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L&
Lessons Teacher
Long & McQuade Musical Instruments
Cambridge, ON
- Full-time
Added 1 min ago
MC
Executive Associate
Mission Critical Engineers | Mission Critical Forensics
Toronto, ON
- Full-time
Relevant professional experience in executive support, business administration, finance administration, HR administration, project coordination, consulting, or a related…
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MI
Senior Buyer
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Toronto, ON
- Full-time
Experience negotiating complicated contract terms and conditions
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A
Spécialiste en Ingénierie en conception de réparation / Repair Design Engineering Specialist
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The guest experience: Run registration, welcome guests, handle walk-ins and set a warm, professional tone from the first hello
Added 31 mins ago
T
On-Site Event Coordinator
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Technical Project Manager Equipment - Brossard
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E1
Teach English Overseas (ESL Teacher) | Visa Sponsored
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E1
Hiring Now! Entry-Level English Teacher (ESL) | No Experience Needed
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JF
Executive Assistant to the President & CEO - 12 Month Parental Contract
Jewish Federations of Canada - UIA
Toronto, ON
- Contract
This is a full-time contract position. At JFC-UIA we support a flexible work schedule, within parameters, and all of our employees engage in hybrid work. Reflective of the flexibility…
Added 1 hour ago
AR
Account Executive
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Canada
- Full-time
Represent the company at industry events, conferences, and networking forums to promote brand awareness and build a professional network.
Added 1 hour ago
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RVP, Sales - Data Foundation - Public Sector
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…analytics, Marketing Cloud for personalized engagement, and Professional Services for implementation support - to ensure customers have the trusted, unified data infrastructure needed to…
Added 2 hours ago
WI
Intermediate Conveyance Engineer - Civil Engineering
WSP in Canada
Toronto, ON
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Professional Engineer (P.Eng.) designation or eligibility for registration with Professional Engineers Ontario.
Added 2 hours ago
WI
Intermediate Conveyance Engineer - Civil Engineering
WSP in Canada
Vaughan, ON
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Professional Engineer (P.Eng.) designation or eligibility for registration with Professional Engineers Ontario.
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WI
Intermediate Conveyance Engineer - Civil Engineering
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Mississauga, ON
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Professional Engineer (P.Eng.) designation or eligibility for registration with Professional Engineers Ontario.
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WI
Intermediate Conveyance Engineer - Civil Engineering
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Professional Engineer (P.Eng.) designation or eligibility for registration with Professional Engineers Ontario.
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Supervise, support and manage health professional staff within CCHPT.
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Material Handler - Contract
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HT
Assembly Technician (Contract)
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Bolton, ON
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This is a Temporary/Contract position for up to 6 months; with 40 hours a week. This role is eligible for overtime.
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E1
Hiring Now! Teach English Overseas with Full Training, Visa Sponsorship & Career Support
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Free TEFL certification + ongoing professional development
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BV
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Mississauga, ON
- $54,000 to $60,000 CAD / year
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Join a collaborative, ISO/IEC 17025–accredited environmental laboratory where your expertise, ideas, and professional growth are valued. You’ll work alongside passionate scientists to…
Added 2 hours ago
F
Senior Contracts Administrator
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
Are you a detail-oriented professional with a knack for navigating complex contractual landscapes? As a Senior Contracts Administrator, you will coordinat e and process change order and…
Added 2 hours ago
Finance & Insurance Advisor - Subaru Coquitlam
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…dealership team. This is an opportunity for a motivated, personable professional who enjoys working with people, has a strong attention to detail, and is interested in developing a career…
Added 2 hours ago
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…and to engage in ongoing reflexive practices as part of their professional development. This includes a commitment to examining personal and systemic biases, deepening understanding of…

McKesson

Sr. Digital Operations Lead

Mississauga, ON, Canada

$99,100 - $132,100 · Full-time

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Job details

Pay: $99,100 - $132,100
Job type: Full-time
Apply by: Nov 7, 2026
Experience: ● 7+ years of experience in Digital Workplace Operations, IT Service Delivery, IT Operations, End User Computing (EUC), or related technology operations roles.
Posting language: English
Posted: Oct 7, 2026

Original job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

McKesson is seeking a Sr. Digital Operations Lead to lead the operational performance, service governance, and continuous improvement of our digital workplace environment. This role is responsible for driving service excellence across workplace technologies and managed service providers while ensuring exceptional employee experiences through data-driven operational management. You will partner closely with internal technology teams, business stakeholders, and strategic vendors to optimize service delivery, oversee operational performance, and advance digital workplace capabilities including Microsoft 365, Teams, Copilot, ServiceNow, and employee experience monitoring platforms. The ideal candidate combines strong operational leadership, vendor governance expertise, and a passion for delivering frictionless technology experiences for employees.

