Find work in Canada.

328,174 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 1 day ago
Senior Security Analyst
Insight Global
Calgary, AB
Contract
…decisions around reservoir modeling, well planning, and production optimization. Our customers - major oil and gas operators worldwide - hold us to a high bar on security and compliance,…
Added 1 day ago
Business Application Analyst
Durham District School Board
Whitby, ON
Full-time
The Business Application Analyst supports the organization by analyzing business needs, improving processes, and enabling effective use of technology, applications, and data. This role…
Added 2 days ago
Associate Business Analyst - Canada
Cytora
Remote, Canada
Full-time · Remote
We’re looking for an Associate Business Analyst to join our Customer Success Team and help drive meaningful outcomes at the intersection of AI and insurance. You’ll collaborate with people…
Added 2 days ago
Senior Infrastructure Analyst
EllisDon
Mississauga, ON
Full-time
The Senior Infrastructure Analyst is responsible for designing, implementing, modernizing, and supporting enterprise infrastructure across hybrid environments, including on-premises data…
Added 4 days ago
Data Centre Analyst
TEKsystems
Ottawa, ON
$50 to $60 CAD / hour
Contract
One of TEKsystems largest professional services clients is looking for a strong Infrastructure analyst to take on a Client facing support role.
Added 5 days ago
Student, Data Governance Analyst (Winter 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
We are seeking an innovative machine learning student to join our team as a Data Governance Analyst Co-op. Reporting to the Senior Business Analyst, Data Governance, this role presents an…
Added 4 days ago
Student, Data Governance Analyst (Winter 2027)
Sun Life
Toronto, ON
Full-time
We are seeking an innovative machine learning student to join our team as a Data Governance Analyst Co-op. Reporting to the Senior Business Analyst, Data Governance, this role presents an…
Added 5 days ago
Senior Application Support Analyst
eHealth Saskatchewan
SK · Saskatchewan
$45.73 to $55.64 CAD / hour
Full-time
Reporting to the Manager, Drug and Pharmacy Services, eHealth Saskatchewan is seeking a Senior Application Support Analyst with strong application support, programming, and problem-solving…
Added 3 months ago
Senior Credit Analyst
Societe Generale
Montreal, QC
Full-time
…analysis (P&L, BS, and CF), a review of the client’s strategy, its business risk, industry dynamics, competitive…
Added 15 days ago
Enterprise Data Visualization & BI Platform Analyst
FGL Sports Ltd
Calgary, AB
Full-time
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection,…
Added 12 days ago
Student, Site Reliability Analyst (Winter 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
Collaborate with internal business partners, such as our IT Support Teams, System Architect, IT Security and Enterprise Account Management for operational execution and service delivery of…
Added 3 months ago
Cloud Solutions Analyst
Canadian Cancer Society
Calgary, AB · Kelowna, BC · Prince George, BC · Vancouver, BC · Victoria, BC · St. John's, NL · Halifax, NS · Ottawa, ON · Toronto, ON
$70,000 to $81,000 CAD / year
Full-time
…We take pride in our collaborative culture, strong focus on security and compliance, and the opportunity to work on impactful initiatives such as Azure modernization, M365 optimization, and…
Added 18 days ago
Senior Business Analyst (ServiceNow)
Kyndryl
Ottawa, ON
Contract
Kyndryl Canada is supporting a public sector client, requiring a Business Analyst with ServiceNow experience to design future-state operating models and process frameworks including…
Added 16 days ago
Enterprise Data Visualization & BI Platform Analyst
Canadian Tire Corporation
Calgary, AB · Quarry Park
Full-time
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection,…
Added 11 days ago
Senior Programmer Analyst
Medavie
Moncton, NB · NB · NL · NS · ON · PE · MBC NB Head Office Moncton
Full-time
The Senior Programmer Analyst is responsible for the operational management, support, and continuous improvement of enterprise quality assurance and testing platforms. This role serves as a…
Added 22 days ago
Technical Lead/Solution Architect, Microsoft Dynamics 365
Deloitte
Vancouver, BC
Full-time
Collaborate closely with the Business Analyst to refine, validate, and translate business requirements into technical solutions.
Added 23 days ago
Analyste de gestion
Solicitor General | Solliciteur général
ON · Ontario, Canada
$80,089 to $115,402 CAD / year
Temporary
The Office of the Fire Marshal (OFM) is seeking a forward-thinking Business Analyst to join a multidisciplinary team advancing Ontario's province-wide Simultaneous Notification Solution.…
Added 23 days ago
Business Analyst
Solicitor General | Solliciteur général
ON · Ontario, Canada
$80,089 to $115,402 CAD / year
Temporary
The Office of the Fire Marshal (OFM) is seeking a forward-thinking Business Analyst to join a multidisciplinary team advancing Ontario's province-wide Simultaneous Notification Solution.…
Added 19 days ago
Quantitative Equity Analyst Reliability Engineering
CCLIM - Quantitative Equity
Vancouver, BC
We are looking for a Quantitative Equity Analyst to join our Quantitative Equity Team! We are a high-performance team embedded in a top-performing quantitative equity fund that manages over…
Added 19 days ago
Quantitative Equity Analyst Process Engineering
CCLIM - Quantitative Equity
Vancouver, BC
We are looking for a Quantitative Equity Analyst to join our Quantitative Equity Team! We are a high-performance team embedded in a top-performing quantitative equity fund that manages over…
Added 19 days ago
Quantitative Equity Analyst
CCLIM - Quantitative Equity
Vancouver, BC
We are looking for a Quantitative Equity Analyst to join our Quantitative Equity Team! We are a high-performance team embedded in a top-performing quantitative equity fund that manages over…
Added 16 days ago
Workday HRIS Analyst
Medavie
Toronto, ON · MB · NB · NL · NS · ON · AB · SK · MBC ON Local Office Etobicoke
Full-time
We are seeking a Workday HRIS Analyst to join our team and take the lead in configuring, maintaining, and optimizing Workday Canadian Payroll plus supporting one or more modules based on…
Added 20 days ago
Yardi Specialist, Accounting Systems and Automation
Tridel Group of Companies
Toronto, ON
A key focus is automation and process improvement. Supporting our condominium corporations, the Specialist continually identifies and eliminates manual work through system automation,…
Added 2 months ago
Intermediate Investment Monitoring & Reporting Analyst
THE EMPIRE LIFE INS. CO
Toronto, ON
Full-time
…appropriately capture changes to investment portfolios, holdings/security types and/or the…
Added 1 month ago
HR Information Systems (HRIS) Manager
Canadian Nuclear Laboratories
Chalk River, ON
Full-time
…improve the employee experience and help leaders make better business…

