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Added 10 hours ago
IT Office Coordinator
Jobbe
Antigonish, NS
Full-time
…support to the IT Services department, reporting directly to the Director of IT Services. This position serves as a central coordination point for departmental activities, facilitating…
Added 2 days ago
Event Audio Visual Technician, Sheraton Gateway, Toronto Full Time
Encore Global
Toronto, ON
Full-time
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…
Added 2 months ago
PROJECT MANAGER
Design Electronics
Niagara Falls, ON
Full-time
Reporting to the Director of Operations, the Project Manager (Integrated Technology) will work closely with leadership, multi-disciplinary teams, and sub-contractor trades to manage…
Added 1 day ago
Technology Lead (Director), Enterprise Platforms and Operations
Tundra Technical Solutions
Toronto, ON
$140,000 to $145,000 CAD / year
Full-time
Our client is seeking a strategic, highly collaborative technology leader to take comprehensive ownership of our enterprise platforms and corporate ecosystem. As the Technology Lead,…
Added 5 days ago
Regional Aftermarket Sales Manager
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Added 5 days ago
Director, M&A Operations
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Toronto, ON
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Added 3 days ago
Environmental Health and Safety Manager (EHS Manager)
Asahi Kasei
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This position reports to the Sr. Environmental Health & Safety Director in our corporate North America office, working directly with local plant leadership as we continue the startup phase.
Added 1 month ago
Director of Maintenance & Environmental Services
TIDAL VIEW MANOR
Yarmouth, NS
$85,000 to $91,000 CAD / year
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7+ years of experience in commercial building operations and maintenance, preferably in a health care or long-term care setting. Post-secondary diploma or certification in a related field…
Added 1 day ago
Senior Director, Travel Operations & Customer Experience
TripArc
Toronto, ON
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Added 2 days ago
Associate Director DevOps Developer
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Added 1 day ago
Quality Control Technician
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Senior Director, HR Program Delivery - SLC Management
SLC Management
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Senior Director, HR Program Delivery – SLC Management
Added 2 days ago
Senior Director, HR Program Delivery - SLC Management
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
Senior Director, HR Program Delivery – SLC Management
Added 2 days ago
Associate Director Administration
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Brown Student Serv.
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Added 2 days ago
Product Owner, Retail Systems
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Toronto, ON
Full-time
Under the direction of the Director, Retail Operations, the Product Owner, Retail Systems owns the Shopify POS product within the agile Retail Pod. The role sets priorities for point of…
Added 1 day ago
Senior Director, Travel Operations & Customer Experience
TripArc
Toronto, ON
We’re looking for a Senior Director, Travel Operations & Customer Experience to own the promise after the sale: care, servicing, fulfillment, and the assisted trip design a premium…
Added 1 day ago
Senior Director, HR Program Delivery - SLC Management
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Toronto, ON
Full-time
Senior Director, HR Program Delivery – SLC Management
Added 2 days ago
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Barrie, ON
Reports To: Director, Services and Community Engagement (York Region)
Added 2 days ago
Program Support Representative
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Toronto, ON · Greater Toronto, ON
Other
Hennick Humber Hospital is North America’s first fully digital hospital. Through robotics and advanced technology, patients benefit from less pain, fewer complications, and shorter hospital…
Added 2 days ago
Director, AI Delivery Squad Lead, Underwriting
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Toronto, ON · Waterloo, ON · Montreal, QC
Full-time
The Director of AI, Delivery Squad Lead is accountable for the end-to-end execution of AI powered underwriting initiatives (i.e., Life Insurance Underwriting, Automated Underwriting,…
Added 1 day ago
Oracle HCM Technical Specialist
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Guelph, ON
Full-time
…expert for our Oracle HCM Cloud environment. Reporting to the Director, HCM Technology, Analytics & Compensation, this role is responsible for the ongoing technical operations, stability,…
Added 1 day ago
Event Audio Visual Technician- Part Time-Full Time Victoria
Encore Canada
Victoria, BC
Full-time · Part-time
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…
Added 1 day ago
Event Audio Visual Technician, The Westin Ottawa - Full Time
Encore Canada
Ottawa, ON
Full-time
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…
Added 1 day ago
Event Audio Visual Technician- Fairmont Lake Louise
Encore Canada
Lake Louise, AB
Full-time
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…
Added 1 day ago
Event Audio Visual Technician, Sheraton Gateway, Toronto Full Time
Encore Canada
Toronto, ON
Full-time
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…

