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Added 24 mins ago
G
Senior Tax Lawyer - Practice Leader
gpac
Surrey, BC
- $162,400 to $203,000 CAD / year
- Full-time
A highly regarded, full-service British Columbia law firm is seeking an experienced Senior Tax Lawyer to lead and expand its Tax Group.
Added 24 mins ago
G
Corporate / Commercial Solicitor (5-10 Years Call)
gpac
Calgary, AB
- $133,900 to $203,000 CAD / year
- Full-time
Lead financing, acquisition, reorganization, and commercial real estate transactions
Added 24 mins ago
AA
Auto Body Parts Coordinator (Kitchener-Waterloo)
Assured Automotive
Kitchener, ON
- Full-time
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 24 mins ago
AA
Auto Body Detailer (TorYork)
Assured Automotive
Toronto, ON · North York, ON
- Full-time
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 24 mins ago
BA
Auto Body Detailer (Moray)
Boyd Autobody & Glass
Winnipeg, MB
- Full-time
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 39 mins ago
M
Director, Information Risk Management Strategy and Insights
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON
- Full-time
…Chief Information Risk Officer in the Global Information Risk Management organization. Responsibilities for this role are global in scope and will provide exposure to senior leadership…
Added 1 hour ago
MD
Salesforce Application Supervisor - Systems Supervisor
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Bargaining Unit/Union: 216 - Middle Management Association/MMA
Added 1 hour ago
AA
Customer Service Administrator - Auto Body (Chelmsford)
Assured Automotive
Sudbury, ON · Chelmsford, ON
- Full-time
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 1 hour ago
FS
Logistics Lead
Fleet Space Technologies
ON · Ontario, Canada
- Full-time
We're looking for a bilingual (English and Spanish speaking) Logistics Lead, Americas to own how Fleet moves equipment across the region. You'll be our authority on international air…
Added 1 hour ago
KI
Digital Content Marketing Intern
Kat International Wellness
Toronto, ON · Greater Toronto Area, Canada
- Internship
Additional Benefits: A customized online wellness program, access to a private gym, and opportunities to attend select marketing conferences and professional-development events
Added 1 hour ago
A
Lead Mechanical Engineer (Pipelines)
Ausenco
Vancouver, BC
- Full-time
Our team is growing. We are currently recruiting for a Lead Mechanical Engineer to join our Pipelines Business line in our Vancouver office.
Added 1 hour ago
J
Senior Account Manager, Media
Jobgether
Canada
- Full-time
…strategic account leadership with hands-on digital media campaign management, helping clients maximize the impact of their advertising investments. You will act as a trusted advisor,…
Added 1 hour ago
AA
Detailer (Toronto Area)
Assured Automotive
Toronto, ON · Etobicoke, ON
- Full-time
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 1 hour ago
P
Client Services Associate - January 2027
proSapient
Toronto, ON
- $55,000 to $75,000 CAD / year
- Full-time
Added 1 hour ago
AU
Coordinator, Mental Health & Wellness
Algoma University
Brampton, ON
- $82,387 to $102,983 CAD / year
- Full-time
The Mental Health and Wellness Coordinator provides support to students who are seeking access to mental health supports, such as counselling, through community referrals, ad-hoc wellness…
Added 1 hour ago
AA
Parts Coordinator (Toronto Area)
Assured Automotive
Toronto, ON · Etobicoke, ON
- Full-time
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 1 hour ago
UW
Coordinator, Impact & Granting
United Way British Columbia
Burnaby, BC
- $82,082 CAD / year
- Full-time
…Reporting to the Director, Community Impact & Investment, you will lead grant administration, data management, and reporting processes for Community Impact Initiatives, helping to ensure…
Added 1 hour ago
Q
Director of Product & Strategy, CXM Flex
Quadient
Toronto, ON
- $221,600 to $332,400 CAD / year
- Full-time
This is a high‑impact role at the intersection of mature platform stewardship and modernization. This leader will lead a small, focused Product Management team, partner closely with R&D,…
Added 1 hour ago
GK
Member Engagement, Lifecycle & Experience role!
Greater KW Chamber of Commerce
Guelph, ON
- Full-time
Lead the new member onboarding journey after the sale
Added 1 hour ago
J
Principal Platform Product Manager - Billing & Authentication
Jobgether
Canada
- $148,782 to $185,977 USD / year
- Full-time
…with an initial focus on billing and authentication. You will lead the transition from a legacy billing system to Stripe Billing while modernizing identity, access, and account management…
Added 1 hour ago
DG
Catering Manager
Dexterra Group
Winnipeg, MB
- Full-time
…excellent opportunity for a seasoned sales professional to lead our sales initiatives in the competitive catering and events market. You will be responsible for driving revenue growth,…
Added 1 hour ago
L
Responsable principal(e), Opérations & Intégration des TI // IT Operations & Integration Lead
LiveBarn
Boisbriand, QC
- Full-time
This is a hands-on management role focused on execution, process optimization, and service delivery. You will coordinate the internal IT support pod, lead tenant-to-tenant migrations,…
Added 1 hour ago
ES
Responsable de la sécurité de l’information - Business Information Security Officer - Montréal
Equans Services Canada & US
Montreal, QC
- Full-time
Define and enforce security requirements, including network segmentation standards, access control models, and identity management policies for OT and customer solution environments;
Added 1 hour ago
P
Finance Director
Perennial
Toronto, ON
- Full-time
We are seeking a strategic and hands-on Director of Finance to lead and scale our finance function and support the growth and expansion of the business. This role will serve as a key member…
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Proficient knowledge in identity, access management and modern security concepts (RBAC, SSO/MFA concepts, provisioning/deprovisioning)

