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Added 2 months ago
System Specialist (Field Technician Building Automation Systems BAS - Solutions) - Kelowna and/or Vancouver, BC
Siemens
Richmond, BC
Full-time
As System Specialist, you will perform project start-up, checkout and troubleshooting tasks for systems installed jobs. This position has the responsibility of providing guidance to…
Added 2 months ago
System Specialist (Field Technician Building Automation Systems BAS - Solutions) - Kelowna and/or Vancouver, BC
Siemens
Kelowna, BC
Full-time
As System Specialist, you will perform project start-up, checkout and troubleshooting tasks for systems installed jobs. This position has the responsibility of providing guidance to…
Added 2 months ago
System Specialist (Field Technician Building Automation Systems BAS - Solutions) - Kelowna and/or Vancouver, BC
Siemens
Vancouver, BC
Full-time
As System Specialist, you will perform project start-up, checkout and troubleshooting tasks for systems installed jobs. This position has the responsibility of providing guidance to…
Added 1 month ago
System Specialist II (Field Technician Building Automation Systems BAS - Solutions) - GTA
Siemens
Mississauga, ON
Full-time
As System Specialist, you will perform project start-up, checkout and troubleshooting tasks for systems installed jobs. This position has the responsibility of providing guidance to…
Added 1 month ago
System Specialist II (Field Technician Building Automation Systems BAS - Solutions) - GTA
Siemens
Toronto, ON
Full-time
As System Specialist, you will perform project start-up, checkout and troubleshooting tasks for systems installed jobs. This position has the responsibility of providing guidance to…
Added 1 month ago
System Specialist II (Field Technician Building Automation Systems BAS - Solutions) - GTA
Siemens
Oakville, ON
Full-time
As System Specialist, you will perform project start-up, checkout and troubleshooting tasks for systems installed jobs. This position has the responsibility of providing guidance to…
Added 4 months ago
AI Automation & Digital Workforce Specialist
Enkel Backoffice Solutions Inc.
Vancouver, British Columbia
Full-time
We are hiring a AI Automation & Digital Workforce Specialist to lead the design and implementation of AI agents across our operations.
Added 19 days ago
Automation Controls Specialist
Colt Automation Ltd.
Mississauga, ON
$85,000 to $100,000 CAD / year
Full-time
For 60 years, Colt Automation has been a trusted name in the Coil Processing industry, built on a reputation for reliability, quality, and long-term partnerships with our clients and…
Added 4 days ago
Associate Technical Solutions Specialist
Euna Solutions
ON · Oakville, Ontario
Full-time
The Technical Solutions team at Euna Solutions owns the integrations and reporting that connect Euna Budget Pro to the financial systems governments and public sector organizations already…
Added 2 months ago
Controls and Automation Specialist - Plant Controls Engineer
LP Building Solutions
Dawson Creek, British Columbia
Full-time
Develop and implement results oriented, value-added engineering solutions that achieve predetermined project goals and customerneeds and/or requirements.
Added 1 month ago
AI Workflow Automation Specialist
MCI Careers
Canada
Other
We are seeking an AI Workflow Automation Specialist to design, implement, and optimize AI-powered workflows that improve operational efficiency, reduce manual effort, and enhance business…
Added 27 days ago
Automation specialist
Project Delivery Partners
Toronto, ON
Are you hands-on with Hamilton automation systems and ready to join an innovative pharma/biopharma environment? Were hiring a Lab Automation Specialist to lead complex projects, develop…
Added 10 days ago
Business Process & Automation Specialist
Mark's
Calgary, AB
Full-time
The Business Process & Automation Specialist supports the evaluation, redesign, automation, and continuous improvement of core business processes across Marks Commercial. The role combines…
Added 11 days ago
Business Process & Automation Specialist
Canadian Tire Corporation
Calgary, AB · Quarry Park
Full-time
The Business Process & Automation Specialist supports the evaluation, redesign, automation, and continuous improvement of core business processes across Marks Commercial. The role combines…
Added 17 days ago
Automation Specialist
Ametek, Inc.
Levis, QC
Automation Specialist - Creaform Engineering - Lévis/Laval
Added 2 days ago
Spécialiste, automatisation (quart de soir) - Automation Specialist (Evening Shift)
GRIFOLS, S.A.
Montreal, QC
Position Title: Automation Specialist (Evening Shift 2:30 PM - 11:00 PM)
Added 2 months ago
Spécialiste Senior, Automatisation des Données et Ingénierie /Sr. Specialist, Data Automation Engineering
McKesson
Montreal, Quebec
Full-time
The Senior Specialist, Data Automation Engineering, plays a key role in advancing automation and AI capabilities across the Data Hub. This role focuses on designing and implementing…
Added 9 days ago
Spécialiste Senior, Automatisation des Données et Ingénierie /Sr. Specialist, Data Automation Engineering
McKesson
Remote, Canada
Full-time · Remote
The Senior Specialist, Data Automation Engineering, plays a key role in advancing automation and AI capabilities across the Data Hub. This role focuses on designing and implementing…
Added 12 days ago
Automation Specialist - Fly in/Fly out - Texas & New Mexico
Crimson Group
Calgary, AB
We are looking for an experienced Oil & Gas Automation Specialist to work in the Permian/Delaware Basin of West Texas and Southeast New Mexico. This is a fly in/fly out position on a 2 week…
Added 18 days ago
Infrastructure Automation Engineering Specialist
CGI
Toronto, ON
Full-time
Accelerate infrastructure delivery through automation by designing, developing, and implementing innovative solutions that improve operational efficiency, enhance service quality, and…
Added 10 days ago
Automation Specialist
Tenaris
Sault Ste. Marie, ON
The Automation Specialist develops basic and detailed engineering activities for automation projects in an autonomous way, from the initial technical proposal and automation software…
Added 1 month ago
Automation Specialist
Maple Leaf Foods Inc
Winnipeg, MB
Full-time
The Automation Specialist position at our Lagimodiere facility is part of an automation team responsible for troubleshooting, servicing and maintaining automated industrial controls and…
Added 1 month ago
Application Specialist, Automation and Industrial Networking
Siemens
Edmonton, AB
Full-time
Siemens Digital Industries is looking for a highly skilled and motivated Application Engineer / Specialist – Automation and Industrial Networking to join our Sales Acceleration Team. As a…
Added 1 month ago
Application Specialist, Automation and Industrial Networking
Siemens
Calgary, AB
Full-time
Siemens Digital Industries is looking for a highly skilled and motivated Application Engineer / Specialist – Automation and Industrial Networking to join our Sales Acceleration Team. As a…
Added 1 month ago
Application Specialist, Automation and Industrial Networking
Siemens
Vancouver, BC
Full-time
Siemens Digital Industries is looking for a highly skilled and motivated Application Engineer / Specialist – Automation and Industrial Networking to join our Sales Acceleration Team. As a…

