McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
About the Role
The Specialty Pharmacy Coordinator plays a critical role in supporting the safe, accurate, and timely delivery of specialty medications to patients. Working closely with pharmacists, healthcare providers, insurance companies, and internal teams, you will coordinate prescription processing, patient scheduling, billing, medication dispensing, and delivery logistics while providing exceptional customer service.
This role is ideal for an organized, detail-oriented pharmacy professional who thrives in a fast-paced healthcare environment and is passionate about supporting patient care.
What You'll Do
- Process and bill prescriptions using pharmacy management software while ensuring accuracy and compliance.
- Coordinate medication dispensing, shipping, and delivery scheduling to ensure patients receive treatment on time.
- Create and maintain patient records and documentation within pharmacy systems.
- Manage appointment schedules, clinic calendars, and medication delivery timelines.
- Liaise with insurance providers, physicians, and healthcare teams to obtain coverage approvals and resolve reimbursement issues.
- Investigate and resolve third-party billing issues for specialty and high-cost medications.
- Conduct follow-up calls with patients regarding outstanding accounts and administrative matters.
- Maintain inventory records and support inventory reconciliation activities.
- Ensure adherence to pharmacy regulations, company policies, and standard operating procedures.
- Build strong working relationships with healthcare professionals, reimbursement coordinators, infusion coordinators, and payers.
- Accurately complete data entry and documentation related to prescription processing and patient services.
- Deliver exceptional customer service to patients and healthcare partners through phone and email interactions.
Basic Requirements
- High School Diploma or equivalent combination of education and experience.
- 3+ years of pharmacy experience in a retail, specialty, or healthcare setting.
- Experience processing prescriptions and working with pharmacy software.
- Experience coordinating insurance coverage or third-party billing activities.
- Proficiency with Microsoft Office applications.
- Strong customer service and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Skills & Experience
- Experience in specialty pharmacy.
- Knowledge of Trillium and provincial drug reimbursement programs.
- Familiarity with private and public drug insurance plans.
- Experience handling high-cost specialty medications.
- Knowledge of medication dispensing workflows and pharmacy operations.
- Strong problem-solving and critical thinking abilities.
- Demonstrated ability to work collaboratively across multiple teams and stakeholders.
- Experience supporting inventory management and reconciliation processes.
Work Environment & Physical Requirements
- On-site position.
- Requires extended periods of computer work and data entry.
- Frequent communication via phone and email with patients, healthcare providers, insurance companies, and internal teams.
- Ability to manage multiple tasks and deadlines in a dynamic healthcare environment.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$50,000 - $66,600
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
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