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Added 15 mins ago
AF
People and Culture Co-op
Agri Foods
Burnaby, BC
- Full-time
We are looking for a People & Culture Co-op Student to join our team for a hands-on learning experience supporting employee programs, compliance, reporting, and process improvement.
Added 1 hour ago
CN
Director of Financial Strategy
Canada's National Ballet School
Toronto, ON
- Full-time
…programming, and health initiatives. NBS has 300+ employees supporting programs ranging from professional ballet training and community engagement to groundbreaking health initiatives. NBS…
Added 1 hour ago
CN
Director of Financial Strategy
Canada's National Ballet School
Toronto, ON
- $130,000 to $140,000 CAD / year
- Full-time
…programming, and health initiatives. NBS has 300+ employees supporting programs ranging from professional ballet training and community engagement to groundbreaking health initiatives. NBS…
Added 1 hour ago
MU
Administrative Manager
McGill University
ON
- Full-time
Develop, plan, implement, and improve student affairs and advising policies and programs for ASC5 and ASC6 (School of Information Studies; School of Religious Studies; Institute of Islamic…
Added 1 hour ago
Student Support Services Officer
International Business University
Ottawa, ON
As the Student Support Services Officer, you will serve as a primary point of contact for students, providing guidance to help them navigate their academic journey. You will contribute to…
Added 1 hour ago
Immigration Support Advisor
International Business University
Toronto, ON
Maintain knowledge of IBU programs, student services, international admission requirements, and academic policies.
Added 2 hours ago
SD
SS2026-51: Ta-General Supervision Aide - Elementary
School District No 45 (West Vancouver)
Bowen Island, BC
- Full-time
Language programs require fluency in both English and an alternate language (both written and spoken)
Added 2 hours ago
OD
EN 24% Elem LTO, Grade 2/3 Phys Ed & Arts; flexible from 12:05-3:45
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
- Full-time
…for learning. Our nearly 150 schools offer a wide range of programs to promote learning excellence and meet the individual needs of students, parents, and the community at large. Our…
Added 2 hours ago
UO
Faculty Operations Manager
University of British Columbia
Vancouver, BC · UBCV | HR MacMillan Building (MCML)
- $7,727.33 to $11,112 CAD / month
- Full-time
…offices, meeting rooms, complex laboratory facilities and the student run cafe, while ensuring full accountability of funds and goods/services and adherence to all health, safety and…
Added 2 hours ago
TU
Faculty Operations Manager
The University of British Columbia
Vancouver, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
…offices, meeting rooms, complex laboratory facilities and the student run cafe, while ensuring full accountability of funds and goods/services and adherence to all health, safety and…
Added 2 hours ago
YU
Manager, Recreation Programs and Student Engagement
York University
Toronto, ON
- Full-time
…operational leadership for recreation and sport participation programs that foster student engagement, belonging, leadership development and well-being across York's campuses. The role is…
Added 3 hours ago
MU
Service Representative
McGill University
Brown Student Serv.
- Full-time
Under the direction of the immediate supervisor, performs duties related to admissions and registration, and student accounts. Provides information and explanations concerning programs,…
Added 3 hours ago
MU
Service Representative
McGill University
Sherbrooke, QC
- Full-time
Under the direction of the immediate supervisor, performs duties related to admissions and registration, and student accounts. Provides information and explanations concerning programs,…
Added 3 hours ago
MU
Service Representative
McGill University
Brown Student Serv.
- Full-time
Under the direction of the immediate supervisor, performs duties related to admissions and registration, and student accounts. Provides information and explanations concerning programs,…
Added 5 hours ago
KP
GAME DEVELOPMENT INSTRUCTOR - Competition ID: 4852
Kwantlen Polytechnic University
Richmond, BC
- Contract
…believe every employee plays a meaningful role in supporting student learning and success. We are honoured to carry the name of the Kwantlen First Nation and are committed to equity,…
Added 5 hours ago
KP
GAME DEVELOPMENT INSTRUCTOR - Competition ID: 4852
Kwantlen Polytechnic University
Surrey, BC
- Contract
…believe every employee plays a meaningful role in supporting student learning and success. We are honoured to carry the name of the Kwantlen First Nation and are committed to equity,…
Added 5 hours ago
KP
GAME DEVELOPMENT INSTRUCTOR - Competition ID: 4852
Kwantlen Polytechnic University
Langley (District), BC · City of Langley, BC
- Contract
…believe every employee plays a meaningful role in supporting student learning and success. We are honoured to carry the name of the Kwantlen First Nation and are committed to equity,…
Added 5 hours ago
SE
Business Analyst - Program Support (Co-op)
S&C Electric Company
Toronto, ON · Etobicoke, ON
- Full-time
…trusted, forward-thinking leader in the power industry. As a co-op student, you will work on meaningful projects that support our operations and give you hands-on experience in a dynamic,…
Added 6 hours ago
UO
Pension & Benefits Advisor
University of Alberta
Edmonton, AB
- Full-time
Administers and maintains annual benefit programs such as academic child care, student declarations, health spending account and personal spending account allocations.
Added 7 hours ago
SF
Tier 1 Canada Research Chair (CRC) Canadian Institute of Health Research – CIHR
St. Francis Xavier University
Antigonish, NS
- Full-time
Added 7 hours ago
Coordinator, Talent Acquisition (Contract)
Aecon
Toronto, ON
…transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a…
Added 9 hours ago
IB
Associate Director, HBA Recruiting
IVEY BUSINESS SCHOOL FOUNDATION
London, ON
- $85,309 to $106,636 CAD / year
- Full-time
- Contract
…Case-Method Learning. Ivey offers undergraduate and graduate degree programs, as well as Executive Education at campuses in London, Toronto, and Hong…
Added 10 hours ago
CU
Early Childhood Educator
Capilano University
North Vancouver, BC
- Full-time
…our workforce is essential in creating both an exceptional student, and employee experience. As part of this ongoing commitment, we strive to ensure that our recruitment campaigns are…
Added 10 hours ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…operates a dialysis unit, and is renowned for its mental health programs and restorative seniors care. The Ross family takes pride in providing compassionate, quality patient…
Added 13 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Full-time
…confirmed at time of offer. Candidates with a BC or Canada student loan may be eligible for BC or Canada loan forgiveness programs for those living and working in rural…

