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Senior Sales Representative
NLG - Next Level Group
PE · Prince Edward Island, Canada
- Full-time
Next Level Group is conducting a confidential search on behalf of an established agricultural and produce business in Prince Edward Island seeking an experienced sales professional with a…
Added 9 mins ago
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CSR, Business Support
SaskPower
Prince Albert, SK
- Full-time
Assist with the development of training for the department
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Financial Advisor, Investment & Retirement Planning - Timberlea, Fort McMurray, Alberta
Scotiabank
Fort McMurray, AB
- Full-time
Promote the development and sustainable growth of proprietary investment business in the assigned market area by:
Added 9 mins ago
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Flight Control System Certification Specialist / Spécialiste de Certification des Systèmes de Commandes de Vol
Airbus
Montreal, QC
- Full-time
Vous avez une expérience comme DAD (Canada - Design Approval Designee) ou DER (US - Designated Engineering Representative), un atout significatif,
Added 9 mins ago
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Hiring T4
Ryder System, Inc.
Hamilton, ON
- Full-time
…supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a…
Added 9 mins ago
OI
HVAC Parts Outside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
Olympic International's Parts Division is seeking a motivated and customer-focused Outside Sales Representative to join our growing team. In this role, you will build and strengthen…
Added 9 mins ago
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Senior Project Manager
VSL International Ltd.
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
VSL, a Bouygues Construction subsidiary, operates worldwide. Holders of numerous patents, VSL focuses its development on an ambitious R & D policy. VSL has four main areas of activity: the…
Added 24 mins ago
Child Protection Social Worker 1-2 (Halifax, Dartmouth, Sackville)(Future Opportunities Stream)
The Government of Nova Scotia
NS
Department: Opportunities and Social Development
Added 24 mins ago
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Housing Coordinator
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Business Administration diploma is acceptable
Added 39 mins ago
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Customer Service Representative
RahrBSG
New Westminster, BC · Guelph, ON
- Full-time
RahrBSG is looking for an Account Representative in Guelph, ON or Delta, BC. The Customer Service Representative serves as the primary interface between the company and our customers in a…
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Director Progam Planning & Support
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…Health, the Director is responsible for contributing to the development and achievement of strategy by articulating gaps and needs. The Director supports strategy through the development…
Added 39 mins ago
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Route Service Representative - UniFirst Canada
UniFirst
AB
- Full-time
At UniFirst Canada, we Always Deliver - for our customers and our people. As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong…
Added 39 mins ago
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Route Service Representative
Cintas Canada
Toronto, ON · Etobicoke, ON
- Full-time
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell…
Added 39 mins ago
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Business Development Representative
The Portfolio Group
Toronto, ON
- $50,000 to $51,000 CAD / year
- Full-time
…expanding their sales team and are looking for confident, driven Business Development Representatives who want to build a successful career in a high-energy sales…
Added 39 mins ago
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Category Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
Lead tendering process including development of RFx, evaluation, negotiation and award.
Added 54 mins ago
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Parts Representative -Heavy Duty
Wajax
AB · Rocky View County, AB
- Full-time
…Secondary functions include customer service in support of the business of service and parts sales to the market, ensuring efforts are made to support repeat business by supporting front…
Added 54 mins ago
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Member Service Representative I (Full-Time, 18 Month Term) St. Mary's
Access Credit Union
Winnipeg, MB · St. Mary's Branch
- Full-time
Cross-sell all credit union products; solicit new members; foster business development through service excellence and product knowledge.
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Account Manager, Enterprise Sales
SOTI
Mississauga, ON
- Full-time
Lead as the account manager, the extended SOTI team(s) the full business cycle for complex business and value-based campaigns (including strategies in business development, successful…
Added 54 mins ago
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Senior / Staff Engineer, Applied AI (Float Intelligence)
Float
Remote, Canada
- Full-time
- Remote
…we’re looking for bold innovators to help shape the future of business finance in…
Added 54 mins ago
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Automotive B2B Sales Representative
Inspired HR
Vancouver, BC · Greater Vancouver Ar, BC
- Full-time
Wagonmaster Group is seeking an Automotive B2B Sales Representative to grow business throughout the Lower Mainland by developing relationships with independent automotive repair shops.
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Clinical Nurse Specialist, Gynecological Surgical Oncology Program - BC Cancer - Vancouver
Sanya’k̓ula
Vancouver, BC
- Full-time
The Clinical Nurse Specialist (CNS) contributes to the development of nursing knowledge, ongoing improvement of nursing practice, and nursing research for cancer nursing practice through…
Added 54 mins ago
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Intermediate Mechanical Designer
FVB Energy Inc.
Toronto, ON
- Full-time
District Energy is Our Business – Our Only Business
Added 1 hour ago
Broker Sales - Bilingual Sales Representative
OTIP Group of Companies (OTIP, Orbit, Curo)
Waterloo, ON
Identifying customer needs to build on existing products, including developing contact plans, introducing new products and services, and quoting and marketing personal insurance business.
Added 1 hour ago
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Financial Services Representative II
CIBC
Oshawa, ON
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 1 hour ago
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Financial Services Representative II
CIBC
Calgary, AB
- Full-time
You will be joining the Personal and Business Banking team, as the Financial Services Representative II you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference…

