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McGill University

Service Representative

Montreal, QC, Canada
McLennan Library, Canada

Job type: Full-time
Apply by: Oct 3, 2026
Experience: DEP - Office Systems 3 Years Related Experience / DEP - Secretarial Studies
Posting language: English
Posted: Sep 22, 2026

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Original job description

Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply.

If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).

Position Summary:

Under the direction of the immediate supervisor, performs duties related to admissions and registration, and student accounts. Provides information and explanations concerning programs, policies and procedures. Processes admission applications, registrations, transcript requests and activities related to student account fee payments. Maintains files and records and resolves related problems.

Major Duties and Responsibilities:

Provides general and detailed information concerning University programs and policies. Advises others concerning admission, registration and student accounts procedures. Ensures distribution of information packages, letters, forms and applications.
Processes documents related to admissions, registration and placement tests. Assesses eligibility according to established guidelines. Prepares acknowledgement and decision letters.
Maintains, updates records and files. Sorts, codes, enters and verifies information. Ensures the accuracy and completeness of information. Investigates and follows up on discrepancies. Consults appropriate documentation or resource persons in order to obtain and provide information. Resolves problems. Refers complex problems to resource persons.
Explains and demonstrates the use of computerized information systems such as an automated registration system and student accounts system. Provides assistance in completing various forms.
Initiates others in unit activities. Follows up as appropriate.
Receives and follows up on matters related to student account fee payments. Processes requests for transcripts and letter of attestation. Produces ID cards and Health Cards.

The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks, which may be performed by an employee whose position has been matched to this generic job description.

Other Qualifying Skills and/or Abilities:
Accurate with superior attention to detail to ensure integrity of information. Customer focused and service oriented, assisting all clients with tact and diplomacy. Excellent proven customer services skills, student exchange, student accounts, and student registration experience. Proven organizational skills and ability to prioritize and multi-task accurately and efficiently. Demonstrated ability to understand, apply, and communicate admissions and legal policies, University policies, procedures, and knowledge of Provincial and Federal legislation and guidelines as related to educational programs and Student services to students and staff at all levels. Demonstrated ability to clearly receive, retain, and transmit information. Proven ability to work autonomously and as a member of a team. Demonstrated ability to take initiative, problem solve, and ability to work under pressure. Demonstrated ease with technological applications with a proven ability to work in a PC environment using MS Word, advanced Excel and Outlook, Banner (SIS, and FIS), Adobe Professional and Minerva. English, excellent spoken and written skills required. French spoken.

Minimum Education and Experience:

DEP - Office Systems 3 Years Related Experience / DEP - Secretarial Studies

Hourly Salary:

(MUNACA Level F) $29.42 - $36.46

Hours per Week:

33.75 (Full time)

Supervisor:

Service Improvement Supervisor

Position End Date (If applicable):

Deadline to Apply:

2026-10-02

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected].

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More about this job

Responsibilities

The Service Representative performs duties related to student admissions, registration, and account fee payments while providing information on university policies. They are responsible for maintaining accurate records, processing documents, and resolving student inquiries or problems.

Requirements

Candidates must possess a DEP in Office Systems or Secretarial Studies along with at least three years of related experience. Proficiency in English and French, along with strong technological skills in MS Office and student information systems, is required.

Skills

Customer service
Data entry
Record maintenance
Problem solving
Organizational skills
Multi-tasking
MS Word
Excel
Outlook
Banner SIS
Banner FIS
Adobe Professional
Minerva
Communication
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

Admissions
Registration
Student accounts
Office systems
Secretarial studies
Data accuracy
Transcript requests
Health cards
ID cards
University policies
Administrative support
Client service
Documentation
Information systems
Banner
Minerva
MS Word
Excel
Outlook
Adobe Professional

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