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Added 13 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Smiths Falls, ON
- Full-time
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 13 mins ago
TH
Parts Advisor
The Humberview Group
Orangeville, ON
- Full-time
Performs other duties as assigned by Parts Manager.
Added 13 mins ago
B
R&D Tax Client Delivery Manager
Boast
Montreal, QC
- Full-time
As a Client Delivery Manager, you’ll lead the successful delivery of R&D tax credit claims for a portfolio of companies across Canada and the U.S.
Added 13 mins ago
CO
Growth Coordinator
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- Full-time
…of Saint John and under the direct supervision of the Growth Manager, the Growth Coordinator will be a champion for growth in Saint…
Added 13 mins ago
BG
Branch Manager
Brandt Group of Companies
Stoney Creek, NB
- Full-time
Brandt Tractor Ltd is currently seeking a Branch Manager for our Stoney Creek Peterbilt location.
Added 13 mins ago
KR
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Kassen Recruitment
Brampton, ON
- Full-time
Reporting to the Finance Manager, you will play a key role in managing the accounts payable function, ensuring timely payment processing, maintaining vendor relationships, and supporting…
Added 13 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Mississauga, ON
- Full-time
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 14 mins ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Tsawwassen, BC
- Contract
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 14 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Hamilton, ON
- Full-time
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 14 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Truro, NS
- Full-time
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 14 mins ago
TU
Academic and Career Advisor
The University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Part-time
This position works independently and with initiative under the general supervision of the Manager, Academic & Career Advising. This position provides consultation to Associate Deans, and…
Added 14 mins ago
WC
(CAN) Cashier
Walmart Canada
Bridgewater, NS
- Full-time
Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives.
Added 14 mins ago
J
Trades Recruiter - Intermediate
Jardeg
Calgary, AB
- Full-time
Maintain applicant tracking systems and recruitment databases while providing regular reporting, updates, and alignment with manpower forecasts to the Recruitment Lead/Manager
Added 14 mins ago
WC
(CAN) Cashier
Walmart Canada
Kamloops, BC
- Full-time
Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives.
Added 14 mins ago
S
Sales Manager NA
Sidetrade
Calgary, AB
- Full-time
Strong experience selling to C-suite and senior finance stakeholders (CFO, Finance Director, Credit Manager).
Added 14 mins ago
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Pharmacy Clerk - Part-time
Rexall Pharmacy Group Ltd.
Southampton, ON
- $17.95 CAD / hour
- Part-time
Accurately entering in product information, accepting cash or credit, and answering all customer inquiries
Added 14 mins ago
EP
Accounting Manager
Elby Professional Recruitment
Mississauga, ON
- $90,000 to $105,000 CAD / year
- Full-time
Are you a senior accountant or accounting manager who thrives where financial strategy meets physical production? Do you enjoy getting beneath the surface of inventory flows, operational…
Added 29 mins ago
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Accounting and Finance Manager
Boustan
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
An experienced accounting manager, senior bookkeeper, or accounting coordinator looking for a long-term growth opportunity
Added 29 mins ago
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Project Manager, E-Commerce
Robertson & Company Ltd.
Mississauga, ON
- Contract
…technology transformation. They are seeking an experienced Project Manager to lead large-scale, company-wide initiatives and portfolios of projects, working across business functions to…
Added 29 mins ago
PC
Point of Sale Manager
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Minimum de cinq (5) années d’expérience dans le soutien des systèmes de traitement des paiements par cartes de crédit et de débit dans un environnement de commerce de détail, incluant les…
Added 29 mins ago
TS
Senior Manager, TDS Operations
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Partner with Origination to propose innovative credit structures for Core Trade and Working Capital transactions.
Added 29 mins ago
HC
PASS 333 - Attendance Support Officer
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Hamilton, ON
- Full-time
Reporting to: Senior Manager, Labour & Employee Relations
Added 29 mins ago
KH
Senior Development Officer, Signature Events & Partnerships
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Toronto, ON
- $74,700 to $83,000 CAD / year
- Full-time
Reporting to the Manager, Signature Events & Partnerships, the Senior Development Officer helps grow fundraising revenue and engagement for Kids Help Phone Foundation’s signature events,…
Added 29 mins ago
N
Customer Service Representative
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- Full-time
Under the direction of the Branch Manager and/or Assistant Manager, monitors accounts receivable, accounts payable, and credit limits
Added 29 mins ago
KE
Analyst/Associate
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…market analysis to join our Calgary-based team. Reporting to the Manager, Corporate Development, this is a high-impact role for someone who wants to move from pure transaction execution…

McKesson

Operations Manager, Patient Support Program

Mississauga, ON, Canada

$86,900 - $115,800 · Full-time

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Job details

Pay: $86,900 - $115,800
Job type: Full-time
Experience: 6+ years of professional experience and 0-2 years of supervisory experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

The Operations Manager, Patient Support Programs leads the day-to-day operational performance of a portfolio of patient support programs. This role provides leadership and operational direction to frontline supervisors and their teams, helping ensure high-quality, patient-centred service while meeting contractual key performance indicators, service-level agreements, quality standards, and regulatory requirements.