McKesson

Operations Manager, Patient Support Program

Mississauga, ON, Canada

$86,900 - $115,800 · Full-time

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Job details

Pay: $86,900 - $115,800
Job type: Full-time
Experience: 6+ years of professional experience and 0-2 years of supervisory experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

The Operations Manager, Patient Support Programs leads the day-to-day operational performance of a portfolio of patient support programs. This role provides leadership and operational direction to frontline supervisors and their teams, helping ensure high-quality, patient-centred service while meeting contractual key performance indicators, service-level agreements, quality standards, and regulatory requirements.

Working closely with the Program Manager and cross-functional partners, you will use operational data and performance insights to identify trends, address service gaps, improve workflows, and strengthen the patient and healthcare provider experience. You will also play an important role in building an engaged, accountable, and collaborative team culture.

This position oversees approximately three to five supervisors who support a broader frontline patient services team. The role is operationally focused and does not have primary client-facing responsibility.

What You’ll Do:

Lead and monitor daily patient support program operations to ensure contractual KPIs, SLAs, quality expectations, and service commitments are achieved.
Review queue performance, productivity, quality, and workforce data to identify trends, root causes, operational risks, and improvement opportunities.
Translate performance data into practical action plans that improve productivity, service quality, and the patient and healthcare provider experience.
Coach and support frontline supervisors in setting expectations, addressing performance gaps, managing employee performance, and improving team effectiveness.
Ensure supervisors have the tools, resources, training, and operational guidance required to lead their teams successfully.
Promote employee engagement, collaboration, accountability, development, retention, and a positive team culture.
Partner with Program Management, Quality, PMO, Training, and other business functions to implement program initiatives and process improvements.
Evaluate workflows, team structures, and resource allocation to support service levels and changing program needs.
Maintain current program procedures, training records, and operational documentation in accordance with Quality Management System requirements.
Support audits, quality initiatives, corrective actions, and continuous-improvement activities.
Identify and develop talent and support succession planning across the supervisory team.
Ensure operational efficiency initiatives continue to protect service quality and the needs of patients receiving complex or critical therapies.

Basic Requirements:

Degree or equivalent experience.
6+ years of professional experience and 0-2 years of supervisory experience.
Professional experience in patient support programs, healthcare operations, pharmaceutical services, case management, reimbursement services, or a related healthcare environment.
Experience monitoring operational KPIs, SLAs, queue performance, productivity, quality, or workforce metrics.
Experience leading, coaching, or supporting supervisors or people leaders.
Experience supporting employee performance management, including identifying performance gaps and implementing improvement plans.
Demonstrated experience using data to guide operational decisions and process improvements.

Preferred Skills/Experience:

Experience leading multiple teams or functional areas within a complex, regulated healthcare environment.
Knowledge of patient support program operations, patient access, reimbursement, case management, oncology, rare disease, or immunology programs.
Experience with workforce planning, resource allocation, succession planning, change management, and employee engagement.
Familiarity with Quality Management Systems, audit readiness, training compliance, and continuous improvement.
Strong presentation, stakeholder-management, decision-making, problem-solving, and communication skills.
Ability to synthesize complex operational information into clear insights and recommendations.
Bilingual proficiency in English and French is an asset.

Description of Travel, In-Office and Physical Requirements

This is a hybrid role for candidates located in the Greater Toronto Area. The successful candidate must be able to work from the McKesson GTA Campus (2300 Meadowvale Blvd, Mississauga, ON) approximately once per month and attend additional in-person meetings or events as operationally required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$86,900 - $115,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

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More about this job

Responsibilities

The Operations Manager leads the daily operational performance of patient support programs by directing frontline supervisors and ensuring contractual KPIs and service standards are met. They utilize performance data to identify trends, improve workflows, and foster an engaged, collaborative team culture.

Requirements

Candidates must have at least 6 years of professional experience in healthcare operations or pharmaceutical services, including 0-2 years of supervisory experience. A degree or equivalent experience is required, along with demonstrated ability to use data for operational decision-making and process improvement.

Skills

Healthcare operations
Patient support programs
Team leadership
Performance management
Data analysis
KPI monitoring
SLA management
Process improvement
Coaching
Stakeholder management
Quality management systems
Workforce planning
Change management
Communication
Problem-solving
Decision-making

Benefits

Annual bonus
Long-term incentive opportunities

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Patient Support Programs
Healthcare
Pharmaceutical Services
Case Management
Reimbursement Services
KPIs
SLAs
Quality Management System
Workforce Planning
Process Improvement
Performance Management
Succession Planning
Change Management
Audit Readiness
Oncology
Rare Disease
Immunology
Data Analysis
Team Leadership
Operational Efficiency
Regulatory Requirements
Patient Access
Continuous Improvement
Stakeholder Management

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