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Added 16 mins ago
TC
Assessment Manager (EU / NA)
Trindent Consulting
Canada
- Full-time
…1st year – and we’ve done that without capital investments or software changes of any…
Added 31 mins ago
MC
RPO Account Leader
MCI Careers
Canada
- Full-time
…Process Outsourcing (RPO) Account Leader to support our business development team and help drive strategic…
Added 1 hour ago
HT
Material Handler
Husky Technologies
Bolton, ON
- Full-time
…an ambitious growth strategy that means exceptional career development opportunities and a chance to be a part of a team that is the best in the world at what we do. APPLY TODAY – join the…
Added 1 hour ago
MD
Financial Management Analyst - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Lead development and oversight of assigned section budgets so that funds are planned, monitored, and used appropriately in accordance with state and federal requirements. Bring financial…
Added 1 hour ago
MS
Phased Array System Engineer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
MDA is seeking a Phased Array Antenna Systems Engineer to be responsible for the definition, development, design, integration, verification, and test of phased‑array antenna subsystems for…
Added 1 hour ago
MS
Satellite Electrical Systems Engineer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Lead electrical integration sessions (harness fit‑check, harness continuity test, power‑up sequences) and support FSW interface verification.
Added 1 hour ago
MS
Guidance, Navigation & Control (GNC) Systems Engineer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
…will require to design the complete subsystem, from algorithm development through hardware implementation, verification, and on‑orbit operation support. The role requires deep expertise in…
Added 1 hour ago
MS
Project Lead - Digital Analog PCB Design
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
We’re on the hunt for a Project Lead - Digital Analog PCB Design on our Satellite systems team at our Montreal office.
Added 1 hour ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 1 hour ago
MS
Software Integration System Engineer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Define integration and validation strategies for the DSS (SIL), payload software functions and FSW on FlatSat development platforms.
Added 1 hour ago
MS
Satellite & Payload Verification, Validation & Integration Systems Engineer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
MDA is seeking a Satellite & Payload IVV Engineer to join its System Engineering Department. He/she will lead the end‑to‑end V&V and integration of satellite and payload hardware and…
Added 1 hour ago
MS
Synthetic Aperture Radar Systems Engineer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Lead the conceptual, preliminary, and detailed design phases, producing trade studies, performance budgets).
Added 1 hour ago
MS
Digital Payload System Engineer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Support SW development for MODCODs and on‑board processing pipelines; ensure BIST, timing, latency and deterministic behavior.
Added 1 hour ago
MS
Digital Payload Architect
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Lead trade‑offs for technologies, ASIC/FPGAs/SoCs, high‑speed data‑bus, and on‑board processing algorithms, PVT.
Added 1 hour ago
MS
Intermediate Electronics Validation and Test Engineer/Designer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
…candidate will work closely with PCB designers, Digital (FPGA), Software and RF designers as part of a product integration team responsible for developing complex test systems and…
Added 1 hour ago
SI
Senior Paid Social Manager
Scribd, Inc.
Toronto, ON
- Full-time
Lead learning reviews and document test results so insights are actionable and built into future planning cycles
Added 1 hour ago
MC
Employment Services Client Success Manager
MCI Careers
Canada
- Full-time
Are you a self-driven, highly organized professional with a passion for client success and business development in the staffing industry? We’re seeking an experienced Client Success Manager…
Added 1 hour ago
FV
Founder, AI Insurance
Forum Ventures
Canada
- Full-time
…built risk or chargeback infrastructure in payments, or sold software into carriers and know how long the yes takes. You don't need to have done all four. You need to know exactly where…
Added 1 hour ago
TA
Technical Standards and Training Instructor-FR
Top Aces
Quebec, QC
- Full-time
…(Flight Safety, EH&S, Compliance) but will report to the Base…
Added 1 hour ago
TA
Environment, Health & Safety (EHS) Coordinator- Mat leave replacement (Full-time or Part-time)-FR
Top Aces
Quebec, QC
- Full-time
- Part-time
Ensure compliance with the WHMIS program and manage Paratox software;
Added 1 hour ago
TA
Senior Associate, Corporate Development-FR
Top Aces
Dorval, QC
- Full-time
5+ years of experience in corporate development, investment banking, management consulting or related field
Added 2 hours ago
M
Senior Manager, Innovation Development
MNP
Calgary, AB
- Full-time
Lead the end‑to‑end development lifecycle for new innovation‑driven products and solutions, defining the technical vision, architecture direction, and engineering approach
Added 2 hours ago
NB
DevSecOps Technical Lead, Cryptography
National Bank of Canada
Montreal, QC
- Full-time
A career as a DevSecOps Technical Lead, Cryptography within the Data Protection and Cryptography team at National Bank means acting as a specialist responsible for the evolution, security,…
Added 2 hours ago
DI
Engineering Manager
DBSync Inc
Remote, Canada
- Full-time
- Remote
Develop understanding of not just software development, but also how to design, develop and launch a product from concept to high customer use.
Added 3 hours ago
SI
CAD Software Engineer, Principal-18736
Synopsys Inc
Ottawa, ON · Nepean, ON
- Full-time
…Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software…

