Customer service representative jobs in Canada

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Added 22 days ago
DT
Customer Service Associate I
Dollar Tree Stores
Surrey, BC
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 22 days ago
DC
Customer Service Associate
Dempsey Corp Canada
Toronto, ON
- $40,000 to $48,000 CAD / year
- Full-time
The intention is for this role to develop into a full Customer Service Representative position in our Food Division within approximately 12 months, based on performance and readiness.
Added 22 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 22 days ago
CK
Customer Service Representative
Circle K
New Minas, NS
- Part-time
Night shift premium
Added 22 days ago
B
Customer Service Representative - Mandarin Speaker
BMO
Toronto, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 22 days ago
ML
Customer Service Representative
Motion LP
Courtenay, BC
- Full-time
Consider joining us as a Customer Service Representative if:
Added 22 days ago
FL
Customer Service Representative
Fuze Logistics Services Inc
Mississauga, ON
- Full-time
We are seeking a Customer Service Representative to join our team in Mississauga!
Added 22 days ago
GF
Overnight Customer Service Representative (Motivator) - Oshawa Centre Mall
GoodLife Fitness
Oshawa, ON
- Part-time
OVERNIGHT CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)
Added 22 days ago
SI
Customer Service Representative
STANPAC INC.
Smithville, ON
- Up to $45,000 CAD / year
- Full-time
Monday to Friday, Day Shift
Added 22 days ago
Customer Service Representative
Circle K
Aulds Cove, NS
Night shift premium
Added 22 days ago
FB
Customer Service Representative
Farm Boy Inc.
Burlington, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 22 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 22 days ago
Customer Service Representative
Circle K
Dartmouth, NS
Night shift premium
Added 22 days ago
FB
Customer Service Representative
Farm Boy Inc.
Burlington, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 22 days ago
FB
Customer Service Representative
Farm Boy Inc.
London, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 22 days ago
FB
Customer Service Representative
Farm Boy Inc.
Waterloo, ON
- From $17.95 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 22 days ago
FB
Customer Service Representative
Farm Boy Inc.
Oakville, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 22 days ago
C
Bilingual Customer Service Representative, Personal Risk Service Centre (12 month contract)
Chubb
Toronto, ON
- Full-time
Must possess an aptitude for technical, detail-oriented work
Added 22 days ago
AP
Customer Service Representative
Allen Print
Halifax, NS
- Full-time
We are looking for an experienced and motivated Customer Service Representative to join our team. The successful candidate will be responsible for managing current client accounts, ensuring…
Added 22 days ago
FB
Customer Service Representative
Farm Boy Inc.
Waterloo, ON
- $17.95 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 22 days ago
Customer Service Representative (Bilingual - must speak English & Mandarin or Cantonese)
My Insurance Broker
Thornhill, ON
Employment Type: Full-time / Permanent / 5 Days in Office
Added 22 days ago
L
Customer Service Representative (Fixed Term)
LCBO
Mississauga, ON · GTA Retail Service Centre
- Part-time
The LCBO is seeking Holiday Customer Service Representatives who are passionate about delivering exceptional customer experiences in our retail stores across Ontario from November 16 to…
Added 22 days ago
GF
Customer Service Representative (Motivator) - Windsor Manning and Tecumseh
GoodLife Fitness
Tecumseh, ON · Windsor, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 22 days ago
GF
Customer Service Representative (Motivator) - Waterloo Weber and University
GoodLife Fitness
Waterloo, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 22 days ago
E
Customer service clerk
Esso
Carleton Place, ON
- Full-time

MCI

Full-Time Customer Service Representative (Urgently Hiring)

Edwardsville, NS, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Jul 9, 2026

Original job description

Sydney, NS

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Do you enjoy helping customers and creating positive experiences? We're hiring a Full-Time Customer Service Representative to provide exceptional support and ensure every customer receives professional, friendly service.

This is a great opportunity for individuals who enjoy working with people, solving problems, and making a difference every day.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

Assist customers by phone, email, or chat.
Respond to customer inquiries accurately and efficiently.
Resolve customer concerns with professionalism and empathy.
Maintain detailed and accurate customer records.
Process requests and follow established procedures.
Meet quality and productivity goals.
Work collaboratively with internal teams to resolve customer issues.
Deliver an exceptional customer experience with every interaction.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

Must be 18 years or older.
High school diploma or GED required.
Fluent in English.
Strong verbal and written communication skills.
Excellent problem-solving and active listening abilities.
Ability to multitask and work in a fast-paced environment.
Previous customer service experience is an advantage but not required.

Nice to Have

Previous outbound sales experience.
Call center sales experience.
Experience meeting sales quotas.
CRM software experience.
Upselling or cross-selling experience.
Bilingual or multilingual skills.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

Must be 18 years or older.
High school diploma or GED required.
Fluent in English.
Strong verbal and written communication skills.
Excellent problem-solving and active listening abilities.
Ability to multitask and work in a fast-paced environment.
Previous customer service experience is an advantage but not required.

Nice to Have

Previous outbound sales experience.
Call center sales experience.
Experience meeting sales quotas.
CRM software experience.
Upselling or cross-selling experience.
Bilingual or multilingual skills.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Apply on LinkedIn About employer

More about this job

Responsibilities

The Customer Service Representative will assist customers via phone, email, or chat, responding to inquiries and resolving concerns with professionalism. They will maintain accurate customer records and work collaboratively with internal teams to ensure an exceptional customer experience.

Requirements

Candidates must be at least 18 years old and possess a high school diploma or GED. Strong verbal and written communication skills, along with problem-solving abilities, are essential, and previous customer service experience is preferred but not required.

Skills

Customer Service
Communication
Problem-Solving
Active Listening
Multitasking
Empathy
Sales
CRM Software

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Business Process Outsourcing
Call Center
Technology Solutions
Healthcare
Retail
Government
Education
Telecom
E-commerce
Financial Services
CRM Software
Sales Quotas
Upselling
Cross-Selling

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Customer service representative jobs in Canada

Customer Service Associate I

Customer Service Associate

Customer Service Representative

Customer Service Representative

Customer Service Representative - Mandarin Speaker

Customer Service Representative

Customer Service Representative

Overnight Customer Service Representative (Motivator) - Oshawa Centre Mall

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Bilingual Customer Service Representative, Personal Risk Service Centre (12 month contract)

Customer Service Representative

Customer Service Representative

Customer Service Representative (Bilingual - must speak English & Mandarin or Cantonese)

Customer Service Representative (Fixed Term)

Customer Service Representative (Motivator) - Windsor Manning and Tecumseh

Customer Service Representative (Motivator) - Waterloo Weber and University

Customer service clerk

Contact us

Advertised starting pay

Where work happens

Work requirements

Customer service representative jobs in Canada