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Added 7 hours ago
VC
Customer Success Representative
Valsoft Corporation
Remote, Canada
- $60,000 to $70,000 CAD / year
- Full-time
- Remote
As a Client Success Representative, you'll own the experience of our veterinary clients from their first day on the platform through every renewal. You'll onboard new practices, run…
Added 11 hours ago
FR
Security Concierge Supervisor
FirstService Residential Canada
Aurora, ON
- Full-time
Enforce client’s rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required.
Added 12 hours ago
QA/QC Program Engineer
Prime Data Centers
Canada
Identify and document all deficiencies discovered during onsite factory visits, propose corrective next steps
Added 14 hours ago
E
(Water Treatment Plant) Operator
EPCOR
Bowmanville, ON
- Full-time
…for treatment processes with process training to be provided onsite. Operators must be available and willing to be on…
Added 16 hours ago
RU
Office Clerk
Ricoh USA, Inc.
Toronto, ON
- Full-time
The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy, print and scanning…
Added 16 hours ago
TO
Customer Care Representative
The Ontario SPCA and Humane Society
Port McNicoll, ON
- $20 CAD / hour
- Full-time
Competitive compensation package including medical, dental and vision benefits (For permanent full-time employees)
Added 17 hours ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON · North York, ON
- Full-time
Enforce client’s rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required.
Added 1 day ago
CA
Machine Operator - Afternoon shift
Collins Aerospace
Oakville, ON
- Full-time
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our…
Added 1 day ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
Enforce client’s rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required.
Added 1 day ago
R
Machine Operator - Afternoon shift
RTX
Oakville, ON
- Full-time
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our…
Added 1 day ago
Construction Manager (Jansen Stage 2)
BHP
Canada
…Alternatively, you can enjoy the convenience and comfort of our onsite camp accommodation at Discovery Lodge during your…
Added 1 day ago
S
Représentant(e) des ventes – JR et traumatologie – Moncton / Associate Sales Representative - JR & Trauma - Moncton
Stryker
Moncton, NB · Canada, Virtual Address
- Full-time
As an Associate Sales Representative specializing in medical devices, you will promote and sell joint replacement and trauma solutions to healthcare professionals. You confidently conduct…
Added 1 day ago
FR
Heavy Duty Cleaner
FirstService Residential Canada
Toronto, ON
- Full-time
Enforce client’s rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required.
Added 1 day ago
FR
Security Concierge
FirstService Residential Canada
Burlington, ON
- Full-time
Enforce client’s rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required.
Added 1 day ago
MD
Construction Project Operations Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Construction Services: We serve as the State's owner's representative on construction projects for Minnesota state agencies. The cost and complexity of today's buildings, the importance of…
Added 2 days ago
RV
Non-Urgent Transfer Attendant
Renfrew Victoria Hospital
Renfrew, ON
- Contract
…60,000. Part of the Renfrew and Area Health Village, RVH provides medical, surgical and complex continuing care as well as extensive ambulatory care with over 30,000 emergency and clinic…
Added 2 days ago
FU
Facilities Manager
First United Church Community Ministry Society
Vancouver, BC
- Full-time
This role will be onsite at our location in the Downtown Eastside found at 320 E. Hastings Street, Vancouver.
Added 2 days ago
CG
Security Guard (Part Time) - Toronto
Commissionaires Great Lakes
Toronto, ON
- Part-time
As a front-line representative of our company and client’s site you must be highly reliable, work well under pressure, able to work with minimal supervision, have the ability to multitask…
Added 2 days ago
Machinist II
Westinghouse Electric Company, LLC
Peterborough, ON
You will report to the Shop Supervisor and be located onsite at our facility in Peterborough, Ontario, Canada.
Added 2 days ago
Shift Manufacturing Supervisor
Westinghouse Electric Company, LLC
Peterborough, ON
This is an onsite position working day shift, Monday to Friday.
Added 2 days ago
LM
Construction Sales & Rentals Representative
Leavitt Machinery
AB · Edmonton, AB
- Full-time
Leavitt Machinery is looking for a driven Outside Sales & Rentals Representative to join our team in Edmonton, Alberta. In this role, you will be responsible for leading the Construction…
Added 2 days ago
PT
Parts Sales Representative
Portland Tractor Inc
AB · Edmonton, AB
- Full-time
Portland Tractor Inc. is looking for an experienced Parts Sales Representative to join our team in Edmonton, Alberta. As the Parts Sales Representative, you will be responsible for…
Added 2 days ago
BS
Business Development Representative
Bulletproof Solutions Inc
Fredericton, NB
- Full-time
100% employer-paid medical, dental, and vision coverage
Added 2 days ago
MH
Global Business Development Representative Manager
Maya HTT
Remote, Canada
- Full-time
- Remote
We are looking for a Global Business Development Representative Manager to lead Maya HTT’s business development capability across geographies and commercial motions. This role will…
Added 2 days ago
FR
Security Concierge
FirstService Residential Canada
Oakville, ON
- Full-time
Enforce client’s rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required.

