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Added 13 mins ago
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Financial Advisor, Investment & Retirement Planning - Timberlea, Fort McMurray, Alberta
Scotiabank
Fort McMurray, AB
- Full-time
…in our retail branch network, you are a member of the branch sales team responsible for contributing to the team’s overall success by meeting or exceeding negotiated deposit and investment…
Added 13 mins ago
Customer Service Representative - 2-4 Month Contract
Give and Go Prepared Foods
Toronto, ON
Responsible to provide excellent Customer Service to all internal and external Customers of Give & Go in accordance with the department’s target objectives.
Added 13 mins ago
Customer Service Representative - 12 Month Contract
Give and Go Prepared Foods
Toronto, ON
Responsible to provide excellent Customer Service to all internal and external Customers of Give & Go in accordance with the department’s target objectives.
Added 13 mins ago
Customer Success Representative
Jetson Home
North Vancouver, BC
Handle requotes as needed, collaborating with field service manager and sales.
Added 13 mins ago
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Flight Control System Certification Specialist / Spécialiste de Certification des Systèmes de Commandes de Vol
Airbus
Montreal, QC
- Full-time
…développement, certification, soutien à la production, soutien en service des systèmes de commandes de vol et systèmes hydrauliques pour l’avion A220. Nous avons des interactions…
Added 13 mins ago
OI
HVAC Parts Outside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
Olympic International's Parts Division is seeking a motivated and customer-focused Outside Sales Representative to join our growing team. In this role, you will build and strengthen…
Added 43 mins ago
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Customer Service Representative
RahrBSG
New Westminster, BC · Guelph, ON
- Full-time
RahrBSG is looking for an Account Representative in Guelph, ON or Delta, BC. The Customer Service Representative serves as the primary interface between the company and our customers in a…
Added 43 mins ago
DT
Project Manager
dp Technologies Group
Winnipeg, MB
- Full-time
Coordinate project activities and communication among vendors, the sales team, leadership, commissioning technicians, contractors, and clients.
Added 43 mins ago
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Route Service Representative - UniFirst Canada
UniFirst
AB
- Full-time
At UniFirst Canada, we Always Deliver - for our customers and our people. As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong…
Added 43 mins ago
CC
Route Service Representative
Cintas Canada
Toronto, ON · Etobicoke, ON
- Full-time
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell…
Added 43 mins ago
TC
On-Site Sales Representative
The Commencement Group
Victoria, BC
- Part-time
Convocation Flowers is looking to hire an On-Site Sales Representatives to join our team for the University of Victoria Fall Convocation ceremonies on November 9 & 10. We are a company that…
Added 58 mins ago
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Parts Representative -Heavy Duty
Wajax
AB · Rocky View County, AB
- Full-time
…parts, supplies and materials for inventory and support for the service department. Secondary functions include customer service in support of the business of service and parts sales to the…
Added 58 mins ago
SC
Member Service Representative
Sunrise Credit Union
Holland, MB
- Full-time
…services and identifies opportunities to cross sell or refer sales opportunities to other…
Added 58 mins ago
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Member Service Representative I (Full-Time, 18 Month Term) St. Mary's
Access Credit Union
Winnipeg, MB · St. Mary's Branch
- Full-time
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting…
Added 58 mins ago
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Account Manager, Enterprise Sales
SOTI
Mississauga, ON
- Full-time
…thereof. Tasks may involve project management, strategic planning, sales support, product design, service application, logistics, and…
Added 58 mins ago
SC
Financial Service Representative Development
StellerVista Credit Union
Castlegar, BC
- Full-time
As the Financial Services Representative, you will provide quality service to members and contribute to the success of the branch through the achievement of established retail sales goals…
Added 58 mins ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Abbotsford, BC
- $18.25 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 58 mins ago
IH
Automotive B2B Sales Representative
Inspired HR
Vancouver, BC · Greater Vancouver Ar, BC
- Full-time
Wagonmaster Group is seeking an Automotive B2B Sales Representative to grow business throughout the Lower Mainland by developing relationships with independent automotive repair shops.
Added 58 mins ago
GL
Financial Service Representative
goeasy Ltd.
Vaughan, ON
- Full-time
A day in the life of a Financial Service Representative:
Added 1 hour ago
GF
Customer Service Representative (Motivator) - Kingston
GoodLife Fitness
Kingston, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 1 hour ago
Broker Sales - Bilingual Sales Representative
OTIP Group of Companies (OTIP, Orbit, Curo)
Waterloo, ON
…reimagines what it means to deliver meaningful benefits support and…
Added 1 hour ago
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Personal Finance Advisor
Desjardins
Princeville, QC · Caisse Desjardins de L'Érable
- Full-time
Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement
Added 1 hour ago
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Financial Service Representative ( Cantonese )
CIBC
Toronto, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 1 hour ago
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Financial Services Representative II
CIBC
Oshawa, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 1 hour ago
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Financial Services Representative II
CIBC
Calgary, AB
- Full-time
You will be joining the Personal and Business Banking team, as the Financial Services Representative II you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference…

