Customer service representative jobs in Canada

Find customer service representative jobs across Canada. Choose a place, compare current openings and read the employer’s requirements.

Counted Sep 19, 2026

Hiring at a glance

View jobs

Open jobs: 1,788
Employers: 496

Advertised starting pay

Average starting payCAD / hour: $19.74Across 218 listings
Average starting payCAD / year: $45,905Across 47 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 2%31 listings
Hybrid: 7%133 listings
On-site: 91%1,622 listings

Not specified: <1% (2 listings)

Employers hiring include Circle K (229), Farm Boy Inc. (175), Dollar Tree Stores (169).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service representative jobs in Canada

Save this search

Full-Time Customer Service Representative (Urgently Hiring)
MCI
Edwardsville, Nova Scotia
Full-time
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver…
Lead Customer Service Representative
Circle K
Quispamsis, NB
As a Lead Customer Service Representative, you will enjoy:
Lead Customer Service Representative
Circle K
Grand Falls, NB
As a Lead Customer Service Representative, you will enjoy:
Customer Service Associate
Dollar Tree Stores
Chatham-Kent, ON
Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Customer Service Representative
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Abbotsford, British Columbia
$47,500 to $55,000 CAD / year
Full-time
At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the ke
Customer Service Agent- Industrial
Quincaillerie Richelieu Ltee
Toronto, Ontario
Full-time
Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial…
Customer Service Representative
U-Haul
Kamloops, BC
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a…
Customer Service Representative
Circle K
St. John's, NL
Full-time
As a Customer Service Representative, you will enjoy:
Customer Service Representative
Circle K
Elmira, ON
Part-time
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Entry-Level Call Centre Agent (Full-Time)
The Sydney Call Centre
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Full-time · Other
We are looking for call centre agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries,…
Contact Centre Representative II (Experienced)
The Sydney Call Centre
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Other
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver…
Préposé au service à la clientèle - Admin/Direction
Greenfield Global
Boucherville, Quebec
Full-time
Greenfield is looking for a Customer Service Representative to join our growing team.
Bilingual Call Centre Agent
Brink’s Inc
Toronto, Ontario
Part-time
The Brink’s National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.
Customer Service Agent 2-PT-Term-Stratford
Serco
Stratford, Ontario
Temporary
Provides excellent customer service during the delivery all Driver Examination Services.
Customer Service Representative (FULL-TIME)
MCI
Edwardsville, Nova Scotia
Full-time
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver…
Bilingual Customer Service Representative (FULL-TIME)
MCI
Edwardsville, Nova Scotia
Full-time
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver…
Customer Service Representative
Harding Medical
Halifax, Nova Scotia
Full-time
Harding Medical is searching for Customer Service Representative t
Customer Service Representative
U-Haul
Toronto, ON · Scarborough, Ontario
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive…
Customer Service Representative (Part time)
Circle K
Charlottetown, PE
Part-time
As a Customer Service Representative, you will enjoy:
Customer Service Representative
Inspire Direct Marketing
Remote, Canada
$20 to $24 CAD / hour
Full-time · Remote
…new ways to delight on every call. We are all about teamwork, customer connections and most importantly, having fun while we do…
Bilingual Customer Service Representative
MCI
Sydney, Nova Scotia
Full-time
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver…
Call Centre Agent
MCI
Sydney, Nova Scotia
Full-time
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver…
Customer Service Agent (Hiring Immediately)
MCI
Edwardsville, Nova Scotia
Full-time
We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support posit
Customer Service Agent
MCI
Sydney, Nova Scotia
Full-time
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver…
CUSTOMER SERVICE REPRESENTATIVE (Full-Time)
MCI
Sydney, Nova Scotia
Full-time
CUSTOMER SERVICE REPRESENTATIVE (FULL-TIME & PART-TIME)

MCI

Customer Service Representative (FULL-TIME)

Edwardsville, NS, Canada

Job type: Full-time

Apply About employer

Applications open in a new tab.

At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

Jump to the original description

Responsibilities

Customer Service Representatives will assist customers by answering questions, resolving issues, and troubleshooting basic technical concerns. They are expected to ensure every interaction results in a positive customer experience.

Requirements

Candidates must be at least 18 years old and possess a high school diploma or equivalent. Strong communication skills, basic computer skills, and a reliable attendance record are essential.

Experience

0 to 2 years

Education

high school

Working hours

40 hours per week

Work arrangement

On-site

Skills

Customer Service
Problem Solving
Communication
Interpersonal Skills
Data Entry
Technical Support
Microsoft Office
Teamwork
Reliability
Attendance

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Business Process Outsourcing
Technical Support
Account Management
Call Center
Cloud Technology
Healthcare
Retail
Government
Education
Telecom
E-commerce
Financial Services
Problem Solving
Data Entry
Microsoft Office

Original job description

Sydney, NS

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for enthusiastic Customer Service Representatives to provide exceptional support for inbound customer service, technical support, and account management programs. In this role, you will assist customers by answering questions, resolving issues, troubleshooting basic technical concerns, and ensuring every interaction results in a positive customer experience.

This is an excellent opportunity for individuals who enjoy helping others, solving problems, and working in a fast-paced, team-oriented environment. We offer comprehensive training, ongoing coaching, and excellent career advancement opportunities.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

Answer inbound customer inquiries professionally and courteously.
Resolve customer concerns through effective problem-solving.
Troubleshoot basic technical and account-related issues.
Process customer requests and maintain accurate account records.
Utilize company systems to document customer interactions.
Follow client procedures, compliance requirements, and quality standards.
Escalate complex customer concerns when necessary.
Achieve customer satisfaction, quality, and productivity goals.
Participate in ongoing training and development.
Maintain regular attendance and schedule adherence.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

Must be at least 18 years of age.
High school diploma or equivalent.
Excellent communication and interpersonal skills.
Basic computer and data entry skills.
Ability to type at least 20 words per minute.
Familiarity with Microsoft Office Suite.
Strong customer service and problem-solving abilities.
Ability to work independently and collaboratively.
Reliable with excellent attendance.

Preferred

One year of customer service, retail, hospitality, administrative, or contact centre experience.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

Must be at least 18 years of age.
High school diploma or equivalent.
Excellent communication and interpersonal skills.
Basic computer and data entry skills.
Ability to type at least 20 words per minute.
Familiarity with Microsoft Office Suite.
Strong customer service and problem-solving abilities.
Ability to work independently and collaboratively.
Reliable with excellent attendance.

Preferred

One year of customer service, retail, hospitality, administrative, or contact centre experience.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Apply About employer

Report this job