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McGill University

Multimedia Service Manager

Victoria, BC, Canada
James Admin. Bldg., Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 12, 2026
Experience: Bachelor's Degree 3 Years Related Experience /
Posting language: English
Posted: Oct 27, 2026

Original job description

Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply.

If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).

Please fill in the below information as you would like it to appear on the McGill Career Site and delete this line. All other necessary information will appear on the posting automatically and do not need to be included here. If you are not posting the position, this field is not mandatory.

Position Summary:
Reporting to the Associate Director, Creative Services, the Multimedia Services Manager leads the operations of the Multimedia (Live Events) team. The incumbent is responsible for planning, producing, and delivering high-quality live, virtual, and hybrid events that align with the University’s priorities, brand standards, and audience needs. They oversee service delivery and audiovisual production, including video and audio recording, live streaming, post-production, and editing, and manage the team’s day-to-day operations, budgets, resources, and timelines. The Manager supervises staff, establishes priorities, and ensures the effective delivery of services in support of unit objectives.

Primary Responsibilities:

Leads the end‑to‑end planning and production of live events (conferences, launches, performances, hybrid/virtual events).
Provides administrative direction and establishes priorities to support the achievement of unit goals and objectives.

Acts as the primary point of contact for internal stakeholders, executives, and/or clients. Liaises with vendors as needed.

Translates client objectives into event strategies and production plans, and advises on multimedia and audiovisual solutions. Develop event timelines, run-of-show documents, production schedules, and contingency plans.

Manages event budgets and expenditures to ensure effective use of resources while maintaining production quality and audience experience. Sources, negotiates, and manages vendors, as required.
Develops and implements procedures, administrative tools, policies, and contingency systems to support effective operations and communication across the team. Leads post-event debriefs and regularly reviews processes to improve efficiency, service delivery, and client satisfaction.
Supervises, guides, and coaches staff, manages scheduling and staffing requirements, and identifies and addresses training needs in line with industry standards.

Approves the hiring of freelance resources as required.

Advises the Associate Director on team operations, resource and staffing needs, HR matters, and client feedback, and prepares related reports and records.
Oversees testing, operations, and maintenance of the team’s equipment.
Anticipates and resolves operational issues in real time, addresses complex problems, and implements adjustments to ensure high-quality service delivery.
Ensures compliance with health, safety, risk management, contractual, insurance, and other applicable requirements for live events and multimedia operations.

Maintains current technical expertise in specialized audiovisual technologies, including video, audio, streaming, and production equipment.

As one of Montreal's Top Employers, here is what we offer:

Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
Competitive vacation policy
Two (2) personal days
Two (2) floating holidays
Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
Paid time off over the December holiday period
Tuition waiver for regular employees and their dependents
Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level 4 (qualifier) on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

Minimum Education and Experience:

Bachelor's Degree 3 Years Related Experience /

Annual Salary:

(MPEX Grade 04) $66,190.00 - $82,740.00 - $99,290.00

Job Profile:

MPEX-COM2A - Internal External Relations - Professional 2

Hours per Week:

33.75 (Full time)

Supervisor:

Associate Director, Creative Services

Position End Date (If applicable):

Deadline to Apply:

2026-11-11

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.

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More about this job

Responsibilities

The Multimedia Services Manager leads the operations of the Multimedia team, overseeing the planning and production of live, virtual, and hybrid events. They are responsible for managing budgets, supervising staff, and ensuring high-quality audiovisual service delivery across the university.

Requirements

The position requires a Bachelor's degree and at least 3 years of related experience in multimedia or event production. Candidates must possess strong technical expertise in audiovisual technologies and the ability to manage complex operational workflows.

Skills

Event planning
Audiovisual production
Live streaming
Budget management
Team leadership
Vendor management
Project management
Video editing
Audio recording
Stakeholder management
Strategic planning
Risk management
Staff supervision
Technical troubleshooting
Communication
Process improvement

Benefits

Health insurance
Dental insurance
Life insurance
Tax free savings account
Competitive vacation policy
Personal days
Floating holidays
Summer fridays
Paid time off over the december holiday period
Tuition waiver
Remote work

Visa sponsorship

Not detected in the job text

Keywords

Multimedia
Live events
Audiovisual
Video production
Audio production
Live streaming
Post-production
Event management
Budgeting
Vendor relations
Staff supervision
Resource management
Operations management
Risk management
Health and safety
Creative services
Hybrid events
Virtual events
Project scheduling
Technical maintenance
Client relations
Strategic planning
Performance management
Training
Reporting
Compliance
Higher education
University administration

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