MCI

Onsite Call Center Representative (Urgent)

Sydney Indian Reserve No. 28A, NS, Canada
Sydney, NS, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: 1+ year of experience in customer service, tech support, sales, or administrative roles
Posting language: English
Posted: Nov 3, 2026

Original job description

Sydney, NS

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We are looking for enthusiastic Call Center Representatives to support inbound and outbound customer service, technical support and sales initiatives for a portfolio of well-known brands. You'll assist customers with inquiries, resolve issues and promote products and services while delivering a positive customer experience.

No prior call center experience is required! We welcome candidates from customer-facing industries such as retail, hospitality and food service. With our industry-leading training, you will develop the skills and confidence to succeed while building your career with a growing team.

If you are a confident communicator, a natural problem solver and a team player who brings a positive attitude to work each day, we would love to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

Handle inbound and outbound calls professionally and efficiently.
Resolve customer issues on the first call through effective problem-solving.
Research and retrieve information across systems to support customer needs.
Accurately document interactions and process claims.
Guide customers through options to find the best solutions.
Follow scripts, policies, and procedures while using available resources.
Protect customer privacy and handle sensitive information appropriately.
Escalate complex issues to the appropriate team members.
Stay current with training, updates, and program knowledge.
Maintain consistent attendance and adhere to scheduling requirements.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All Positive And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

Must be 18 years or older
High school diploma or equivalent
Strong communication and organizational skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual
Skilled in troubleshooting and follow-up
Able to multitask and self-manage effectively
Excellent interpersonal skills

PREFERRED QUALIFICATION & EXPERIENCE (NOT REQUIRED)

1+ year of experience in customer service, tech support, sales, or administrative roles
Experience in state or federal work environments

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

All Positive And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

Must be 18 years or older
High school diploma or equivalent
Strong communication and organizational skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual
Skilled in troubleshooting and follow-up
Able to multitask and self-manage effectively
Excellent interpersonal skills

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

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More about this job

Responsibilities

Handle inbound and outbound customer calls, resolve issues, research information, document interactions, and process claims while guiding customers toward suitable solutions. Follow scripts and policies, protect customer information, escalate complex cases, and maintain program knowledge and reliable attendance.

Requirements

Applicants must be at least 18 and have a high school diploma or equivalent, strong communication and organizational skills, typing speed of at least 20 WPM, and basic Microsoft Office and Windows proficiency. Reliability, troubleshooting, follow-up, multitasking, self-management, and interpersonal skills are required; prior call center experience is not required, while relevant customer service, technical support, sales, or administrative experience is preferred.

Skills

Customer Service
Inbound And Outbound Calling
Problem-Solving
Information Research
Claims Processing
Customer Issue Resolution
Communication
Organization
Typing
Microsoft Office
Windows Operating Systems
Troubleshooting
Follow-Up
Multitasking
Time Management
Customer Privacy

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Business Process Outsourcing
Contact Center
Customer Service
Technical Support
Sales
Inbound Calls
Outbound Calls
Claims Processing
Customer Issue Resolution
Problem-Solving
Information Research
Customer Privacy
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Windows
Typing
Troubleshooting
Follow-Up
Scheduling
Call Scripts

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