Find work in Canada.

538,181 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
BG
Vice President, Business Operations
Brandt Group of Companies
Regina, SK
- Full-time
Lead the development and execution of the Clubs’ annual business plans, aligning departmental goals with organizational objectives and long-term strategy.
Added 3 mins ago
P
Sr. HRIS Analyst
PointClickCare
Mississauga, ON
- Full-time
Bachelor’s degree in HR, Information Systems, Business, or a related field
Added 3 mins ago
OS
General Supervisor Operations
Orion Steel Group
Calgary, AB
- Full-time
…each other to ensure growth and ultimately success for the business and our…
Added 3 mins ago
TT
Senior Cybersecurity/Network Administrator
The Taggart Group of Companies
Ottawa, ON
- Full-time
Lead disaster recovery planning and testing, and work with business unit leaders to establish recovery point objectives (RPO), recovery time objectives (RTO), and maximum acceptable…
Added 3 mins ago
E
Systems Administrator
Elmwood
St. Catharines, ON
- Full-time
We are seeking a Systems Administrator to join our team. They will be responsible for the reliable, secure and efficient operation of our server, cloud, virtualization, storage, backup and…
Added 3 mins ago
RG
Director, Financial Reporting
Regional Group
Ottawa, ON
- Full-time
…across the organization, accommodating legitimate differences in business models and accounting…
Added 3 mins ago
B
BMO Capital Markets Summer 2027 Investment Banking Analyst, Toronto
BMO
Toronto, ON · FCP
- Full-time
Performing other tasks supporting client relationships and business development
Added 3 mins ago
M
Specialist, Client Finance
Marketbridge
Remote, Canada
- Full-time
- Remote
Marketbridge partners with leading B2B brands to create unified Go-to-Market® systems that connect strategy, AI, creativity, activation and measurement. With a team of 350+ across North…
Added 3 mins ago
S
Refinery Products Blend Scheduler
Shell
Scotford, AB
- Full-time
Shell’s business requires the ability to quickly respond to changing market conditions and production capabilities to deliver the most value. The Refinery Products Blend Schedulers lead…
Added 3 mins ago
S
Refinery Products Blend Scheduler
Shell
Sarnia, ON
- Full-time
Shell’s business model requires the ability to quickly respond to changing market conditions and production capabilities to deliver the most value. The Refinery Products Blend Schedulers…
Added 3 mins ago
P&
Facilities and Maintenance Coordinator/Coordonnateur des installations et de l'entretien
Procter & Gamble
Toronto, ON · GRTR TORONTO FULFILLMENT CTR
- Full-time
…long-term facility planning to enable future growth and changing business…
Added 19 mins ago
TG
Process Analyst Student Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
…operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product…
Added 19 mins ago
M
Senior Software Developer
Moneris
Toronto, ON
- Full-time
…including experience, education, skills, certifications, and other business…
Added 19 mins ago
Assistant Branch Manager
Money Mart
Toronto, ON
…more than 40 years, we've committed to helping consumers and business owners access the money they need when they need it most, meeting people where they are and helping close the gap…
Added 19 mins ago
AG
Salesforce Platform Developer
Altus Group
Toronto, ON
- Full-time
Reporting to the Director of Enterprise Applications, we are hiring a Salesforce Platform Developer to design, develop, and improve scalable solutions across Altus Group’s Salesforce…
Added 19 mins ago
W
Senior Process Engineer - Uranium Processing Specialist
Wood
Saskatoon, SK
- $157,000 to $192,000 CAD / year
- Full-time
From feasibility study to execution, Wood's Minerals & Metals business has helped design and deliver mining projects globally for over 60 years. Our world calls for advanced, scalable…
Added 19 mins ago
H
Supply Chain Intern (Winter 2027 - 12 months)
Hitachi
Toronto, ON · (RSBU) Toronto
- $23 to $30 CAD / hour
- Full-time
Business Intern Events: Intern Showcase & Graduation ceremony
Added 19 mins ago
R
Finance Analyst
RTX
Midland, ON
- Full-time
Raytheon ELCAN is a global leader in high-precision optical systems. Our commitment to innovation, quality, and excellence spans over 70 years has earned us a reputation for delivering…
Added 19 mins ago
Risk Intelligence Reporting Analyst
Scotiabank
Toronto, ON
Create and contribute to specific analytics and reporting goals, in support of the overall success of GIAM business strategies.
Added 19 mins ago
Fraud Detection Analyst
Scotiabank
Toronto, ON
It would be an asset if you have post-secondary education in business or a related discipline, previous Retail Banking or Advice/Call Centre experience, or knowledge of systems supporting…
Added 19 mins ago
Network Administration Technician
Independent Electricity System Operator
Canada
Work both as a part of the IT team and closely with business users to provide accurate and timely information regarding systems concerns.
Added 19 mins ago
Manager, Investigations and Compliance
The Government of Nova Scotia
Halifax, NS
Identifies shortcomings, suggests improvements and implements approved revisions to current compliance processes, systems and procedures. Leads and provides feedback on complex issues at…
Added 19 mins ago
Route Service Sales Representative (4-Day Workweek)
Cintas
Hamilton, ON
…skill sets, experience and training, performance, and other business and organization needs. This disclosed range has not been adjusted for applicable geographic differentials associated…
Added 19 mins ago
Route Service Sales Representative (4-Day Workweek)
Cintas
Hamilton, ON
…skill sets, experience and training, performance, and other business and organization needs. This disclosed range has not been adjusted for applicable geographic differentials associated…
Added 19 mins ago
BC
Manager, Research & Development (R&D) Breads and Buns
Bimbo Canada
Toronto, ON · Etobicoke, ON
- Full-time
In business for more than 110 years, the company operates 15 bakeries and employs approximately 4,000 associates across Canada. Bimbo Canada creates value by being at the forefront of…

