POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking a creative, analytical, and detail-oriented Prompt Engineer to design, test, and refine prompts that enable Generative AI systems to generate accurate, relevant, and high-quality outputs. This role focuses on helping AI models understand user intent and perform effectively across a variety of business use cases, including customer support, content generation, workflow automation, knowledge management, and productivity solutions.
The successful candidate will work closely with AI Engineers, Product Teams, Data Scientists, and Senior Prompt Engineers to improve AI interactions and support the development of innovative AI-powered products and services.
This role is ideal for someone who is passionate about Generative AI, enjoys experimentation and problem-solving, and wants to build expertise in one of the fastest-growing areas of technology.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities:
Prompt Development & Testing
- Design and refine prompts that improve AI-generated outputs.
- Create prompts for a variety of business and customer-facing use cases.
- Develop prompt templates and reusable prompting structures.
- Test prompt variations and evaluate performance outcomes.
- Refine prompts to improve accuracy, relevance, and consistency.
AI Output Evaluation
- Assess AI responses and identify opportunities for improvement.
- Review AI-generated content against quality standards.
- Evaluate outputs for accuracy, usefulness, tone, and alignment with user requirements.
- Identify recurring issues and recommend prompt enhancements.
- Document findings and optimization opportunities.
Collaboration & Support
- Work with technical and business teams to support AI initiatives.
- Collaborate with AI Engineers, Product Managers, and Business Stakeholders.
- Assist in translating business requirements into prompting solutions.
- Support AI testing and implementation activities.
- Contribute to prompt optimization projects and initiatives.
Documentation & Knowledge Management
- Maintain prompting resources and documentation.
- Create and update prompt documentation and libraries.
- Document prompt testing results and lessons learned.
- Support the development of prompting guidelines and standards.
- Assist with knowledge-sharing initiatives across teams.
Research & Continuous Learning
- Stay informed about developments in AI and prompting techniques.
- Research emerging prompting methodologies and best practices.
- Explore new AI tools, models, and capabilities.
- Participate in experimentation and learning activities.
- Contribute ideas for improving AI performance and user experiences.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Bachelor's Degree in Computer Science, Data Analytics, Information Technology, Artificial Intelligence, Data Science, Linguistics, Communications, Psychology, Cognitive Science, or a related field.
- Minimum 3 years of experience in AI, content optimization, research, analytics, quality assurance, technology, or a related field.
- Interest in and understanding of Large Language Models (LLMs) and Generative AI technologies.
- Familiarity with prompt engineering concepts and AI model interactions.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to evaluate content and identify improvement opportunities.
- Strong attention to detail and commitment to quality.
- Experience creating documentation, reports, or structured content.
- Basic knowledge of Natural Language Processing (NLP) concepts.
- Basic programming knowledge in Python, JavaScript, SQL, or similar technologies is advantageous.
- Ability to work independently while collaborating effectively within a team environment.
- Strong organizational and time-management skills.
- Curiosity and willingness to learn new technologies and methodologies.
Nice to Have
- Experience using OpenAI GPT, Anthropic Claude, Google Gemini, or similar AI platforms.
- Exposure to prompt testing, AI evaluation, or chatbot development.
- Familiarity with Retrieval-Augmented Generation (RAG) concepts.
- Knowledge of conversational AI or virtual assistant technologies.
- Experience working with content creation, research, or customer experience initiatives.
- Understanding of AI governance and responsible AI principles.
- Exposure to workflow automation or AI-powered productivity tools.
- Experience within technology, SaaS, or BPO environments.
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
All MCI Locations
- Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
