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McGill University

Service Center Representative

Sherbrooke, QC, Canada

Job type: Full-time
Apply by: Oct 16, 2026
Experience: DEP 5 Years Related Experience /
Posting language: English
Posted: Oct 1, 2026

Apply About employer

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Original job description

Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply.

If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).

Position Summary:

Under the direction of the immediate supervisor, responds to the community requests for information by providing detailed explanations concerning processes, policies and procedures related to academic, administrative and support staff. Performs duties related to a variety of transactions, including but not limited to benefits, payroll, and records. Maintains files and records and resolves related problems.

Major Duties and Responsibilities:

Performs electronic transactions and advises staff and administrators concerning procedures and access to electronic information. Provides general and detailed information concerning University processes and policies.
Processes documents related to benefits, pension, payroll, records and compensation. Assesses client needs and determines the appropriate transaction to be processed according to established guidelines. Prepares acknowledgement and confirmation letters.
Maintains and updates records and files. Sorts, codes, enters and verifies information. Ensures the accuracy and completeness of information. Investigates and follows up on discrepancies. Consults appropriate documentation or resource persons in order to obtain and provide information. Resolves problems. Refers complex problems to resource persons.
Explains and demonstrates the use of computerized information systems such as an automated employee record changes system. Provides assistance in completing various forms.
Initiates others in unit activities. Follows up as appropriate.
Receives and follows up on matters related to various transactions. Processes requests for confirmations and letters of attestation.
Prepares documents such as lists and reports.
Uses standard office equipment such as computer and phone system.

The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks, which may be performed by an employee whose position has been matched to this generic job description.

Other Qualifying Skills and/or Abilities:

Must be service oriented and client-focused.
Demonstrated organizational skills and ability to multi-task.
Ability to prioritize and meet deadlines. Demonstrated ability to clearly transmit and receive information.
Knowledge of Human Resources payroll processes and procedures.
Demonstrated ability to work in a PC environment using word-processing, spreadsheets and Workday.
English, spoken and written. French, spoken and read.
Knowledge of French and English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing.

As one of Montreal's Top Employers, here is what we offer:

Competitive benefits package (Health, Dental, Life Insurance)
Defined contribution pension plan (with employer contribution up to 10%)
Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
Competitive vacation policy
Two (2) personal days
Two (2) floating holidays
Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
Paid time off over the December holiday period
Tuition waiver for regular employees and their dependents
Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level #2 on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

Minimum Education and Experience:

DEP 5 Years Related Experience /

Annual Salary:

(MPEX Grade 01) $54,450.00 - $60,500.00 - $69,580.00

Job Profile:

MPEX-HRMEX - Human Resources Generalist - Para-Professional (MUNACA excluded)

Hours per Week:

33.75 (Full time)

Supervisor:

SSU Manager

Position End Date (If applicable):

Deadline to Apply:

2026-10-15

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.

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More about this job

Responsibilities

The Service Center Representative responds to community requests for information regarding academic, administrative, and support staff policies. They also process various transactions related to payroll, benefits, and records while maintaining accurate documentation.

Requirements

Candidates must possess a DEP and at least five years of related experience. Proficiency in both English and French, along with strong organizational and PC skills, is required.

Skills

Customer service
Payroll processing
Human resources administration
Data entry
Record keeping
Organizational skills
Multi-tasking
Communication skills
Word processing
Spreadsheets
Workday
Problem solving
Attention to detail
Time management

Benefits

Health insurance
Dental insurance
Life insurance
Tax Free Savings Account
Competitive vacation policy
Personal days
Floating holidays
Summer Fridays
Paid time off over the December holiday period
Tuition waiver
Remote work

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
Payroll
Benefits administration
Pension
Record management
Workday
Data entry
Customer service
Administrative support
Policy compliance
Reporting
Office equipment
Bilingual
Higher education

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