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Added 4 months ago
P
System Administrator
Partyhat
Remote, Canada
- Full-time
- Remote
…high-performance clusters in your sleep or a seasoned network engineer who can spot a vulnerability before a scan finishes, we want you. If you have the drive to maintain absolute uptime…
Added 4 months ago
A
Cloud Networking Senior Engineer
Aptiv
Kanata, Ontario
- Full-time
Strong proficiency in Python, C/C++, and/or Go, with experience building backend or infrastructure components
Added 1 month ago
A
Senior DevOps Engineer
Aptiv
Ottawa, ON
- Full-time
We are looking for a Senior DevOps Engineer who can help strengthen the reliability, automation, build, release, and developer experience of our cloud platform products. This role is not…
Added 4 months ago
A
Cloud Platform - Senior Engineer Storage
Aptiv
Kanata, Ontario
- Full-time
Added 4 months ago
D
Senior Software Engineer, Integrations
d1g1t
Toronto, Ontario
- Full-time
We are looking for a highly skilled and passionate Senior Software Engineer to step into a key role on our Software Engineering - Integrations team.
Added 4 months ago
Verification and Validation Engineer - Test & Automation
Octasic
Montreal, Quebec
We are looking for a hands-on and automation-oriented engineer to support system verification and validation activities across complex wireless and embedded platforms.
Added 2 months ago
MC
AI Prompt Engineer
MCI Careers
Canada
- Full-time
We are seeking a creative, analytical, and detail-oriented Prompt Engineer to design, test, and refine prompts that enable Generative AI systems to generate accurate, relevant, and…
Added 2 months ago
MC
Senior Generative AI Engineer
MCI Careers
Canada
- Other
We are seeking a Senior Generative AI Engineer to lead the development of advanced AI-powered products and enterprise solutions. This role requires deep expertise in Large Language Models,…
Added 2 months ago
MC
Senior RAG Engineer
MCI Careers
Canada
- Other
We are seeking a Senior RAG Engineer to lead the design and optimization of Retrieval-Augmented Generation platforms that power enterprise AI solutions. This role requires expertise in…
Added 2 months ago
MC
Senior AI / ML Engineer
MCI Careers
Canada
- Other
We are seeking a highly experienced Senior AI / Machine Learning Engineer to lead the design, development, and deployment of advanced AI and machine learning solutions that drive innovation…
Added 4 months ago
MT
Ingénieur principal du personnel technique – Conception analogique/ Senior Technical Staff Engineer - Analog Design
Microchip Technology Inc.
Montreal, Quebec · Canada - Montreal
- Full-time
Microchip’s Timing and Communication Group (TCG) is seeking a Senior Technical Staff Engineer – Analog Design to provide technical leadership and architectural direction across the…
Added 1 month ago
Modern Endpoint Management Engineer
Scotiabank
Toronto, ON
We are seeking an experienced Senior Engineer Third-Party Application Patch Management to Lead an enterprise-scale third-party application patch management across complex endpoint…
Added 5 months ago
M
Principal Software Engineer - Distributed Systems
Microsoft
Vancouver, British Columbia
- Full-time
The Fabric Mirroring team is currently seeking a Senior Software Engineer to join their team. This team oversees designing, building, and operating a next generation service that transfers…
Added 4 months ago
S
Technical Support Engineer
Sentry
Remote, Canada
- $100,000 to $125,000 CAD / year
- Full-time
- Remote
We are architecting the Technical Support engine. We’re looking for a veteran engineer to help us redefine the standard of technical support by combining deep human expertise with…
Added 4 months ago
KC
Forward Deployed AI Engineer
Keyrus Canada
Toronto, ON · Montreal, QC
- Full-time
We are currently building our talent pipeline for upcoming Forward Deployed AI Engineer opportunities in Canada. While we may not have an immediate opening today, we are actively connecting…
Added 1 month ago
Sr. HPC & IT Systems Engineer (7723)
TSMC
Ottawa, ON
We're looking for a highly motivated Senior HPC & IT Systems Engineer to be the IT expert for our office in Ottawa, Ontario. This key role ensures seamless remote access for world-class…
Added 4 months ago
C
Apps Development Sr Manager - Vice President
Citi
Mississauga, Ontario
- Full-time
The Senior DevOps Engineer must be an experienced hands-on engineer passionate about solving complex infrastructure and automation challenges.
Added 4 months ago
C
Apps Development Sr Manager - Vice President
Citi
Remote, Canada
- Full-time
- Remote
The Senior Technology Lead must be experienced hands-on engineer who is passionate about solving business, customer, and technology problems through innovation and perseverance. Responsible…
Added 2 months ago
Q
Validation Engineer, Senior
Qualcomm
Toronto, ON
- Full-time
…create a smarter, connected future for all. As a Qualcomm ASIC Engineer, you will define, model, design (digital and/or analog), optimize, verify, validate, implement, and document IP…
Added 4 months ago
EI
Senior Integrations Developer / AI Data Integration Engineer
Engineered Intelligence Inc.
Mississauga, Ontario
- Full-time
We are looking for an experienced and hands-on Senior Integrations Developer / AI Data Integration Engineer to help lead the evolution of our modern data integration platform. This role…
Added 2 months ago
GM
Senior Software Developer - Test Automation
General Motors
Remote, Canada
- Full-time
- Remote
You will join our engineering organization as a Software Development Engineer in Test (SDET), responsible for building robust, scalable, and automated testing solutions that ensure the…
Added 4 months ago
Senior Firmware Applications Engineer
indie
Toronto, Ontario
The Senior Firmware Applications Engineer is responsible for designing and developing camera, vision and imaging applications using indie’s Camera Video Processor product lines. You will…
Added 4 months ago
BC
Senior Business Intelligence Engineer
BFL CANADA
Montreal, Quebec
- Full-time
We are looking for a Senior Business Intelligence Engineer to join our Business Intelligence team in our Montreal office!
Added 1 month ago
D
Senior Network Engineer - Demonware - Vancouver, BC
Demonware
Vancouver, BC
- Other
We are looking for a talented Senior Network Engineer to join our Platform Department and help form technical direction and standard methodologies for our current and future needs. While…
Added 4 months ago
TC
Senior Software Engineer
Treewalk Consulting Inc.
Remote, Canada
- Full-time
- Remote
We're building custom internal systems at the cutting edge of agentic AI in the accounting and finance space. The Senior Software Engineer will be the hands-on architect and builder of the…

