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Added 3 mins ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Montmartre, SK
- Full-time
Basic Cardiac Life Support Certificate (BCLS)
Added 3 mins ago
Volume Counter, Mail Operations 1
Canada Post - Postes Canada
QC · Graham-Bell, QC
We require the temporary services of a Volume Counter, who will work under the direction of the Route Measurement Officer, to gather information about Letter Carrier routes.
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MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Miramichi, NB
- $16.5 to $17 CAD / hour
- Part-time
- Contract
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Home Care Attendant
Winnipeg Regional Health Authority
Morden, MB
…is responsible for the provision of personal care and home support services to an individual or group of home care clients as assigned. As identified by an established plan of care, the HCA…
Added 3 mins ago
FILU Case Coordinator (Program Admin Officer 3) - Designated
The Government of Nova Scotia
NS · Flexible, NS
The Justice Supports and Services Division of the Department of Justice helps facilitate court ordered child and spousal support and offers a range of services to help victims of crime.
Added 3 mins ago
CC
Route Service Representative (4-Day Workweek)
Cintas Canada
Toronto, ON · Etobicoke, ON
- Full-time
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Added 3 mins ago
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Commercial Sales Representative
Crystal Clean Maintenance
NS · Halifax Central, Nova Scotia
- Full-time
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Dental Hygienist - Public Health
Nova Scotia Health and IWK Health
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…facilities, municipalities) to provide tangible oral health support to develop and implement oral health focused programs and…
Added 18 mins ago
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Job ID #31934: Operations Services Representative (Periodic Posting) - REPOST
City Of Hamilton
Hamilton, ON
- Full-time
Reporting to the Transportation Business Services Coordinator/Superintendent and/or his delegate, performs duties associated with the programs and services provided by the Transportation or…
Added 18 mins ago
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MGR Fitness & Training
MNP Community & Sport Centre
Calgary, AB
- Full-time
Free facility access based on hours worked plus a variety of free and discounted programs & services.
Added 18 mins ago
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Customer Services Representative (VDR) (2)
TransPerfect
Toronto, ON
- Full-time
The Customer Services Representative reports directly to the Customer Services Director and is responsible for providing high-quality technical and operational support to clients and users.
Added 18 mins ago
EH
Customer Service - Sr. Inside Sales
E.B. Horsman & Son
Kamloops, BC
- Full-time
The Senior Inside Sales Representative plays a key role in driving branch success by strengthening customer and supplier relationships, delivering accurate quotations, sales orders, and…
Added 33 mins ago
PT - Enhanced Supervision Residence Worker (Dogwood)
Connective
Maple Ridge, BC
Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.
Added 33 mins ago
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LOA Support Representative | 2 Openings
McKesson
Mississauga, ON
- Full-time
LOA Support Representative | 2 Openings (Location: CAN)
Added 33 mins ago
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MK Field Service Representative - Part-Time
The Hillman Group, Inc.
Toronto, ON
- Part-time
The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and…
Added 33 mins ago
D
Financial security advisor, Life and health insurance
Desjardins
Alma, QC · Saint-Bruno, QC · Caisse Desjardins d'Alma
- Full-time
…clients. You help sell life and health insurance products and services through multiple distribution channels based on member/client needs and current strategies and practices. Your focus…
Added 33 mins ago
D
Financial security advisor, Life and health insurance
Desjardins
Alma, QC · Saint-Bruno, QC · Caisse Desjardins d'Alma
- Full-time
…clients. You help sell life and health insurance products and services through multiple distribution channels based on member/client needs and current strategies and practices. Your focus…
Added 33 mins ago
D
Market Development Manager
Desjardins
Louiseville, QC · Maskinongé, QC · Caisse Desjardins de l'Ouest de la Mauricie
- Full-time
As a market development manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and expectations of…
Added 33 mins ago
GO
Clerk 3 (Enrollment Clerk)
Government of Nova Scotia
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
The Justice Supports and Services Division of the Department of Justice consists of three programs: each providing Nova Scotians access to critical programming and support. The Maintenance…
Added 33 mins ago
CG
Concession Attendant, Part Time
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Peterborough, ON
- $17.95 CAD / hour
- Part-time
…because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000…
Added 33 mins ago
ES
Territory Sales Manager - GTA & Southwest Ontario
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Mississauga, ON
- Full-time
…Manager based in GTA or Tri-cities to represent our products and services to both existing customers and prospective clients. This role involves identifying customer needs, promoting…
Added 33 mins ago
1H
Bellperson
1 Hotels
Toronto, ON
- Full-time
…with luggage, providing information on hotel amenities and services, coordinating guest requests, and supporting seamless arrivals and…
Added 33 mins ago
IG
Inside Sales Representative
Inspire Group of Companies Ltd.
AB · Edmonton, AB
- Part-time
…three core divisions - Inspire Construction, Inspire Consulting Services, and Inspire Events - providing full-scope construction services, practical consulting support, and impactful…
Added 47 mins ago
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Continuing Care Assistant
HealthCareersInSask.ca
North Battleford, SK
- Part-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 1 hour ago
Health Care Aide - Certified
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MB · Vita, MB
…Nurse as team leaders, the Health Care Aide (HCA) provides support and assistance to residents/patients in Activities of Daily Living (ADLs) as identified in the care plan. The HCA works to…

