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Added 11 days ago
Hospitality Director
MAPLE LEAF LOUNGE
Toronto, ON
Full-time
Identify opportunities to enhance guest experiences, operational effectiveness, and service delivery through innovation and continuous improvement.
Added 2 months ago
Directeur régional des technologies de l’information - Région de Montréal/Information Technology Regional Director - Montreal
MDA
Sainte-Anne-de-Bellevue, Quebec
Full-time
Représenter le service des TI au niveau local et aider les employés à comprendre l’assistance, les services et les interlocuteurs à leur disposition.
Added 1 hour ago
Sr.Manager - Microsoft Platforms
IKO North America
Mississauga, ON
Full-time
…to successfully utilize technology to attain company goals and execute on our vision of setting the technology standard in our industry. Our Global IT team plays a critical role in ensuring…
Added 2 hours ago
Maintenance Technician/Driver
Thrive Group
Hamilton, ON
Part-time
Ability to prioritize tasks, meet deadlines, problem solve and work independently and as part of a multi-service delivery team.
Added 3 hours ago
Director, Legal Services & Legal Counsel
Vancouver Airport Authority
Vancouver, BC
Full-time
Managing external counsel to ensure the timely and cost-effective delivery of legal advice
Added 7 hours ago
Administration
Health Match BC
Vancouver, BC
Part-time
Working within the governance framework of the Medical Staff Bylaws, Rules and Policies, and the strategic direction of the Chief Medical Officer, BCMHSUS and Chief Operating Officer,…
Added 10 hours ago
ASSOCIATE DIRECTOR, PRE-AWARD (BAND LEVEL 13)
Memorial University, Newfoundland and Labrador
St. John's, NL
Full-time
Reporting to the Director, the Associate Director, Pre-Award oversees and manages all aspects of the pre-award services division within RIS and carries out the operational objectives of…
Added 11 hours ago
IT Office Coordinator
Jobbe
Antigonish, NS
Full-time
The IT Services Office Coordinator provides administrative, operational, and customer service support to the IT Services department, reporting directly to the Director of IT Services. This…
Added 11 hours ago
Director of PET Manufacturing
AstraZeneca
Hamilton, ON · Canada – Hamilton – Longwood Road South
Full-time
The Director of PET Manufacturing, External Network is responsible for developing and leading a robust external manufacturing network for positron emission tomography (PET)…
Added 11 hours ago
Director, HR Employee Service Centre
Extendicare
Markham, ON · Extendicare (Canada) Inc.
Full-time
Reporting to the Vice President, HR Operations, the Director, Employee Service Centre (ESC) is accountable for the strategic design, operational performance, and continuous improvement of…
Added 11 hours ago
Director, People and Culture Strategy
Alcohol and Gaming Commission of Ontario
Toronto, ON
Strong understanding of HR digital adoption, HRIS-enabled process improvement, workflow automation, workforce analytics, digital service delivery, change management and responsible AI use.
Added 11 hours ago
Director of Care
Optima Living
Surrey, BC
$107,000 to $110,000 CAD / year
Full-time
The Director of Care at Guru Nanak Diversity Village Care Community provides strategic and operational leadership for the delivery of safe, high-quality, person-centred resident care,…
Added 12 hours ago
Sport & Exercise Medicine Physician
Changepain Medical & Allied Health Clinic
Burnaby, BC
Contract
Reports to: Medical Director (clinical/professional); Operations Director (administrative/scheduling)
Added 13 hours ago
Operations Manager
Astanor
Toronto, ON
Full-time
Track and report on market-level operational metrics (on-time performance, service issues, cost) to the National Director of Operations
Added 18 hours ago
Director of Business Development
Querentia
Toronto, ON · Greater Toronto Area, Canada
Contract
Querentia is seeking an experienced Business Development Director to lead new client acquisition across Canada, driving growth through direct enterprise relationships, systems integrator…
Added 21 hours ago
Murex Expert
National Bank of Canada
Toronto, ON
Full-time
Your team IT and operations is made up of more than 5,500 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and…
Added 22 hours ago
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
Full-time
Lead, manage and grow our Quebec P&C Actuarial Services team, including team development, client service delivery and business growth
Added 5 days ago
Licensed Practical Nurse - Arbutus Care Centre
AgeCare
Vancouver, BC · Arbutus Care Centre
Part-time
Reporting to the Director of Care, the Licensed Practical Nurse (LPN) plays a key role in delivering goal-directed, patient-focused nursing care in accordance with provincial standards. As…
Added 5 days ago
Licensed Practical Nurse - Arbutus Care Centre
AgeCare
Vancouver, BC · Arbutus Care Centre
Full-time
Reporting to the Director of Care, the Licensed Practical Nurse (LPN) plays a key role in delivering goal-directed, patient-focused nursing care in accordance with provincial standards. As…
Added 5 days ago
Licensed Practical Nurse - Arbutus Care Centre
AgeCare
Vancouver, BC · Arbutus Care Centre
Full-time
Reporting to the Director of Care, the Licensed Practical Nurse (LPN) plays a key role in delivering goal-directed, patient-focused nursing care in accordance with provincial standards. As…
Added 12 days ago
Program Manager
IDM Youth Services Inc
Langford, BC
Full-time
Strong knowledge of trauma-informed practice, attachment-based approaches, and person-centered service delivery.
Added 1 month ago
Account Executive, Ticket Sales & Service
Hamilton Tiger-Cats Football Club
Hamilton, ON
Full-time
Reporting to the Director, Ticket Sales & Service, you will manage a personal pipeline while collaborating with Ticketing, Ticket Operations and match-day teams. You will balance proactive…
Added 2 months ago
PROJECT MANAGER
Design Electronics
Niagara Falls, ON
Full-time
This role will assist in the development and facilitate the implementation of workflows and processes and ensure projects are delivered on time and on budget, through the ongoing analysis…
Added 1 day ago
ASL Consultant and Deaf Role Model
The Family Centre for Deaf and Hard of Hearing Children
Surrey, BC
Part-time
A recent accreditation survey noted the following strengths about our organization: “Teamwork and dedication to service delivery, to meeting the needs of persons served, and to the…
Added 1 day ago
Director, Pharmacy Experience and Transformation
Shoppers Drug Mart
Toronto, ON
Full-time
Reporting directly to the Senior Director, Enterprise Pharmacy Operations and Clinical Excellence, you will lead strategic projects that will help shape the future of pharmacy practice at…

