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Added 6 mins ago
EP
Sales & Business Development Representative
East Penn Canada
Mississauga, ON
- Full-time
Industry‑leading training and development, including in‑house product and sales training, as well as tuition reimbursement to support continued growth
Added 6 mins ago
PI
Human Resource Manager-Critical Environments
Price Industries
Winnipeg, MB
- Full-time
Manulife Virtual Pharmacy - Access pharmacy services anytime, anywhere through the Manulife app, with eligible prescriptions delivered directly to your home.
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BR
IT Systems Administrator | Administrateur(trice) de systèmes informatiques
BUSAC Real Estate | BUSAC Immobilier
Montreal, QC
- Full-time
…Corporation, BUSAC Real Estate is an investor, owner, developer and manager of office, retail and mixed-use properties in Montréal and the United…
Added 1 hour ago
S
Access & Reimbursement Manager (Oakland/Bakersfield, CA)
Stratis
Field, BC
- Full-time
In this contracted role, the Access Reimbursement Manager (ARM) is a client-facing and client-customer facing role that will be responsible for managing a dedicated territory to support…
Added 1 hour ago
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Access & Reimbursement Manager (Columbus / Toledo, OH)
Stratis
Field, BC
- Full-time
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Added 1 hour ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Mississauga, ON
- $47,000 to $69,000 CAD / year
- Full-time
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Added 1 hour ago
EI
Intermediate Claims Adjuster - Physical Damage (ON)
Echelon Insurance
Mississauga, ON
- Full-time
Work-life harmony with access to an award-winning holistic wellness program,
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H
Global Mining Practice Business Development Leader
HDR
Burlington, ON
- Full-time
…cycle. As a leader in our Global Mining Practice, you’ll have access to a broad network of technical professionals, client relationships and delivery resources. You’ll help focus those…
Added 1 hour ago
H
Global Mining Practice Business Development Leader
HDR
Toronto, ON
- Full-time
…cycle. As a leader in our Global Mining Practice, you’ll have access to a broad network of technical professionals, client relationships and delivery resources. You’ll help focus those…
Added 1 hour ago
R-
Assistant Store Manager - Cornerstone Lloydminster
RCL - Reitmans Canada Ltd/Ltée
Lloydminster, AB
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 1 hour ago
H
Global Mining Practice Business Development Leader
HDR
Victoria, BC
- Full-time
…cycle. As a leader in our Global Mining Practice, you’ll have access to a broad network of technical professionals, client relationships and delivery resources. You’ll help focus those…
Added 1 hour ago
H
Global Mining Practice Business Development Leader
HDR
London, ON
- Full-time
…cycle. As a leader in our Global Mining Practice, you’ll have access to a broad network of technical professionals, client relationships and delivery resources. You’ll help focus those…
Added 1 hour ago
M
Senior Manager, Marketing, Canada & LATAM
Magnite
Toronto, ON
- Full-time
As Marketing Manager, Canada & LATAM, you will be a key marketing partner to Magnite’s growing commercial teams across Canada and Latin America. Reporting to the VP, International…
Added 1 hour ago
H
Global Mining Practice Business Development Leader
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Penticton, BC
- Full-time
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H
Global Mining Practice Business Development Leader
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Richmond Hill, ON
- Full-time
…cycle. As a leader in our Global Mining Practice, you’ll have access to a broad network of technical professionals, client relationships and delivery resources. You’ll help focus those…
Added 1 hour ago
H
Global Mining Practice Business Development Leader
HDR
Vancouver, BC
- Full-time
…cycle. As a leader in our Global Mining Practice, you’ll have access to a broad network of technical professionals, client relationships and delivery resources. You’ll help focus those…
Added 1 hour ago
MS
Business Development Manager, Industrial Solutions
MacDonald Search Group
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $90,000 CAD / year
- Full-time
POSITION: Business Development Manager, Industrial Solutions
Added 1 hour ago
IP
Subrogation Examiner - Hybrid - Anywhere in Canada
International Programs Group
Toronto, ON
- Full-time
Produce reports with occasional guidance from Manager
Added 1 hour ago
W
Software Engineer I
Wayfair
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
…collaborative learning and meaningful work. With guidance from your manager, mentorship from a dedicated Tech Coach, clear development milestones, and exposure to applied AI tools, you’ll…
Added 1 hour ago
Program Financial Analyst
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Reimbursement for professional development initiatives and memberships plus access to free online learning resources
Added 1 hour ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc.
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Full-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 1 hour ago
ML
Manager, HR Services
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
Added 1 hour ago
ML
MRO Coordinator
Maple Leaf Foods Inc.
Mississauga, ON
- $47,000 to $69,000 CAD / year
- Full-time
Reporting to the Maintenance Manager the MRO Coordinator maintains the inventory management and warehousing long-term strategies based on the consequences of equipment failure and the…
Added 1 hour ago
ML
Automation Manager
Maple Leaf Foods Inc.
Hamilton, ON · Hannon, Ontario
- $96,000 to $141,000 CAD / year
- Full-time
Competent to troubleshoot equipment in the plant locally or through VPN access when required. Mentor team members when required to work through and solve equipment controls related issues.
Added 1 hour ago
ML
Automation Engineer (Night Shift)
Maple Leaf Foods Inc.
London, ON
- $71,000 to $103,000 CAD / year
- Full-time
The Automation Engineer reports directly to the Manager, Automation and is responsible for supporting the automation actions for the facility. The automation actions will include system…

