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Added 13 mins ago
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McKesson

Analyste de Soutien Bilingue

Montreal, QC, Canada

$54,100 - $90,100 · Full-time

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Job details

Pay: $54,100 - $90,100
Job type: Full-time
Posting language: English · French
Posted: Oct 9, 2026

Original job description

English section of this bilingual listing.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Résumé du poste

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$54,100 - $90,100

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

Read the full bilingual original

Résumé du poste

L’analyste de soutien est responsable du dépannage et de la résolution des problèmes reliés aux échecs mécaniques, aux échecs et / ou pannes de matériels informatiques, aux pannes de logiciels, aux problèmes de réseaux, d’utilisateurs, ainsi qu’aux supports d’implantations de nouveaux clients. L’analyste de soutien doit exercer un jugement indépendant afin de déterminer la source du problème et, par le fait même, trouver la façon la plus appropriée pour le résoudre. Comme les produits McKesson se trouvent dans les environnements stratégiques déterminants des hôpitaux et des pharmacies de détail, les décisions doivent être prises de façon à assurer un temps de fonctionnement maximal de l’équipement. Bien que les ressources sont disponible, nous nous attendons que l’Analyste puisse répondre à plus de 70% des appels de service.

Section A - Responsabilités spécifiques

Compétences analytiques et de résolution de problèmes
Capacité à travailler de manière autonome
Fournir un support matériel / logiciel dans un environnement Windows avec une connaissance avancée de la prise en charge de la suite Microsoft Windows
Surveiller la file d'attente des appels entrants et répondre aux appels pour maintenir les niveaux de service établis
Enregistrer et / ou maintenir des informations précises dans le système de billetterie pour tous les dispositifs d'automatisation
Documenter correctement toutes les interactions avec les clients et les actions de dépannage dans le système de suivi des appels du service
Gérez les appels ouverts pour garantir un temps de résolution approprié
Acquérir des connaissances techniques pour tous les nouveaux produits et solutions qui doivent être pris en charge
Assister et soutenir à distance les techniciens sur le terrain

Section B - Compétences et habiletés requises

Bilinguisme conversationnel français et anglais - oral et écrit
Maîtrise des applications Windows (Excel, Word, PowerPoint….)
Maîtrise de la communication écrite/orale
Excellentes capacités d'organisation; capacité à prioriser et multi-tâches

Esprit d'équipe toujours prêt à aider ses pairs et son superviseur à atteindre les objectifs personnels et d'équipe
Capable de travailler dans des conditions stressantes
Flexible, créatif, motivé, avec de bonnes compétences interpersonnelles
Connaissance des logiciels d'accès à distance (TeamViewer, Remote Desktop,…)
Capacité de communiquer facilement avec des personnes de divers secteurs
Expérience dans des bases de données comme SQL Serveur
Comprendre HL7 serait un atout
Expérience avec Microsoft Office
Une expérience en robotique ou en équipement biomédical serait un atout
Autres tâches assignées

Section C - Conditions de travail

Les heures de travail sont établies en fonction des besoins des clients d'automatisation
Le poste nécessite des quarts de travail rotatifs entre 7h30 et 19h00
Peut nécessiter des heures de travail supplémentaires
Centre de conditionnement physique aussi disponible au bureau
Des douches de bureau sont disponibles
Excellents avantages sociaux d'entreprise

Section D - Scolarité et expérience minimales requises

Diplôme collégial avec des études en informatique, électronique, robotique ou l’équivalent
Minimum d’un an d’expérience est requis, préférablement dans un environnement du service client et avec les bases de données et/ou expérience en robotique et électronique

Le.la titulaire de ce poste aura à soutenir de façon quotidienne des clients internes et/ou externes à l’extérieur du Québec et/ou aux États-Unis. Par conséquent, ce poste requiert une maîtrise de l’anglais à l’écrit et à l’oral. Veuillez noter que le nombre de postes dont les tâches requièrent une connaissance de la langue anglaise a été restreint dans la mesure du possible.

Career Level – IC – Professional – P1

Our Base Pay Range for this position

$54,100 - $90,100

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

Join us at McKesson!

Apply About employer

More about this job

Responsibilities

The support analyst is responsible for troubleshooting and resolving hardware, software, and network issues while maintaining accurate documentation in the ticketing system. They must provide remote support to field technicians and ensure maximum equipment uptime for hospital and pharmacy clients.

Requirements

Candidates must possess a college diploma in IT, electronics, robotics, or an equivalent field with at least one year of relevant experience. Proficiency in English and French, along with strong technical skills in Windows environments and database systems, is required.

Skills

Troubleshooting
Hardware support
Software support
Windows environment
Microsoft Office
Technical support
Customer service
SQL Server
HL7
Remote access software
TeamViewer
Remote Desktop
Communication
Problem solving
Multitasking
Bilingualism

Benefits

Annual bonus
Long-term incentive opportunities
Fitness center
Excellent corporate benefits

Visa sponsorship

Not detected in the job text

Keywords

Analyst
Technical Support
Windows
Microsoft Office
Excel
Word
PowerPoint
SQL Server
HL7
TeamViewer
Remote Desktop
Robotics
Biomedical equipment
Hardware
Software
Networking
Customer Service
Troubleshooting
Ticketing System
Healthcare
IT Support
Electronics
Bilingual
Hybrid
Automation

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