MCI

Onsite Call Center Representative (Urgent)

Sydney Indian Reserve No. 28A, NS, Canada
Sydney, NS, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: 1+ year of experience in customer service, tech support, sales, or administrative roles
Posting language: English
Posted: Nov 3, 2026

Original job description

Sydney, NS

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We are looking for enthusiastic Call Center Representatives to support inbound and outbound customer service, technical support and sales initiatives for a portfolio of well-known brands. You'll assist customers with inquiries, resolve issues and promote products and services while delivering a positive customer experience.

No prior call center experience is required! We welcome candidates from customer-facing industries such as retail, hospitality and food service. With our industry-leading training, you will develop the skills and confidence to succeed while building your career with a growing team.

If you are a confident communicator, a natural problem solver and a team player who brings a positive attitude to work each day, we would love to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

Handle inbound and outbound calls professionally and efficiently.
Resolve customer issues on the first call through effective problem-solving.
Research and retrieve information across systems to support customer needs.
Accurately document interactions and process claims.
Guide customers through options to find the best solutions.
Follow scripts, policies, and procedures while using available resources.
Protect customer privacy and handle sensitive information appropriately.
Escalate complex issues to the appropriate team members.
Stay current with training, updates, and program knowledge.
Maintain consistent attendance and adhere to scheduling requirements.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All Positive And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

Must be 18 years or older
High school diploma or equivalent
Strong communication and organizational skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual
Skilled in troubleshooting and follow-up
Able to multitask and self-manage effectively
Excellent interpersonal skills

PREFERRED QUALIFICATION & EXPERIENCE (NOT REQUIRED)

1+ year of experience in customer service, tech support, sales, or administrative roles
Experience in state or federal work environments

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

All Positive And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

Must be 18 years or older
High school diploma or equivalent
Strong communication and organizational skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual
Skilled in troubleshooting and follow-up
Able to multitask and self-manage effectively
Excellent interpersonal skills

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

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More about this job

Responsibilities

Handle inbound and outbound customer calls, resolve issues, research information, document interactions, and process claims while guiding customers toward suitable solutions. Follow scripts and policies, protect customer information, escalate complex cases, and maintain program knowledge and reliable attendance.

Requirements

Applicants must be at least 18 and have a high school diploma or equivalent, strong communication and organizational skills, typing speed of at least 20 WPM, and basic Microsoft Office and Windows proficiency. Reliability, troubleshooting, follow-up, multitasking, self-management, and interpersonal skills are required; prior call center experience is not required, while relevant customer service, technical support, sales, or administrative experience is preferred.

Skills

Customer Service
Inbound And Outbound Calling
Problem-Solving
Information Research
Claims Processing
Customer Issue Resolution
Communication
Organization
Typing
Microsoft Office
Windows Operating Systems
Troubleshooting
Follow-Up
Multitasking
Time Management
Customer Privacy

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Business Process Outsourcing
Contact Center
Customer Service
Technical Support
Sales
Inbound Calls
Outbound Calls
Claims Processing
Customer Issue Resolution
Problem-Solving
Information Research
Customer Privacy
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Windows
Typing
Troubleshooting
Follow-Up
Scheduling
Call Scripts

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