Services in the planning, implementation of surveys and producing reports when needed.

Manage marketing budget.

Event planning – Create McGill community-wide events such as the Fair-Trade Campus of the year celebration, Roddick Roast launch, using multiple McGill News vehicles and social media.

Residence Admissions:

Manage and oversee the daily operations of the residence admissions office. Oversee the Customer Service Office, which includes a team comprised of a Residence Admissions Supervisor and Customer Service Representatives, ensuring effective delivery of residence admissions and customer service operations

Manage admission and retention on two campuses to maintain maximum occupancy levels during the academic year.

Manage housing assignments for residence students and assists McGill students with off campus housing needs.

Work in close collaboration with Enrollment Services, supporting the University’s goal of attracting the best students to McGill and other goals in the University’s Strategic Enrolment Management Plan

Ensure compliance with relevant laws and University policies.

Continually work to improve the efficiency and accuracy of the admissions and assigning process.

Work with Finance to ensure PCI compliance, efficient processes, and policies are in place regarding charges, refunds, and billing.

Supervise the development and maintenance of a student residence admissions waiting list.

Develop and update departmental procedures, processes, and guidelines as necessary.

Customer Service:

Manage the SHHS Customer Relations Centre, ensuring that all services provided under SHHS (Food Services, Residences, Off Campus Housing) are effective and efficient. Collaborate with relevant stakeholders to implement solutions and improvements.

Manage and resolve high-level and sensitive complaints/issues or concerns related to housing and dining from resident students, parents, or alumni and those addressed to the senior director in a timely and professional manner.

Provide off campus housing information to all McGill students and assist them with finding suitable and affordable accommodation options.

CollaborateLiaise with other units in Student Life and Learning, such as Campus Life and Engagement, Student Wellness Hub, Office of the Dean of Students, Office for Students with Disabilities, etc., to ensure a coordinated and holistic approach to student support and success.

Network with other campus services and administrative units, external agencies and peer universities as needed, to share best practices, exchange information and collaborate on projects and initiatives related to student housing and hospitality.

Represent SHHS on various campus committees and work groups and provide input and feedback on policies, procedures and programs that affect SHHS operations and customers.

Projects:

Lead initiatives, such as implementing a centralized ticketing system for housing and food related complaints to enhance student experience, improve service delivery and enable improved monitoring. and

Lead the review and process mapping of residence admission practices at both campuses and the development of new Standard Operating Procedures (SOPs) to improve operational efficiencies.

Review and realign social media practices under SHHS that include MAC and our main food provider to ensure consistent brand representation throughout all channels. Increase our followership, engagement, and feedback from our communities.

Oversee and manage the creation of new McGill Student Housing YouTube videos as promotional material for SHHS residences. These videos will showcase the facilities, amenities, food options, testimonials, etc. that we offer to our students.

Collaborate with Student Services with the SLL Communication Mapping Project.

As one of Montreal's Top Employers, here is what we offer:

Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
Competitive vacation policy
Two (2) personal days
Two (2) floating holidays
Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
Paid time off over the December holiday period
Tuition waiver for regular employees and their dependents
Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # (qualifier) on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

Minimum Education and Experience:

Bachelor's Degree 5 Years Related Experience /

Annual Salary:

(MPEX Grade 07) $92,150.00 - $115,190.00 - $138,230.00

Job Profile:

MPEX-LOG3D - Services Operations - Senior Professional/ Manager

Hours per Week:

33.75 (Full time)

Supervisor:

Senior Director Student Housing and Hospitality Services

Position End Date (If applicable):

Deadline to Apply:

2026-10-19

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.

Apply on mcgill.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Associate Director leads the development and implementation of marketing, communications, residence admissions, and customer service initiatives to promote a cohesive image of the unit. They oversee daily operations, manage budgets, and collaborate with university partners to drive student recruitment and engagement.

Requirements

The position requires a Bachelor's degree and at least 5 years of related professional experience. Candidates must be authorized to work in Canada and be willing to work on-site in Quebec.

Skills

Marketing strategy
Communications management
Residence admissions
Customer service
Budget management
Event planning
Public relations
Social media management
Graphic design oversight
Strategic planning
Team leadership
Process improvement
Stakeholder management
Data analysis
Project management
Brand management

Benefits

Health insurance
Dental insurance
Life insurance
Tax free savings account
Competitive vacation policy
Personal days
Floating holidays
Summer fridays
Paid time off
Tuition waiver

Visa sponsorship

Not detected in the job text

Keywords

Marketing
Communications
Residence Admissions
Customer Service
Higher Education
Budgeting
Public Relations
Social Media
Graphic Design
Event Planning
Brand Guidelines
Project Management
Standard Operating Procedures
Hospitality
Student Housing
Multimedia
Web Management
Advertising
Sales
Leadership
Policy Development
Reporting
Stakeholder Engagement
PCI Compliance
Media Relations
Recruitment
Process Mapping
Customer Relations
Team Supervision

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Work requirements

Jobs in Canada