McKesson

Director, HR Service Delivery Systems

Mississauga, ON, Canada
Toronto, ON, Canada
Montreal, QC, Canada

Pay: $122,100 - $162,800
Job type: Full-time
Experience: Degree or equivalent and typically minimum 10 years of relevant experience.
Posting language: English
Posted: Sep 2, 2026

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Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Summary

The Employee Care Team provides HR support to all McKesson employees and people leaders. The Employee Care Team’s mission is “Helping employees with everyday HR needs and coaching people leaders to effectively lead their teams.” The Strategy & Enablement team within the Employee Care team enables Employee Care to achieve their mission through delivering a great self-service HR experience enabled by easy-to-use technology and employee-centric HR content, and by equipping HR representatives with the latest information so they can provide exceptional service to employees when more support is needed beyond the self-service offerings.

The Director HR Service Delivery Systems goal is to enhance how HR service delivery systems work, leverage automation and AI responsibly, and enhance and build people technology that enables teams to deliver exceptional employee service experience. This role is responsible for the strategic and operational ownership of HR Service Delivery platforms (e.g., ServiceNow) from a business perspective. This role serves as the primary liaison between HR service delivery stakeholders and technology teams to ensure the platform delivers measurable business value, exceptional employee experience, and scalable HR service operations.

Activities include scoping current-state HR processes and workflows to identify friction points, manual workarounds, duplication, and areas prone to human error; use findings to design simplified, future-state workflows that are scalable, intuitive, and adoption-ready. Align platform capabilities with HR Shared Services, employee experience, and business objectives.

Owns: Product strategy, governance, demand management, prioritization, roadmap, business requirements, stakeholder alignment, release preparedness, adoption, and value realization.

Does Not Own: Technical architecture, platform administration, integrations, development, infrastructure, or security configuration.

The ideal candidate brings HR shared service delivery expertise (including workflows), technology fluency, AI curiosity, change enablement capability, and the discipline to translate business needs into scalable, data-informed products, workflows, and adoption plans.

Key Responsibilities (List the top five to seven essential responsibilities in priority order.)

Develop and maintain the service delivery strategy and roadmap, including ServiceNow HRSD business product vision and strategy for HR Services operations technology such as the phone and quality monitoring platforms.

Lead governance, enhancements and demand management including process, forums, and decision-making activities. Manage intake, assessment, prioritization, and approval of enhancement requests.

Identify, evaluate, and implement enhancement opportunities to streamline or improve processes, enhance system functionality, and increase self-service capabilities.

Drive continuous improvement initiatives that increase efficiency, quality, and employee satisfaction.

Partner with McKesson Technology, COEs, and stakeholder to advance objectives.

Create business cases for technology investment and qualify the value created through technology investment.

Minimum Job Qualifications (Knowledge, Skills, & Abilities):

Education/Training –

Degree or equivalent and typically minimum 10 years of relevant experience.

Preferred: Direct ServiceNow HR Service Delivery (HRSD) experience

Business Experience –

Previous experience in a shared services operations environment

Specialized Knowledge/Skills –

Technology fluency, including automation and AI

Communication – written and verbal

Attention to detail

Project management

Relationship management

General HR knowledge foundation

Working Conditions:

Environment (Office, warehouse, etc.) –

Traditional office environment.

Physical Requirements (Lifting, standing, etc.) –

Large percent of time performing computer- based work is required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$122,100 - $162,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

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More about this job

Responsibilities

The Director of HR Service Delivery Systems is responsible for the strategic ownership of HR platforms, including ServiceNow, to enhance service delivery and employee experience. This role acts as a liaison between HR stakeholders and technology teams to drive automation, process improvements, and scalable workflow design.

Requirements

Candidates must have at least 10 years of relevant experience, preferably with direct ServiceNow HRSD expertise in a shared services environment. The role requires strong technology fluency, project management skills, and the ability to translate business needs into data-informed product roadmaps.

Skills

ServiceNow HRSD
HR Shared Services
Product strategy
Governance
Demand management
Automation
Artificial intelligence
Change enablement
Workflow design
Project management
Relationship management
Business requirements
Stakeholder alignment
Data-informed decision making
Process improvement

Benefits

Annual bonus
Long-term incentive opportunities

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow HRSD
HR Shared Services
Product Strategy
Governance
Demand Management
Automation
Artificial Intelligence
Change Enablement
Workflow Design
Project Management
Relationship Management
Business Requirements
Stakeholder Alignment
Data-informed
Process Improvement
HR Service Delivery
Employee Experience
Technology Fluency
Roadmap Development
Business Case Development
Quality Monitoring
Scalability
Operational Ownership
HR Operations
Strategic Planning

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