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Added 8 mins ago
S
Deli - Manager Deli @ Our Broadmead Location
Sobeys
Victoria, BC
- Full-time
The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer…
Added 8 mins ago
CC
Senior Accountant, Real Estate
Connor, Clark & Lunn Financial Group (CC&L)
Toronto, ON
- Part-time
Part of the Connor, Clark & Lunn Financial Group, Crestpoint is a commercial real estate investment manager dedicated to providing institutional and high net worth investors with direct…
Added 8 mins ago
OC
Development Coordinator
Orbis Canada
Canada
- Full-time
The Development Coordinator will report to the Manager, Events & Special Initiatives and work closely with the CEO and Vice President. The position will also collaborate with various…
Added 8 mins ago
TU
Banquet Houseperson - Sage Catering (Auxiliary)
The University of British Columbia
Vancouver, BC
- $26.97 to $28.28 CAD / hour
- Part-time
Full Service Restaurants & Catering I Assistant Manager I UBC Food Services I Student Housing and Community Services
Added 8 mins ago
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Account Executive
Nexxen
Toronto, ON
- Full-time
Employment Type: Permanent, Full-time, 37.5 hours per week. This position may involve occasional travel and evening client events.
Added 8 mins ago
VI
Administrative Assistant, Diversity, Equity and Human Rights Office
Vancouver Island University
Nanaimo, BC
- $70,682 to $80,230 CAD / year
- Temporary
…University community. Working closely with the Director and Case Manager, the Assistant will be responsible for providing confidential administrative support to the Office, as well to…
Added 8 mins ago
FN
Manager and Team Lead, Third Party Residential Underwriting - BMBE
First National Financial LP
Toronto, ON · East York, ON
- Full-time
We are hiring a Manager and Team Lead, Third Party Residential Underwriting - BMBE!
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Amazon
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Added 8 mins ago
UH
Administrative Assistant III, Medical
University Health Network
Toronto, ON
- Contract
…formats; arranging small to mid-size formal and informal meetings/events; performing moderately complex billing and budgetary functions for multiple cost centers; providing functional…
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H
Assistant Manager - Food and Beverage
Hilton
Mississauga, ON
- Full-time
As an Assistant Food & Beverage Manager, you will help lead outlet operations while supporting banquet operations when needed. You will assist with daily service execution, Team Member…
Added 24 mins ago
WC
Cleaner (2026-248-HHS)
WoodGreen Community Services
Toronto, ON
- Full-time
As a Cleaner, you’ll report to the Manager, Housing & Homelessness Services, & Maintenance, and will play a key role in our day-to-day operations, keeping our buildings spotless and…
Added 24 mins ago
Bakery Utility Clerk (North Hill)
Calgary Co-operative Association Limited
Calgary, AB
…Clerk position reports directly to the Bakery Supervisor/Bakery Manager, and the main responsibilities…
Added 24 mins ago
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Calgary Co-operative Association Limited
Calgary, AB
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Added 24 mins ago
Program Assistant, Psychiatry
Sinai Health
Toronto, ON
Reporting to the Administrative Manager, the successful candidate will be responsible for coordination and administrative support of clinical activities in the Department. The successful…
Added 24 mins ago
Manager Grocery - FreshCo Winkler
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Winkler, MB
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Added 24 mins ago
Health Care Aide
Connecting Care (2000) Inc.
Lloydminster, AB
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Added 24 mins ago
General Manager, Ontario
F12.net
Markham, ON
The Position: Reporting to the COO, the General Manager (GM) is responsible for F12’s financial and operational performance at the provincial or regional level with a focus on driving…
Added 24 mins ago
Technical Account Manager (Mid-Market)
eSentire
Canada
eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a solution, you…
Added 24 mins ago
GC
Food & Beverage Outlets Manager (Full Time)
Granite Club
Toronto, ON · North York, ON
- Full-time
The Granite Club is looking for a full-time Food & Beverage Outlets Manager who oversees all facets of the day-to-day operations of the restaurant outlets at the Granite Club, including…
Added 24 mins ago
M(
Manager, Premium Retention & Service
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
The Manager, Premium Retention & Service is a key leadership role responsible for delivering an exceptional experience for some of our most valued premium Members. This role will lead the…
Added 24 mins ago
V
Procurement Category Manager / Chef de Catégorie (Achat) - Logistique
Vention
Montreal, QC
- Full-time
Lead end-to-end sourcing events: RFI/RFQ/RFP design, bid analysis, total cost of ownership modeling and award recommendations.
Added 24 mins ago
A
Communications Manager
ADP
Toronto, ON · Etobicoke, Ontario
- Full-time
Reporting to the Head of Communications, Canada, the Communications Manager is responsible for developing and executing integrated communications strategies that support ADP Canada's…
Added 24 mins ago
R
Branch Manager
RBC
Halifax, NS
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 24 mins ago
G
Support Indigenous Communities, Wildfire Evacuees, and Work for change
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
…Rehabilitation, coordinating with the Grants and Prospect Development Manager while ultimately sharing information with the Board of Directors, you will help shape the future of our…
Added 24 mins ago
E9
Service Desk Technician
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Vancouver, BC
- $74,401.6 to $87,692.8 CAD / year
- Full-time
Familiarity with Microsoft Configuration Manager (SCCM), Microsoft Intune and Microsoft Entra ID, and their roles in device management, application delivery and user access. Ability to…

