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Added 10 mins ago
NA
Customer Operations Coordinator
Normac Adhesive Products Inc.
Burlington, ON
- Full-time
· Escalate non-standard pricing, commercial terms, technical questions or unusual customer requirements to the appropriate Sales or Management representative.
Added 40 mins ago
GM
Commercial P&C Associate
Gore Mutual Insurance
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- Full-time
…portfolio. They are focused on developing their underwriting technical knowledge and supporting P&C…
Added 40 mins ago
CE
Représentant(e) technique des ventes – Soudage / Technical Sales Representative – Welding
Castolin Eutectic
Montreal, QC
- Full-time
We are looking for a Technical Sales Representative to grow our business across Quebec by developing strong customer relationships and delivering value-added technical solutions.
Added 40 mins ago
Counter Sales Associate
Sonepar
Chatham-Kent, ON · Chatham, ON
The Counter Sales Representative will be a core member of our Customer Service Sales Team. This position will primarily be responsible for all aspects of our customer’s counter buying…
Added 1 hour ago
Regional Sales Manager
Systemair
Mississauga, ON
This role demands a high level of technical and HVAC applications expertise to truly be successful. Proven experience with complex products such as highly configurable air handling…
Added 1 hour ago
NS
Registered Prosthetic Technician - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
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- Volunteer
…both inpatient and outpatients. Registered technicians provide technical expertise towards evaluation, treatment planning, individualized design, custom fabrication, implementation and…
Added 1 hour ago
NF
Renewable Energy Asset Manager
Natural Forces
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- Full-time
Act as the owner's representative for operations and maintenance agreements, service contracts, and third-party support arrangements.
Added 1 hour ago
D
Business Development Manager | Toronto
Digicast
Toronto, ON
- Full-time
You will own the Toronto market, identifying opportunities, meeting decision-makers, designing solutions with our technical team, and closing deals.
Added 1 hour ago
TI
Sr. Calibration Technician
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Burlington, ON
- Other
…in North America and beyond. With over 1,000 employees - in technical, consulting, operational, sales, finance, and corporate roles - we have stood the test of time by delivering on our…
Added 2 hours ago
GO
Customer Service Representative
Government of New Brunswick
Fredericton, NB
- Full-time
Service New Brunswick is seeking an individual to join the Fredericton team as a Customer Service Representative.
Added 2 hours ago
GO
Customer Service Representative
Government of New Brunswick
Burton, NB
- Full-time
Service New Brunswick is seeking an individual to join the Burton team as a Customer Service Representative.
Added 2 hours ago
CO
Leader, Interface, Permits, License, Approvals, and Agreements
City of Calgary
Calgary, AB
- $151,858 to $189,822 CAD / year
- Full-time
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services,…
Added 2 hours ago
Registered Prosthetic Technician - Rehabilitation & Supportive Care Services
Nova Scotia Health and IWK Health
Halifax, NS
…both inpatient and outpatients. Registered technicians provide technical expertise towards evaluation, treatment planning, individualized design, custom fabrication, implementation and…
Added 3 hours ago
C
Site Foreman - FIFO
Convergint
Fort McMurray, AB
- Full-time
…Working Foreman, you will serve as Convergint's primary on-site representative for the IOL Kearl Service and Maintenance Contract. This role combines field leadership, customer…
Added 3 hours ago
M
Onsite Call Center Representative (Urgent)
MCI
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
We are looking for enthusiastic Call Center Representatives to support inbound and outbound customer service, technical support and sales initiatives for a portfolio of well-known brands.…
Added 3 hours ago
AS
Field Service Representative (FSR) - Trenton
AirPro SAR Services Inc.
Trenton, ON
- Full-time
We’re currently looking for a Field Service Representative (FSR) to join our growing team. You’ll be the critical link between AirPro and the customer, helping ensure fleet readiness at the…
Added 3 hours ago
TS
Onsite Call Center Representative (Urgent)
The Sydney Call Centre
Sydney, NS
- Other
We are looking for enthusiastic Call Center Representatives to support inbound and outbound customer service, technical support and sales initiatives for a portfolio of well-known brands.…
Added 3 hours ago
MC
Onsite Call Center Representative (Urgent)
MCI Careers
Sydney, NS
- Full-time
We are looking for enthusiastic Call Center Representatives to support inbound and outbound customer service, technical support and sales initiatives for a portfolio of well-known brands.…
Added 6 hours ago
HI
Junior Technical Sales/Sales Assistant
Hillmar Industries Ltd.
Delta, BC
- Full-time
Job Title: Junior Technical Sales Representative/ Sales Assistant
Added 8 hours ago
MD
Appeals Officer - Revenue Tax Specialist Senior/Principal
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Saint-Paul, NB · St.-Paul, NB
- Full-time
…evaluating the issues, negotiating with the taxpayer or their representative, preparing notices of determination or settlement documents, and communicating with department employees. This…
Added 8 hours ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Ottawa, ON
- $52,000 to $59,000 CAD / year
- Full-time
Act as the Corporate team’s lead representative in the Digital and Strategy (DAS) project discussions.
Added 9 hours ago
GD
Specialist, Trainer Maintenance
General Dynamics Land Systems–Canada
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- Full-time
Operate and/or maintain military vehicles and equipment in a Field Service Representative or testing role
Added 10 hours ago
S
Radiological Technologist, Pediatric Procedures, Diagnostic Imaging X-Ray - BC Children’s Hospital
Sanya’k̓ula
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- Full-time
Process images, checks images for technical and diagnostic quality and stores images using appropriate equipment.
Added 10 hours ago
BB
AV Estimator lI
Bosch Building Technologies North America
Toronto, ON
- Full-time
Experience in a technical sales or system design role considered an asset
Added 10 hours ago
DB
Alterations Specialist
David's Bridal
Cambridge, ON
- $21.55 to $23.9 CAD / hour
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…is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and…

