Jobs in Canada

Group jobs by employerEmail me new jobs Save this search

Added 12 days ago
HR
Specialist, Designated Beauty Advisor (DBA) - La Prairie
Holt Renfrew
Mississauga, ON
- Full-time
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Added 12 days ago
HR
Sales Associate - Men's Footwear
Holt Renfrew
Toronto, ON
- Full-time
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Added 12 days ago
SL
Analyst, Technical Support Services
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
A client-focused approach and the ability to build rapport that contributes to an exceptional employee experience.
Added 12 days ago
M
Operations Manager, Patient Support Program
McKesson
Mississauga, ON
- Full-time
…The role is operationally focused and does not have primary client-facing…
Added 12 days ago
Coordinator, Construction Services
Defence Construction Canada
Trenton, ON
Liaise with Client-Partner representatives (e.g. on contract-related problems and risks, negotiate and issue change orders)
Added 12 days ago
C
Manager, Hospitality Services (1- year contract)
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 12 days ago
CMF Area Manager
Caterpillar Inc.
Burlington, ON
Added 12 days ago
L
Business Analyst, Requirement Specialist - Health and Welfare Administration
LifeWorks
Toronto, ON
- Full-time
Work Directly with Clients & Internal Partners You'll partner with HR leaders, payroll teams, and business stakeholders to understand their real-world challenges. This isn't just about…
Added 12 days ago
WI
Senior Estimator
WSP in Canada
Vancouver, BC
- Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 12 days ago
Experienced Project Planner
WSP
Calgary, AB
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 12 days ago
BC
Bilingual Inside Sales Representative
Bunzl Canada
Ottawa, ON
- Full-time
…own-brand and preferred national brand products, building long-term client relationships, and aligning sales plans with customer needs and industry trends. The role requires strong…
Added 12 days ago
PG
Media Planning, Manager
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
…connection solutions across a variety of media to meet or exceed client objectives & drive…
Added 12 days ago
WI
Senior Estimator
WSP in Canada
Ottawa, ON
- Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 12 days ago
Configuration Management Specialist
Capgemini
Montreal, QC
Soutenir les activités de gouvernance de la configuration et veiller au respect des processus et normes établis par le client.
Added 12 days ago
AC
Early Careers: Retirement Actuarial Associate
Aon Corporation
Toronto, ON
- Full-time
…information into clear business insight and support better client…
Added 12 days ago
A
Technical Services Specialist
Absorb
Remote, Canada
- Full-time
- Remote
Partner cross-functionally (Product, Technical Support, Client Success, Engineering, etc.) to solve multi-layered technical and data challenges.
Added 12 days ago
LC
Sr. Manager, Media Strategy - 12 Month Contract
Loblaw Companies Limited
Montreal, QC
- Full-time
The Senior Manager, Media Strategy – Maxi Business serves as the primary strategic media partner for Maxi and key Quebec-based business stakeholders. This role is responsible for developing…
Added 12 days ago
RT
ELYSIS – Directeur(trice), Ressources humaines et Communications / Director, Human Resources & Communications
Rio Tinto
Montreal, QC
- Full-time
…ELYSIS), situé à Arvida. Présentement, ELYSIS supporte son premier client pour les phases de préparation aux démarrages de cuves et à leur…
Added 12 days ago
D
Senior Motion Designer - 6 month FTC
DEPT®
Toronto, ON
- $70,000 to $80,000 CAD / year
Must have extensive experience with After Effects, Figma as well as the wider Adobe suite
Added 12 days ago
A
Analytics and Insights Analyst (CPG)
Acosta
Mississauga, ON
- Full-time
This is a #Hybrid position, requiring 3 days per week in our Mississauga office
Added 12 days ago
VP
Spécialiste des ventes et de la formation – MD Formula | MD Formula Sales & Education Specialist
Victoria Park Medispa
Westmount, QC
- Full-time
Added 12 days ago
WI
Senior Estimator
WSP in Canada
Laval, QC
- Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 12 days ago
WI
Senior Estimator
WSP in Canada
Brossard, QC
- Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 12 days ago
WI
Senior Estimator
WSP in Canada
Montreal, QC
- Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 12 days ago
WI
Senior Estimator
WSP in Canada
Calgary, AB
- Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…

McKesson

Operations Manager, Patient Support Program

Mississauga, ON, Canada

$86,900 - $115,800 · Full-time

Apply on mckesson.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $86,900 - $115,800
Job type: Full-time
Experience: 6+ years of professional experience and 0-2 years of supervisory experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

The Operations Manager, Patient Support Programs leads the day-to-day operational performance of a portfolio of patient support programs. This role provides leadership and operational direction to frontline supervisors and their teams, helping ensure high-quality, patient-centred service while meeting contractual key performance indicators, service-level agreements, quality standards, and regulatory requirements.

