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Added 12 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 27 mins ago
W
PT Pharmacy Assistant
Walmart
Maple Ridge, BC
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 27 mins ago
R
Assistant Branch Operations Manager
RBC
Ottawa, ON
- Full-time
The RBC Dominion Securities Management team located in Ottawa Little Italy is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager…
Added 27 mins ago
E
Controller
E4C
Edmonton, AB
- Full-time
The Controller provides leadership and oversight of e4c’s accounting and financial operations, ensuring the accuracy, integrity, and consistency of financial information across programs,…
Added 27 mins ago
FC
Représentant des opérations bilingue (Transferts NELTC) / Operations Representative Bilingual (ATON Transfers)
Fidelity Canada
Montreal, QC
- Full-time
Le représantant des opérations bilingue sera un atout précieux pour le service des opérations de SCFC. Vous commencerez à travailler soit dans l’équipe des nouveaux comptes, soit dans…
Added 42 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 42 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 42 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
North Battleford, SK
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 42 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Edmonton, AB
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 42 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
North Battleford, SK
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 57 mins ago
Pharmacy Assistant I - PT
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Kingston, ON
Preferred: Pharmacy Assistant Diploma from a recognized post-secondary institute
Added 57 mins ago
Assistant General Manager
Recipe Unlimited
Oakville, ON
Overview: Our Assistant Managers are hands-on and work as a team with each associate to deliver the Perfect Guest Experience to our Guests each and every time.
Added 1 hour ago
M
Operations Manager, Patient Support Program
McKesson
Mississauga, ON
- Full-time
Lead and monitor daily patient support program operations to ensure contractual KPIs, SLAs, quality expectations, and service commitments are achieved.
Added 1 hour ago
D
Team Lead - Health Services
Dynacare
Toronto, ON
- Contract
…sites. You will be responsible for monitoring the day-to-day operations of the location(s) which includes the coaching of staff, location workflow, client services and overseeing…
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Ponoka, AB
- Full-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Ponoka, AB
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Ponoka, AB
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Red Deer, AB
- Full-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Thunder Bay, ON
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 1 hour ago
W
Pharmacy Assistant
Walmart
Toronto, ON
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 1 hour ago
Lead Hand – Shipping, Receiving & Inventory Control
Price Industries Limited
Vaughan, ON
Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
Added 2 hours ago
UO
Undergraduate Programs Assistant
University of British Columbia
Kelowna, BC · UBCO | Science Building (SCI)
- $4,981 to $5,713 CAD / month
- Full-time
BCGEU OK Salaried - Support Services Assistant IV
Added 2 hours ago
Assistant Manager
Sporting Life Group
Laval, QC
Players Package program with upgraded shafts & a clothing package.
Added 3 hours ago
W
(CAN) Pharmacy Assistant- Part Time
Walmart
Toronto, ON
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 3 hours ago
HR
Merchandise Control Assistant
Harry Rosen
Toronto, ON · Central Office
- Full-time
…seeking a detail-oriented and organized Merchandise Control Assistant to join our team. In this role, you will support the buying and inventory management processes by ensuring accurate…

McKesson

Operations Manager, Patient Support Program

Mississauga, ON, Canada

$86,900 - $115,800 · Full-time

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Job details

Pay: $86,900 - $115,800
Job type: Full-time
Experience: 6+ years of professional experience and 0-2 years of supervisory experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

The Operations Manager, Patient Support Programs leads the day-to-day operational performance of a portfolio of patient support programs. This role provides leadership and operational direction to frontline supervisors and their teams, helping ensure high-quality, patient-centred service while meeting contractual key performance indicators, service-level agreements, quality standards, and regulatory requirements.

Working closely with the Program Manager and cross-functional partners, you will use operational data and performance insights to identify trends, address service gaps, improve workflows, and strengthen the patient and healthcare provider experience. You will also play an important role in building an engaged, accountable, and collaborative team culture.

