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Added 6 mins ago
R
Senior Relationship Manager, Commercial Financial Services
RBC
Brossard, QC · Montreal, QC
- Full-time
…talent, portfolio management expertise, and knack for client service, sets the stage for…
Added 6 mins ago
R
Relationship Manager Commercial Financial Services
RBC
Blainville, QC · Montreal, QC
- Full-time
As our Relationship Manager, Commercial Financial Services Trainee, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based…
Added 6 mins ago
PC
Financial Solutions Specialist
PenFinancial Credit Union
Welland, ON
- Full-time
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Added 6 mins ago
SF
Inside Sales Account Executive
Six Flags Entertainment Corporation
Vaughan, ON
- Full-time
Friendly, outgoing personality and customer service experience
Added 6 mins ago
A
Fairmont Gold Supervisor - Luxury Front Desk (Full Time)
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- $42,500 to $63,800 CAD / year
- Full-time
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Added 6 mins ago
Machine Operator
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Fournir un service rapide et fiable aux clients internes
Added 6 mins ago
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- Full-time
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Added 6 mins ago
CV
Security Supervisor - Government House
Commissionaires Victoria, the Islands & Yukon
Victoria, BC
- Full-time
…organization operates as a not-for-profit with a passion for customer service and a social mandate to create meaningful employment opportunities for veterans of the Canadian Armed Forces,…
Added 6 mins ago
FI
Territory Sales Manager
Formations Inc.
Winnipeg, MB
- Full-time
Role Description The Territory Sales Manager is a full-time, on-site role based in Winnipeg, MB, responsible for driving sales growth and managing customer relationships within an assigned…
Added 6 mins ago
JS
Senior Account Manager - National Programs
JD Sign Group
Cambridge, ON
- Full-time
We’re looking for an experienced Account Manager who wants meaningful customer relationships, ownership of their accounts and a direct connection to the people delivering the work.
Added 6 mins ago
PA
Portfolio Manager (Bilingual)
Purpose Advisor Solutions
Toronto, ON
- Full-time
Purpose Unlimited is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur…
Added 6 mins ago
MC
MGR Fitness & Training
MNP Community & Sport Centre
Calgary, AB
- Full-time
Role: The Manager of Fitness & Training is responsible for the operations and staff of the Fitness Centre, Group Fitness. Personal Training and Registered Programs.
Added 6 mins ago
MC
COORD Group Fitness (Part Time)
MNP Community & Sport Centre
Calgary, AB
- Part-time
…for our talented team of Group Fitness Instructors. Legendary Service, Safety, Excellence and Innovation are key requirements of the role. The coordinator is an energetic team builder who…
Added 6 mins ago
JR
Community Manager
Jumpstart Refugee Talent
Laval, QC
- Full-time
Customer Service: Address resident inquiries and complaints professionally, enhance the resident experience, and foster a welcoming community.
Added 6 mins ago
PV
Keyholder
Pet Valu
Edmonton, AB
- Part-time
At least 2 years of experience in retail or customer service
Added 6 mins ago
PV
Keyholder
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Edmonton, AB
- Part-time
At least 2 years of experience in retail or customer service
Added 6 mins ago
A
Concepteur de produits principal/ Senior Product Designer
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- Full-time
…solutions ERP (Enterprise Resource Planning) dans le cloud, au service d’entreprises en croissance partout dans le monde. Mais ne nous croyez pas sur parole : découvrez ce que des analystes…
Added 6 mins ago
BR
Game Day Operator (Vancouver)
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Burnaby, BC · Richmond, BC · Vancouver, BC
- $18.25 CAD / hour
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Your League Manager hires, schedules and develops you, and your Game Day Lead trains you and leads you on the floor. Run a court to the Brodie Standard and this role is a path into floor…
Added 6 mins ago
Senior Account Executive, Public Sector Professional Services
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…seeking a senior and dynamic Professional Services Account Manager for Canada Federal Government. You will be responsible for supporting new and existing clients in transformation projects…
Added 7 mins ago
TI
Restoration Manager
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- $90,000 to $120,000 CAD / year
- Temporary
The Restoration Manager is responsible for overseeing and managing all restoration activities associated with TelMAX’s Fibre-to-the-Home (FTTH) construction program. This role will have…
Added 7 mins ago
MD
z/OS Systems Programmer - ITS3 or ITS4
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Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.
Added 7 mins ago
EH
Customer Service - Sr. Inside Sales
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- Full-time
The Senior Inside Sales Representative plays a key role in driving branch success by strengthening customer and supplier relationships, delivering accurate quotations, sales orders, and…
Added 7 mins ago
TB
Office Administrator
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Belleville, ON
- Full-time
Working experience in office administration and customer service.
Added 7 mins ago
I
Events Manager
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Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
…and that stories - big and little - connect us. Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their…
Added 7 mins ago
CG
Food Service Supervisor
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- Full-time
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McKesson

LOA Support Representative | 2 Openings

Mississauga, ON, Canada

$50,000 - $66,600 · Full-time

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Job details

Pay: $50,000 - $66,600
Job type: Full-time
Experience: Minimum of 3 years of human resources experience
Posting language: English
Posted: Nov 5, 2026

Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

LOA Support Representative | 2 Openings (Location: CAN)

**Join Our Employee Care Team!**

Position Summary:

If you have excellent customer service and HR skills and a desire to ensure employee HR needs are cared for at the highest standards – we need you! Enhance your HR and coaching skills with the Employee Care team!

In the Leave of Absence Representative role, you will ensure our employees receive top-notch support on matters such as pre and post leave of absence care, people leader and employee End-to-End leave resolution, and navigation of leave-related systems. You will also support the resolution of leave-related questions and cases by applying established policies, procedures, and escalation protocols. You may share process knowledge and assist teammates with routine questions as needed.

