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Added 11 mins ago
Product Designer, Link
Stripe
Canada
…to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That…
Added 11 mins ago
Staff Engineer / AI Builder - Toronto
Robots and Pencils
Toronto, ON
We’re looking for a Staff AI Builder to lead the design and delivery of AI/ML systems. This role is ideal for an experienced engineer who thrives on architectural decisions, can confidently…
Added 26 mins ago
N
Business Development Executive - SAAS AND B2B
nugget.ai
Mississauga, ON
- Contract
Role Description The Business Development Executive – SAAS and B2B is a contract, on-site role based in Mississauga, ON. This position is responsible for identifying and developing new…
Added 26 mins ago
Senior Portfolio Manager- EPMO
CAMH
Toronto, ON
…project phases. This will include creation of documentation (business cases, requirements documents, status reports, etc.), development and execution of various plans (work plan,…
Added 26 mins ago
TA
Lead Product Manager, Real Time, Personalization, and AI
Treasure AI
Vancouver, BC
- $160,000 to $200,000 CAD / year
- Full-time
Collaborate with product leadership to align the Generative AI and AI Suite feature strategy with the company's overall business goals and objectives.
Added 41 mins ago
A
Vice President, Construction Management - Monark
AtkinsRéalis
Mississauga, ON
- Full-time
…the steward of Canadian CANDU® technology, our Nuclear Canada business continues to grow through major new build programs both domestically and…
Added 41 mins ago
OI
Senior Business Analyst
Optisigma Inc.
Ottawa, ON
- Full-time
At least 10 years of experience as a Business Analyst or Business Systems Analyst on enterprise-level business transformation, within the last 15 years;
Added 41 mins ago
AS
ILS Manager
AirPro SAR Services Inc.
Ottawa, ON
- Full-time
…activities - encompassing engineering, logistics, maintenance, IT systems, infrastructure, training and material support - throughout the entire product lifecycle. Our dedicated team…
Added 41 mins ago
PA
Sales Manager
PAL Airlines
Quebec, QC
- Full-time
Prepare proposals/bids, analyze current sales records, related business trends, and market development that demonstrates the benefits of PAL;
Added 56 mins ago
PI
Engineering Technology Specialist
Price Industries
Winnipeg, MB
- Full-time
Identify opportunities for design process improvement, automation, standardization, and improved integration between engineering and downstream business systems.
Added 56 mins ago
S
Registered Nurse (RN), Pediatric Intensive Care Unit (PICU) - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 56 mins ago
S
Registered Nurse, Operating Room Surgical Suite - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 56 mins ago
MD
Financial Management Transformation Program Consultant - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Experience establishing data governance practices such as metadata standards, data dictionaries, data quality rules, and supporting change management for new data systems.
Added 56 mins ago
PH
Health Emergency Management (HEM) Specialist, Projects and Initiatives
Provincial Health Services Authority
Prince George, BC
- Full-time
Added 56 mins ago
A
Digital Product Designer [AQ-25101]
Aquent
Toronto, ON
- Contract
Act as a strategic partner to product owners and business analysts, translating complex business requirements into elegant, user-centric experiences.
Added 56 mins ago
PH
Project Coordinator, Clinical Informatics
Provincial Health Services Authority
Vancouver, BC
- Full-time
…expenditures, produces confidential management reports, and assists the Business Analyst in developing business cases and briefing notes. Coordinates and attends regular confidential senior…
Added 56 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
…attainment, cost control, and operational efficiency while supporting business growth initiatives across the M&M Food Market network. The Manager collaborates closely with Merchandising,…
Added 56 mins ago
PH
Registered Nurse (RN), Oncology Clinic - BC Cancer Kelowna
Provincial Health Services Authority
Kelowna, BC
- Full-time
Commitment to beginning and continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism m
Added 56 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
…attainment, cost control, and operational efficiency while supporting business growth initiatives across the M&M Food Market network. The Manager collaborates closely with Merchandising,…
Added 56 mins ago
P
Senior Java Low Latency Developer
PeoplePilot
Mississauga, ON
- $120,000 to $130,000 CAD / year
- Full-time
We are seeking an experienced Senior Java Low Latency Developer to join our team in Mississauga, Ontario, working on high-performance enterprise applications . The ideal candidate will have…
Added 56 mins ago
TC
Director, Marketing and Business Development
TROIS Collective
Richmond Hill, ON
- $140,000 to $180,000 CAD / year
- Full-time
…Ontario, providing Accounting and Assurance, Tax Advisory, Business Valuations, Transaction Advisory, Litigation Support, and U.S. Tax services. Over the past decade, the firm has…
Added 56 mins ago
MC
Chef D'equipe
Moores Clothing
Vaudreuil-Dorion, QC
- Full-time
Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
Added 56 mins ago
E
APPLIED AI SOFTWARE DESIGNER
Ericsson
Ottawa, ON
- Full-time
…engineering experience and hands-on experience applying AI to developer workflows. You will use Large Language Models (LLMs), AI agents, knowledge systems, and software-analysis tools to…
Added 56 mins ago
TC
HR Advisor, Permanent Full time
The Corporation of UCLG
Athens, ON
- Full-time
Developing strong relationships and building an in-depth knowledge of the client’s business through proactive contact with the respective management teams, the HR Advisor will help to…
Added 1 hour ago
RM
Maintenance Person - Tall Pines
Regional Municipality of Peel
Brampton, ON
- Other
…professional responsibilities while at the same time ensures business operational needs and customer service expectations are…

