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Added 2 mins ago
LC
Apparel Specialist, Joe Fresh
Loblaw Companies Limited
Montreal, QC
- Full-time
…the customer. This includes the on-the–job component of new Manager Training as well as standards and processes they relate to the department. The Apparel Specialist is responsible for…
Added 2 mins ago
B
Family Counsellor - INTERNAL POSTING
Beendigen
Thunder Bay, ON
- Full-time
…stations, law offices, school, and any other institutions offering service to the…
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Manager, Customer Experience & Transformation
BMO
Toronto, ON · BMOPLACE
- Full-time
The Manager, Customer Experience & Transformation puts the customer at the centre of process design and continuous improvement. The role analyzes customer complaints, surveys and NPS…
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National Director, Wills and POA
BMO
Toronto, ON · FCP
- Full-time
Added 2 mins ago
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Banking Officer, Banking Client Solutions Team
BMO
Calgary, AB · CALG
- Full-time
…superior level of courteous, knowledgeable and professional service to all existing and potential clients displaying a comprehensive knowledge of products. Recognizes the appropriate time…
Added 2 mins ago
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Wealth Planning Consultant, Private Wealth
BMO
Waterloo, ON · MARS
- Full-time
Provides insight and expertise on advanced financial planning concepts to include tax, estate and succession planning, philanthropy, and other complex wealth service offerings.
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Digital Product Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
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Category Manager
Mevotech
Toronto, ON
- Full-time
Reporting to the Director, Category Management, the Category Manager supports the development and execution of category strategies across Mevotech's full customer base in the United States…
Added 2 mins ago
WM
Box Truck Driver
Waste Management, Inc. (WM)
Winnipeg, MB
- Full-time
Provide the highest level of customer service to assigned accounts daily, communicating any issues to Transportation Manager/Supervisor or Dispatcher for resolution. This includes, but is…
Added 2 mins ago
NA
Manager - Facilities Management & Development, Engineering and Technical Services
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Reporting to the Director of Engineering, the Manager, Engineering & Technical Services provides leadership for technical services, and energy management within Engineering, Facilities…
Added 2 mins ago
BI
Medical Equipment Coordinator
Baxter International Inc.
Mississauga, ON · ON
- Full-time
…role serves as a key connection point between customers, field service teams, logistics partners, and internal operations teams to support equipment deployment, maintenance, and…
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Manager, Transaction Operations
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…customer-focused procurement services across North America. As Manager, Transaction Operations, you will oversee transactional procurement activities, partner with our MGS offshore delivery…
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Facility Manager II
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
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Junior Software Developer, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · BMOPLACE
- Full-time
…advice on security requirements and debugs business systems and service applications. Applies deep knowledge of algorithms, data structures and programming languages to develop high quality…
Added 3 mins ago
MM
Oliver Wyman Actuarial - Manager - Life Practice
Marsh McLennan
Toronto, ON
- Full-time
As a Manager, you will work directly with Senior managers and Principals, senior client executives, and industry leaders on high-impact engagements. You will serve as the day-to-day leader…
Added 3 mins ago
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Full Time Credit Clerk II - Yorkton Admin
Co-op
Yorkton, SK
- Full-time
What you’ll do: You will be responsible for delivering legendary service to make all guests of our Co-op feel “at home here” through:
Added 3 mins ago
TH
Caissier(ère) (temps partiel)
The Home Depot
Sherbrooke, QC
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 3 mins ago
TH
Merchandising Associate - Part Time 3 Month Contract (NEWMARKET)
The Home Depot
Newmarket, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 3 mins ago
TH
Human Resources Manager- Windsor East
The Home Depot
Windsor, ON
- Full-time
Participate in Weekly Business Walks to support and coach leaders in order to enhance selling and service behaviors
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TH
CUSTOMER EXPERIENCE MANAGER- MEDICINE HAT
The Home Depot
Medicine Hat, AB
- Full-time
…store standards across the entire store, including customer service, department readiness, and operational processes. CXMs manage all activities required to ensure a safe opening and…
Added 3 mins ago
TH
ASSISTANT STORE MANAGER- GRAND PRAIRIE
The Home Depot
Grande Prairie, AB
- Full-time
…their project needs quickly and fully. They work with the Store Manager to develop strategies and objectives to drive sales and profitability. They provide leadership to Associates so that…
Added 18 mins ago
Buyer
University of Guelph
Guelph, ON
Under the supervision of the Manager, Purchasing Operations, the incumbent is responsible for conducting purchasing activities in an ethical, accountable and transparent manner while…
Added 18 mins ago
Instructional Assistant, Casual
NorQuest College
Edmonton, AB
Reporting to the Manager, Olson Centre for Health Simulation, the Instructional Assistant provides interdisciplinary instructional support to the simulation centre through simulation…
Added 18 mins ago
Assistant Sales Trainee Manager
Sherwin-Williams
Regina, SK
The Sherwin-Williams Assistant Manager Trainee Program is an accelerated, entry-level position designed to prepare current employees for a Store Management role in 18-24 months. With…
Added 18 mins ago
QC - ASSISTANT STORE MANAGER
The Aldo Group Inc / Le Groupe Aldo Inc.
LaSalle, QC
As Assistant Store Manager, you’re the Store Manager’s right hand and a key player in creating an amazing store experience. You lead by example, inspire your team to hit sales goals, and…