What You'll Do

Lead Digital Workplace Operations, ensuring operational stability, service quality, and continuous improvement across workplace technology services.

Establish and manage service delivery governance frameworks with internal teams and managed service providers.

Implement process to automate components to ensure end-to end testing, monitoring and alerting.

Own vendor and managed service performance, including contract adherence, operational reviews, risk management, and escalation leadership.

Define, track, and improve service metrics, KPIs, SLAs, XLAs, and operational health indicators.

Utilize ServiceNow ITSM reporting and dashboards to drive operational decisions and service improvements.

Lead major incident, service restoration, and problem management activities to minimize business disruption.

Analyze customer experience, operational trends, and service performance data to identify improvement opportunities.

Collaborate with cross-functional stakeholders to develop and execute digital workplace strategies aligned to business objectives.

Own any remediations for security, monitoring, and process improvements identified in the Operations.

What You'll Bring

Basic Requirements

7+ years of experience in Digital Workplace Operations, IT Service Delivery, IT Operations, End User Computing (EUC), or related technology operations roles.

Bachelor's degree in Information Technology, Business, Computer Science, or equivalent combination of education and professional experience.

Experience managing enterprise managed service providers and vendor performance.

Experience with ServiceNow ITSM, service reporting, incident management, and operational governance.

Demonstrated experience managing SLAs, KPIs, operational scorecards, and service performance reviews.

Experience leading major incident management, root cause analysis, and problem management processes.

Strong stakeholder management, communication, and presentation skills.

Experience driving continuous improvement initiatives across technology operations environments.

Ability to work fleixible hours to support the operations.

Preferred Skills/Experience

Experience supporting Digital Workplace platforms including Microsoft 365, Microsoft Teams, Microsoft Copilot, Audio/Visual, Webex, and Managed Print

Experience with Employee Experience Monitoring solutions such as Nexthink or similar platforms.

Knowledge of ITIL practices and service management frameworks.

Experience building experience-level agreements (XLAs) and employee-centric service measurement programs.

Experience with workplace collaboration technologies and modern productivity ecosystems.

Understanding of operational risk management, vendor governance frameworks, and contract management.

Experience developing executive-level reporting and operational insights.

Relevant certifications such as ITIL, ServiceNow, Microsoft, PMP, or related industry credentials.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$99,100 - $132,100

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

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More about this job

Responsibilities

The Sr. Digital Operations Lead will oversee the operational performance, service governance, and continuous improvement of the digital workplace environment. This role involves managing managed service providers, driving service excellence, and utilizing data-driven insights to optimize technology experiences for employees.

Requirements

Candidates must have at least 7 years of experience in IT operations, end-user computing, or digital workplace management, along with a bachelor's degree in a relevant field. Proficiency in ServiceNow, vendor performance management, and IT service management frameworks is essential for this position.

Skills

Digital workplace operations
IT service delivery
Vendor governance
ServiceNow
Incident management
Problem management
SLA management
KPI tracking
Microsoft 365
Microsoft Teams
Microsoft Copilot
Employee experience monitoring
ITIL
Operational leadership
Stakeholder management
Continuous improvement

Benefits

Total rewards program
Annual bonus
Long-term incentive opportunities

Visa sponsorship

Not detected in the job text

Keywords

Digital Workplace
IT Operations
ServiceNow
ITSM
Vendor Management
SLA
KPI
XLA
Microsoft 365
Microsoft Teams
Microsoft Copilot
Nexthink
ITIL
Incident Management
Problem Management
Root Cause Analysis
Operational Governance
End User Computing
Managed Service Providers
Automation
Service Governance
Employee Experience
PMP
Webex
Managed Print
Operational Health
Strategy
Stakeholder Management
Continuous Improvement
Risk Management

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