McKesson

LOA Support Representative | 2 Openings

Mississauga, ON, Canada

$50,000 - $66,600 · Full-time

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Job details

Pay: $50,000 - $66,600
Job type: Full-time
Experience: Minimum of 3 years of human resources experience
Posting language: English
Posted: Nov 5, 2026

Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

LOA Support Representative | 2 Openings (Location: CAN)

**Join Our Employee Care Team!**

Position Summary:

If you have excellent customer service and HR skills and a desire to ensure employee HR needs are cared for at the highest standards – we need you! Enhance your HR and coaching skills with the Employee Care team!

In the Leave of Absence Representative role, you will ensure our employees receive top-notch support on matters such as pre and post leave of absence care, people leader and employee End-to-End leave resolution, and navigation of leave-related systems. You will also support the resolution of leave-related questions and cases by applying established policies, procedures, and escalation protocols. You may share process knowledge and assist teammates with routine questions as needed.

When an employee or a People Leader at McKesson needs assistance, they often turn to the McKesson Employee Care team. The goal of the Employee Care team is to provide a delightful employee experience as employees and people leaders seek assistance on HR matters. This role will focus on the leave of absence employee experience and this role must:

Respond to employee or people leader questions promptly and with empathy and accuracy.

Navigate multiple HR systems to assist employees and people leaders and ensure thorough case documentation.

Communicate both verbally and in writing with clarity and respect.

Be comfortable in a fast-paced environment that is technology enabled.

This position reports directly to the Manager, Employee Care. The ideal candidate should possess excellent customer service and HR knowledge, with a proven ability to manage a range of leave-related cases, involving multiple stakeholders when needed, and escalate matters outside established procedures.. They should have strong communication, problem-solving, and multitasking skills, along with a strong attention to detail and proficiency in HR systems (e.g., ADP) and leave-related processes. A passion for improving Employee Care service delivery, coupled with adaptability, confidentiality, and teamwork, is essential.

Key Responsibilities

Case Management: Manage Leave of Absence employee cases through:

Responding to cases via ServiceNow and dispositioning appropriately

Providing accurate responses to employees leveraging approved resources

Monitoring personal key performance metrics and ensuring adherence to Service Level Agreements, etc.

LOA Systems Updates: Perform manual adjustments in leave related systems (e.g., ADP) for:

Borrowing PTO/Flex

Retroactive Waiting Period Applications

Leave Type Changes (e.g., FMLA to STD)

Exempt Reduced Work Schedules

Review each leave entry in ADP to ensure accuracy in Time Off accounting and work schedules

Collaborate with the Payroll and HR teams to ensure all leave entries and adjustments are compliant with company policies and legal regulations

Maintain accurate records of all manual adjustments and provide regular reports to the Payroll Manager

Assist in resolving payroll discrepancies related to leave adjustments.