When an employee or a People Leader at McKesson needs assistance, they often turn to the McKesson Employee Care team. The goal of the Employee Care team is to provide a delightful employee experience as employees and people leaders seek assistance on HR matters. This role will focus on the leave of absence employee experience and this role must:

Respond to employee or people leader questions promptly and with empathy and accuracy.

Navigate multiple HR systems to assist employees and people leaders and ensure thorough case documentation.

Communicate both verbally and in writing with clarity and respect.

Be comfortable in a fast-paced environment that is technology enabled.

This position reports directly to the Manager, Employee Care. The ideal candidate should possess excellent customer service and HR knowledge, with a proven ability to manage a range of leave-related cases, involving multiple stakeholders when needed, and escalate matters outside established procedures.. They should have strong communication, problem-solving, and multitasking skills, along with a strong attention to detail and proficiency in HR systems (e.g., ADP) and leave-related processes. A passion for improving Employee Care service delivery, coupled with adaptability, confidentiality, and teamwork, is essential.

Key Responsibilities

Case Management: Manage Leave of Absence employee cases through:

Responding to cases via ServiceNow and dispositioning appropriately

Providing accurate responses to employees leveraging approved resources

Monitoring personal key performance metrics and ensuring adherence to Service Level Agreements, etc.

LOA Systems Updates: Perform manual adjustments in leave related systems (e.g., ADP) for:

Borrowing PTO/Flex

Retroactive Waiting Period Applications

Leave Type Changes (e.g., FMLA to STD)

Exempt Reduced Work Schedules

Review each leave entry in ADP to ensure accuracy in Time Off accounting and work schedules

Collaborate with the Payroll and HR teams to ensure all leave entries and adjustments are compliant with company policies and legal regulations

Maintain accurate records of all manual adjustments and provide regular reports to the Payroll Manager

Assist in resolving payroll discrepancies related to leave adjustments.

Provide exceptional support and guidance to employees regarding their leave adjustments and payroll inquiries.

Resolves a range of leave-related issues by applying established policies, procedures, and system knowledge.

Escalates exceptions and complex cases to the appropriate leader or partner.

Identifies continuous improvement opportunities based on common case drivers or thematic issues

Customer Focus –Leverage analytical and problem-solving skills to thoroughly troubleshoot and resolve issues, ensuring comprehensive solutions. Educate employees and people leaders, as appropriate, on resources available to them, how to navigate the leave of absence process and successfully return to work. Strive to make every interaction exceptional by handling each situation with the highest level of care and attention. 

Issue/Case Prevention –Proactively review reporting on Return to Work (RTW), Denials, and File Feed Errors to resolve issues effectively and prevent issues from occurring that impact the employee.

Continuous Improvement – Based on visibility to case management trends, identify continuous improvement opportunities. Contribute, as applicable, to continuous improvement efforts.

Support Employee Care Operations – Be proficient at Employee Care systems and operations to support broader Employee Care team as needed. This may include, but is not limited to, support of the Employee Care virtual assistant chatbot, management of cases within ServiceNow, and support of continuous improvement initiatives.

Customer Focus – Leverage problem-solving skills to thoroughly troubleshoot and resolve issues, ensuring comprehensive solutions. Educate employees and people leaders, as appropriate, on resources available to them, how to navigate the leave of absence process and successfully return to work. Strive to make every interaction exceptional by handling each situation with the highest level of care and attention. 

Minimum Job Qualifications (Knowledge, Skills, & Abilities):

Education/Training –

Bachelor’s degree or related equivalent experience

Business Experience –

Minimum of 3 years of human resources experience

Critical Knowledge & Competencies –

Delivering results with integrity

Mature confidence

Problem solving skills

Building relationships of trust

Engaging customers

Drives execution

Application of McKesson systems, policies, and processes

Application of HR administrative functions, laws, and regulations

Knowledge of HR technical systems

Quality and detail orientation

Conflict management

Business acumen

Specialized Knowledge/Skills –

Exercises judgment within defined procedures and practices to determine appropriate action

Builds knowledge of the organization, processes, and customers. Independently completes routine day-to-day work and receives guidance on nonstandard, sensitive, or complex matters.

Working Conditions:

Environment (Office, warehouse, etc.) –

Traditional office environment.

Ability to work during Employee Care hours of operations which are Monday - Friday, 9am-7pm EST.

Physical Requirements (Lifting, standing, etc.) –

Large percent of time performing computer-based work is required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$50,000 - $66,600

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

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More about this job

Responsibilities

The LOA Support Representative manages employee leave of absence cases by providing accurate information, navigating HR systems, and ensuring compliance with company policies. They also collaborate with payroll and HR teams to resolve discrepancies and identify opportunities for continuous process improvement.

Requirements

Candidates must have a minimum of 3 years of human resources experience and a bachelor's degree or equivalent. Proficiency in HR systems like ADP and strong communication, problem-solving, and multitasking skills are essential for this role.

Skills

Customer service
Human resources
Case management
Leave of absence administration
Problem solving
Communication
Multitasking
Attention to detail
ADP
ServiceNow
Payroll support
Conflict management
Data entry
Analytical skills
Empathy

Benefits

Annual bonus
Long-term incentive opportunities

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
Leave of Absence
Case Management
ADP
ServiceNow
Payroll
FMLA
STD
Employee Care
Customer Service
Compliance
Return to Work
Data Accuracy
Reporting
Process Improvement
HR Systems
Administrative Functions
Conflict Management
Business Acumen
Healthcare

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