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Added 1 day ago
Clerk III - Health Information
Winnipeg Regional Health Authority
Brandon, MB
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 1 day ago
Clerk III - Health Information
Winnipeg Regional Health Authority
Brandon, MB
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 1 day ago
Clerk III- HIS
Winnipeg Regional Health Authority
Brandon, MB
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 1 day ago
SM
IT System Administrator
Swish Maintenance Limited
Peterborough, ON
- Full-time
The position plays a key role in ensuring system availability, network connectivity, data integrity, and cybersecurity readiness. Responsibilities include proactively identifying and…
Added 1 day ago
EP
Sales & Business Development Representative
East Penn Canada
Mississauga, ON
- Full-time
Results‑based rewards with annual merit increases, profit sharing, and a deferred profit‑sharing program to support long‑term financial goals
Added 1 day ago
SC
Human Resources Business Partner - Labour Relations
Southbridge Care Homes
ON · Ontario, Canada
- $75,000 to $85,000 CAD / year
- Full-time
…employee and labour relations, day to day HR matters, and HR program delivery. By collaborating with the Senior HRBP and peers, the HRBP contributes to initiatives that promote a positive,…
Added 1 day ago
TR
Director, Annual Giving
The Royal Conservatory of Music
Toronto, ON
- $118,000 to $128,000 CAD / year
- Full-time
…annual giving plan that aligns donor acquisition, participation, retention, upgrading and annual-program activity with RCM’s institutional fundraising objectives. The role leads the annual…
Added 1 day ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 1 day ago
J
Senior Account Manager, Media
Jobgether
Canada
- Full-time
The Senior Account Manager, Media will manage and grow relationships with a portfolio of high-value brand, agency, and original equipment manufacturer (OEM) clients across specialized…
Added 1 day ago
T
Senior Program Manager, Talent Development
Twilio
Remote, Canada
- Full-time
- Remote
Join the team as Twilio’s next Sr. Program Manager, Talent Development
Added 1 day ago
B
Operations Manager
BGIS
Toronto, ON
- Full-time
…implementing and improving Tenant Relationship Management and Retention programs, supporting planning and delivery of exceptional service to ensure the asset is managed to meet client /…
Added 1 day ago
BG
Senior Service Retention Specialist
BMW Group
Richmond Hill, ON
- Full-time
The Service Retention Specialist role focuses on developing programs and strategies to foster customer retention and realize growth opportunities within the BMW and MINI service business.…
Added 1 day ago
M
Senior CyberArk Security Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Added 1 day ago
KH
Senior Development Officer, Signature Events & Partnerships
Kids Help Phone
Toronto, ON
- $74,700 to $83,000 CAD / year
- Full-time
Reporting to the Manager, Signature Events & Partnerships, the Senior Development Officer helps grow fundraising revenue and engagement for Kids Help Phone Foundation’s signature events,…
Added 1 day ago
ML
Engineering Manager
Maple Leaf Foods Inc.
London, ON
- $122,000 to $172,000 CAD / year
- Full-time
The Engineering Manager is responsible for providing strategic and operational leadership for all engineering, capital projects, technical services, facility infrastructure, utilities, and…
Added 1 day ago
CL
Service Coordinator (Temporary position)
Comairco, LLC
Laval, QC
- Full-time
Benefits program, telemedicine and employee assistance program;
Added 1 day ago
R
Senior Manager, Customer Success Operations
Ryan
Toronto, ON
- Full-time
The Senior Manager, Customer Success Operations is responsible for building, managing, and continuously improving the systems, data, reporting, processes, and operational discipline that…
Added 1 day ago
MW
Business Development Associate
Manulife Wealth & Asset Management
Montreal, QC
- Full-time
…alongside a District Vice President and a Business Development Manager. Your mission? Help drive sales growth and build strong advisor…
Added 1 day ago
B
Property Manager
BGIS
Iqaluit, NU
- Full-time
The Property Manager position supports and assists in the management of commercial real estate in accordance with the Management Agreements. The Property Manager is involved in all aspects…
Added 1 day ago
Assistant Branch Manager
Money Mart
Toronto, ON
Education Reimbursement Program to invest in your education and career growth.
Added 1 day ago
IF
Senior Education Strategist
iA Financial Group
Calgary, AB
- Full-time
…that strengthen the member experience while supporting client retention, business development and broader business…
Added 1 day ago
UO
Academic and Career Advisor
University of British Columbia
Kelowna, BC · UBCO | University Centre (UNC)
- $7,158.42 to $10,292.25 CAD / month
- Part-time
UBCO | Program Support | Academic and Career Advising
Added 1 day ago
T
Site Reliability Engineer Lead
TD
Toronto, ON
- Full-time
…Balance Sheet Management (TBSM) by engineering the systems, data platforms, and infrastructure used to measure, monitor, and manage liquidity and market risk across Canada and the…
Added 1 day ago
M
Operations Manager, Patient Support Program
McKesson
Mississauga, ON
- Full-time
Working closely with the Program Manager and cross-functional partners, you will use operational data and performance insights to identify trends, address service gaps, improve workflows,…
Added 1 day ago
M
Senior Technology Project Manager, Group Functions Technology
Manulife
Toronto, ON
- Full-time
Working within Technology Business Management & Strategy in Group Functions Technology, the Senior Technology Project Manager will drive the successful delivery of strategic initiatives…