MCI

Onsite Call Center Representative (Urgent)

Sydney Indian Reserve No. 28A, NS, Canada
Sydney, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: 1+ year of experience in customer service, tech support, sales, or administrative roles
Posting language: English
Posted: Nov 3, 2026

Original job description

Sydney, NS

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We are looking for enthusiastic Call Center Representatives to support inbound and outbound customer service, technical support and sales initiatives for a portfolio of well-known brands. You'll assist customers with inquiries, resolve issues and promote products and services while delivering a positive customer experience.

No prior call center experience is required! We welcome candidates from customer-facing industries such as retail, hospitality and food service. With our industry-leading training, you will develop the skills and confidence to succeed while building your career with a growing team.

If you are a confident communicator, a natural problem solver and a team player who brings a positive attitude to work each day, we would love to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

Handle inbound and outbound calls professionally and efficiently.
Resolve customer issues on the first call through effective problem-solving.
Research and retrieve information across systems to support customer needs.
Accurately document interactions and process claims.
Guide customers through options to find the best solutions.
Follow scripts, policies, and procedures while using available resources.
Protect customer privacy and handle sensitive information appropriately.
Escalate complex issues to the appropriate team members.
Stay current with training, updates, and program knowledge.
Maintain consistent attendance and adhere to scheduling requirements.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All Positive And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

Must be 18 years or older
High school diploma or equivalent
Strong communication and organizational skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual
Skilled in troubleshooting and follow-up
Able to multitask and self-manage effectively
Excellent interpersonal skills

PREFERRED QUALIFICATION & EXPERIENCE (NOT REQUIRED)

1+ year of experience in customer service, tech support, sales, or administrative roles
Experience in state or federal work environments

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

All Positive And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

Must be 18 years or older
High school diploma or equivalent
Strong communication and organizational skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual
Skilled in troubleshooting and follow-up
Able to multitask and self-manage effectively
Excellent interpersonal skills

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Apply About employer

More about this job

Responsibilities

Handle inbound and outbound customer calls, resolve issues, research information, document interactions, and process claims while guiding customers toward suitable solutions. Follow scripts and policies, protect customer information, escalate complex cases, and maintain program knowledge and reliable attendance.

Requirements

Applicants must be at least 18 and have a high school diploma or equivalent, strong communication and organizational skills, typing speed of at least 20 WPM, and basic Microsoft Office and Windows proficiency. Reliability, troubleshooting, follow-up, multitasking, self-management, and interpersonal skills are required; prior call center experience is not required, while relevant customer service, technical support, sales, or administrative experience is preferred.

Skills

Customer Service
Inbound And Outbound Calling
Problem-Solving
Information Research
Claims Processing
Customer Issue Resolution
Communication
Organization
Typing
Microsoft Office
Windows Operating Systems
Troubleshooting
Follow-Up
Multitasking
Time Management
Customer Privacy

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Business Process Outsourcing
Contact Center
Customer Service
Technical Support
Sales
Inbound Calls
Outbound Calls
Claims Processing
Customer Issue Resolution
Problem-Solving
Information Research
Customer Privacy
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Windows
Typing
Troubleshooting
Follow-Up
Scheduling
Call Scripts

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