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Added 6 mins ago
(CAN) Customer Service Manager
Walmart Canada
Yellowknife, NT
$15 CAD / hour
Full-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 6 mins ago
Manager, Pipe Integrity
South Bow
Calgary, AB
Full-time
Knowledge of pipeline integrity management systems, engineering governance, management of change, technical standards and regulatory compliance practices.
Added 6 mins ago
(CAN) Customer Service Manager
Walmart Canada
ON · Kenora, ON
$15 CAD / hour
Full-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 6 mins ago
(CAN) Customer Service Manager
Walmart Canada
ON · Kenora, ON
$15 CAD / hour
Full-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 6 mins ago
(CAN) Gérant du service à la clientèle
Walmart Canada
Sherbrooke, QC
Full-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 6 mins ago
(CAN) Customer Service Manager
Walmart Canada
New Westminster, BC
$15 CAD / hour
Full-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 6 mins ago
Customer Service Manager
Walmart Canada
Oshawa, ON
$15 CAD / hour
Full-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 6 mins ago
Temporary Sales Support Associate
Coach
Richmond, BC
Part-time
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product…
Added 6 mins ago
QMS Specialist (Marine Operations)
Pacific Pilotage Authority | Administration de pilotage du Pacifique
Vancouver, BC
Full-time
This is an exciting opportunity to help strengthen the systems, standards, and safeguards that support safe marine pilotage across British Columbia’s coast. As the PPA continues to…
Added 6 mins ago
Temporary Sales Support Associate
Coach
Burnaby, BC
Part-time
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product…
Added 6 mins ago
Part-Time Sales Associate - Famous Footwear CAN
Famous Footwear
Montreal, QC · Greater Montreal Metropolitan Area
Part-time
Essential Functions: Other responsibilities may be performed as needed to ensure the needs of the business are met. Overtime hours may be required to meet business needs.
Added 6 mins ago
Business Planning Analyst
Government of Alberta
AB
…Corporate Planning Branch provides leadership and support for business planning, operational planning and reporting, research and analysis in support of environmental scanning Enterprise…
Added 6 mins ago
Warehouse Systems & Process Improvement Specialist
Charger Logistics Inc
Brampton, ON
Full-time
5–8+ years of experience in warehouse operations, WMS, business systems or process improvement.
Added 6 mins ago
Software Engineer, Revenue and Financial Automation
Stripe
Canada
…suite of products that let our users model and operate their business more efficiently. You will work on projects that span technologies, systems, and processes where you will design,…
Added 6 mins ago
Business and Commercial Lending Coordinator
Vancity
Vancouver, BC
Full-time
As a Business & Commercial Lending Coordinator, you will play a critical role in supporting the delivery of exceptional service to our business and commercial members by ensuring loan…
Added 21 mins ago
Senior LE/WM/EWM Consultant
Sonova AG
Kitchener, ON
$112,200 to $168,000 CAD / year
Analyze business requirements and translate them into SAP EWM and LE/WM functional solutions.
Added 21 mins ago
Team Lead Software Engineer
Longboard Architectural Products
Abbotsford, BC
$90,000 to $115,000 CAD / year
Full-time
…a small team of developers supporting our manufacturing and business operations. Reporting to the Business Systems Manager, this role plays a critical part in designing, building, and…
Added 21 mins ago
Co-op/ Intern Application Security Analyst
Kinaxis Inc.
Ottawa, ON
Internship
As an Intern in Product Security, you will partner closely with stakeholders across the business, including Corporate IT, Cloud Services, Product Development and technology partners to…
Added 21 mins ago
Temporary Fashion Associate - Reitmans Guildford Town Centre
Reitmans (Canada) Ltée/Ltd
Surrey, BC
Part-time
Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
Added 21 mins ago
Material Handler/Counter sales
EMCO Corporation
Kamloops, BC
Full-time
…organization with the agility and entrepreneurial spirit of a growing…
Added 35 mins ago
Territory Account Manager, B1 (2026-9516)
Johnston Equipment
Calgary, AB
Full-time
We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers’…
Added 35 mins ago
Personal Lines Insurance Broker
Hughes Recruitment & Strategy Collective
Saskatoon, SK
Full-time
…in the city. Since opening in Saskatoon in 1982, the family business has served clients who now send their children and grandchildren through the same doors. Today, the founder’s three…
Added 35 mins ago
Accounts Payable
Harris Computer
NB · New Brunswick, Canada
Full-time
Harris Computer Systems is seeking an Accounts Payable (AP) Clerk;
Added 35 mins ago
Salesforce Functional Consultant (Financial Services Cloud)
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
Full-time
…delivering innovative, customer-focused solutions across multiple business…
Added 35 mins ago
Temporary Sales Support Associate
Coach
Niagara-on-the-Lake, ON
Part-time
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product…