McKesson

Operations Manager, Patient Support Program

Mississauga, ON, Canada

$86,900 - $115,800 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $86,900 - $115,800
Job type: Full-time
Experience: 6+ years of professional experience and 0-2 years of supervisory experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

The Operations Manager, Patient Support Programs leads the day-to-day operational performance of a portfolio of patient support programs. This role provides leadership and operational direction to frontline supervisors and their teams, helping ensure high-quality, patient-centred service while meeting contractual key performance indicators, service-level agreements, quality standards, and regulatory requirements.

Working closely with the Program Manager and cross-functional partners, you will use operational data and performance insights to identify trends, address service gaps, improve workflows, and strengthen the patient and healthcare provider experience. You will also play an important role in building an engaged, accountable, and collaborative team culture.

This position oversees approximately three to five supervisors who support a broader frontline patient services team. The role is operationally focused and does not have primary client-facing responsibility.

What You’ll Do:

Lead and monitor daily patient support program operations to ensure contractual KPIs, SLAs, quality expectations, and service commitments are achieved.
Review queue performance, productivity, quality, and workforce data to identify trends, root causes, operational risks, and improvement opportunities.
Translate performance data into practical action plans that improve productivity, service quality, and the patient and healthcare provider experience.
Coach and support frontline supervisors in setting expectations, addressing performance gaps, managing employee performance, and improving team effectiveness.
Ensure supervisors have the tools, resources, training, and operational guidance required to lead their teams successfully.
Promote employee engagement, collaboration, accountability, development, retention, and a positive team culture.
Partner with Program Management, Quality, PMO, Training, and other business functions to implement program initiatives and process improvements.
Evaluate workflows, team structures, and resource allocation to support service levels and changing program needs.
Maintain current program procedures, training records, and operational documentation in accordance with Quality Management System requirements.
Support audits, quality initiatives, corrective actions, and continuous-improvement activities.
Identify and develop talent and support succession planning across the supervisory team.
Ensure operational efficiency initiatives continue to protect service quality and the needs of patients receiving complex or critical therapies.

Basic Requirements:

Degree or equivalent experience.
6+ years of professional experience and 0-2 years of supervisory experience.
Professional experience in patient support programs, healthcare operations, pharmaceutical services, case management, reimbursement services, or a related healthcare environment.
Experience monitoring operational KPIs, SLAs, queue performance, productivity, quality, or workforce metrics.
Experience leading, coaching, or supporting supervisors or people leaders.
Experience supporting employee performance management, including identifying performance gaps and implementing improvement plans.
Demonstrated experience using data to guide operational decisions and process improvements.

Preferred Skills/Experience:

Experience leading multiple teams or functional areas within a complex, regulated healthcare environment.
Knowledge of patient support program operations, patient access, reimbursement, case management, oncology, rare disease, or immunology programs.
Experience with workforce planning, resource allocation, succession planning, change management, and employee engagement.
Familiarity with Quality Management Systems, audit readiness, training compliance, and continuous improvement.
Strong presentation, stakeholder-management, decision-making, problem-solving, and communication skills.
Ability to synthesize complex operational information into clear insights and recommendations.
Bilingual proficiency in English and French is an asset.

Description of Travel, In-Office and Physical Requirements

This is a hybrid role for candidates located in the Greater Toronto Area. The successful candidate must be able to work from the McKesson GTA Campus (2300 Meadowvale Blvd, Mississauga, ON) approximately once per month and attend additional in-person meetings or events as operationally required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$86,900 - $115,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

Apply About employer

More about this job

Responsibilities

The Operations Manager leads the daily operational performance of patient support programs by directing frontline supervisors and ensuring contractual KPIs and service standards are met. They utilize performance data to identify trends, improve workflows, and foster an engaged, collaborative team culture.

Requirements

Candidates must have at least 6 years of professional experience in healthcare operations or pharmaceutical services, including 0-2 years of supervisory experience. A degree or equivalent experience is required, along with demonstrated ability to use data for operational decision-making and process improvement.

Skills

Healthcare operations
Patient support programs
Team leadership
Performance management
Data analysis
KPI monitoring
SLA management
Process improvement
Coaching
Stakeholder management
Quality management systems
Workforce planning
Change management
Communication
Problem-solving
Decision-making

Benefits

Annual bonus
Long-term incentive opportunities

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Patient Support Programs
Healthcare
Pharmaceutical Services
Case Management
Reimbursement Services
KPIs
SLAs
Quality Management System
Workforce Planning
Process Improvement
Performance Management
Succession Planning
Change Management
Audit Readiness
Oncology
Rare Disease
Immunology
Data Analysis
Team Leadership
Operational Efficiency
Regulatory Requirements
Patient Access
Continuous Improvement
Stakeholder Management

Report this job