McKesson

Operations Manager, Patient Support Program

Mississauga, ON, Canada

$86,900 - $115,800 · Full-time

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Job details

Pay: $86,900 - $115,800
Job type: Full-time
Experience: 6+ years of professional experience and 0-2 years of supervisory experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

The Operations Manager, Patient Support Programs leads the day-to-day operational performance of a portfolio of patient support programs. This role provides leadership and operational direction to frontline supervisors and their teams, helping ensure high-quality, patient-centred service while meeting contractual key performance indicators, service-level agreements, quality standards, and regulatory requirements.

Working closely with the Program Manager and cross-functional partners, you will use operational data and performance insights to identify trends, address service gaps, improve workflows, and strengthen the patient and healthcare provider experience. You will also play an important role in building an engaged, accountable, and collaborative team culture.

This position oversees approximately three to five supervisors who support a broader frontline patient services team. The role is operationally focused and does not have primary client-facing responsibility.

What You’ll Do:

Lead and monitor daily patient support program operations to ensure contractual KPIs, SLAs, quality expectations, and service commitments are achieved.
Review queue performance, productivity, quality, and workforce data to identify trends, root causes, operational risks, and improvement opportunities.
Translate performance data into practical action plans that improve productivity, service quality, and the patient and healthcare provider experience.
Coach and support frontline supervisors in setting expectations, addressing performance gaps, managing employee performance, and improving team effectiveness.
Ensure supervisors have the tools, resources, training, and operational guidance required to lead their teams successfully.
Promote employee engagement, collaboration, accountability, development, retention, and a positive team culture.
Partner with Program Management, Quality, PMO, Training, and other business functions to implement program initiatives and process improvements.
Evaluate workflows, team structures, and resource allocation to support service levels and changing program needs.
Maintain current program procedures, training records, and operational documentation in accordance with Quality Management System requirements.
Support audits, quality initiatives, corrective actions, and continuous-improvement activities.
Identify and develop talent and support succession planning across the supervisory team.
Ensure operational efficiency initiatives continue to protect service quality and the needs of patients receiving complex or critical therapies.

Basic Requirements:

Degree or equivalent experience.
6+ years of professional experience and 0-2 years of supervisory experience.
Professional experience in patient support programs, healthcare operations, pharmaceutical services, case management, reimbursement services, or a related healthcare environment.
Experience monitoring operational KPIs, SLAs, queue performance, productivity, quality, or workforce metrics.
Experience leading, coaching, or supporting supervisors or people leaders.
Experience supporting employee performance management, including identifying performance gaps and implementing improvement plans.
Demonstrated experience using data to guide operational decisions and process improvements.

Preferred Skills/Experience:

Experience leading multiple teams or functional areas within a complex, regulated healthcare environment.
Knowledge of patient support program operations, patient access, reimbursement, case management, oncology, rare disease, or immunology programs.
Experience with workforce planning, resource allocation, succession planning, change management, and employee engagement.
Familiarity with Quality Management Systems, audit readiness, training compliance, and continuous improvement.
Strong presentation, stakeholder-management, decision-making, problem-solving, and communication skills.
Ability to synthesize complex operational information into clear insights and recommendations.
Bilingual proficiency in English and French is an asset.

Description of Travel, In-Office and Physical Requirements

This is a hybrid role for candidates located in the Greater Toronto Area. The successful candidate must be able to work from the McKesson GTA Campus (2300 Meadowvale Blvd, Mississauga, ON) approximately once per month and attend additional in-person meetings or events as operationally required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$86,900 - $115,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

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More about this job

Responsibilities

The Operations Manager leads the daily operational performance of patient support programs by directing frontline supervisors and ensuring contractual KPIs and service standards are met. They utilize performance data to identify trends, improve workflows, and foster an engaged, collaborative team culture.

Requirements

Candidates must have at least 6 years of professional experience in healthcare operations or pharmaceutical services, including 0-2 years of supervisory experience. A degree or equivalent experience is required, along with demonstrated ability to use data for operational decision-making and process improvement.

Skills

Healthcare operations
Patient support programs
Team leadership
Performance management
Data analysis
KPI monitoring
SLA management
Process improvement
Coaching
Stakeholder management
Quality management systems
Workforce planning
Change management
Communication
Problem-solving
Decision-making

Benefits

Annual bonus
Long-term incentive opportunities

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Patient Support Programs
Healthcare
Pharmaceutical Services
Case Management
Reimbursement Services
KPIs
SLAs
Quality Management System
Workforce Planning
Process Improvement
Performance Management
Succession Planning
Change Management
Audit Readiness
Oncology
Rare Disease
Immunology
Data Analysis
Team Leadership
Operational Efficiency
Regulatory Requirements
Patient Access
Continuous Improvement
Stakeholder Management

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