MCI Careers

AI Workflow Automation Specialist

Canada

Apply by: Jun 29, 2027
Experience: Minimum 3 years of experience in workflow automation, process improvement, business analysis, or technology delivery.
Posting language: English
Posted: Aug 7, 2026

Apply About employer

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Original job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking an AI Workflow Automation Specialist to design, implement, and optimize AI-powered workflows that improve operational efficiency, reduce manual effort, and enhance business performance. This role focuses on identifying automation opportunities and delivering scalable solutions that support business transformation initiatives.

The successful candidate will work closely with business stakeholders, technical teams, and automation leaders to implement innovative AI-driven workflows across the organization.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

Workflow Analysis & Process Improvement

Identify and evaluate opportunities for automation.
Analyze existing business processes and workflows.
Identify inefficiencies and automation opportunities.
Document current and future-state process designs.
Recommend process improvement initiatives.

Automation Design & Implementation

Develop and deploy AI-powered automation solutions.
Configure and implement workflow automation solutions.
Integrate automation tools with business systems.
Support solution testing and deployment activities.
Ensure automation solutions meet business requirements.

Stakeholder Collaboration & Support

Partner with business and technical teams.
Gather requirements from stakeholders.
Provide recommendations on automation opportunities.
Support user training and adoption initiatives.
Assist with issue resolution and troubleshooting.

Performance Monitoring & Optimization

Ensure automation solutions deliver measurable value.
Monitor workflow performance and effectiveness.
Track automation metrics and outcomes.
Identify opportunities for optimization and enhancement.
Support continuous improvement activities.

Innovation & Best Practices

Promote automation excellence across the organization.
Stay informed about AI and automation technologies.
Contribute to automation standards and best practices.
Support pilot programs and innovation initiatives.
Recommend new tools and capabilities.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Bachelor's Degree in Business, Information Systems, Operations Management, Technology, Engineering, or a related field.
Minimum 3 years of experience in workflow automation, process improvement, business analysis, or technology delivery.
Experience analyzing and documenting business processes.
Knowledge of workflow automation concepts and methodologies.
Strong analytical and problem-solving skills.
Experience gathering and documenting requirements.
Ability to work with technical and non-technical stakeholders.
Strong communication and presentation abilities.
Experience supporting project or implementation activities.
Strong organizational and planning skills.
Ability to manage multiple priorities effectively.
Experience working within structured delivery methodologies.

Nice to Have

Experience with AI-powered automation tools.
Experience with workflow orchestration platforms.
Knowledge of Generative AI and AI agents.
Experience with process mapping and process mining tools.
Familiarity with Agile delivery methodologies.
Experience supporting digital transformation initiatives.
Understanding of change management principles.
Exposure to RPA technologies.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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More about this job

Responsibilities

Design, implement, and optimize AI-powered workflows to improve operational efficiency and reduce manual effort. Collaborate with stakeholders to identify automation opportunities and monitor performance metrics to ensure measurable business value.

Requirements

Requires a Bachelor's degree and at least 3 years of experience in workflow automation, process improvement, or business analysis. Candidates should possess strong analytical skills and the ability to document complex business processes.

Skills

Workflow Automation
Process Improvement
Business Analysis
AI Implementation
Requirement Gathering
Stakeholder Collaboration
Performance Monitoring
Process Mapping
Process Mining
Generative AI
AI Agents
RPA
Agile Methodologies
Digital Transformation
Change Management
Workflow Orchestration

Visa sponsorship

Not detected in the job text

Keywords

AI Workflow Automation
BPO
CX
XaaS
Generative AI
AI Agents
RPA
Process Mapping
Process Mining
Agile
Digital Transformation
Change Management
Workflow Orchestration
Business Process Outsourcing
Operational Efficiency
Automation Standards

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