McGill University

Service Representative

Brown Student Serv., Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 23, 2026
Experience: DEP - Office Systems 3 Years Related Experience / DEP - Secretarial Studies
Posting language: English
Posted: Oct 9, 2026

Original job description

Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply.

If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).

Scholarships & Student Aid Office

McGill’s Scholarship and Student Aid Ofﬁce (SSAO) advises McGill students on funding options, budgeting, and debt management. They disburse all provincial, federal, and US student aid funding, and help with government aid information and documentation. They offer an Entrance Bursary Program, Entrance Scholarships, an In-Course Financial Aid Program (loans and bursaries) and a Work Study Program based on ﬁnancial need.

Position Summary:
Under the direction of the immediate supervisor, performs duties related to admissions and registration, and student accounts. Provides information and explanations concerning programs, policies and procedures. Processes admission applications, registrations, transcript requests and activities related to student account fee payments. Maintains files and records and resolves related problems.

Major Duties and Responsibilities:

Acts as first line resource person regarding policies and procedures, in-person, by phone and by email.
Provides instruction and assistance relating to application requirements and procedures for government student aid programs and University’s student aid programs: Entrance and In-Course aid; Entrance Scholarships; Work Study; Tuition Fee Deferrals; Mobility awards; Enriched Educational Opportunity awards, etc.
Provides assistance in completing various forms. Ensures accuracy and completeness of information and validity of supporting documents.
Searches and retrieves government aid documentation from numerous systems, i.e., AFE Contact system; NSLSC ECE (National Student Loans Service Centre, Electronic Confirmation of Enrolment portal); One-Key (Ontario FAO portal); SFAS (BC Student Financial Assistance System); Extranet (Alberta electronic information system), etc.
Using numerous systems / methods depending on loan type / source, reports enrolment status to Ministries of Education enabling students to maintain or resume interest-free status on previous loans.
Investigates and follow up on problems and discrepancies. Consults appropriate systems / documentation, or resource persons in order to obtain and provide information.
Escalates complex problems to resource persons. Provides support to Financial Aid Counsellors in program administration; ensures smooth operations of programs.
Attends training sessions with governmental agencies to keep abreast of changes to student aid programs and to upgrade skills and/or level of system access to student dossiers.
Determines urgency of request and gives priority to students with exceptional circumstances.

Other Qualifying Skills and/or Abilities:

Demonstrated interpersonal, listening, as well as verbal and written communication skills.
Proven ability to work autonomously and as a member of a team.
Demonstrated ability to take initiative, problem-solve and organize work.
Strong ability to multi-task, prioritize and work under pressure to meet multiple deadlines in a fast-paced, dynamic environment.
Strong computer skills with proven ability to use various software tools and platforms (i.e., databases, spreadsheets, web applications, etc.).
Must be customer focused and service oriented, assisting all clients with tact and diplomacy while maintaining a professional manner and appearance at all times.
Demonstrated ability to clearly receive, retain and transmit information with a proven ability to communicate clearly and effectively at all levels.
Proven ability to draft correspondence, must be accurate and possess superior attention to detail.
Demonstrated ability to provide support for various administrative activities.
Proven discretion in dealing with confidential information.
English and French, spoken and written

Knowledge of French and English: McGill University is an English-language university where day-to-day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # 4 (Fluent) on a scale of 0-4.

Minimum Education and Experience:

DEP - Office Systems 3 Years Related Experience / DEP - Secretarial Studies

Hourly Salary:

(MUNACA Level F) $29.42 - $36.46

Hours per Week:

33.75 (Full time)

Supervisor:

Québec Student Aid Officer

Position End Date (If applicable):

2027-08-31

Deadline to Apply:

2026-10-22

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.

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More about this job

Responsibilities

The Service Representative acts as a first-line resource for student admissions, registration, and financial aid inquiries. They process applications, maintain student records, and assist with government and university financial aid documentation.

Requirements

Candidates must possess a DEP in Office Systems or Secretarial Studies and at least three years of related experience. Strong communication skills in both English and French are required, along with proficiency in office software and database management.

Skills

Customer service
Administrative support
Data entry
Problem solving
Communication skills
Interpersonal skills
Attention to detail
Database management
Spreadsheet proficiency
Record keeping
Conflict resolution
Time management
Multitasking
Professionalism
Discretion

Visa sponsorship

Not detected in the job text

Keywords

Student Aid
Admissions
Registration
Financial Aid
Office Systems
Secretarial Studies
Data Management
Customer Service
Administrative Support
Government Aid
Tuition Fee Deferrals
Work Study
Enrolment Status
Database
Spreadsheets
Confidentiality
Interpersonal Communication
Problem Solving
Multitasking
Documentation

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