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Added 2 mins ago
Kids Events Team Member
Life Time Inc.
Ajax, ON
Part-time
The Kids Events Team Member leads children through a variety of activities including rock climbing, swimming, arts & crafts, gym games and more. They incorporate nutrition education with…
Added 2 mins ago
Coordinator, Customer Service (Bilingual - English/French) - Contract 9 months
Apotex
Toronto, ON · North York, ON
$48,367.89 to $65,715.05 CAD / year
Support the Customer Service team by assisting with day-to-day customer service and order management activities. This role focuses on providing timely, accurate support to customers and…
Added 2 mins ago
Financial Service Representative - LendDirect Office 1585
LendDirect
Red Deer, AB
Full-time
We’re looking for individuals who are passionate about customer service, eager to learn, and ready to grow in a fast-paced, team-oriented environment.
Added 2 mins ago
Senior Billing Coordinator
Osler, Hoskin & Harcourt LLP
AB · Calgary, AB
Full-time
…engagement of internal and external stakeholders. As a Senior member of the Billing Team, you will be relied upon to deliver support and training to other Billing Team members. You will…
Added 2 mins ago
Virtual Advisor, Wealth Desk
Alterna Savings
Burlington, ON · Toronto, ON
Full-time
The Virtual Advisor, Wealth Desk is responsible for managing and retaining a portfolio of member relationships primarily consisting of households with less complex investment needs and…
Added 2 mins ago
Financial Consultant, 6-month Term
Assiniboine Credit Union
Winnipeg, MB
Full-time
As part of a collaborative team of consultants within the credit union, the Financial Consultant applies a solid understanding of financial products and strategies to offer clear,…
Added 2 mins ago
PM Server / Banquet Server - Seasonal Full-Time
Horseshoe Bay Resort
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We are looking for our next great team member to join us on our Food & Beverage Team. We are committed to providing you with:
Added 2 mins ago
PM Server / Banquet Server - Seasonal Part-Time
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Added 2 mins ago
Server Assistant - Seasonal Part-Time
Horseshoe Bay Resort
Rossland, BC
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We are looking for our next great team member to join us on our Food & Beverage Team. We are committed to providing you with:
Added 2 mins ago
Corporate Traveller - Onboarding Success Manager - Montreal, Vancouver, Calgary, Toronto, Ottawa
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…work for – this is a business for people who love travel, are team players and customer service…
Added 2 mins ago
Banquet Cook
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Our success is driven by our people. We are committed to hiring, developing, and rewarding a diverse and inclusive team that delivers exceptional Member experiences.
Added 2 mins ago
Registered Nurse (RN) - Med/Surg - General Surgery
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$41.42 to $55.91 CAD / hour
Full-time
Using a best practices approach, provides nursing care to assigned patients/clients working independently and as a member of an interdisciplinary care team. Assesses, plans, implements and…
Added 2 mins ago
Registered Nurse (RN) - Outpatient Care
Vancouver Coastal Health
Sechelt, BC
$41.42 to $55.91 CAD / hour
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…an ambulatory care setting by working independently and as a member of an interdisciplinary team. Enhances quality of life from the perspective of the client/family. Consults, confers, and…
Added 2 mins ago
Senior HR Manager
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Manage, guide, and support the HR team, while remaining actively involved in HR service delivery.
Added 2 mins ago
Environmental Attendant - Alternative Level of Care (Church RCC)
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Other
Ability to work independently with minimal supervision or as a member of a team
Added 2 mins ago
Environmental Attendant - Alternative Level of Care (Church RCC)
Humber River Health
Toronto, ON · Greater Toronto, ON
Other
Ability to work independently with minimal supervision or as a member of a team
Added 2 mins ago
Nurse Practitioner - Emergency Department
University Health Network
Toronto, ON
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Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the…
Added 2 mins ago
Financial Service Representative - LendDirect Office 1585
Attain Finance
Red Deer, AB
Full-time
We’re looking for individuals who are passionate about customer service, eager to learn, and ready to grow in a fast-paced, team-oriented environment.
Added 2 mins ago
Information Technology Audit Senior Associate (Bilingual FR/EN)
Pwc Canada
Montreal, QC
Full-time
This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.
Added 2 mins ago
Transaction Services, Senior Associate
Pwc Canada
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Full-time
As a Transaction Services Senior Associate, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high-quality client service and unlock your potential…
Added 2 mins ago
Transaction Services, Senior Associate
Pwc Canada
Calgary, AB
Full-time
As a Transaction Services Senior Associate, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high-quality client service and unlock your potential…
Added 2 mins ago
Case Manager - Long Term Care
Intercare
Calgary, AB
Full-time
The Case Manager is responsible and accountable for providing leadership to the care team to ensure the provision of quality care services at the unit level. Leadership style is flexible…
Added 14 mins ago
Customer Service Specialist
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
Full-time
Values-led: You’ll be a member of a thoughtful and compassionate team that prioritizes respect, teamwork and resourcefulness along with a good dash of fun. Sometimes, even making granola…
Added 14 mins ago
Analyst, Sales & Trading
OnClarity
Vancouver, BC
$90,000 to $150,000 CAD / year
Full-time
As an Analyst, Sales & Trading, you will be a key member of Clarity's front-line team, working directly with individuals who are looking to buy or sell shares on our platform. In this role,…
Added 14 mins ago
Whole Body Team Member (Body Care, Makeup, Vitamins, Nutrition - Stocker, Inventory, Floor Service) - Part Time
Whole Foods Market
Vancouver, BC
$18.5 to $25 USD / hour
Part-time
Provides courteous, friendly, and efficient customer service in the Whole Body department. Sells stock nutritional supplements, body care, and other products. Builds and maintains…