MCI Careers

AI Business Analyst

Canada

Apply by: Jun 29, 2027
Experience: Minimum 3 years of experience in business analysis, process improvement, consulting, operations, or related disciplines.
Posting language: English
Posted: Aug 7, 2026

Apply About employer

Applications open in a new tab.

Original job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a strategic and analytical AI Business Analyst to bridge the gap between business needs and AI-driven solutions. This role is responsible for identifying opportunities where AI can improve business performance, gathering requirements, supporting solution design, and ensuring AI initiatives deliver measurable value.

The successful candidate will work closely with stakeholders, product teams, AI engineers, and operational leaders to drive successful AI adoption across the organization.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

Business Analysis & Requirements Gathering

Identify business needs and translate them into AI solution requirements.
Conduct stakeholder interviews and workshops.
Gather, analyze, and document business requirements.
Develop functional and non-functional specifications.
Support solution design and validation activities.

AI Opportunity Assessment

Identify opportunities to leverage AI technologies.
Evaluate business processes for AI and automation opportunities.
Develop business cases and value assessments.
Support feasibility and impact analyses.
Recommend AI-driven improvements.

Stakeholder Engagement & Collaboration

Build strong relationships across business and technology teams.
Facilitate communication between stakeholders and technical teams.
Manage requirements throughout the project lifecycle.
Support decision-making and prioritization activities.
Ensure alignment between business objectives and solution outcomes.

Solution Support & Delivery

Contribute to successful AI project execution.
Assist with testing, validation, and user acceptance activities.
Support implementation and change management efforts.
Monitor project outcomes and benefits realization.
Identify opportunities for optimization and enhancement.

Reporting & Continuous Improvement

Provide insights that support AI adoption and operational excellence.
Develop reports, dashboards, and business insights.
Track project performance and business outcomes.
Support continuous improvement initiatives.
Promote best practices in business analysis and AI adoption.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Bachelor's Degree in Business, Information Systems, Computer Science, Technology, Operations Management, or a related field.
Minimum 3 years of experience in business analysis, process improvement, consulting, operations, or related disciplines.
Experience gathering and documenting business requirements.
Strong analytical, critical-thinking, and problem-solving abilities.
Experience facilitating stakeholder workshops and meetings.
Ability to translate business needs into technical requirements.
Strong communication and presentation skills.
Experience working with cross-functional teams.
Knowledge of project delivery and business analysis methodologies.
Strong organizational and documentation abilities.
Ability to manage multiple initiatives simultaneously.
Experience supporting technology or transformation projects.

Nice to Have

Experience supporting AI, machine learning, or automation initiatives.
Business Analysis certifications such as CBAP, CCBA, or PMI-PBA.
Knowledge of Generative AI technologies.
Experience with process mapping and workflow analysis.
Familiarity with Agile delivery methodologies.
Experience developing business cases and ROI models.
Exposure to data analytics and reporting tools.
Experience supporting enterprise transformation programs.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

................

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Apply About employer

More about this job

Responsibilities

The AI Business Analyst bridges the gap between business needs and AI solutions by identifying opportunities for AI-driven performance improvements. They are responsible for gathering requirements, supporting solution design, and ensuring AI initiatives deliver measurable value.

Requirements

Candidates must have a Bachelor's degree and at least 3 years of experience in business analysis, consulting, or operations. Strong analytical skills and the ability to translate business needs into technical specifications are required.

Skills

Business Analysis
Requirements Gathering
AI Opportunity Assessment
Stakeholder Engagement
Solution Design
Process Improvement
Critical Thinking
Problem Solving
Technical Documentation
Project Delivery
Cross-functional Collaboration
Change Management
Data Analytics
Process Mapping
Workflow Analysis
Agile Methodologies

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
Machine Learning
Generative AI
CBAP
CCBA
PMI-PBA
Agile
ROI Models
BPO
CX
XaaS
Business Process Outsourcing
Functional Specifications
Non-functional Specifications
User Acceptance Testing
Data Analytics
Enterprise Transformation
Process Mapping
Workflow Analysis
Stakeholder Management

Report this job