Provide exceptional support and guidance to employees regarding their leave adjustments and payroll inquiries.

Resolves a range of leave-related issues by applying established policies, procedures, and system knowledge.

Escalates exceptions and complex cases to the appropriate leader or partner.

Identifies continuous improvement opportunities based on common case drivers or thematic issues

Customer Focus –Leverage analytical and problem-solving skills to thoroughly troubleshoot and resolve issues, ensuring comprehensive solutions. Educate employees and people leaders, as appropriate, on resources available to them, how to navigate the leave of absence process and successfully return to work. Strive to make every interaction exceptional by handling each situation with the highest level of care and attention. 

Issue/Case Prevention –Proactively review reporting on Return to Work (RTW), Denials, and File Feed Errors to resolve issues effectively and prevent issues from occurring that impact the employee.

Continuous Improvement – Based on visibility to case management trends, identify continuous improvement opportunities. Contribute, as applicable, to continuous improvement efforts.

Support Employee Care Operations – Be proficient at Employee Care systems and operations to support broader Employee Care team as needed. This may include, but is not limited to, support of the Employee Care virtual assistant chatbot, management of cases within ServiceNow, and support of continuous improvement initiatives.

Customer Focus – Leverage problem-solving skills to thoroughly troubleshoot and resolve issues, ensuring comprehensive solutions. Educate employees and people leaders, as appropriate, on resources available to them, how to navigate the leave of absence process and successfully return to work. Strive to make every interaction exceptional by handling each situation with the highest level of care and attention. 

Minimum Job Qualifications (Knowledge, Skills, & Abilities):

Education/Training –

Bachelor’s degree or related equivalent experience

Business Experience –

Minimum of 3 years of human resources experience

Critical Knowledge & Competencies –

Delivering results with integrity

Mature confidence

Problem solving skills

Building relationships of trust

Engaging customers

Drives execution

Application of McKesson systems, policies, and processes

Application of HR administrative functions, laws, and regulations

Knowledge of HR technical systems

Quality and detail orientation

Conflict management

Business acumen

Specialized Knowledge/Skills –

Exercises judgment within defined procedures and practices to determine appropriate action

Builds knowledge of the organization, processes, and customers. Independently completes routine day-to-day work and receives guidance on nonstandard, sensitive, or complex matters.

Working Conditions:

Environment (Office, warehouse, etc.) –

Traditional office environment.

Ability to work during Employee Care hours of operations which are Monday - Friday, 9am-7pm EST.

Physical Requirements (Lifting, standing, etc.) –

Large percent of time performing computer-based work is required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$50,000 - $66,600

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

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More about this job

Responsibilities

The LOA Support Representative manages employee leave of absence cases by providing accurate information, navigating HR systems, and ensuring compliance with company policies. They also collaborate with payroll and HR teams to resolve discrepancies and identify opportunities for continuous process improvement.

Requirements

Candidates must have a minimum of 3 years of human resources experience and a bachelor's degree or equivalent. Proficiency in HR systems like ADP and strong communication, problem-solving, and multitasking skills are essential for this role.

Skills

Customer service
Human resources
Case management
Leave of absence administration
Problem solving
Communication
Multitasking
Attention to detail
ADP
ServiceNow
Payroll support
Conflict management
Data entry
Analytical skills
Empathy

Benefits

Annual bonus
Long-term incentive opportunities

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
Leave of Absence
Case Management
ADP
ServiceNow
Payroll
FMLA
STD
Employee Care
Customer Service
Compliance
Return to Work
Data Accuracy
Reporting
Process Improvement
HR Systems
Administrative Functions
Conflict Management
Business Acumen
Healthcare

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