McGill University

Service Representative

Montreal, QC, Canada
McLennan Library, Canada

Job type: Full-time
Apply by: Oct 3, 2026
Experience: DEP - Office Systems 3 Years Related Experience / DEP - Secretarial Studies
Posting language: English
Posted: Sep 22, 2026

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Original job description

Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply.

If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).

Position Summary:

Under the direction of the immediate supervisor, performs duties related to admissions and registration, and student accounts. Provides information and explanations concerning programs, policies and procedures. Processes admission applications, registrations, transcript requests and activities related to student account fee payments. Maintains files and records and resolves related problems.

Major Duties and Responsibilities:

Provides general and detailed information concerning University programs and policies. Advises others concerning admission, registration and student accounts procedures. Ensures distribution of information packages, letters, forms and applications.
Processes documents related to admissions, registration and placement tests. Assesses eligibility according to established guidelines. Prepares acknowledgement and decision letters.
Maintains, updates records and files. Sorts, codes, enters and verifies information. Ensures the accuracy and completeness of information. Investigates and follows up on discrepancies. Consults appropriate documentation or resource persons in order to obtain and provide information. Resolves problems. Refers complex problems to resource persons.
Explains and demonstrates the use of computerized information systems such as an automated registration system and student accounts system. Provides assistance in completing various forms.
Initiates others in unit activities. Follows up as appropriate.
Receives and follows up on matters related to student account fee payments. Processes requests for transcripts and letter of attestation. Produces ID cards and Health Cards.

The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks, which may be performed by an employee whose position has been matched to this generic job description.

Other Qualifying Skills and/or Abilities:
Accurate with superior attention to detail to ensure integrity of information. Customer focused and service oriented, assisting all clients with tact and diplomacy. Excellent proven customer services skills, student exchange, student accounts, and student registration experience. Proven organizational skills and ability to prioritize and multi-task accurately and efficiently. Demonstrated ability to understand, apply, and communicate admissions and legal policies, University policies, procedures, and knowledge of Provincial and Federal legislation and guidelines as related to educational programs and Student services to students and staff at all levels. Demonstrated ability to clearly receive, retain, and transmit information. Proven ability to work autonomously and as a member of a team. Demonstrated ability to take initiative, problem solve, and ability to work under pressure. Demonstrated ease with technological applications with a proven ability to work in a PC environment using MS Word, advanced Excel and Outlook, Banner (SIS, and FIS), Adobe Professional and Minerva. English, excellent spoken and written skills required. French spoken.

Minimum Education and Experience:

DEP - Office Systems 3 Years Related Experience / DEP - Secretarial Studies

Hourly Salary:

(MUNACA Level F) $29.42 - $36.46

Hours per Week:

33.75 (Full time)

Supervisor:

Service Improvement Supervisor

Position End Date (If applicable):

Deadline to Apply:

2026-10-02

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected].

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More about this job

Responsibilities

The Service Representative performs duties related to student admissions, registration, and account fee payments while providing information on university policies. They are responsible for maintaining accurate records, processing documents, and resolving student inquiries or problems.

Requirements

Candidates must possess a DEP in Office Systems or Secretarial Studies along with at least three years of related experience. Proficiency in English and French, along with strong technological skills in MS Office and student information systems, is required.

Skills

Customer service
Data entry
Record maintenance
Problem solving
Organizational skills
Multi-tasking
MS Word
Excel
Outlook
Banner SIS
Banner FIS
Adobe Professional
Minerva
Communication
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

Admissions
Registration
Student accounts
Office systems
Secretarial studies
Data accuracy
Transcript requests
Health cards
ID cards
University policies
Administrative support
Client service
Documentation
Information systems
Banner
Minerva
MS Word
Excel
Outlook
Adobe Professional

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