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Added 33 mins ago
MD
Financial Management Analyst - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Lead development and oversight of assigned section budgets so that funds are planned, monitored, and used appropriately in accordance with state and federal requirements. Bring financial…
Added 33 mins ago
MS
Contracts-Subcontracts Specialist
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Act as the day to day advisor to the Business Development and Program Management team on contractual matters related to commercial transactions applicable to the Satellite Systems business…
Added 33 mins ago
MC
Employment Services Client Success Manager
MCI Careers
Canada
- Full-time
Are you a self-driven, highly organized professional with a passion for client success and business development in the staffing industry? We’re seeking an experienced Client Success Manager…
Added 48 mins ago
CT
Customer Services Manager
CSG Talent
Saskatoon, SK
- Full-time
CSG Talent is partnering with an established international mining equipment manufacturer to recruit a Field Service Operations Manager in Saskatoon.
Added 48 mins ago
TA
Industry Liaison and Industrial & Technological Benefits (ITB) Manager-FR
Top Aces
Dorval, QC
- Full-time
Working closely with Business Development, Program Management, Legal, Supply Chain, Finance and external partners, the Industry Liaison and ITB Manager will identify, develop and manage…
Added 48 mins ago
CO
Education Consultant - Bilingual
College of Nurses of Ontario
Toronto, ON
- Full-time
…education, regulatory practice, program evaluation, curriculum development, academic administration, or a related…
Added 48 mins ago
CO
Education Consultant - T
College of Nurses of Ontario
Toronto, ON
- Full-time
…education, regulatory practice, program evaluation, curriculum development, academic administration, or a related…
Added 1 hour ago
M
Manager, Assurance and Accounting - Indigenous Services
MNP
Prince George, BC
- Full-time
Make an impact with our Indigenous Services team as a Manager, Assurance & Accounting. MNP is a leading national accounting, tax and business consulting firm for Indigenous governments,…
Added 1 hour ago
M
Manager, Recovery & Restructuring
MNP
Calgary, AB
- Full-time
Make an impact with our Recovery & Restructuring team as a Manager. This diverse team of professionals assists lenders and debtors with managing challenging financial situations. As a…
Added 1 hour ago
M
Senior Manager / Manager, Recovery & Restructuring (Full Time)
MNP
Montreal, QC
- Full-time
Make an impact with our Recovery & Restructuring team as a Manager. This diverse team of professionals assists lenders and debtors with managing challenging financial situations. As a…
Added 1 hour ago
M
Manager, Corporate Finance - Due Diligence
MNP
Montreal, QC
- Full-time
Make your mark within the Corporate Finance, Due Diligence group as a Manager. This diverse team of professionals maximizes our clients’ potential, enabling them to seize opportunities in…
Added 1 hour ago
M
Manager, Indigenous Services
MNP
Winnipeg, MB
- Full-time
Make an impact with our Assurance & Accounting team as a Manager, Indigenous Services. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly…
Added 1 hour ago
M
Manager, U.S. Personal Tax
MNP
Calgary, AB
- Full-time
Make an impact on our Cross Border Individual Tax team as a Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework.…
Added 1 hour ago
BT
U.S. Corporate Tax Partner
Baker Tilly Canada
Toronto, ON
- Full-time
Current level: Senior Manager, Director, Principal, or Non-Equity Partner
Added 1 hour ago
DI
Engineering Manager
DBSync Inc
Remote, Canada
- Full-time
- Remote
Develop understanding of not just software development, but also how to design, develop and launch a product from concept to high customer use.
Added 1 hour ago
D
Senior Account Manager - M/W
Dayuse.com
Montreal, QC
- Full-time
Dayuse is looking for its future Senior Account Manager to join the Sales & Account Management team in Montreal. If hotel distribution is your world (OTA, wholesaler, revenue management)…
Added 2 hours ago
Senior Analyst - Product and Industry Practice
Altimetrik
Vancouver, BC
Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and…
Added 2 hours ago
CB
Technical Sales Representative - Professional Turf
Certis Belchim
Canada
- Full-time
…portfolio of products informed by world class research and development from around the globe, including innovation driven right here in Canada. Through strong collaboration with growers,…
Added 3 hours ago
VC
Registered Nurse (RN), SANE - Casual
VON Canada
Truro, NS
- Full-time
SANE nurses report to the Manager of the SANE program. SANE nurses will be hired as an employee of VON and all training will be provided. The SANE nurse role may include, but is not limited…
Added 4 hours ago
RB
Assistant Branch Manager Intern
Royal Bank of Canada
Pointe-Claire, QC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 4 hours ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Use consultative and relationship building selling techniques to identify current and future connectivity solutions.
Added 5 hours ago
E
Global R&D Manager
Epiroc
MB · Saint-Laurent, MB
- Full-time
As Global Research & Development (R&D) Manager, you will lead global research and development activities related to coring consumables, working closely with our teams at our manufacturing…
Added 5 hours ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Toronto, ON
- Full-time
We are looking for a Senior Manager, Strategic Partnerships to lead Agoda’s Japan FI partnership strategy and execution.
Added 5 hours ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Vancouver, BC
- Full-time
We are looking for a Senior Manager, Strategic Partnerships to lead Agoda’s Japan FI partnership strategy and execution.
Added 5 hours ago
OA
Financial Services Manager
O'Regan's Automotive Group
Dartmouth, NS
- Full-time
O’Regan’s Automotive Group is seeking a driven and enthusiastic Financial Services Manager to join our dynamic team. This isn’t just any job, it’s your chance to help customers make one of…