McKesson

Business Analyst

Mississauga, ON, Canada

Pay: $99,100 - $132,100
Job type: Full-time
Apply by: Nov 2, 2026
Experience: 7+ years of experience in Business Analysis, Business Systems Analysis, IT Operations Analysis, Service Operations, or related fields.
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

McKesson is seeking a highly analytical and collaborative Business Analyst to support service operations, reporting, operational excellence, and AI-enabled business transformation initiatives. In this role, you will partner with business and technology stakeholders to translate operational needs into actionable requirements, data insights, reporting solutions, and process improvements.

You will leverage service and operational data to identify trends, improve decision-making, enhance service performance, and drive measurable business outcomes. The ideal candidate combines strong business analysis expertise with experience in reporting, metrics, IT service management processes, and emerging AI technologies that accelerate insight generation and operational efficiency.

What You'll Do

Partner with business, operational, and technology teams to gather, document, and prioritize business and system requirements.

Analyze service, operational, incident, and performance data to identify trends, risks, opportunities, and improvement recommendations.

Develop and maintain operational dashboards, service reports, KPI reporting, SLA metrics, and governance deliverables.

Translate complex business needs into clear functional requirements, user stories, process flows, and solution recommendations.

Facilitate workshops, stakeholder discussions, and requirements sessions to align business objectives and technology solutions.

Use AI-enabled tools to analyze large datasets, accelerate reporting, generate insights, summarize operational trends, and improve decision-making.

Support incident reviews, root-cause analysis activities, service improvement initiatives, and operational governance processes.

Collaborate with cross-functional teams to ensure solutions align with security, compliance, architectural, and business standards.

Basic Requirements

7+ years of experience in Business Analysis, Business Systems Analysis, IT Operations Analysis, Service Operations, or related fields.

Experience gathering, documenting, and managing business, functional, and technical requirements.

Experience with IT or operations business analysis, including service reporting, operational metrics, KPI development, and requirements gathering.

Experience analyzing service performance, operational data, incident trends, and SLA metrics to drive business decisions.

Ability to translate data insights into actionable recommendations and clear stakeholder requirements.

Strong stakeholder management, facilitation, communication, and documentation skills.

Bachelor's degree or equivalent combination of education and relevant experience.

Experience working with cross-functional business and technology teams in complex enterprise environments.

Preferred Skills / Experience

Experience using AI tools to analyze data, create reports, generate insights, and improve operational decision-making.

Experience using AI tools to draft service and incident reports, summarize incidents, automate routine reporting, prepare governance content, or accelerate root-cause analysis.

Knowledge of IT Service Management (ITSM) practices including Incident, Problem, Change, and Service Level Management.

Experience with business process optimization, process automation, intelligent document processing, or operational excellence initiatives.

Experience with predictive analytics, dashboarding, reporting platforms, and data visualization tools.

Familiarity with Agile, Scrum, SAFe, or hybrid delivery methodologies.

Experience leading complex stakeholder discussions and influencing decision-making across multiple teams.

Healthcare, supply chain, distribution, or regulated-industry experience is a plus.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$99,100 - $132,100

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

Apply About employer

More about this job

Responsibilities

The Business Analyst will partner with stakeholders to translate operational needs into actionable requirements, data insights, and process improvements. They will leverage service and operational data to drive measurable business outcomes and support AI-enabled business transformation initiatives.

Requirements

Candidates must have 7+ years of experience in business or IT operations analysis with a strong background in requirements gathering and service reporting. A bachelor's degree or equivalent experience is required, along with proficiency in analyzing complex datasets and managing stakeholder relationships.

Skills

Business analysis
Data analysis
IT service management
Reporting
KPI development
SLA metrics
Stakeholder management
Process improvement
AI-enabled tools
Requirements gathering
Operational excellence
Incident management
Root-cause analysis
Dashboarding
Data visualization

Benefits

Total rewards

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
IT Operations
Service Operations
AI
Data Insights
KPI
SLA
ITSM
Incident Management
Problem Management
Change Management
Process Automation
Predictive Analytics
Dashboarding
Agile
Scrum
SAFe
Healthcare
Supply Chain
Operational Governance
Functional Requirements
User Stories
Root-cause Analysis
Business Transformation
Compliance
Security Standards
Data Visualization
Stakeholder Facilitation
Operational Excellence
Reporting Platforms

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