McKesson

Operations Manager, Patient Support Program

Mississauga, ON, Canada

$86,900 - $115,800 · Full-time

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Job details

Pay: $86,900 - $115,800
Job type: Full-time
Experience: 6+ years of professional experience and 0-2 years of supervisory experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

The Operations Manager, Patient Support Programs leads the day-to-day operational performance of a portfolio of patient support programs. This role provides leadership and operational direction to frontline supervisors and their teams, helping ensure high-quality, patient-centred service while meeting contractual key performance indicators, service-level agreements, quality standards, and regulatory requirements.

Working closely with the Program Manager and cross-functional partners, you will use operational data and performance insights to identify trends, address service gaps, improve workflows, and strengthen the patient and healthcare provider experience. You will also play an important role in building an engaged, accountable, and collaborative team culture.

This position oversees approximately three to five supervisors who support a broader frontline patient services team. The role is operationally focused and does not have primary client-facing responsibility.

What You’ll Do:

Lead and monitor daily patient support program operations to ensure contractual KPIs, SLAs, quality expectations, and service commitments are achieved.
Review queue performance, productivity, quality, and workforce data to identify trends, root causes, operational risks, and improvement opportunities.
Translate performance data into practical action plans that improve productivity, service quality, and the patient and healthcare provider experience.
Coach and support frontline supervisors in setting expectations, addressing performance gaps, managing employee performance, and improving team effectiveness.
Ensure supervisors have the tools, resources, training, and operational guidance required to lead their teams successfully.
Promote employee engagement, collaboration, accountability, development, retention, and a positive team culture.
Partner with Program Management, Quality, PMO, Training, and other business functions to implement program initiatives and process improvements.
Evaluate workflows, team structures, and resource allocation to support service levels and changing program needs.
Maintain current program procedures, training records, and operational documentation in accordance with Quality Management System requirements.
Support audits, quality initiatives, corrective actions, and continuous-improvement activities.
Identify and develop talent and support succession planning across the supervisory team.
Ensure operational efficiency initiatives continue to protect service quality and the needs of patients receiving complex or critical therapies.

Basic Requirements:

Degree or equivalent experience.
6+ years of professional experience and 0-2 years of supervisory experience.
Professional experience in patient support programs, healthcare operations, pharmaceutical services, case management, reimbursement services, or a related healthcare environment.
Experience monitoring operational KPIs, SLAs, queue performance, productivity, quality, or workforce metrics.
Experience leading, coaching, or supporting supervisors or people leaders.
Experience supporting employee performance management, including identifying performance gaps and implementing improvement plans.
Demonstrated experience using data to guide operational decisions and process improvements.

Preferred Skills/Experience:

Experience leading multiple teams or functional areas within a complex, regulated healthcare environment.
Knowledge of patient support program operations, patient access, reimbursement, case management, oncology, rare disease, or immunology programs.
Experience with workforce planning, resource allocation, succession planning, change management, and employee engagement.
Familiarity with Quality Management Systems, audit readiness, training compliance, and continuous improvement.
Strong presentation, stakeholder-management, decision-making, problem-solving, and communication skills.
Ability to synthesize complex operational information into clear insights and recommendations.
Bilingual proficiency in English and French is an asset.

Description of Travel, In-Office and Physical Requirements

This is a hybrid role for candidates located in the Greater Toronto Area. The successful candidate must be able to work from the McKesson GTA Campus (2300 Meadowvale Blvd, Mississauga, ON) approximately once per month and attend additional in-person meetings or events as operationally required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$86,900 - $115,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

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More about this job

Responsibilities

The Operations Manager leads the daily operational performance of patient support programs by directing frontline supervisors and ensuring contractual KPIs and service standards are met. They utilize performance data to identify trends, improve workflows, and foster an engaged, collaborative team culture.

Requirements

Candidates must have at least 6 years of professional experience in healthcare operations or pharmaceutical services, including 0-2 years of supervisory experience. A degree or equivalent experience is required, along with demonstrated ability to use data for operational decision-making and process improvement.

Skills

Healthcare operations
Patient support programs
Team leadership
Performance management
Data analysis
KPI monitoring
SLA management
Process improvement
Coaching
Stakeholder management
Quality management systems
Workforce planning
Change management
Communication
Problem-solving
Decision-making

Benefits

Annual bonus
Long-term incentive opportunities

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Patient Support Programs
Healthcare
Pharmaceutical Services
Case Management
Reimbursement Services
KPIs
SLAs
Quality Management System
Workforce Planning
Process Improvement
Performance Management
Succession Planning
Change Management
Audit Readiness
Oncology
Rare Disease
Immunology
Data Analysis
Team Leadership
Operational Efficiency
Regulatory Requirements
Patient Access
Continuous Improvement
Stakeholder Management

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