MCI Careers

Employment Services Client Success Manager

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 9, 2027
Experience: 5+ years of experience as an Account Manager, Account Executive, or Sales Executive.
Posting language: English
Posted: Nov 9, 2026

Original job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

Are you a self-driven, highly organized professional with a passion for client success and business development in the staffing industry? We’re seeking an experienced Client Success Manager to join our team and lead strategic initiatives that strengthen client relationships, drive revenue, and support long-term growth.

This role is ideal for someone with a background in staffing services and a proven ability to manage client accounts, generate leads, and deliver exceptional service.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

Client Relationship Management: Maintain and grow relationships with existing accounts, ensuring long-term success and satisfaction.
New Client Onboarding: Lead the implementation of new accounts, ensuring smooth onboarding and activation.
Strategic Business Development: Identify and pursue new business opportunities through data mining, networking, and outreach.
Sales Support & Lead Transfer: Qualify leads and coordinate handoff to appropriate sales team members for conversion.
Consultative Outreach: Confidently communicate the organization’s capabilities and value proposition via phone and email.
Pipeline Management: Develop and nurture a pipeline of business development leads from initial contact to closed status.
Regional Oversight: Provide leadership and guidance on client engagement strategies within the region.
Team Leadership: Offer performance management and mentorship to direct reports.
Market Intelligence: Provide insights and recommendations on business opportunities, particularly in infrastructure-related services.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

5+ years of experience as an Account Manager, Account Executive, or Sales Executive.
Background working with staffing service agencies such as Randstad, AppleOne, Robert Half, Allegis, Kelly Services, Adecco, or Manpower.
Strong understanding of sales cycles, lead generation, and B2B marketing.
Demonstrated sound judgment and decision-making abilities.
Highly self-motivated, accountable, and results-oriented.
Excellent interpersonal, verbal, and written communication skills.
Proven ability to build trust and collaboration across business relationships.
Strong organizational skills and attention to detail.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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More about this job

Responsibilities

The Client Success Manager will lead strategic initiatives to strengthen client relationships, drive revenue, and manage the onboarding of new accounts. They are responsible for identifying business development opportunities, mentoring direct reports, and providing market intelligence to support regional growth.

Requirements

Candidates must have 10+ years of experience in account or sales management, specifically within the staffing industry. A strong understanding of B2B marketing, lead generation, and sales cycles is required, along with an Associate's degree.

Skills

Business Development
Staffing Services
Account Management
Lead Generation
B2B Marketing
Sales Cycles
Strategic Planning
Performance Management
Market Intelligence
Consultative Outreach
Pipeline Management
Communication Skills
Decision-making
Organizational Skills

Visa sponsorship

Not detected in the job text

Keywords

Client Success Manager
Staffing Industry
Business Development
Account Management
BPO
Customer Experience
Lead Generation
B2B Marketing
Sales Executive
Pipeline Management
Market Intelligence
Performance Management
Strategic Initiatives
Client Onboarding
Consultative Sales
Infrastructure Services
Business Process Outsourcing
Staff Augmentation
Tech-enabled Services
Account Executive

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