McKesson

LOA Support Representative | 2 Openings

Mississauga, ON, Canada

$50,000 - $66,600 · Full-time

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Job details

Pay: $50,000 - $66,600
Job type: Full-time
Experience: Minimum of 3 years of human resources experience
Posting language: English
Posted: Nov 5, 2026

Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

LOA Support Representative | 2 Openings (Location: CAN)

**Join Our Employee Care Team!**

Position Summary:

If you have excellent customer service and HR skills and a desire to ensure employee HR needs are cared for at the highest standards – we need you! Enhance your HR and coaching skills with the Employee Care team!

In the Leave of Absence Representative role, you will ensure our employees receive top-notch support on matters such as pre and post leave of absence care, people leader and employee End-to-End leave resolution, and navigation of leave-related systems. You will also support the resolution of leave-related questions and cases by applying established policies, procedures, and escalation protocols. You may share process knowledge and assist teammates with routine questions as needed.

When an employee or a People Leader at McKesson needs assistance, they often turn to the McKesson Employee Care team. The goal of the Employee Care team is to provide a delightful employee experience as employees and people leaders seek assistance on HR matters. This role will focus on the leave of absence employee experience and this role must:

Respond to employee or people leader questions promptly and with empathy and accuracy.

Navigate multiple HR systems to assist employees and people leaders and ensure thorough case documentation.

Communicate both verbally and in writing with clarity and respect.

Be comfortable in a fast-paced environment that is technology enabled.

This position reports directly to the Manager, Employee Care. The ideal candidate should possess excellent customer service and HR knowledge, with a proven ability to manage a range of leave-related cases, involving multiple stakeholders when needed, and escalate matters outside established procedures.. They should have strong communication, problem-solving, and multitasking skills, along with a strong attention to detail and proficiency in HR systems (e.g., ADP) and leave-related processes. A passion for improving Employee Care service delivery, coupled with adaptability, confidentiality, and teamwork, is essential.

Key Responsibilities

Case Management: Manage Leave of Absence employee cases through:

Responding to cases via ServiceNow and dispositioning appropriately

Providing accurate responses to employees leveraging approved resources

Monitoring personal key performance metrics and ensuring adherence to Service Level Agreements, etc.

