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Added 13 mins ago
T
ERP Business Analyst Dynamics 365 F&O
Techo-Bloc
Longueuil, QC · Saint-Hubert, Québec
- Full-time
…us get the most out of it. You’ll sit at the intersection of technology and every department in the business, turning real-world problems into elegant solutions. If you love digging into…
Added 13 mins ago
D
Software Engineering Architect
Dexterra
Mississauga, ON
- $90,000 to $100,000 CAD / year
- Full-time
Dexterra is a services company, not a software engineering company, and that’s what makes this opportunity different. Technology supports a diverse and evolving business, with development…
Added 13 mins ago
D
Manufacturing Team Member (Metal)
DIRTT
AB · Calgary, AB
- Full-time
DIRTT is a global leader in industrialized construction. Our system of physical products and digital tools empowers organizations - alongside construction and design leaders - to build…
Added 13 mins ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
…performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was…
Added 13 mins ago
A
Intern Developer/ Stagiaire développeur
Acumatica
Montreal, QC
- Internship
…performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was…
Added 13 mins ago
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Team Lead, Integration
BRP
Sherbrooke, QC
- Full-time
BRP is seeking a dynamic and experienced individual to join as Team Lead, Integration, overseeing the execution of integration initiatives across enterprise systems.
Added 13 mins ago
MD
Legal Operations Director - State Prog Admin Manager Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…General Counsel’s Office (GCO). The DCYF GCO is a rapidly growing team that is developing a unique style of providing legal services throughout the agency to better meet DCYF’s mission of…
Added 13 mins ago
DG
Software Engineering Architect
Dexterra Group
Mississauga, ON
- Full-time
Dexterra is a services company, not a software engineering company, and that’s what makes this opportunity different. Technology supports a diverse and evolving business, with development…
Added 13 mins ago
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Mechanical Design Engineer
Evertz
Burlington, ON
- Full-time
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…
Added 13 mins ago
A
Intern Developer/ Stagiaire développeur
Acumatica
Montreal, QC
- Internship
…performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was…
Added 13 mins ago
JI
TI / IT - Architecte principal des applications et développeur principal / Senior Applications Architect & Lead Developer
JAM Industries
Baie-D'Urfé, QC
- Full-time
Baccalauréat en informatique, en génie logiciel, en technologies de l'information ou dans un domaine connexe.
Added 28 mins ago
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Associate Software Engineer
TD
London, ON · Toronto, ON
- Full-time
Work with technology partners to ensure the configuration and custom components meet application requirements and performance goals
Added 28 mins ago
TI / IT - Architecte principal des applications et développeur principal / Senior Applications Architect & Lead Developer
Jam
QC · Baie D'urfe, QC
Baccalauréat en informatique, en génie logiciel, en technologies de l'information ou dans un domaine connexe.
Added 28 mins ago
T
ERP Business Analyst Dynamics 365 F&0
Techo-Bloc
Longueuil, QC
- Full-time
…us get the most out of it. You’ll sit at the intersection of technology and every department in the business, turning real-world problems into elegant solutions. If you love digging into…
Added 28 mins ago
M
LOA Support Representative | 2 Openings
McKesson
Mississauga, ON
- Full-time
When an employee or a People Leader at McKesson needs assistance, they often turn to the McKesson Employee Care team. The goal of the Employee Care team is to provide a delightful employee…
Added 28 mins ago
T
ERP Business Analyst Dynamics 365 F&O
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
…us get the most out of it. You’ll sit at the intersection of technology and every department in the business, turning real-world problems into elegant solutions. If you love digging into…
Added 28 mins ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
…performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was…
Added 28 mins ago
O
Lead Product Manager (Bilingual/ Fax/ Telco)
OpenText
Ottawa, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 42 mins ago
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Accounts Receivable Specialist
RBGlobal
Burnaby, BC
- Full-time
…performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs…
Added 42 mins ago
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Senior Director, Business Transformation, Trust Co.
BMO
Toronto, ON · FCP
- Full-time
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Added 42 mins ago
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Adjointe juridique
LifeWorks
Montreal, QC
- Full-time
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part…
Added 58 mins ago
B
Corporate Affairs Intern
Burson
Toronto, ON
- $38,462 CAD / year
Burson, part of WPP, is the global communications leader built to create value for clients through reputation. With highly specialized teams, industry-leading technologies and breakthrough…
Added 58 mins ago
WA
Talent Acquisition Advisor
Williams Alton
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…seeking a motivated professional to join its high-performing team. This is an opportunity to become part of a respected industry leader known for delivering innovative solutions, building…
Added 1 hour ago
SI
Senior User Experience Design Specialist
SAP IT Business Systeme
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by…
Added 1 hour ago
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Account Representative or Manager
Veolia Environnement SA
Edmonton, AB
- Full-time
Within this framework, Veolia’s Water Technology Business brings together a dedicated team of

McKesson

LOA Support Representative | 2 Openings

Mississauga, ON, Canada

$50,000 - $66,600 · Full-time

Apply About employer

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Job details

Pay: $50,000 - $66,600
Job type: Full-time
Experience: Minimum of 3 years of human resources experience
Posting language: English
Posted: Nov 5, 2026

Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

LOA Support Representative | 2 Openings (Location: CAN)

**Join Our Employee Care Team!**

Position Summary:

If you have excellent customer service and HR skills and a desire to ensure employee HR needs are cared for at the highest standards – we need you! Enhance your HR and coaching skills with the Employee Care team!

In the Leave of Absence Representative role, you will ensure our employees receive top-notch support on matters such as pre and post leave of absence care, people leader and employee End-to-End leave resolution, and navigation of leave-related systems. You will also support the resolution of leave-related questions and cases by applying established policies, procedures, and escalation protocols. You may share process knowledge and assist teammates with routine questions as needed.