MCI Careers

Senior AI / ML Engineer

Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Jun 29, 2027
Experience: Minimum 5 years of software engineering, machine learning, or AI development experience.
Posting language: English
Posted: Aug 7, 2026

Original job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a highly experienced Senior AI / Machine Learning Engineer to lead the design, development, and deployment of advanced AI and machine learning solutions that drive innovation and business transformation. This role combines deep technical expertise with leadership responsibilities, ensuring machine learning systems are scalable, reliable, and aligned with organizational objectives.

You will work closely with data scientists, engineers, product teams, and business leaders to deliver enterprise-grade AI solutions while mentoring technical teams and establishing best practices.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

Machine Learning Architecture & Development

Lead the design and implementation of machine learning solutions that address complex business challenges.
Architect scalable machine learning systems and frameworks.
Develop, train, and optimize predictive and AI-driven models.
Establish model development standards and best practices.
Drive technical decision-making across AI initiatives.

Production Deployment & MLOps

Ensure machine learning solutions are production-ready and operationally efficient.
Design deployment strategies for machine learning models.
Support MLOps practices and model lifecycle management.
Monitor model performance and address drift or degradation.
Optimize infrastructure and deployment pipelines.

Data Strategy & Optimization

Drive data quality and effectiveness across AI initiatives.
Collaborate with data engineering teams on data architecture.
Improve feature engineering and model training processes.
Ensure data quality, consistency, and governance standards.
Support scalable data processing frameworks.

Governance, Security & Compliance

Promote responsible and secure AI development practices.
Implement model validation and testing frameworks.
Ensure compliance with regulatory and governance requirements.
Support AI risk management initiatives.
Maintain documentation and technical standards.

Leadership & Innovation

Provide technical leadership and contribute to organizational AI strategy.
Mentor engineers and machine learning practitioners.
Evaluate emerging AI and machine learning technologies.
Lead proof-of-concept and innovation initiatives.
Support AI transformation and modernization efforts.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Bachelor's Degree in Computer Science, Data Science, Artificial Intelligence, Mathematics, Statistics, Engineering, or a related field.
Minimum 5 years of software engineering, machine learning, or AI development experience.
Strong expertise in machine learning algorithms, model development, and deployment.
Advanced proficiency in Python and machine learning frameworks.
Experience building enterprise-scale AI solutions.
Strong understanding of statistical analysis and predictive modeling.
Experience deploying machine learning models into production environments.
Knowledge of cloud computing and distributed systems.
Experience mentoring technical teams and leading projects.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder engagement abilities.
Experience working in Agile software development environments.

Nice to Have

Experience with TensorFlow, PyTorch, Scikit-learn, or XGBoost.
Experience with Generative AI and Large Language Models.
Knowledge of MLOps and CI/CD pipelines.
Cloud certifications in AWS, Azure, or GCP.
Experience with NLP, computer vision, or recommendation systems.
Knowledge of AI governance and responsible AI frameworks.
Master's Degree in AI, Data Science, or related field.
Experience leading enterprise AI transformation initiatives.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Apply About employer

More about this job

Responsibilities

Lead the design, development, and deployment of scalable enterprise-grade AI and machine learning solutions to drive business transformation. Responsibilities include managing the MLOps lifecycle, optimizing data strategies, and mentoring technical teams.

Requirements

Requires a Bachelor's degree in a quantitative field and at least 5 years of experience in software engineering or AI development. Candidates must be proficient in Python and machine learning frameworks with a proven track record of deploying models into production.

Skills

Machine Learning Architecture
MLOps
Python
Predictive Modeling
Statistical Analysis
Cloud Computing
Distributed Systems
Agile Development
TensorFlow
PyTorch
Scikit-learn
XGBoost
Generative AI
Large Language Models
NLP
Computer Vision

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
Machine Learning
MLOps
Python
TensorFlow
PyTorch
Scikit-learn
XGBoost
Generative AI
LLM
NLP
Computer Vision
Cloud Computing
AWS
Azure
GCP
CI/CD
Agile
Predictive Modeling
Data Architecture
Feature Engineering
AI Governance
Responsible AI
Enterprise AI
BPO
CX
XaaS
Distributed Systems
Statistical Analysis
Model Validation

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