LOA Systems Updates: Perform manual adjustments in leave related systems (e.g., ADP) for:

Borrowing PTO/Flex

Retroactive Waiting Period Applications

Leave Type Changes (e.g., FMLA to STD)

Exempt Reduced Work Schedules

Review each leave entry in ADP to ensure accuracy in Time Off accounting and work schedules

Collaborate with the Payroll and HR teams to ensure all leave entries and adjustments are compliant with company policies and legal regulations

Maintain accurate records of all manual adjustments and provide regular reports to the Payroll Manager

Assist in resolving payroll discrepancies related to leave adjustments.

Provide exceptional support and guidance to employees regarding their leave adjustments and payroll inquiries.

Resolves a range of leave-related issues by applying established policies, procedures, and system knowledge.

Escalates exceptions and complex cases to the appropriate leader or partner.

Identifies continuous improvement opportunities based on common case drivers or thematic issues

Customer Focus –Leverage analytical and problem-solving skills to thoroughly troubleshoot and resolve issues, ensuring comprehensive solutions. Educate employees and people leaders, as appropriate, on resources available to them, how to navigate the leave of absence process and successfully return to work. Strive to make every interaction exceptional by handling each situation with the highest level of care and attention. 

Issue/Case Prevention –Proactively review reporting on Return to Work (RTW), Denials, and File Feed Errors to resolve issues effectively and prevent issues from occurring that impact the employee.

Continuous Improvement – Based on visibility to case management trends, identify continuous improvement opportunities. Contribute, as applicable, to continuous improvement efforts.

Support Employee Care Operations – Be proficient at Employee Care systems and operations to support broader Employee Care team as needed. This may include, but is not limited to, support of the Employee Care virtual assistant chatbot, management of cases within ServiceNow, and support of continuous improvement initiatives.

Customer Focus – Leverage problem-solving skills to thoroughly troubleshoot and resolve issues, ensuring comprehensive solutions. Educate employees and people leaders, as appropriate, on resources available to them, how to navigate the leave of absence process and successfully return to work. Strive to make every interaction exceptional by handling each situation with the highest level of care and attention. 

Minimum Job Qualifications (Knowledge, Skills, & Abilities):

Education/Training –

Bachelor’s degree or related equivalent experience

Business Experience –

Minimum of 3 years of human resources experience

Critical Knowledge & Competencies –

Delivering results with integrity

Mature confidence

Problem solving skills

Building relationships of trust

Engaging customers

Drives execution

Application of McKesson systems, policies, and processes

Application of HR administrative functions, laws, and regulations

Knowledge of HR technical systems

Quality and detail orientation

Conflict management

Business acumen

Specialized Knowledge/Skills –

Exercises judgment within defined procedures and practices to determine appropriate action

Builds knowledge of the organization, processes, and customers. Independently completes routine day-to-day work and receives guidance on nonstandard, sensitive, or complex matters.

Working Conditions:

Environment (Office, warehouse, etc.) –

Traditional office environment.

Ability to work during Employee Care hours of operations which are Monday - Friday, 9am-7pm EST.

Physical Requirements (Lifting, standing, etc.) –

Large percent of time performing computer-based work is required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$50,000 - $66,600

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

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More about this job

Responsibilities

The LOA Support Representative manages employee leave of absence cases by providing accurate information, navigating HR systems, and ensuring compliance with company policies. They also collaborate with payroll and HR teams to resolve discrepancies and identify opportunities for continuous process improvement.

Requirements

Candidates must have a minimum of 3 years of human resources experience and a bachelor's degree or equivalent. Proficiency in HR systems like ADP and strong communication, problem-solving, and multitasking skills are essential for this role.

Skills

Customer service
Human resources
Case management
Leave of absence administration
Problem solving
Communication
Multitasking
Attention to detail
ADP
ServiceNow
Payroll support
Conflict management
Data entry
Analytical skills
Empathy

Benefits

Annual bonus
Long-term incentive opportunities

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
Leave of Absence
Case Management
ADP
ServiceNow
Payroll
FMLA
STD
Employee Care
Customer Service
Compliance
Return to Work
Data Accuracy
Reporting
Process Improvement
HR Systems
Administrative Functions
Conflict Management
Business Acumen
Healthcare

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