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Added 4 mins ago
GF
Performance Coach - HYROX - Kingston
GoodLife Fitness
Kingston, ON
- Part-time
Ensures proper Performance Program (REGYMEN, HYROX, Craft Boxing Co., PEAK, Other Performance Programing) delivery is followed to provide an exceptional and safe Member experience
Added 4 mins ago
Senior Manager, Sales Enablement and Strategy
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Toronto, ON
The Senior Manager, Sales Strategy & Enablement is a strategic and hands-on leader responsible for strengthening how Metergy plans, manages and executes sales across Canada and the United…
Added 19 mins ago
RM
Legislative Specialist
Regional Municipality of Peel
Brampton, ON
- $94,455 to $106,262 CAD / year
- Other
The Legislative Specialist will report to the Manager, Legislative Services and is responsible for day-to-day operational management of Regional Council and its Committees as a member of…
Added 19 mins ago
S
store manager, Grimsby, ON
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Grimsby, ON
- $59,400 to $78,450 CAD / year
…eligible partners in this role may participate in our bonus program, designed to recognize contributions and impact in addition to annual bean stock…
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- Full-time
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- Full-time
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Fredericton Occupational / Physiotherapy Assistant (3029) PCN 1151803
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Moncton, NB · Greater Moncton Metropolitan Area
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Fredericton Midwife (MW02) PCN 1157005
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…you are selected for testing, you will be contacted via the email address provided on your application. The official results will be shared with the candidate, Human Resources and the…
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Clinical Nurse Specialist Navigator
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We are looking for an out‑of‑this‑world Internal Communications Manager to elevate the voice of MDA Space from within. In this role, you will partner strategically with Human Resources (HR)…
Added 2 hours ago
MC
Employment Services Client Success Manager
MCI Careers
Canada
- Full-time
…staffing industry? We’re seeking an experienced Client Success Manager to join our team and lead strategic initiatives that strengthen client relationships, drive revenue, and support…
Added 2 hours ago
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Medical Radiation Technologist (CT & X-Ray)
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Completion of a Basic Cardiac Life Support (BCLS) program.
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Completion of a Basic Cardiac Life Support (BCLS) program.
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Human Resources Generalist
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Saint John, NB
- Full-time
Respond to employee and manager inquiries regarding pay, benefits, and employment-related documentation.
Added 8 hours ago
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Principal Managing Partner
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10+ years career experience operating in a software-as-a-service Human Resources or Finance environment at a project or program manager level
Added 8 hours ago
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Toronto, ON
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MCI Careers

Employment Services Client Success Manager

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 9, 2027
Experience: 5+ years of experience as an Account Manager, Account Executive, or Sales Executive.
Posting language: English
Posted: Nov 9, 2026

Original job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

Are you a self-driven, highly organized professional with a passion for client success and business development in the staffing industry? We’re seeking an experienced Client Success Manager to join our team and lead strategic initiatives that strengthen client relationships, drive revenue, and support long-term growth.

This role is ideal for someone with a background in staffing services and a proven ability to manage client accounts, generate leads, and deliver exceptional service.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

Client Relationship Management: Maintain and grow relationships with existing accounts, ensuring long-term success and satisfaction.
New Client Onboarding: Lead the implementation of new accounts, ensuring smooth onboarding and activation.
Strategic Business Development: Identify and pursue new business opportunities through data mining, networking, and outreach.
Sales Support & Lead Transfer: Qualify leads and coordinate handoff to appropriate sales team members for conversion.
Consultative Outreach: Confidently communicate the organization’s capabilities and value proposition via phone and email.
Pipeline Management: Develop and nurture a pipeline of business development leads from initial contact to closed status.
Regional Oversight: Provide leadership and guidance on client engagement strategies within the region.
Team Leadership: Offer performance management and mentorship to direct reports.
Market Intelligence: Provide insights and recommendations on business opportunities, particularly in infrastructure-related services.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

5+ years of experience as an Account Manager, Account Executive, or Sales Executive.
Background working with staffing service agencies such as Randstad, AppleOne, Robert Half, Allegis, Kelly Services, Adecco, or Manpower.
Strong understanding of sales cycles, lead generation, and B2B marketing.
Demonstrated sound judgment and decision-making abilities.
Highly self-motivated, accountable, and results-oriented.
Excellent interpersonal, verbal, and written communication skills.
Proven ability to build trust and collaboration across business relationships.
Strong organizational skills and attention to detail.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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More about this job

Responsibilities

The Client Success Manager will lead strategic initiatives to strengthen client relationships, drive revenue, and manage the onboarding of new accounts. They are responsible for identifying business development opportunities, mentoring direct reports, and providing market intelligence to support regional growth.

Requirements

Candidates must have 10+ years of experience in account or sales management, specifically within the staffing industry. A strong understanding of B2B marketing, lead generation, and sales cycles is required, along with an Associate's degree.

Skills

Business Development
Staffing Services
Account Management
Lead Generation
B2B Marketing
Sales Cycles
Strategic Planning
Performance Management
Market Intelligence
Consultative Outreach
Pipeline Management
Communication Skills
Decision-making
Organizational Skills

Visa sponsorship

Not detected in the job text

Keywords

Client Success Manager
Staffing Industry
Business Development
Account Management
BPO
Customer Experience
Lead Generation
B2B Marketing
Sales Executive
Pipeline Management
Market Intelligence
Performance Management
Strategic Initiatives
Client Onboarding
Consultative Sales
Infrastructure Services
Business Process Outsourcing
Staff Augmentation
Tech-enabled Services
Account Executive

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