McKesson

Director, HR Service Delivery Systems

Mississauga, ON, Canada
Toronto, ON, Canada
Montreal, QC, Canada

Pay: $122,100 - $162,800
Job type: Full-time
Experience: Degree or equivalent and typically minimum 10 years of relevant experience.
Posting language: English
Posted: Sep 2, 2026

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Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Summary

The Employee Care Team provides HR support to all McKesson employees and people leaders. The Employee Care Team’s mission is “Helping employees with everyday HR needs and coaching people leaders to effectively lead their teams.” The Strategy & Enablement team within the Employee Care team enables Employee Care to achieve their mission through delivering a great self-service HR experience enabled by easy-to-use technology and employee-centric HR content, and by equipping HR representatives with the latest information so they can provide exceptional service to employees when more support is needed beyond the self-service offerings.

The Director HR Service Delivery Systems goal is to enhance how HR service delivery systems work, leverage automation and AI responsibly, and enhance and build people technology that enables teams to deliver exceptional employee service experience. This role is responsible for the strategic and operational ownership of HR Service Delivery platforms (e.g., ServiceNow) from a business perspective. This role serves as the primary liaison between HR service delivery stakeholders and technology teams to ensure the platform delivers measurable business value, exceptional employee experience, and scalable HR service operations.

Activities include scoping current-state HR processes and workflows to identify friction points, manual workarounds, duplication, and areas prone to human error; use findings to design simplified, future-state workflows that are scalable, intuitive, and adoption-ready. Align platform capabilities with HR Shared Services, employee experience, and business objectives.

Owns: Product strategy, governance, demand management, prioritization, roadmap, business requirements, stakeholder alignment, release preparedness, adoption, and value realization.

Does Not Own: Technical architecture, platform administration, integrations, development, infrastructure, or security configuration.

The ideal candidate brings HR shared service delivery expertise (including workflows), technology fluency, AI curiosity, change enablement capability, and the discipline to translate business needs into scalable, data-informed products, workflows, and adoption plans.

Key Responsibilities (List the top five to seven essential responsibilities in priority order.)

Develop and maintain the service delivery strategy and roadmap, including ServiceNow HRSD business product vision and strategy for HR Services operations technology such as the phone and quality monitoring platforms.

Lead governance, enhancements and demand management including process, forums, and decision-making activities. Manage intake, assessment, prioritization, and approval of enhancement requests.

Identify, evaluate, and implement enhancement opportunities to streamline or improve processes, enhance system functionality, and increase self-service capabilities.

Drive continuous improvement initiatives that increase efficiency, quality, and employee satisfaction.

Partner with McKesson Technology, COEs, and stakeholder to advance objectives.

Create business cases for technology investment and qualify the value created through technology investment.

Minimum Job Qualifications (Knowledge, Skills, & Abilities):

Education/Training –

Degree or equivalent and typically minimum 10 years of relevant experience.

Preferred: Direct ServiceNow HR Service Delivery (HRSD) experience

Business Experience –

Previous experience in a shared services operations environment

Specialized Knowledge/Skills –

Technology fluency, including automation and AI

Communication – written and verbal

Attention to detail

Project management

Relationship management

General HR knowledge foundation

Working Conditions:

Environment (Office, warehouse, etc.) –

Traditional office environment.

Physical Requirements (Lifting, standing, etc.) –

Large percent of time performing computer- based work is required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$122,100 - $162,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

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More about this job

Responsibilities

The Director of HR Service Delivery Systems is responsible for the strategic ownership of HR platforms, including ServiceNow, to enhance service delivery and employee experience. This role acts as a liaison between HR stakeholders and technology teams to drive automation, process improvements, and scalable workflow design.

Requirements

Candidates must have at least 10 years of relevant experience, preferably with direct ServiceNow HRSD expertise in a shared services environment. The role requires strong technology fluency, project management skills, and the ability to translate business needs into data-informed product roadmaps.

Skills

ServiceNow HRSD
HR Shared Services
Product strategy
Governance
Demand management
Automation
Artificial intelligence
Change enablement
Workflow design
Project management
Relationship management
Business requirements
Stakeholder alignment
Data-informed decision making
Process improvement

Benefits

Annual bonus
Long-term incentive opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow HRSD
HR Shared Services
Product Strategy
Governance
Demand Management
Automation
Artificial Intelligence
Change Enablement
Workflow Design
Project Management
Relationship Management
Business Requirements
Stakeholder Alignment
Data-informed
Process Improvement
HR Service Delivery
Employee Experience
Technology Fluency
Roadmap Development
Business Case Development
Quality Monitoring
Scalability
Operational Ownership
HR Operations
Strategic Planning

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