When an employee or a People Leader at McKesson needs assistance, they often turn to the McKesson Employee Care team. The goal of the Employee Care team is to provide a delightful employee experience as employees and people leaders seek assistance on HR matters. This role will focus on the leave of absence employee experience and this role must:

Respond to employee or people leader questions promptly and with empathy and accuracy.

Navigate multiple HR systems to assist employees and people leaders and ensure thorough case documentation.

Communicate both verbally and in writing with clarity and respect.

Be comfortable in a fast-paced environment that is technology enabled.

This position reports directly to the Manager, Employee Care. The ideal candidate should possess excellent customer service and HR knowledge, with a proven ability to manage a range of leave-related cases, involving multiple stakeholders when needed, and escalate matters outside established procedures.. They should have strong communication, problem-solving, and multitasking skills, along with a strong attention to detail and proficiency in HR systems (e.g., ADP) and leave-related processes. A passion for improving Employee Care service delivery, coupled with adaptability, confidentiality, and teamwork, is essential.

Key Responsibilities

Case Management: Manage Leave of Absence employee cases through:

Responding to cases via ServiceNow and dispositioning appropriately

Providing accurate responses to employees leveraging approved resources

Monitoring personal key performance metrics and ensuring adherence to Service Level Agreements, etc.

LOA Systems Updates: Perform manual adjustments in leave related systems (e.g., ADP) for:

Borrowing PTO/Flex

Retroactive Waiting Period Applications

Leave Type Changes (e.g., FMLA to STD)

Exempt Reduced Work Schedules

Review each leave entry in ADP to ensure accuracy in Time Off accounting and work schedules

Collaborate with the Payroll and HR teams to ensure all leave entries and adjustments are compliant with company policies and legal regulations

Maintain accurate records of all manual adjustments and provide regular reports to the Payroll Manager

Assist in resolving payroll discrepancies related to leave adjustments.

Provide exceptional support and guidance to employees regarding their leave adjustments and payroll inquiries.

Resolves a range of leave-related issues by applying established policies, procedures, and system knowledge.

Escalates exceptions and complex cases to the appropriate leader or partner.

Identifies continuous improvement opportunities based on common case drivers or thematic issues

Customer Focus –Leverage analytical and problem-solving skills to thoroughly troubleshoot and resolve issues, ensuring comprehensive solutions. Educate employees and people leaders, as appropriate, on resources available to them, how to navigate the leave of absence process and successfully return to work. Strive to make every interaction exceptional by handling each situation with the highest level of care and attention. 

Issue/Case Prevention –Proactively review reporting on Return to Work (RTW), Denials, and File Feed Errors to resolve issues effectively and prevent issues from occurring that impact the employee.

Continuous Improvement – Based on visibility to case management trends, identify continuous improvement opportunities. Contribute, as applicable, to continuous improvement efforts.

Support Employee Care Operations – Be proficient at Employee Care systems and operations to support broader Employee Care team as needed. This may include, but is not limited to, support of the Employee Care virtual assistant chatbot, management of cases within ServiceNow, and support of continuous improvement initiatives.

Customer Focus – Leverage problem-solving skills to thoroughly troubleshoot and resolve issues, ensuring comprehensive solutions. Educate employees and people leaders, as appropriate, on resources available to them, how to navigate the leave of absence process and successfully return to work. Strive to make every interaction exceptional by handling each situation with the highest level of care and attention. 

Minimum Job Qualifications (Knowledge, Skills, & Abilities):

Education/Training –

Bachelor’s degree or related equivalent experience

Business Experience –

Minimum of 3 years of human resources experience

Critical Knowledge & Competencies –

Delivering results with integrity

Mature confidence

Problem solving skills

Building relationships of trust

Engaging customers

Drives execution

Application of McKesson systems, policies, and processes

Application of HR administrative functions, laws, and regulations

Knowledge of HR technical systems

Quality and detail orientation

Conflict management

Business acumen

Specialized Knowledge/Skills –

Exercises judgment within defined procedures and practices to determine appropriate action

Builds knowledge of the organization, processes, and customers. Independently completes routine day-to-day work and receives guidance on nonstandard, sensitive, or complex matters.

Working Conditions:

Environment (Office, warehouse, etc.) –

Traditional office environment.

Ability to work during Employee Care hours of operations which are Monday - Friday, 9am-7pm EST.

Physical Requirements (Lifting, standing, etc.) –

Large percent of time performing computer-based work is required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$50,000 - $66,600

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

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More about this job

Responsibilities

The LOA Support Representative manages employee leave of absence cases by providing accurate information, navigating HR systems, and ensuring compliance with company policies. They also collaborate with payroll and HR teams to resolve discrepancies and identify opportunities for continuous process improvement.

Requirements

Candidates must have a minimum of 3 years of human resources experience and a bachelor's degree or equivalent. Proficiency in HR systems like ADP and strong communication, problem-solving, and multitasking skills are essential for this role.

Skills

Customer service
Human resources
Case management
Leave of absence administration
Problem solving
Communication
Multitasking
Attention to detail
ADP
ServiceNow
Payroll support
Conflict management
Data entry
Analytical skills
Empathy

Benefits

Annual bonus
Long-term incentive opportunities

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
Leave of Absence
Case Management
ADP
ServiceNow
Payroll
FMLA
STD
Employee Care
Customer Service
Compliance
Return to Work
Data Accuracy
Reporting
Process Improvement
HR Systems
Administrative Functions
Conflict Management
Business Acumen
Healthcare

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