MCI Careers

Employment Services Client Success Manager

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 9, 2027
Experience: 5+ years of experience as an Account Manager, Account Executive, or Sales Executive.
Posting language: English
Posted: Nov 9, 2026

Original job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

Are you a self-driven, highly organized professional with a passion for client success and business development in the staffing industry? We’re seeking an experienced Client Success Manager to join our team and lead strategic initiatives that strengthen client relationships, drive revenue, and support long-term growth.

This role is ideal for someone with a background in staffing services and a proven ability to manage client accounts, generate leads, and deliver exceptional service.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

Client Relationship Management: Maintain and grow relationships with existing accounts, ensuring long-term success and satisfaction.
New Client Onboarding: Lead the implementation of new accounts, ensuring smooth onboarding and activation.
Strategic Business Development: Identify and pursue new business opportunities through data mining, networking, and outreach.
Sales Support & Lead Transfer: Qualify leads and coordinate handoff to appropriate sales team members for conversion.
Consultative Outreach: Confidently communicate the organization’s capabilities and value proposition via phone and email.
Pipeline Management: Develop and nurture a pipeline of business development leads from initial contact to closed status.
Regional Oversight: Provide leadership and guidance on client engagement strategies within the region.
Team Leadership: Offer performance management and mentorship to direct reports.
Market Intelligence: Provide insights and recommendations on business opportunities, particularly in infrastructure-related services.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

5+ years of experience as an Account Manager, Account Executive, or Sales Executive.
Background working with staffing service agencies such as Randstad, AppleOne, Robert Half, Allegis, Kelly Services, Adecco, or Manpower.
Strong understanding of sales cycles, lead generation, and B2B marketing.
Demonstrated sound judgment and decision-making abilities.
Highly self-motivated, accountable, and results-oriented.
Excellent interpersonal, verbal, and written communication skills.
Proven ability to build trust and collaboration across business relationships.
Strong organizational skills and attention to detail.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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More about this job

Responsibilities

The Client Success Manager will lead strategic initiatives to strengthen client relationships, drive revenue, and manage the onboarding of new accounts. They are responsible for identifying business development opportunities, mentoring direct reports, and providing market intelligence to support regional growth.

Requirements

Candidates must have 10+ years of experience in account or sales management, specifically within the staffing industry. A strong understanding of B2B marketing, lead generation, and sales cycles is required, along with an Associate's degree.

Skills

Business Development
Staffing Services
Account Management
Lead Generation
B2B Marketing
Sales Cycles
Strategic Planning
Performance Management
Market Intelligence
Consultative Outreach
Pipeline Management
Communication Skills
Decision-making
Organizational Skills

Visa sponsorship

Not detected in the job text

Keywords

Client Success Manager
Staffing Industry
Business Development
Account Management
BPO
Customer Experience
Lead Generation
B2B Marketing
Sales Executive
Pipeline Management
Market Intelligence
Performance Management
Strategic Initiatives
Client Onboarding
Consultative Sales
Infrastructure Services
Business Process Outsourcing
Staff Augmentation
Tech-enabled Services
Account Executive

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