McKesson

Operations Manager, Patient Support Program

Mississauga, ON, Canada

$86,900 - $115,800 · Full-time

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Job details

Pay: $86,900 - $115,800
Job type: Full-time
Experience: 6+ years of professional experience and 0-2 years of supervisory experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

The Operations Manager, Patient Support Programs leads the day-to-day operational performance of a portfolio of patient support programs. This role provides leadership and operational direction to frontline supervisors and their teams, helping ensure high-quality, patient-centred service while meeting contractual key performance indicators, service-level agreements, quality standards, and regulatory requirements.

Working closely with the Program Manager and cross-functional partners, you will use operational data and performance insights to identify trends, address service gaps, improve workflows, and strengthen the patient and healthcare provider experience. You will also play an important role in building an engaged, accountable, and collaborative team culture.

This position oversees approximately three to five supervisors who support a broader frontline patient services team. The role is operationally focused and does not have primary client-facing responsibility.

What You’ll Do:

Lead and monitor daily patient support program operations to ensure contractual KPIs, SLAs, quality expectations, and service commitments are achieved.
Review queue performance, productivity, quality, and workforce data to identify trends, root causes, operational risks, and improvement opportunities.
Translate performance data into practical action plans that improve productivity, service quality, and the patient and healthcare provider experience.
Coach and support frontline supervisors in setting expectations, addressing performance gaps, managing employee performance, and improving team effectiveness.
Ensure supervisors have the tools, resources, training, and operational guidance required to lead their teams successfully.
Promote employee engagement, collaboration, accountability, development, retention, and a positive team culture.
Partner with Program Management, Quality, PMO, Training, and other business functions to implement program initiatives and process improvements.
Evaluate workflows, team structures, and resource allocation to support service levels and changing program needs.
Maintain current program procedures, training records, and operational documentation in accordance with Quality Management System requirements.
Support audits, quality initiatives, corrective actions, and continuous-improvement activities.
Identify and develop talent and support succession planning across the supervisory team.
Ensure operational efficiency initiatives continue to protect service quality and the needs of patients receiving complex or critical therapies.

Basic Requirements:

Degree or equivalent experience.
6+ years of professional experience and 0-2 years of supervisory experience.
Professional experience in patient support programs, healthcare operations, pharmaceutical services, case management, reimbursement services, or a related healthcare environment.
Experience monitoring operational KPIs, SLAs, queue performance, productivity, quality, or workforce metrics.
Experience leading, coaching, or supporting supervisors or people leaders.
Experience supporting employee performance management, including identifying performance gaps and implementing improvement plans.
Demonstrated experience using data to guide operational decisions and process improvements.

Preferred Skills/Experience:

Experience leading multiple teams or functional areas within a complex, regulated healthcare environment.
Knowledge of patient support program operations, patient access, reimbursement, case management, oncology, rare disease, or immunology programs.
Experience with workforce planning, resource allocation, succession planning, change management, and employee engagement.
Familiarity with Quality Management Systems, audit readiness, training compliance, and continuous improvement.
Strong presentation, stakeholder-management, decision-making, problem-solving, and communication skills.
Ability to synthesize complex operational information into clear insights and recommendations.
Bilingual proficiency in English and French is an asset.

Description of Travel, In-Office and Physical Requirements

This is a hybrid role for candidates located in the Greater Toronto Area. The successful candidate must be able to work from the McKesson GTA Campus (2300 Meadowvale Blvd, Mississauga, ON) approximately once per month and attend additional in-person meetings or events as operationally required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$86,900 - $115,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

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More about this job

Responsibilities

The Operations Manager leads the daily operational performance of patient support programs by directing frontline supervisors and ensuring contractual KPIs and service standards are met. They utilize performance data to identify trends, improve workflows, and foster an engaged, collaborative team culture.

Requirements

Candidates must have at least 6 years of professional experience in healthcare operations or pharmaceutical services, including 0-2 years of supervisory experience. A degree or equivalent experience is required, along with demonstrated ability to use data for operational decision-making and process improvement.

Skills

Healthcare operations
Patient support programs
Team leadership
Performance management
Data analysis
KPI monitoring
SLA management
Process improvement
Coaching
Stakeholder management
Quality management systems
Workforce planning
Change management
Communication
Problem-solving
Decision-making

Benefits

Annual bonus
Long-term incentive opportunities

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Patient Support Programs
Healthcare
Pharmaceutical Services
Case Management
Reimbursement Services
KPIs
SLAs
Quality Management System
Workforce Planning
Process Improvement
Performance Management
Succession Planning
Change Management
Audit Readiness
Oncology
Rare Disease
Immunology
Data Analysis
Team Leadership
Operational Efficiency
Regulatory Requirements
Patient Access
Continuous Improvement
Stakeholder Management

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