Working closely with the Program Manager and cross-functional partners, you will use operational data and performance insights to identify trends, address service gaps, improve workflows, and strengthen the patient and healthcare provider experience. You will also play an important role in building an engaged, accountable, and collaborative team culture.

This position oversees approximately three to five supervisors who support a broader frontline patient services team. The role is operationally focused and does not have primary client-facing responsibility.

What You’ll Do:

Lead and monitor daily patient support program operations to ensure contractual KPIs, SLAs, quality expectations, and service commitments are achieved.
Review queue performance, productivity, quality, and workforce data to identify trends, root causes, operational risks, and improvement opportunities.
Translate performance data into practical action plans that improve productivity, service quality, and the patient and healthcare provider experience.
Coach and support frontline supervisors in setting expectations, addressing performance gaps, managing employee performance, and improving team effectiveness.
Ensure supervisors have the tools, resources, training, and operational guidance required to lead their teams successfully.
Promote employee engagement, collaboration, accountability, development, retention, and a positive team culture.
Partner with Program Management, Quality, PMO, Training, and other business functions to implement program initiatives and process improvements.
Evaluate workflows, team structures, and resource allocation to support service levels and changing program needs.
Maintain current program procedures, training records, and operational documentation in accordance with Quality Management System requirements.
Support audits, quality initiatives, corrective actions, and continuous-improvement activities.
Identify and develop talent and support succession planning across the supervisory team.
Ensure operational efficiency initiatives continue to protect service quality and the needs of patients receiving complex or critical therapies.

Basic Requirements:

Degree or equivalent experience.
6+ years of professional experience and 0-2 years of supervisory experience.
Professional experience in patient support programs, healthcare operations, pharmaceutical services, case management, reimbursement services, or a related healthcare environment.
Experience monitoring operational KPIs, SLAs, queue performance, productivity, quality, or workforce metrics.
Experience leading, coaching, or supporting supervisors or people leaders.
Experience supporting employee performance management, including identifying performance gaps and implementing improvement plans.
Demonstrated experience using data to guide operational decisions and process improvements.

Preferred Skills/Experience:

Experience leading multiple teams or functional areas within a complex, regulated healthcare environment.
Knowledge of patient support program operations, patient access, reimbursement, case management, oncology, rare disease, or immunology programs.
Experience with workforce planning, resource allocation, succession planning, change management, and employee engagement.
Familiarity with Quality Management Systems, audit readiness, training compliance, and continuous improvement.
Strong presentation, stakeholder-management, decision-making, problem-solving, and communication skills.
Ability to synthesize complex operational information into clear insights and recommendations.
Bilingual proficiency in English and French is an asset.

Description of Travel, In-Office and Physical Requirements

This is a hybrid role for candidates located in the Greater Toronto Area. The successful candidate must be able to work from the McKesson GTA Campus (2300 Meadowvale Blvd, Mississauga, ON) approximately once per month and attend additional in-person meetings or events as operationally required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$86,900 - $115,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

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More about this job

Responsibilities

The Operations Manager leads the daily operational performance of patient support programs by directing frontline supervisors and ensuring contractual KPIs and service standards are met. They utilize performance data to identify trends, improve workflows, and foster an engaged, collaborative team culture.

Requirements

Candidates must have at least 6 years of professional experience in healthcare operations or pharmaceutical services, including 0-2 years of supervisory experience. A degree or equivalent experience is required, along with demonstrated ability to use data for operational decision-making and process improvement.

Skills

Healthcare operations
Patient support programs
Team leadership
Performance management
Data analysis
KPI monitoring
SLA management
Process improvement
Coaching
Stakeholder management
Quality management systems
Workforce planning
Change management
Communication
Problem-solving
Decision-making

Benefits

Annual bonus
Long-term incentive opportunities

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Patient Support Programs
Healthcare
Pharmaceutical Services
Case Management
Reimbursement Services
KPIs
SLAs
Quality Management System
Workforce Planning
Process Improvement
Performance Management
Succession Planning
Change Management
Audit Readiness
Oncology
Rare Disease
Immunology
Data Analysis
Team Leadership
Operational Efficiency
Regulatory Requirements
Patient Access
Continuous Improvement
Stakeholder Management

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