This position oversees approximately three to five supervisors who support a broader frontline patient services team. The role is operationally focused and does not have primary client-facing responsibility.

What You’ll Do:

Lead and monitor daily patient support program operations to ensure contractual KPIs, SLAs, quality expectations, and service commitments are achieved.
Review queue performance, productivity, quality, and workforce data to identify trends, root causes, operational risks, and improvement opportunities.
Translate performance data into practical action plans that improve productivity, service quality, and the patient and healthcare provider experience.
Coach and support frontline supervisors in setting expectations, addressing performance gaps, managing employee performance, and improving team effectiveness.
Ensure supervisors have the tools, resources, training, and operational guidance required to lead their teams successfully.
Promote employee engagement, collaboration, accountability, development, retention, and a positive team culture.
Partner with Program Management, Quality, PMO, Training, and other business functions to implement program initiatives and process improvements.
Evaluate workflows, team structures, and resource allocation to support service levels and changing program needs.
Maintain current program procedures, training records, and operational documentation in accordance with Quality Management System requirements.
Support audits, quality initiatives, corrective actions, and continuous-improvement activities.
Identify and develop talent and support succession planning across the supervisory team.
Ensure operational efficiency initiatives continue to protect service quality and the needs of patients receiving complex or critical therapies.

Basic Requirements:

Degree or equivalent experience.
6+ years of professional experience and 0-2 years of supervisory experience.
Professional experience in patient support programs, healthcare operations, pharmaceutical services, case management, reimbursement services, or a related healthcare environment.
Experience monitoring operational KPIs, SLAs, queue performance, productivity, quality, or workforce metrics.
Experience leading, coaching, or supporting supervisors or people leaders.
Experience supporting employee performance management, including identifying performance gaps and implementing improvement plans.
Demonstrated experience using data to guide operational decisions and process improvements.

Preferred Skills/Experience:

Experience leading multiple teams or functional areas within a complex, regulated healthcare environment.
Knowledge of patient support program operations, patient access, reimbursement, case management, oncology, rare disease, or immunology programs.
Experience with workforce planning, resource allocation, succession planning, change management, and employee engagement.
Familiarity with Quality Management Systems, audit readiness, training compliance, and continuous improvement.
Strong presentation, stakeholder-management, decision-making, problem-solving, and communication skills.
Ability to synthesize complex operational information into clear insights and recommendations.
Bilingual proficiency in English and French is an asset.

Description of Travel, In-Office and Physical Requirements

This is a hybrid role for candidates located in the Greater Toronto Area. The successful candidate must be able to work from the McKesson GTA Campus (2300 Meadowvale Blvd, Mississauga, ON) approximately once per month and attend additional in-person meetings or events as operationally required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$86,900 - $115,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

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More about this job

Responsibilities

The Operations Manager leads the daily operational performance of patient support programs by directing frontline supervisors and ensuring contractual KPIs and service standards are met. They utilize performance data to identify trends, improve workflows, and foster an engaged, collaborative team culture.

Requirements

Candidates must have at least 6 years of professional experience in healthcare operations or pharmaceutical services, including 0-2 years of supervisory experience. A degree or equivalent experience is required, along with demonstrated ability to use data for operational decision-making and process improvement.

Skills

Healthcare operations
Patient support programs
Team leadership
Performance management
Data analysis
KPI monitoring
SLA management
Process improvement
Coaching
Stakeholder management
Quality management systems
Workforce planning
Change management
Communication
Problem-solving
Decision-making

Benefits

Annual bonus
Long-term incentive opportunities

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Patient Support Programs
Healthcare
Pharmaceutical Services
Case Management
Reimbursement Services
KPIs
SLAs
Quality Management System
Workforce Planning
Process Improvement
Performance Management
Succession Planning
Change Management
Audit Readiness
Oncology
Rare Disease
Immunology
Data Analysis
Team Leadership
Operational Efficiency
Regulatory Requirements
Patient Access
Continuous Improvement
Stakeholder Management

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