MCI

Onsite Call Center Representative (Urgent)

Sydney Indian Reserve No. 28A, NS, Canada
Sydney, NS, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: 1+ year of experience in customer service, tech support, sales, or administrative roles
Posting language: English
Posted: Nov 3, 2026

Original job description

Sydney, NS

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We are looking for enthusiastic Call Center Representatives to support inbound and outbound customer service, technical support and sales initiatives for a portfolio of well-known brands. You'll assist customers with inquiries, resolve issues and promote products and services while delivering a positive customer experience.

No prior call center experience is required! We welcome candidates from customer-facing industries such as retail, hospitality and food service. With our industry-leading training, you will develop the skills and confidence to succeed while building your career with a growing team.

If you are a confident communicator, a natural problem solver and a team player who brings a positive attitude to work each day, we would love to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

Handle inbound and outbound calls professionally and efficiently.
Resolve customer issues on the first call through effective problem-solving.
Research and retrieve information across systems to support customer needs.
Accurately document interactions and process claims.
Guide customers through options to find the best solutions.
Follow scripts, policies, and procedures while using available resources.
Protect customer privacy and handle sensitive information appropriately.
Escalate complex issues to the appropriate team members.
Stay current with training, updates, and program knowledge.
Maintain consistent attendance and adhere to scheduling requirements.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All Positive And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

Must be 18 years or older
High school diploma or equivalent
Strong communication and organizational skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual
Skilled in troubleshooting and follow-up
Able to multitask and self-manage effectively
Excellent interpersonal skills

PREFERRED QUALIFICATION & EXPERIENCE (NOT REQUIRED)

1+ year of experience in customer service, tech support, sales, or administrative roles
Experience in state or federal work environments

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

All Positive And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

Must be 18 years or older
High school diploma or equivalent
Strong communication and organizational skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual
Skilled in troubleshooting and follow-up
Able to multitask and self-manage effectively
Excellent interpersonal skills

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

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More about this job

Responsibilities

Handle inbound and outbound customer calls, resolve issues, research information, document interactions, and process claims while guiding customers toward suitable solutions. Follow scripts and policies, protect customer information, escalate complex cases, and maintain program knowledge and reliable attendance.

Requirements

Applicants must be at least 18 and have a high school diploma or equivalent, strong communication and organizational skills, typing speed of at least 20 WPM, and basic Microsoft Office and Windows proficiency. Reliability, troubleshooting, follow-up, multitasking, self-management, and interpersonal skills are required; prior call center experience is not required, while relevant customer service, technical support, sales, or administrative experience is preferred.

Skills

Customer Service
Inbound And Outbound Calling
Problem-Solving
Information Research
Claims Processing
Customer Issue Resolution
Communication
Organization
Typing
Microsoft Office
Windows Operating Systems
Troubleshooting
Follow-Up
Multitasking
Time Management
Customer Privacy

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Business Process Outsourcing
Contact Center
Customer Service
Technical Support
Sales
Inbound Calls
Outbound Calls
Claims Processing
Customer Issue Resolution
Problem-Solving
Information Research
Customer Privacy
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Windows
Typing
Troubleshooting
Follow-Up
Scheduling
Call Scripts

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