MCI

Onsite Call Center Representative (Urgent)

Sydney Indian Reserve No. 28A, NS, Canada
Sydney, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: 1+ year of experience in customer service, tech support, sales, or administrative roles
Posting language: English
Posted: Nov 3, 2026

Original job description

Sydney, NS

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We are looking for enthusiastic Call Center Representatives to support inbound and outbound customer service, technical support and sales initiatives for a portfolio of well-known brands. You'll assist customers with inquiries, resolve issues and promote products and services while delivering a positive customer experience.

No prior call center experience is required! We welcome candidates from customer-facing industries such as retail, hospitality and food service. With our industry-leading training, you will develop the skills and confidence to succeed while building your career with a growing team.

If you are a confident communicator, a natural problem solver and a team player who brings a positive attitude to work each day, we would love to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

Handle inbound and outbound calls professionally and efficiently.
Resolve customer issues on the first call through effective problem-solving.
Research and retrieve information across systems to support customer needs.
Accurately document interactions and process claims.
Guide customers through options to find the best solutions.
Follow scripts, policies, and procedures while using available resources.
Protect customer privacy and handle sensitive information appropriately.
Escalate complex issues to the appropriate team members.
Stay current with training, updates, and program knowledge.
Maintain consistent attendance and adhere to scheduling requirements.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All Positive And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

Must be 18 years or older
High school diploma or equivalent
Strong communication and organizational skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual
Skilled in troubleshooting and follow-up
Able to multitask and self-manage effectively
Excellent interpersonal skills

PREFERRED QUALIFICATION & EXPERIENCE (NOT REQUIRED)

1+ year of experience in customer service, tech support, sales, or administrative roles
Experience in state or federal work environments

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

All Positive And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:

Must be 18 years or older
High school diploma or equivalent
Strong communication and organizational skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual
Skilled in troubleshooting and follow-up
Able to multitask and self-manage effectively
Excellent interpersonal skills

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

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More about this job

Responsibilities

Handle inbound and outbound customer calls, resolve issues, research information, document interactions, and process claims while guiding customers toward suitable solutions. Follow scripts and policies, protect customer information, escalate complex cases, and maintain program knowledge and reliable attendance.

Requirements

Applicants must be at least 18 and have a high school diploma or equivalent, strong communication and organizational skills, typing speed of at least 20 WPM, and basic Microsoft Office and Windows proficiency. Reliability, troubleshooting, follow-up, multitasking, self-management, and interpersonal skills are required; prior call center experience is not required, while relevant customer service, technical support, sales, or administrative experience is preferred.

Skills

Customer Service
Inbound And Outbound Calling
Problem-Solving
Information Research
Claims Processing
Customer Issue Resolution
Communication
Organization
Typing
Microsoft Office
Windows Operating Systems
Troubleshooting
Follow-Up
Multitasking
Time Management
Customer Privacy

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Business Process Outsourcing
Contact Center
Customer Service
Technical Support
Sales
Inbound Calls
Outbound Calls
Claims Processing
Customer Issue Resolution
Problem-Solving
Information Research
Customer Privacy
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Windows
Typing
Troubleshooting
Follow-Up
Scheduling
Call Scripts

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