Working closely with the Program Manager and cross-functional partners, you will use operational data and performance insights to identify trends, address service gaps, improve workflows, and strengthen the patient and healthcare provider experience. You will also play an important role in building an engaged, accountable, and collaborative team culture.

This position oversees approximately three to five supervisors who support a broader frontline patient services team. The role is operationally focused and does not have primary client-facing responsibility.

What You’ll Do:

Lead and monitor daily patient support program operations to ensure contractual KPIs, SLAs, quality expectations, and service commitments are achieved.
Review queue performance, productivity, quality, and workforce data to identify trends, root causes, operational risks, and improvement opportunities.
Translate performance data into practical action plans that improve productivity, service quality, and the patient and healthcare provider experience.
Coach and support frontline supervisors in setting expectations, addressing performance gaps, managing employee performance, and improving team effectiveness.
Ensure supervisors have the tools, resources, training, and operational guidance required to lead their teams successfully.
Promote employee engagement, collaboration, accountability, development, retention, and a positive team culture.
Partner with Program Management, Quality, PMO, Training, and other business functions to implement program initiatives and process improvements.
Evaluate workflows, team structures, and resource allocation to support service levels and changing program needs.
Maintain current program procedures, training records, and operational documentation in accordance with Quality Management System requirements.
Support audits, quality initiatives, corrective actions, and continuous-improvement activities.
Identify and develop talent and support succession planning across the supervisory team.
Ensure operational efficiency initiatives continue to protect service quality and the needs of patients receiving complex or critical therapies.

Basic Requirements:

Degree or equivalent experience.
6+ years of professional experience and 0-2 years of supervisory experience.
Professional experience in patient support programs, healthcare operations, pharmaceutical services, case management, reimbursement services, or a related healthcare environment.
Experience monitoring operational KPIs, SLAs, queue performance, productivity, quality, or workforce metrics.
Experience leading, coaching, or supporting supervisors or people leaders.
Experience supporting employee performance management, including identifying performance gaps and implementing improvement plans.
Demonstrated experience using data to guide operational decisions and process improvements.

Preferred Skills/Experience:

Experience leading multiple teams or functional areas within a complex, regulated healthcare environment.
Knowledge of patient support program operations, patient access, reimbursement, case management, oncology, rare disease, or immunology programs.
Experience with workforce planning, resource allocation, succession planning, change management, and employee engagement.
Familiarity with Quality Management Systems, audit readiness, training compliance, and continuous improvement.
Strong presentation, stakeholder-management, decision-making, problem-solving, and communication skills.
Ability to synthesize complex operational information into clear insights and recommendations.
Bilingual proficiency in English and French is an asset.

Description of Travel, In-Office and Physical Requirements

This is a hybrid role for candidates located in the Greater Toronto Area. The successful candidate must be able to work from the McKesson GTA Campus (2300 Meadowvale Blvd, Mississauga, ON) approximately once per month and attend additional in-person meetings or events as operationally required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$86,900 - $115,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

Apply on mckesson.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Operations Manager leads the daily operational performance of patient support programs by directing frontline supervisors and ensuring contractual KPIs and service standards are met. They utilize performance data to identify trends, improve workflows, and foster an engaged, collaborative team culture.

Requirements

Candidates must have at least 6 years of professional experience in healthcare operations or pharmaceutical services, including 0-2 years of supervisory experience. A degree or equivalent experience is required, along with demonstrated ability to use data for operational decision-making and process improvement.

Skills

Healthcare operations
Patient support programs
Team leadership
Performance management
Data analysis
KPI monitoring
SLA management
Process improvement
Coaching
Stakeholder management
Quality management systems
Workforce planning
Change management
Communication
Problem-solving
Decision-making

Benefits

Annual bonus
Long-term incentive opportunities

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Patient Support Programs
Healthcare
Pharmaceutical Services
Case Management
Reimbursement Services
KPIs
SLAs
Quality Management System
Workforce Planning
Process Improvement
Performance Management
Succession Planning
Change Management
Audit Readiness
Oncology
Rare Disease
Immunology
Data Analysis
Team Leadership
Operational Efficiency
Regulatory Requirements
Patient Access
Continuous Improvement
Stakeholder Management

Report this job

Work requirements

Jobs in Canada