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MU
Case Manager
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Brown Student Serv.
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McGill University

Case Manager

Brown Student Serv., Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 21, 2026
Experience: Bachelor's Degree 3 Years Related Experience /
Posting language: English
Posted: Oct 6, 2026

Original job description

Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply.

If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).

Student Wellness Hub

The Student Wellness Hub provides a range of health services to McGill students with a focus on awareness, prevention, and early intervention. The Student Wellness Hub has a variety of clinicians that provide one-on-one appointments, therapy groups and other services. Within the Student Wellness Hub, the Healthy Living Annex focuses on health promotion and offers peer support programs for both the Macdonald and downtown campuses.

Position Summary:
The Case Manager works at the Wellness Hub as part of an interprofessional team supporting student health and wellbeing.

They work from a client-centered approach, integrating culturally relevant practices and perspectives to support the mental health and well-being of students. Working from a stepped care model they connect students to campus and community services that support their mental health needs.

As a Case Manager, their role is to provide students with mental health support and assist with clinical navigation, such as connecting students with complex needs to appropriate levels of support within the Hub, McGill, and the community. Additionally, they collaborate, support, and liaise with professionals at the Hub and members of the community to help ensure that students with complex mental health needs are connected to necessary services.

Primary Responsibilities:
The primary functions of this position are to provide mental health services directly to students, including those that present in crisis, and to support staff with complex cases. The candidate performs any/all of the following functions as needed:

Manage access to care and service navigation for students, clinicians, and staff by facilitating referrals to community-based mental health, medical, and social service providers.
Develop and maintain partnerships with community treatment providers, hospitals, intensive outpatient programs, and campus stakeholders to support timely access to appropriate levels of care.
Manage urgent, high-risk, and complex cases, serving as the primary contact for safety appointments, crisis consultations, hospitalizations, and transitions between levels of care.
Track and monitor priority referrals, hospitalizations, and students of concern, ensuring continuity of care through follow-up, case coordination, and discharge planning.
Provide consultation and resource expertise to clinicians, including referral recommendations, care coordination strategies, and assistance navigating community treatment systems.
Facilitate communication and information sharing among students, treatment providers, families, faculty, Dean’s Offices, and other stakeholders, including obtaining releases and coordinating treatment records.
Maintain and enhance referral resources and systems, including provider databases, referral networks, wait-time information, service availability, insurance coverage, and intake requirements.
Deliver training, support strategic initiatives, and collaborate on special projects related to urgent care procedures, hospitalization processes, student support, and campus-wide mental health partnerships.

Other Qualifying Skills and/or Abilities

Must be a Master’s-level licensed Mental Health professional within the province of Quebec.
Demonstrated ability to make clinical decisions independently.
Demonstrated competence working with young adults and able to support students from diverse communities drawing upon personal lived experience.
Professionalism, good organizational and interpersonal skills are essential.
Must be able to contribute actively to a team.
Excellent presentation and communication skills.
Demonstrated ability to work in a Microsoft environment using Word, PowerPoint, internet search engines and email.
English, spoken and written. French, spoken and read.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # 4 (fluent) on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

As one of Montreal's Top Employers, here is what we offer:

Competitive benefits package (Health, Dental, Life Insurance)
Defined contribution pension plan (with employer contribution up to 10%)
Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
Competitive vacation policy
Two (2) personal days
Two (2) floating holidays
Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
Paid time off over the December holiday period
Tuition waiver for regular employees and their dependents
Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Minimum Education and Experience:

Bachelor's Degree 3 Years Related Experience /

Annual Salary:

(MPEX Grade 05) $73,470.00 - $91,840.00 - $110,210.00

Job Profile:

MPEX-SAF2B - Student Services - Professional 2

Hours per Week:

33.75 (Full time)

Supervisor:

Associate Director Counselling (Case Management)

Position End Date (If applicable):

2027-11-30

Deadline to Apply:

2026-10-20

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.

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More about this job

Responsibilities

The Case Manager provides direct mental health support to students, including those in crisis, and manages clinical navigation to connect students with appropriate campus and community services. They also collaborate with interprofessional teams and community partners to ensure continuity of care for students with complex mental health needs.

Requirements

Candidates must hold a Master’s-level license as a Mental Health professional in the province of Quebec and possess at least three years of related experience. Proficiency in both English and French is required to effectively communicate with students and stakeholders.

Skills

Case management
Mental health support
Clinical navigation
Crisis intervention
Referral management
Care coordination
Interprofessional collaboration
Client-centered approach
Risk assessment
Discharge planning
Communication
Organizational skills
Interpersonal skills
Microsoft office suite
Bilingualism

Benefits

Health insurance
Dental insurance
Life insurance
Tax free savings account
Competitive vacation policy
Personal days
Floating holidays
Summer fridays
Paid time off over december holiday period
Tuition waiver
Remote work options

Visa sponsorship

Not detected in the job text

Keywords

Case Manager
Mental Health
Student Wellness
Clinical Navigation
Crisis Consultation
Referral Networks
Care Coordination
Stepped Care Model
Interprofessional Team
Quebec Licensure
Young Adults
Microsoft Word
PowerPoint
Higher Education
Community Partnerships
Safety Appointments
Hospitalization Processes
Intake Requirements
Health Promotion
Peer Support

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